Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration

Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration

We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate with and assist customers, on the platforms that they are most likely to use.
In this post, we will be discussing about the benefits of Zoho SalesIQ's integration with one such instant messaging app, Telegram. We have made a few changes to our Telegram Channel configurations recently. Let's take a look.

How does the Telegram integration in SalesIQ work?

The Channels feature of SalesIQ allows for seamless integration of your SalesIQ with Telegram.
  • It removes the hassle of your operators, switching between various apps to assist your website visitors.
  • When a visitor sends a message on the particular business' telegram bot, the operator will be notified on their SalesIQ dashboard directly, and can reply to the visitor immediately.
  • Connecting and communicating with a business' telegram bot will connect the telegram user to a SalesIQ operator for immediate assistance.
  • Through this integration, telegram users can easily locate your business' telegram bot, using the telegram search bar.

Recent configuration changes made to the Telegram Channel on SalesIQ

We have made a few changes in the Telegram channel configurations recently. While our old configurations had multiple steps to sync your business' Telegram bot to SalesIQ, the new and refined method of integration cuts down a lot of the steps from the previous process.

New and simplified Configuration steps

Our new, streamlined process does not call for a mobile number as the the key aspect of linking Telegram with SalesIQ.
  • The new configuration requires businesses to have a bot on Telegram already.
  • Now, users just need to enter their business telegram bot's API Key directly on the Channels page of SalesIQ.
  • This will get their SalesIQ integrated with Telegram directly, eliminating all the other steps that was previously done.
Please visit our user guide for more details on the configurations.



Benefits of integrating Telegram to SalesIQ

Now let's get to know some of the advantages of integrating your SalesIQ with Telegram.
  • Your operators can straightaway take up incoming telegram chats within their SalesIQ dashboard and wouldn't need to log on to any other device or app for assisting customers.
  • Operators will have the option to reopen conversations that were missed and can respond to visitors even when the visitors are offline. Unlike on the website, here the visitors need not be online to receive assistance via telegram.
  • The Operators will be able to use the widget functionalities for the Telegram visitors i.e., their details can be easily pushed to Zoho CRM, they can be added to the required campaigns with Zoho Campaigns and their tickets can also be managed on Zoho Desk.
  • SalesIQ admins can use the Channel filter in the chats section to filter out the telegram chats alone, for further analysis.
  • Your visitors, leads and customers who are telegram users, wouldn't have to log on to your website and then initiate a chat via the chat widget for support. They can simply connect with your SalesIQ operators directly from their Telegram inbox.
  • All the chats with Telegram visitors will be safely saved on telegram and can be accessed anytime in the future.
  • Visitors and operators can use the voice notes option and also share images, videos and other files for better communication and understanding.

Thank you for reading through. We hope you found this post helpful. For more details on the Telegram channel configurations, please check out our updated help guide here.

Webinar Alert! - We are hosting a free webinar exclusively on the various instant messaging channels on SalesIQ on 24th Aug 2022. Book your slots here! 




        • Recent Topics

        • I want to add my other zoho account in same pc

          why does zoho restrict me doing many things as i also want to add my second mail account bit its not allowing me to do that

        • Search in Zoho Community Not Working

          I realize this is a bit of a meta topic, but the search for the various Zoho Communities appears to not be working. I'm under the impression that they run on some version of the Zoho Desk platform, so I'm posting this here.

        • Capture Stripe’s Customer ID

          Does anyone know of a way to capture Stripe’s customer ID that is created when the form/payment is processed? I would like to have the customer ID stored in our CRM so we could utilize in some custom functions down the road.

        • Custom Modules - Where are Comments??

          In the standard ticket module and in the tasks module, we have an interactive comment box that we can post important details/notes and can tag others if needed. Where is this functionality for Custom Modules? Ideally, custom modules would have very similar,

        • Zoho Mail will not set up in Thunderbird

          I am using Thunderbird 13.0.1 in Linux Mint 13 64-bit.  I cannot set up my Zoho IMAP email in this client.  This is evidently a common problem as evidenced by these postings in the Thunderbird forum: thunderbird can't seem to "find the settings" I cannot configure it for my zoho.com email account I can not get ZOHO to configure. Any suggestions? The best T-bird seems to be able to do is to refer these users to the Zoho forum. I believe the instructions in the Zoho help wiki are correct, although

        • Zoho ShowTime: Certificates of Completion - Award your learners with a sense of achievement

          In our increasingly competitive market, professional trainers need to differentiate themselves if they are to survive. One way to do this is to focus on innovation and deliver an ideal learning experience. By developing a renowned certificate program that provides learners with a specialized skill set for a particular industry, both trainees and future prospects will recognize the trainer's leadership in that field. This can help with long-term growth, revenue generation, and even marketing and branding.

