Has anyone built a custom AI support agent inside Zoho (SalesIQ/Zobot)?

Has anyone built a custom AI support agent inside Zoho (SalesIQ/Zobot)?

Hi all,

I’ve been experimenting with building my own AI support assistant and wanted to see if anyone here has tackled something similar within Zoho.

Right now, I’ve set up a Retrieval-Augmented Generation (RAG) pipeline outside of Zoho using FAISS. It indexes our full Zoho Desk ticket history (entire conversation threads) plus our Knowledge Base. I can query the index and get pretty solid, context-aware answers.

I feel safe running this locally on my own machine. I know exactly where the customer data lives, and that it’s private and not leaking into a third-party system. That part is important to our company.

Here’s the gap I’m hitting: Zia + SalesIQ seem to present that this sort of AI-assisted support is possible. In practice, the only thing I can get working is very weak Knowledge Base recommendations — basically just keyword matches that aren’t helpful in real conversations. What I want is an agent that actually understands our ticket/KB history and can respond intelligently, not just surface links.

Ideally, I’d love to bring my existing RAG/FAISS workflow into Zoho so the agent can:

  • Pull directly from Desk + KB data for accurate answers.

  • Interface with customers through SalesIQ/Zobot.

  • Take the repetitive load off my support team.

So my questions:

  1. Has anyone managed to integrate their own RAG/FAISS (or another vector DB) with Zoho Desk or SalesIQ?

  2. Does Zoho have anything on the roadmap for true custom-trained AI agents in SalesIQ/Zobot?

  3. If not, what’s the safest way to bridge my existing setup with Zoho (APIs, middleware, etc.) while keeping customer data private and under my control?

I can’t imagine I’m the only one bumping into this wall — curious if anyone here has figured out a path forward.

Thanks.


      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方