Default/Private Departments in Zoho Desk

Default/Private Departments in Zoho Desk

1) How does one configure a department to be private?
2) Also, how does one change the default department?

1) On the list of my company's Zoho Departments, I see that we have a default department, but I am unable to choose which department should be default.


2) From the Zoho documentation I see that in order to create a private department, one should uncheck "Display in customer portal" on the Add Department screen. However, is there a way to change this setting after the department has been created?


Thank you for your time!


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