        • IMAP Migration from Gmail

          I have been trying to import my email from a Gmail server and keep receiving the following error. I have reduced the security, activated imap and no improvement. The link to the Google support item has not helped. Unable to connect to your account. Please

        • Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts Click here to get unblocked.

          When entering my account, this error is thrown at me, and I deleted a good part of my deleted messages, but I still can not unblock it, I would appreciate your help. reservas@lineasperutravel.com

        • Request for Creating Multiple Email Accounts on One Mobile Number

          Dear Zoho Team, I am planning to shift all my work-related communication to Zoho Mail because of its reliability and features. For my work, I need to create 3–4 separate email accounts for different purposes. Could you please confirm if it is possible

        • Signature issue

          Problem: The signature does not appear when replying or forwarding an email. solve issue: settintgs/Signature Check option place a signature above the content with quotation marks

        • mail admin not loading

          i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... i

        • Unify All Zoho Video Meeting Experiences into One Standardized Platform

          Hi Zoho Team, We would like to share an important user experience concern regarding the current state of video meeting functionality across the Zoho ecosystem. The Problem Within Zoho, there are multiple ways to initiate or schedule a video meeting: Zoho

        • Changing Account in Quote form does not update address information.

          I am trying to update the address information in a quote I've created. I corrected the address in the "Account" but that did not change in the quote. If I re-enter the Account Name in the Quote form, nothing updates. How do I fix this?

        • Zoho One Backup of entire account

          Hello, When using Zoho one is there a way to backup your entire account of all apps that you are using \ activively using in a single step or do you have to backup each applications data individually? Thanks,

        • Issue with “CC” and “Subject Details” of the initial mail when reply / replied all / forward using Zoho Mail Client (Desktop / Web Mail / Mobile App)

          It is observed that when I reply / reply all / forward a mail using Zoho Mail Client (Desktop / Web Mail / Mobile App), the “CC” and “Subject Details” are omitted from the mail which was replied/forwarded. However this is not the case with outlook mail

        • Unable to send Emails - 452 4.3.1 Temporary System Error

          Whene ever i request smtp server to send the email (without attachment). i recieve error "452 4.3.1 Temporary System Error"

        • I can't receive email

          I cannot receive any email sent to my Zoho email after the free upgrade plan trial is finished.

        • Help for the alisa adding

          Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?

        • Lite plan attachment said 250mb but actually 25mb ?

          Lite plan attachment said 250mb but actually 25mb ? I can't attach over 25mb files, and can't receive mails has attached files over 25mb too

        • Option to Customize Career Site URL Without “/jobs/Careers”

          Dear Zoho Recruit Team, I hope you are doing well. We would like to request an enhancement to the Career Site URL structure in Zoho Recruit. In the old version of the career site, our URL was simply: 👉 https://jobs.domain.com However, after moving to

        • Any update on much requested feature, to delete attachments without deleting the e-mail body?

          People have been requesting the ability to delete e-mail attachments without deleting the e-mail for more than ten years now. The latest I see is marked "Working On It" and a year ago it was supposedly being added, see here: https://help.zoho.com/portal/en/community/topic/is-there-a-way-to-delete-mail-attachments-without-deleting-the-text

        • Old vs New Value for Deleted Lookup Values

          Suppose the following scenario, where a value in a lookup is deleted: 1. User has countries form 2. Form A has a lookup to countries form 3. User selects Italy in Form A and saves it with the Italy ID 4. Form A report shows Italy 5. Italy is inadvertently

        • Zoho email using a python or html template

          # main.py import smtplib import csv from email.mime.text import MIMEText from email.mime.multipart import MIMEMultipart from config import SENDER_EMAIL, APP_PASSWORD, SMTP_SERVER, SMTP_PORT # email Subject email_subject = "🎉 Python + Zoho Mail HTML Email

