Email-In and Email Deliverability Enhancements

Email-In and Email Deliverability Enhancements

Greetings,

We're excited to announce a new feature that enhances the email experience in Bigin: Custom "From" addresses for Email-In replies. Now, both confirmed organization email addresses and the email addresses you use to sign in to Bigin can serve as "From" addresses in Email-In. Additionally, you can apply domain validation via SPF and DKIM keys after this process to further enhance your email setup.

Custom "From" addresses for Email-In replies enabled     

  • We've now enabled the use of custom "From" addresses for Email-In replies. Both confirmed organization email addresses and the email addresses you use to sign in to Bigin will be automatically available as "From" addresses in Email-In. This eliminates the previous limitation that restricted replies to email aliases ending with biginmail.com.
    • Any emails sent to a custom email address, such as support@zylker.com, can be made available for Email-In by forwarding them to an email alias—for example, support@zylker.biginmail.com.

      However, if you attempt to reply to the received email within Email-In, it will be sent using the email alias       support@zylker.biginmail.com, potentially causing confusion for the receiving party, as they might expect the reply to come from support@zylker.com. The custom "From" addresses we've introduced solve this problem by allowing you to use the custom email address (added as the organization's email) as the sending email address. 
    • The email is still sent through Email-In, but with the custom 'From" address set to the organization's email.
    • Once the above process is done, you can validate the domain using SPF DKIM keys.

Enhancements to Email deliverability

Sending emails to customers is a fundamental and crucial feature of any CRM system. It's essential that emails sent from Bigin have excellent deliverability, minimizing bounce rates and avoiding spam folders.

What issue are we addressing? 

When a customer configures an IMAP email within Bigin, emails are sent through the SMTP server associated with that mailbox. In such cases, spam-related issues depend on that specific email server and don't affect Bigin's reputation.

However, in scenarios involving mass emails, organizational emails, or emails sent without configuring a mailbox, emails are sent directly from Bigin servers. If a significant number of these emails end up in spam or get blocked, it can negatively impact the credibility of Bigin's servers and potentially lead to blacklisting, thereby affecting the deliverability of all emails sent through Bigin.

Changes made  

  • The "Add Domain" button has been removed from the Email Deliverability page. Domains are now automatically included on the Deliverability page, eliminating the need for manual addition.
  • The "Delete Domain" button is no longer available on the Email Deliverability page, streamlining the domain management process.
  • The custom domain email addresses that users use to sign in to Bigin will now be displayed on the Deliverability page by default, improving visibility and usability.

How do we plan to address this? 

Now, when you add a new email address to your organization, the associated domain is automatically added to the Deliverability settings. To use your organization's email address for sending emails from Bigin, you need to verify the domains manually.

You can validate email domains for both the Primary Server and Email-In server based on your needs. For users with Email-In installed, the Email-In server is visible.

For example, if you want to use a specific domain only for sending emails from Email-In, you can validate that domain for the Email-In server only. Unverified email domains are marked with a red alert icon.

Email authentication involves a two-step process:

  1. Automatic domain addition
  2. Domain validation
Once a new email address is added to the organization's email addresses, the corresponding domain is added to the Deliverability settings. You'll need to manually verify them to start using your organization's email address while sending emails from Bigin. Validating it helps avoid email bounces and other problems mentioned earlier.


To learn more about Email Deliverability, please view the following help documents:
Notes 
  • The maximum domain count has been raised to 20 for both trial and paid plans.
  • Starting on January 30, any organizational emails that have not been validated will be unable to send emails.
  • The IMAP address cannot be used as the sender address when sending emails in email-in.
That's all for these enhancements. We sincerely hope you find these improvements useful. Watch this space for future announcements.

Thanks!

      • Recent Topics

      • Kiosk Page Refresh

        We have a Kiosk running from a button in contacts to update values and also add related lists, which works great, but when the kiosk is finished the page does not refresh to show the changes. Is there a way to force the contact to refresh/update when

      • Tips & tricks: Make SalesIQ automations work for you

        Every day, thousands of visitors land on your website. Some browse, some buy, and some leave without a word. But, wouldn’t it be great if you could automatically know who’s interested, engage them at the right moment, and never miss a lead, and all this

      • Add Custom Reports To Dashboard or Home Tab

        Hi there, I think it would be great to be able to add our custom reports to the Home Tab or Dashboards. Thanks! Chad

      • Digest Octobre - Un résumé de ce qui s'est passé le mois dernier sur Community

        Chers utilisateurs, Faisons le point sur les temps forts du mois d'octobre au sein de notre Community Zoho France. Partager des informations sensibles, comme des mots de passe, peut vite devenir compliqué et risqué. Les données circulent par email ou

