Sending Emails
I am unable to add a user as postmaster?
Only users having the same organization account can be added as a Postmaster. You will not be able to send Postmaster access invite to a user directly. First you need to invite them as an Engineer and then after they have accepted the invite, ...
What is the maximum limit for Spam trap hit/ un-justified complaint?
As per the ZeptoMail TOS (Terms of Service), the maximum count for spam trap hit/ un-justified complaints is 1 in 100,000 emails. In the event that your emails exceed the threshold(s) mentioned above, Zoho reserves the right to terminate your user ...
How to configure ZeptoMail with other Zoho applications?
If you are an existing user of any of the Zoho applications like Zoho CRM, Zoho Books, Zoho Desk, etc., there is no need for you to separately connect ZeptoMail with your Zoho Application(s). Feel free to drop an email to support@zeptomail.com if you ...
How to configure ZeptoMail with other Zoho applications?
If you are an existing user of any of the Zoho applications like Zoho CRM, Zoho Books, Zoho Desk, etc., there is no need for you to separately connect ZeptoMail with your Zoho Application(s). Feel free to drop an email to support@zeptomail.com if ...
Is there a sending limit/ hourly quota for email sending?
There is no hourly quota or sending limit for email sending. However, your account will be blocked if we don't abide by the terms and conditions. If you still have queries, drop an email to support@zeptomail.com and we will assist you further.
Can I send marketing emails / newsletter/ promotional emails with ZeptoMail?
No. Zoho ZeptoMail is a dedicated platform for sending transactional only emails that are triggered by an event. We block the sending of bulk emails like marketing, promotional, and newsletters. Bulk emails are unsolicited in nature unlike ...
What are the list of attachment formats supported by ZeptoMail?
ZeptoMail does not support the below attachments as extensions: ade, adp, bat, chm, cmd, com, cpl, exe, hta, ins, isp, js, jse, lib, lnk, mde, msc, msp, mst, pif, scr, sct, shb, sys, vb, vbe, vbs, vxd, wsc, wsf, wsh, app, asp, bas, cer, cnt, crt, ...
What is the total size of the email that I can send using ZeptoMail?
The total email size which includes your email headers, body content, inline images, and attachments should not exceed 15 MB. If you have further queries, write to us at support@zeptomail.com.
Why are my emails sent via API failing?
There are several reasons for your email sending via API to fail. Below are some of the failure reasons: Any of the mandatory Fields - "subject", "from", "to", "cc", "bcc", "reply_to" was set as Empty Value or Invalid Value. If you have used an ...
Why are my emails sent via SMTP failing?
There are several reasons for your email sending via SMTP to fail. Find below the list of possible reasons: trying to connect to SMTP server in un-secure mode. Invalid Send Mail Token or Username. Sending email from an invalid 'from' address domain. ...
Why is my contact image for the emails sent by me displayed as a question mark on Gmail client?
When you configure your domains with ZeptoMail it is mandatory to complete the DKIM authentication. Sometimes the DKIM records added for your DNS can be altered or removed due to several reasons. For eg., when you transfer your domains to a new DNS ...
How to configure API?
You need to add send mail token to authenticate your API requests. This is a unique token that you can generate within your Mail Agent in your ZeptoMail account. Use the send mail token as a header when you call ZeptoMail REST Email Sending API. ...
How to configure SMTP?
SMTP Configuration settings for ZeptoMail Server name - smtp.zeptomail.com Port Number, Authentication - 465 (SSL), 587 (TLS) Username - emailapikey (we also support applications that use the From address as the username) Authorization - Password. ...
Why was my account blocked?
ZeptoMail is a dedicated platform for sending transactional emails like OTPs, abandon cart notifications, on-boarding emailers, etc., These emails are mostly triggered by a user action unlike unsolicited emails like bulk marketing emails, promotional ...
Why is my ZeptoMail account still not reviewed?
We generally take 2 business days to review your account. Sometimes we need additional information from you that will help us verify your business identity and understand the nature of emails you are planning to send. In such cases our presales team ...

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