ZeptoMail | Sending Emails

Sending Emails
Where can I view bounced emails?
You cannot view the actual content of the emails that have bounced. However, you can view detailed bounce statistics in your ZeptoMail account. Within the account, you can view the type of bounce, date and time of the bounce, Agent, and domain-wise ...
I am unable to add a user as postmaster?
Only users having the same organization account can be added as a Postmaster. You will not be able to send Postmaster access invite to a user directly. First you need to invite them as an Engineer and then after they have accepted the invite, ...
What are the list of attachment formats supported by ZeptoMail?
ZeptoMail does not support the following attachments as extensions: ade, adp, bat, chm, cmd, com, cpl, exe, hta, ins, isp, js, jse, lib, lnk, mde, msc, msp, mst, pif, scr, sct, shb, sys, vb, vbe, vbs, vxd, wsc, wsf, wsh, app, asp, bas, cer, cnt, crt, ...
Why are my emails sent via API failing?
There are several reasons for your email sending via API to fail. Below are some reasons for it: One or more mandatory Fields - "subject", "from", "to", "cc", "bcc", "reply_to" - were set as Empty Value or Invalid Value. The application's JSON ...
Why are emails sent via SMTP failing?
There are several reasons email-sending failures using SMTP. They are: Trying to connect with the SMTP server from an insecure source. Misaligned port and certification. (TLS—>587; SSL—>465) Invalid TLS certificate version. ZeptoMail supports TLS ...
Why is the contact image for my emails displayed as a question mark on Gmail client?
When you configure your domains with ZeptoMail, it is mandatory to complete the DKIM authentication. Sometimes the DKIM records added for your DNS can be altered or removed due to several reasons. For example, when you transfer your domains to a new ...
Why was my account blocked?
ZeptoMail is a dedicated platform for sending transactional emails, such as OTPs, password resets, and onboarding emails. This means we do not support bulk, promotional or marketing emails. Transactional and promotional emails follow different ...
Why am I unable to get DKIM verified?
DNS propagation can take about 24-48 hours, and we recommend that you wait for that time period. In the meantime, you can: Check the propagation status using this tool. Verify if the DKIM record is copied correctly without any spaces or missing ...

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