Automations
How to set up auto-response for new reviews based on templates
Updating responses when a review evolves is crucial to ensure relevance. For example, if a 1-star review turns into a 4 or 5-star review after resolving an issue, the previous response may no longer fit. Editing these responses can positively impact ...
How to set up auto-response for updated reviews based on AI
Updating responses when a review evolves is crucial to ensure relevance. For example, if a 1-star review turns into a 4 or 5-star review after resolving an issue, the previous response may no longer fit. Editing these responses can positively impact ...
How to set up Desk ticket automation
Reviews can be sent as tickets to agents once you configure the Desk integration. Agents can directly respond without having to log in or access Zoho Publish. Click Automations in the left menu. Click the + Create Automation button. Note: If you've ...
How to set up automation to notify users upon reviews
Users can be automatically notified via email whenever a new review is received. This automation can run unlimited times and be set up for multiple users. Click Automations in the left menu. Click the + Create Automation button. Enter a name for the ...
FAQs
What happens if duplicate automations are created? The most recently created or updated automation will execute. Other automations will remain active but will not execute. Can deleted automations be restored? No, once an automation is deleted, it ...
Introducing Automation in Zoho Publish
Imagine your business is thriving. Customers love what you offer, and reviews keep rolling in. At first, you're thrilled as it’s a clear sign of business growth. However, when the incoming reviews overwhelm you, spending countless hours crafting ...
How to set up automation to assign users to reviews
Responding to all reviews is crucial for building trust, but negative or sensitive reviews require special attention. Assigning these reviews to an experienced team member is often more effective than using template-based responses. Click Automations ...
How to set up auto-response for updated reviews based on templates
Updating responses when a review evolves is crucial to ensure relevance. For example, if a 1-star review turns into a 4 or 5-star review after resolving an issue, the previous response may no longer fit. Editing these responses can positively impact ...
How to set up auto-response for new reviews based on AI
Automating review responses can significantly improve your response rate, save time, and reduce costs compared to managing a separate customer retention team. It's ideal for handling a large volume of 4 or 5-star reviews. Click Automations in the ...