Kaizen #189: Manipulating Multi-Module Lookup (MML) Field using Zoho CRM APIs

Kaizen #189: Manipulating Multi-Module Lookup (MML) Field using Zoho CRM APIs

Hello everyone!

Welcome back to another week of Kaizen.
In this post, we explore the Multi-Module Lookup (MML) field in the Appointments module of Zoho CRM. You learn what an MML field is, how it works, and how to use it with Zoho CRM APIs.



Table of Contents:

  • What is a Multi-Module Lookup (MML) Field in Zoho CRM?
  • Use Cases for MML
  • How  the "Appointment For" (MML) field in the "Appointments" module works?
  • Creating a Record in the Appointments Module Using the Insert Records API
  • Retrieving a Record from the Appointments Module Using the Get Records API
  • Multi-module Lookup Using the COQL API
  • Multi-module Lookup Using the Bulk Read API
  • Frequently Asked Questions

What is a Multi-Module Lookup (MML) Field in Zoho CRM?

A Multi-Module Lookup (MML) field in Zoho CRM allows you to create a one-to-one relationship between a record in one module and a record from one of multiple other modules. Unlike a normal lookup field, which references a single module, an MML field can dynamically reference records from multiple modules. 
Without the MML field, users must create multiple lookup fields for each module, which complicates the CRM layout and user experience.

Note:
  • The multi-module lookup (multi_module_lookup) data type was introduced in Zoho CRM API version 3.
  • Currently, the MML field is available as a system-defined field named Appointment For in the Appointments module. 
  • The Appointment For field supports lookups to both Contacts and custom modules.
  • You cannot create a custom MML field in Zoho CRM.


Data Model Representation

MML's Data Model Representation

Use Cases for MML


Zylker Healthcare is a multi-specialty hospital that uses Zoho CRM to maintain its appointment scheduling process. 

In this setup, Zylker maintains two key modules:
  • Contacts module - Stores records of physicians and surgeons, including attending physicians, specialists, and surgeons who diagnose and refer patients.
  • Patients module - A custom module used to maintain records of all patients.

To improve the appointment booking process, Zylker uses the "Appointment For" Multi-Module Lookup (MML) field in the Appointments module. This field lets Zylker manage an appointment with either a Physician/Surgeon or a Patient, eliminating the need for multiple lookup fields.

How  the "Appointment For" (MML) field in the "Appointments" module works?

  • When creating an appointment, the user selects the "Appointment For" field.
  • The field displays records based on the selected module, either the Contacts or  Patients. 
  • The user selects the appropriate record (Contact or Patients) for the appointment.
  • A related list is automatically created in the selected module (Contact or Patients) as the Open Activities / Closed Activities to display all appointments associated with that record.

Creating a Record in the Appointments module using the Insert Records API

Before creating a record in the Appointments module via the Insert Records API, make sure you know the API names of the system-defined mandatory fields. These fields are required to create an appointment successfully.

System-defined Mandatory Fields:
  • Appointment_For (MML field)
  • Service_Name
  • Appointment_Start_Time
  • Appointment_Name
  • Member
  • Location

The below image shows how these system-defined mandatory fields appear in the Appointments module UI:

System-defined mandatory keys in the Appointments Module in UI view.

API calls you have to make before creating a record:

Before inserting a record into the Appointments module, it is important to know the API names of the fields and their parent modules. 

i. Use the GET - Module Metadata API to know the API name of the module. In our case, the Appointments module.

Request URL : {api-domain}/crm/v8/settings/modules
Request Method : GET

Sample Response :

 
In the API response, search for the module with "module_name": "Appointments" and check the value of the "api_name" key to get the API name of the module. This is the name you will use in all related API calls.

ii. Use the GET - Fields Metadata API and get fields metadata for the Appointments module. Here, you can find the API names of the mandatory fields along with other fields present in the Appointments module. 

Below is the API call & response for the multi-module lookup field along with other mandatory fields.

Request URL : {api-domain}/crm/v8/settings/fields?module=Appointments__s
Request Method : GET

Sample Response :


Note: The above image highlights only the key properties of the Multi-Module Lookup (MML) field from the field metadata response. The complete API response contains additional properties not shown here.

In the response:
  • The multi-module lookup field is identified by the key "data_type" with the value "multi_module_lookup".
  • The associated modules supported by the MML field (e.g., Contacts, Patients) are listed under the "modules" key.
  • Other mandatory fields like Service Name, Appointment Name, and Appointment Start Time can be identified by "system_mandatory": true.
The keys of the above multi_module_lookup JSON object are explained below:


"multi_module_lookup": {
    "display_label": "Appointments", // Display label of the module where the MML field is used
    "api_name": "Appointments__s", // API name of the Appointments module
    "modules": [ //List of modules associated with the Appointments module. 
        {
            "api_name": "Contacts", //API name of the associated module 
            "module_name": "Contacts", // Display Name of the module 
            "id": "5725767000000002179" //Unique ID of the module
        },
        {
            "api_name": "Patients", //API name of the associated custom module
            "module_name": "Patients", //Display label of the module
            "id": "5725767000006473007" //Unique module ID
        }
    }
]
},

Note: 
  • You cannot add or remove modules from the Multi-Module Lookup (MML) field using APIs. These actions are only available through the Zoho CRM UI.
  • Once a module is disassociated from the MML field, existing records associated with that module will remain in the Appointments module, and you will no longer be able to associate newly created records from the disassociated module using the MML field. 
The remaining system-defined mandatory fields, along with their API names, are listed below.

