Troubleshooting
TrueSync vs. Sync vs. Genie
WorkDrive has multiple companion applications to improve your team’s productivity and collaboration process. TrueSync TrueSync is an application that houses all your files on a virtual drive, without consuming any storage on your device. Anytime you ...
Why can't I copy Zoho format files (.zwriterlnk, .zsheetlnk, .zshowlnk) within the sync folder?
There are two types of file formats in Zoho WorkDrive: universal file formats (.docx, .xlsx, .pdf, etc.), and files in Zoho formats (.zwriterlnk, .zsheetlnk, and .zshowlnk.). While files from the former set of formats can be created anywhere, files ...
Why can’t I add files to some folders?
WorkDrive Sync and TrueSync are desktop applications to back up and sync files from your WorkDrive web app to your system, and vice-versa. When you add files to the sync folder, they will be synced to the web app instantly. However, there are certain ...
Why do I get a 'Could not connect to server' error?
If your Zoho WorkDrive TrueSync/Sync application displays the 'No internet connection' error, try the following solutions: Check your connection settings You might not be connected to the internet. Ensure your internet connection is active and ...
How to fix the launch issue in Windows
This error can be solved by rendering our application's UI with our software components. By default, WorkDrive Sync and TrueSync apps initiate automatically when you install them or start up your device. However, sometimes the application may not ...

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