        • Desktop app doesn't support notecards created on Android

          Hi, Does anybody have same problem? Some of last notecards created on Android app (v. 6.6) doesn't show in desktop app (v. 3.5.5). I see these note cards but whith they appear with exclamation mark in yellow triangle (see screenshot) and when I try to

        • customize payment page

          Is there a way to customize, other than the theme colour, the payment page that customers are taken to from invoices? I can't seem to find a way. I just don't like the formatting of the current page and would like to make it look better. I've looked at

        • Solution: How to send email using a python follow up this

          # Step One Setup Your App Password For this url {https://accounts.zoho.in/home#security/app_password} #How to genarate App password {https://help.zoho.com/portal/en/kb/bigin/channels/email/articles/generate-an-app-specific-password#To_generate_app_specific_password_for_Zoho_Mail}

        • Are Environments Worth It?

          In concept, Environments in ZC is a great idea. I think the flow is pretty smart when you compare it to GitHub, especially for a low code audience. However, in practice, I've found it to be unpredictable, and I've only used it a few times. Aside from

        • Enhanced duplicate check for Leads in CRM

          Hello Everyone, We are excited to announce that you can now check for duplicate entries in leads by comparing them with similar records in the Contacts Module. Previously, when you added a lead, only the converted leads were checked for duplicates. This

        • Pause(1);

          I'm using scheduler to invoke an interaction via http post with an external service. The schedule code uses a for-each loop that runs so fast my external application's log files get messed-up (they are named by date-time stamp). What I'm suggesting is

        • Integration Request: Elementor

          Integrating Zoho CRM forms with Elementor, the most popular page builder on Wordpress, would be great. I use it for our site, goenergylink.com, and I have had to use Zapier webhooks to be able to connect it with Elementor. The one issue I have run into

        • Ability to Change Visibility of Published YouTube Videos

          Hi Zoho Social Team, How are you? We would like to request an enhancement in Zoho Social regarding the management of already published youtube videos. Currently, after publishing a youtube video through Zoho Social, there is no option to change its visibility

        • Adding anchor links in Zoho CRM email templates

          I know you can add anchor link in Campaigns, but I dont see the option to that in the CRM email template. Am I missing something?

        • openUrl in blueprints

          My customer wants to open a URL at the end of a blueprint transition. Seems this isn't possible right now but it would be very useful. In this thread, https://help.zoho.com/portal/en/community/topic/openurl-not-working the Zoho agent said that it's logically

        • Ability to Add YouTube Video to Playlist During Publishing

          Hi Zoho Social Team, How are you? While publishing YouTube videos through Zoho Social, we noticed that the platform currently does not allow selecting a playlist at the time of publishing. Instead, we can only add the video to a playlist after it has

        • Introducing Zoho Creator's 2025 Release Projection 2

          Hello Creators! I'm Prakash, from the Creator product management team, and today I'm delighted to unveil our next set of features as part of Release Projection 2 for 2025. With thoughtful analysis and planning, we've curated powerful new capabilities

        • Sharing Form Ownership Among Multiple Users

          I would really like the ability to share form ownership among multiple users. It's frustrating to me that if a co-worker wants to make an edit to a form, I have to transfer ownership to them. It would be great if forms could act like google forms, where multiple people can edit a form and view responses. 

        • Marketer’s Space - Ace Your Spooky-Season Marketing with Pre-designed Templates in Zoho Campaigns

          Hello marketers, Welcome back to another post in Marketer’s Space! We’re in Q4, which means that you have endless opportunities to connect with your audience, starting with Halloween campaigns! In this post, we’ll show you how to design the perfect Halloween

        • Zia expands to China with native features and DeepSeek-powered generative AI features

          Hello everyone, We are glad to support Zia native features and Zia generative AI features for our customers in China. From hereon, all AI-features in Desk will be accessible in China data center with the integration of DeepSeek generative AI model. DeepSeek

        • Email in each module

          We have a contact ,module which then has a link to customer assets which in turn the asset has a multiple link to service visits. When we link assets to customers we choose by name and it brings over the associate email via the lookup. Great feature.

        • Global Search placement in the new UI

          Having a hard time with the global search placement in the UI redesign. Surely I can't be the only one. Previously global search placement was perfect. A bar at the top/center of the page. Exactly where you would expect it to be. Since the new UI has

        • Next Page