 

 System-defined Mandatory Field Names

 

 

System-defined Mandatory Field API Names

Service Name

Service_Name

Appointment Start Time

Appointment_Start_Time

Appointment Name

Appointment_Name

Member

Owner

Location

Location


Note: The system-defined mandatory fields can be identified by "system_mandatory": true.

Search the system-defined mandatory field names and get their API names.
With the field API names, use the following request and sample input body to create a record in the Appointments module using the Insert Records API.

Request URL : {{api-domain}}/crm/v8/Appointments__s
Request Method : POST

Request Body :

{
    "data": [
        {
            "Appointment_Name": "General Consultation",
            "Owner": {
                "name": "Patricia Boyle",
                "id": "5725767000000411001",
                "email": "patricia@zohotest.com"
            },
            "Appointment_Start_Time": "2025-04-15T13:00:00-07:00",
            "Appointment_End_Time": "2025-04-15T13:30:00-07:00",
            "Appointment_For": {
                "module": {
                    "api_name": "Contacts",
                    "id": "5725767000000002179"
                },
                "name": "John Doe",
                "id": "5725767000005607020"
            },
            "Service_Name": {
                "name": "General Check-up",
                "id": "5725767000006387029"
            },
            "Location": "Business Address"
        }
    ]
}


Sample Response:


{
    "data": [
        {
            "code": "SUCCESS",
            "details": {
                "Modified_Time": "2025-05-06T20:33:42-07:00",
                "Modified_By": {
                    "name": "Patricia Boyle",
                    "id": "5725767000000411001"
                },
                "Created_Time": "2025-05-06T20:33:42-07:00",
                "id": "5725767000006390001", //Unique ID if the newly created record. Please note that this record ID will be used in the following API get and update operations.
                "Created_By": {
                    "name": "Patricia Boyle",
                    "id": "5725767000000411001"
                }
            },
            "message": "record added",
            "status": "success"
        }
    ]
}



Note:
Only Contacts and custom modules are supported in the Multi-Module Lookup field. If you try to associate a new record with a module that has been removed from the MML field or an unsupported module in the MML field, the following error will be thrown. 


Retrieving a Record from the Appointments Module Using the Get Records API

Request URL : {{api-domain}}/crm/v8/Appointments__s/5725767000006390001
Request Method: GET

Request Response:

{
    "data": [
        {
            "Owner": {
                "name": "Patricia Boyle",
                "id": "5725767000000411001",
                "email": "patricia@zoho.com"
            },
            "$currency_symbol": "$",
            "Address": null,
            "Appointment_Start_Time": "2025-04-15T13:00:00-07:00",
            "Cancellation_Reason": null,
            "$field_states": null,
            "Appointment_For": {
                "module": {
                    "api_name": "Contacts",
                    "id": "5725767000000002179"
                },
                "name": "John Doe",
                "id": "5725767000005607020"
            },
            "Rescheduled_To": null,
            "$sharing_permission": "full_access",
            "Reschedule_Reason": null,
            "Additional_Information": null,
            "Last_Activity_Time": null,
            "Cancelled_Time": null,
            "Cancellation_Note": null,
            "Modified_By": {
                "name": "Patricia Boyle",
                "id": "5725767000000411001",
                "email": "patricia@zoho.com"
            },
            "Reschedule_Count": 0,
            "Rescheduled_By": null,
            "id": "5725767000006390001",
            "Rescheduled_Time": null,
            "Remind_At": null,
            "Appointment_End_Time": "2025-04-15T13:30:00-07:00",
            "Status": "Overdue",
            "Modified_Time": "2025-05-06T20:04:38-07:00",
            "Service_Name": {
                "name": "General Check-up",
                "id": "5725767000006387029"
            },
            "Created_Time": "2025-05-06T20:04:38-07:00",
            "testing": null,
            "Rescheduled_From": null,
            "Cancelled_By": null,
            "$editable": true,
            "Appointment_Name": "General Consultation",
            "Duration": 30,
            "Record_Status__s": "Available",
            "Created_By": {
                "name": "Patricia Boyle",
                "id": "5725767000000411001",
                "email": "patricia@zoho.com"
            },
            "Tag": [],
            "Location": "Business Address",
            "Reschedule_Note": null
        }
    ]
}


Updating MML Field Value Using the Update Records API

Request URL : {{api-domain}}/crm/v8/Appointments__s/5725767000006390001
Request Method: PUT