      • How do I fully delete a user account

        Hi, I have two old accounts on my CRM which are inactive and show as 'Closed' in the list of users. BUT they are basically still there. How do I fully delete these accounts? They appear in some parts of CRM still such as the on the contact record emails

      • Automatically Add Recurring Zoho Meeting Events to Zoho Calendar / Zoho Meeting Calendar

        Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement regarding recurring meetings created inside Zoho Meeting. At the moment, when we schedule a recurring meeting in Zoho Meeting, it does not appear in Zoho Calendar

      • Credit Management: #6 Tackling Common Mistakes in Credit Based Billing

        Businesses extend credit to build relationships, make buying easy, and drive more sales. But somewhere between extending and collecting, things begin to slip. A few late payments here and there, an overlooked invoice, and a backlog make cash flow feel

      • Tasks Statuses

        Hi, The task status "Completed" is a final status which closes the task. We need to have a status "Cancelled". However, when the status is set to "Cancelled", the task prompt still has a blue button to Close Task. When the customer clicks that and closes

      • Updating Blueprint stage from my Deluge function

        Hi all, I need to update the blueprint stage. Its almost working, but ONLY if the current Deal stage is 'Closed Lost'. On any of my custom stages that Ive specified in the pipeline it doesnt work! My code: dealmap = Map(); deal_stage = deal.get("Stage");

      • Canvas: is it possible to have a fixed header?

        Hello. Does Canvas provide the option to have a fixed header, similar to the standard view? It would also be interesting for other parts of the interface, like the header or sidebar of the tab section. Thanks!

      • Replacing email ID,

        In zoho sheets If I am sending it as an email attachments can I replace sender email ID from notifications to my email ID.

      • Limited layout rules in a module

        There is a limit of 10 layout rules per module. Is there a way to get that functionality through different customization or workflow + custom function (easily accessible), etc. Having just 10 is limiting especially if module contains a lot of data. Are

      • Introducing Lead Capture: Empower exhibitors to capture leads effortlessly

        Events provide a great opportunity for exhibitors to generate awareness and engage with potential customers. Efficiently distributing attendee information to exhibitors through a seamless and secure way is of paramount importance. Introducing Lead Capture

      • dealing with post dated cheques

        Hi, can you help me please the best way to deal with this We sell an item of three months duration that is paid for with post dated cheques in monthly stages example - item is sold £3000 Cheque 1 is for £1000 due at time of sale (say Sept) cheque 2 is dated 25th of next month (Oct) cheque 3 is dated 25th of next month +1 (Nov) Now, with invoice number one it's simple - i send a standard invoice as usual But with the other two here's what i want zoho to do next month i want it to send an invoice on

      • Using Contains as a filter

        We are using Zoho Reports, ServiceDesk Plus analytics. I do not see how to create a report filter using Contains comparison of a string values, is one string contained in another. For example, Task Title contains the word Monitor. Is this possible in Zoho Reports?  This reporting feature is available in SDP reporting. Thanks in advance, Craig Rice

      • Mass import of documents into Zoho Writer

        I'm using Google's word processor at the moment but feel that Zoho does a better job (on the online apps market). Iwant to move my documents (about 50-70) to Zoho but it seems to me that I have to import them seperately. Is it already possible to upload several documents at a time or is this a forthcoming feature? Cheers Rolli :?:

      • Set off Unearned Revenue

        Hi, I would like to get a clarification on the below. I have an opening balance of BD.725/- in my Unearned Revenue A/c which includes the overpayments of 6 clients. No One of my clients settled his invoices by paying the value of the invoice less the

      • How Zoho Desk contributes to the art of savings

        Remember the first time your grandmother gave you cash for a birthday or New Year's gift, Christmas gift, or any special day? You probably tucked that money safely into a piggy bank, waiting for the day you could buy something precious or something you

      • Add Webhook Response Module to Zoho Flow

        Hi Zoho Flow Team, We’d like to request a Webhook Response capability for Zoho Flow that can return a dynamic, computed reply to the original webhook caller after / during the flow runs. What exists today Zoho Flow’s webhook trigger can send custom acknowledgements

      • Installing EMAIL Setup in New Domain

        Respected Support team, I'm facing an issue with cloudflare in Pakistan, I want to setup Zoho Mail Setup but I Don't know how to enable Zoho mail setup without cloudflare. My Website https://stumbleguyzzapk.com/, https://fakservices.com/ is using CF,

      • Fill Colors

        Hello, Just curious, is it possible to manage the Used and standard colors in the fill drop down menu ? I would like to change/edit them is possible to colors I frequently use. Thanks for you reply, Bruce

      • When moments in customer support get "spooky"

        It’s Halloween again! Halloween is celebrated with spooky symbols and meanings based on history and traditions, with each region adding its own special touch. While we were kids, we would dress up in costumes along with friends, attend parties, and enjoy

      • How can I delete duplicate transactions?

