General
Is it possible to track referral purchases made via incognito mode?
Referral purchases made using affiliate coupons can be tracked without an issue irrespective of the referral's mode of purchase. Referral purchases (both affiliate and loyalty) made through links can't be tracked when made incognito or with a browser ...
Is it possible to track referrals who sign up using incognito mode?
Zoho Thrive will not be able to track any referral signup that happens via: Incognito mode A browser that has extensions like uBlock Origin that are designed to block third-party cookies. A browser that has any other configurations set up to avoid ...
Where can I find the order ID to add a signup?
You can find the Order ID by following the steps in this article. For a Zoho Commerce store Go to your store’s Dashboard in Zoho Commerce. Click Orders in the navigation panel. Select the order that you want to attribute, copy the Order Number. Paste ...
Where can I find the customer ID to add a signup?
You can find the Customer ID by following the steps in this article. For a Zoho Commerce store Go to your store’s Dashboard in Zoho Commerce. Click Settings in the navigation panel. Under General settings, click Customers. From the list of customers, ...
Can I remove the text from the loyalty program launcher (widget), keeping only the icon?
Yes, you can. Follow the steps below to remove the post-icon text completely. In Thrive’s system, go to Widget > Text. Scroll down to the Widget Button Text field. Delete the default text and click Save. To learn about the other widget customization ...
How do I edit my brand’s URL?
Due to security reasons, we have restricted any editing of a brands’ primary URL in Thrive. The only way to modify a brand’s URL is by deleting that brand entirely and creating a new one with the modified URL. To delete a brand, please write to ...
Which data centers currently host Zoho Thrive?
Zoho Thrive is currently available in the US, SA, AU, CA, IN and EU data centers. Drop an email to support@zohothrive.com for any questions!
Do our customers need to sign up for the loyalty program if they've already signed up for a store account?
No. Once the loyalty program is enabled and the widget is embedded within your store or website, it will instantly be linked to the sign-up process. If your customer clicks on the widget opt-in button after signing up for a store account, they will ...
Can a person be a part of both the affiliate and loyalty programs?
No, a person who's a part of the affiliate program will not be allowed to opt-in for the loyalty program. Similarly, a person who is a part of the loyalty program (customer and referral) cannot register as an affiliate. This rule is applicable only ...
How do I update my brand's currency details?
The steps to update your brand's currency details differ depending on the platform integration you've chosen: Zoho Commerce, Shopify, or Wix Regardless of the seamless integration, updating the currency of a Zoho Commerce, Shopify, or Wix brand ...
What will happen to my data after I disable the program?
There will be absolutely no changes made to your program data after or during the disable process. It can be viewed and edited at any time.
How do I disable an ongoing program?
Zoho Thrive lets you disable or re-enable its program any number of times. To disable the program, Go to Program. Choose a Program Type to disable. Disable the toggle beside the Program Name. In the popup, click Disable. To re-enable the program, ...
How do I know if my program is live?
Programs in Zoho Thrive will stay inactive until enabled. To enable a program: Go to Program in the navigation bar on the left. Choose a Program Type. Enable the toggle beside the Program Name.

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