Resources
What are the supported languages in Zoho SalesIQ?
SalesIQ supports 30 different languages in the following features. Resources (Articles, FAQs, Small Talks) Answer bot Codeless bot builder Currently, these languages are not supported in Business terms. Language Code Arabic ar Armenian hy Croatian hr ...
Managing Categories in Resources
How do I categorize my resources? Categories are an effective way to organize resources and make it easier for visitors to find them. Through the use of a multi-level categorization system, resources can be placed in sub-categories, allowing for a ...
Multilingual Support for Resources
Multi-lingual support brings you the ability to manage and provide support to your customers' queries in the language of their choice. You can easily create and manage resources in multiple languages for your articles and FAQs, helping you to provide ...
Adding articles in Zoho SalesIQ
What are Articles? Articles are a collection of self-service materials that you draft inside your SalesIQ dashboard and share with customers on the chat window during a conversation. These articles will also be available for access inside the live ...
Importing resources into Zoho SalesIQ
The import resource feature in Zoho SalesIQ is a powerful tool that allows you to easily and quickly bulk import articles and FAQs into your account. It is an efficient way to add and edit articles or FAQs quickly and accurately without having to ...
FAQs
What are FAQs? FAQs are a list of common questions customers have asked about your product or service. This section inside your SalesIQ dashboard will contain a list of these common questions along with the relevant answers and can be shared by ...
Canned Replies
What are Canned Replies? They are pre-programmed responses, solutions, links, etc. that you can create inside Zoho SalesIQ and use to answer questions that are frequently asked by customers. Any support operator in an organization handles a minimum ...
Articles
What are Articles? Articles are a collection of self-service materials that you draft inside your SalesIQ dashboard and share with customers on the chat window during a conversation. These articles will also be available for access inside the live ...
UAQs
What are UAQs? This section consists of a collection of all the questions asked by the visitors that the answer bot has failed to answer. When the bot does not know the answer to one of the questions that the visitor asks during a conversation, the ...
Business Terms
Business Terms are a collection of similar jargon/terms used in different fields that conveys the same meaning. Adding more terms to the business terms module can train the answer bot to respond more accurately. Business terms can be best understood ...
Small Talk
Small talks is a simple feature where you can add responses for commonly used greetings and other sentences. You can add more replies to the small talks in the form of packages. The Answer bot uses the small talk packages to respond to the user's ...

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