        I want to delete the duplicates not simply exclude them. I have duplicates, because I had automatic bank feeds turned on (had to make sure this critical functionality was working before migrating to Zoho). Now when I import my csv's exported from Wave,

      • Python - code studio

        Hi, I see the code studio is "coming soon". We have some files that will require some more complex transformation, is this feature far off? It appears to have been released in Zoho Analytics already

      • Multiple email addresses

        Multiple email addresses: I understand there is the ability to add an additional email field to a contact, but the functionality here needs to be drastically revised. Currently, this second email address does not log under the contact email history, nor is it available as a send address when using the Send Mail button within CRM. We recently migrated from GoldMine. I hate GoldMine, but there is one thing they did well: Email. I suggest copying them. Change the email field to an editable picklist,

      • ViewID and Zoho Desk API

        I'm looking at the documentation for Listing contacts and it looks like you can filter by ViewID. I assume this is views created in a department or all departments. Is this correct? And if so, how do I find the ViewID for that view? EDIT: I see the view

      • Ability to Link Reported Issues from Zoho Desk to Specific Tasks or Subtasks in Zoho Projects

        Hi Zoho Desk Team, Hope you're doing well. When reporting a bug from Zoho Desk to Zoho Projects, we’ve noticed that it’s currently not possible to select an existing task or subtask to associate the issue with. However, when working directly inside Zoho

      • Print Tickets

        We have field engineers who visit customers. We would like the option to print a job sheet with full details of the job and account/contact details.

      • Zoho Desk integration with Power BI

        Hi, I want to be able to create a Power BI report which has live updates of ticket data from zoho desk, is this possile at all? Thanks Jack

      • Ability to Attach Images When Reporting Issues to Zoho Projects from Zoho Desk

        Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to report bugs directly from support tickets into the Zoho Projects issue tracker. This integration is extremely useful and helps us maintain smooth coordination

      • Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

        Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to seamlessly connect customer tickets with project tasks. While the integration works great overall, we noticed two important limitations that affect our workflow

      • Sync Task Status from Zoho Projects to Zoho Desk

        Hi Zoho Desk Team, Hope you’re doing well. We’re actively using the Zoho Desk–Zoho Projects integration, which helps our support and project teams stay aligned. However, we noticed that when we change a task’s status in Zoho Projects, the change is not

      • Default/Private Departments in Zoho Desk

        1) How does one configure a department to be private? 2) Also, how does one change the default department? 1) On the list of my company's Zoho Departments, I see that we have a default department, but I am unable to choose which department should be default. 2) From the Zoho documentation I see that in order to create a private department, one should uncheck "Display in customer portal" on the Add Department screen. However, is there a way to change this setting after the department has been created?

      • Zoho CRM IP Addresses to Whitelist

        We were told to whitelist IP addresses from Zoho CRM.  (CRM, not Zoho Mail.) What is the current list of IP Addresses to whitelist for outbound mail? Is there a website where these IP addresses are published and updated?  Everything I could find is over

      • Color of Text Box Changes

        Sometimes I find the color of text boxes changed to a different color. This seems to happen when I reopen the same slide deck later. In the image that I am attaching, you see that the colors of the whole "virus," the "irology" part of "virology," and

      • The difference between Zoho Marketing Automation and Zoho Campaigns

        Greetings Marketers! This post aims to differentiate between Zoho Marketing Automation and Zoho Campaigns. By the time you get to the end of the post, you will be able to choose a product that objectively suits you. What is Zoho Marketing Automation?

      • How to use Rollup Summary in a Formula Field?

        I created a Rollup Summary (Decimal) field in my module, and it shows values correctly. When I try to reference it in a Formula Field (e.g. ${Deals.Partners_Requested} - ${Deals.Partners_Paid}), I get the error that the field can’t be found. Is it possible

      • Zoho Mail Android app update - View emails shared via Permalink on the app.

        Hello everyone! In the latest version(v2.8.2) of the Zoho Mail Android app update, we have brought in support to access the emails shared via permalink within the app. Earlier, when you click the permalink of an email, you'll be redirected to a mobile

      • Let us view and export the full price books data from CRM

        I quote out of CRM, some of my clients have specialised pricing for specific products - therefore we use Price Books to manage these special prices. I can only see the breakdown of the products listed in the price book and the specialised pricing for

      • Weekly Tips: Manage External Images in Zoho Mail

        When you receive emails every day, whether from clients, newsletters, or services, many of them contain external images that automatically load when you open the message. While this can make emails look more engaging, it can also impact your privacy and

      • Next Page