General
What are the macOS system requirements to use Trident?
OS Version Trident is compatible with macOS Catalina 10.15 and all subsequent versions, including the latest macOS Sonoma 14. Processor Trident has two separate download links for Apple Silicon and Intel Chipset. Depending on which processor your Mac ...
Who can access Trident?
Trident is available for paid and evaluating users of Zoho Mail, Zoho Workplace, and Zoho One (with Zoho Mail activated), for free.
How many languages is Trident supported in?
In addition to English, Trident is supported in the following languages: German - Deutsch Spanish - Español French - Français Italian - Italiano Netherlands - Dutch Portuguese - Português Tamil - தமிழ் Hindi - हिंदी Japanese - 日本 Chinese (Simplified) ...
How do I view notes from the Zoho Notebook app?
Viewing notes from the Zoho Notebook app is not yet supported. This will be available in future updates.
How do I customize shortcut keys?
Customizing shortcut keys is not yet supported. This will be available in future updates.
How do I use hotkeys?
Hotkeys are not yet supported. This will be available in future updates.
Where do I find the file download history?
From the system menu bar, select File. Select Open. Click Downloads to find the file download history.
How do I solve the Incorrect Device Time issue during login?
Relaunching the app will solve the Incorrect Device Time issue. This issue is caused when the app is left idle on the login page.
How do I display the new or unread email count on the Trident app icon in the Dock?
Click your profile image in the top-right corner of the app. Select Settings from the menu list. Go to Notifications > Mail Notifications. Toggle the Enable Dock Icon Badge option on.
How do I enable Do Not Disturb (DND)?
Click your profile image in the top-right corner of the app. Select Do Not Disturb from the menu list. Choose your desired time frame from the available options.
How do I enable or disable Cliq notifications?
Click your profile image in the top-right corner of the app. Select Settings from the menu list. Go to Notifications > Chat Notifications. Toggle the Enable Notifications for Chat Messages option on or off.
How do I enable or disable email notifications?
Click your profile image in the top-right corner of the app. Select Settings from the menu list. Go to Notifications > Mail Notifications. Toggle the Enable Notifications for New Emails option on or off.
How do I disable notification sounds for emails and chats?
To disable notification sounds for emails: Click your profile image in the top-right corner of the app. Select Settings from the menu list. Go to Notifications > Mail Notifications. Toggle the Enable Alert Sound for Email Notifications option off. To ...
How do I configure desktop notifications for new emails in specific folders?
Configuring folder-based desktop notifications is not yet possible in Trident. However, you can enable folder-based notifications in Zoho Mail web (Settings > Folders > Manage Notifications). Your changes will be reflected upon closing and reopening ...
How do I view the release notes for the recent app update?
Go to Main Menu > Help > Release Notes to view the Release Notes for the recent app update.
How do I send feedback with log files to report bugs?
From the system menu bar, click Help. Select Send Feedback. In the feedback window, enter the necessary details under Subject and Feedback Content. Check Include System Logs and Include Diagnostic Information. Once ready, click Submit.
How do I update the app to the latest version?
Whenever a new update is available, the app will prompt you to update. Select Install Update from the prompt. To update the latest version manually: From the system menu bar, click Trident. Select Check for Updates from the menu list.
How do I add an external POP3 or IMAP account?
Adding external POP3 or IMAP accounts is not yet possible in Trident. However, you can add them from Zoho Mail web (Settings > Mail Accounts > Add POP3/IMAP Accounts). The changes will go into effect upon closing and reopening Trident.
How do I sign out of the app?
You can sign out of the app in the following ways: Right-click on the email address in the Account Switcher and select Sign Out from the menu. Or Click your profile image in the top right corner of the app. Select Settings > Accounts > Sign Out.

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