Request Body:

{
    "data": [
        {
            "Appointment_Start_Time": "2025-04-16T14:00:00-07:00", //Updating the Appointment_Start_Time
            "Appointment_End_Time": "2025-04-16T14:30:00-07:00", //Updating the Appointment_End_Time
            "Appointment_For": {
                "module": {
                    "api_name": "Employees", //Updating a different module
                    "id": "5725767000002161028"
                },
                "name": "Patrica", //A record from the Employees module
                "id": "5725767000006272001" //unique ID of the record
            }
        }
    ]
}


Multi-module Lookup Using the COQL API

Querying Inner Fields of Linked Modules within the MML Field

With the COQL API, you can query inner fields of linked modules within a Multi-Module Lookup (MML) field. This provides deeper insights into related fields data in a module. This query support is available from Zoho CRM API Version 7.

Sample Query:


{
 "select_query": "select 'Appointment_For->Contacts.Lead_Source' from Appointments__s where id is not null"
}

The above query retrieves the Lead Source field from the Contacts module within the Appointment_For MML field. 


Sample Response:



Querying Multi-Module Lookup Module Name

Querying the module name associated with each record in a Multi-Module Lookup (MML) field. This query support is available from Zoho CRM API Version 7.

Sample Query:

{
"select_query": "select Appointment_For.module.api_name, Appointment_For from Appointments__s where id is not null"
}


The Appointment_For.module.api_name returns the module name (e.g., Contacts or Accounts) for each record linked in the Appointment_For MML field.

Sample Response:


Multi-module Lookup Using the Bulk Read API

Bulk Read API allows you to fetch a large set of data i.e., you can fetch a maximum of 2,00,000 records in a single API call. 
Specify the API name of the Appointments module in the module JSON object when making API calls. Refer to the following section for an example.

Request Method : POST

Request Body :

{
    "callback": {
        "method": "post"
    },
    "query": {
        "module": {
            "api_name": "Appointments__s" //API name of the Appointments module
        },
        "file_type": "csv"
    }
}


Note: The Appointment_For field cannot be used in the criteria.

As the API is an asynchronous API, the response will not be available instantly; the bulk read job is scheduled, and the status can be checked. Once the job is completed, you will be notified in the callback URL. The records are available in a downloadable CSV file or ICS file (for events). See the Bulk Read API document to know how to view the status of the scheduled job and download the file, along with more sample requests and responses.

Sample Exported Response 



Frequently Asked Questions

1. Which modules are currently supported in the MML field?

Only Contacts and custom modules can be associated with an MML field.

2. What error is thrown if I try to associate a record with a removed or unsupported module in the MML field?

If you try to associate a record with a removed or unsupported module in an MML field, the system will throw an "INVALID_DATA" error.

3. Is the MML field available for all modules?

No, as of Zoho CRM API Version 8, the MML field is available only as a system-defined field in the Appointments module.

4. How do I get the list of modules associated with an MML field?

You can use the GET - Fields Metadata API for the Appointments module and look for the field with "data_type" : "multi_module_lookup" and check its "modules" JSON array.

5. Can I add or remove modules from a Multi-Module Lookup (MML) field via API?

Adding or removing modules in an MML field is not supported via API. These actions can only be done through the Zoho CRM UI.

6. What happens if I remove a module from an MML field?

If a module is removed from the MML through Zoho CRM UI, it can no longer be associated with new records, but existing records linked to that module will remain unaffected.

7. Is MML field supported in the Bulk Write API?

As of Zoho CRM API Version 8, the MML field is available only in the Appointments module as a system-defined field. The Appointments module is not supported in the Bulk Write API.

8. Is MML field supported in the Search API?

The MML field is not currently supported in the Search API.



We trust that this post meets your needs and is helpful. Let us know your thoughts in the comment section or reach out to us at support@zohocrm.com

Stay tuned for more insights in our upcoming Kaizen posts!

Cheers!!!


Related Readings:



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方

                                  • Recent Topics

                                  • How to restrict user/portal user change canvas view

                                    Hi , I would like to restrict user / portal user change their canvas view because I hide some sensitive field for them. I dont want my user switch the canvas view that do not belong to them But seems Zoho do not provide this setting?

                                  • Collections Management: #3 Tackling Payment Failures

                                    Sam refreshed the dashboard. "Payment failed". Same customer. Same subscription. This is happening for the third time. He sends a usual email: "Your renewal payment failed again. Could you please check and retry?" A couple of days passed, and there was

                                  • How do I increase the email attachment size in Zoho CRM ?

                                    It looks like I'm limited to 10MB when sending an attachment using the email widget on a record in Zoho CRM. Is there a way to increase the size? Or can I use some other tool? From what I'm reading online, I'm maxed out at 10MB. Any insight would be greatly

                                  • Custom Field in Zoho Projects pulling into Analytics

                                    We have a client that we have built our their new business process using Zoho Projects, and we have build a lot of custom fields with their their Projects where they are capturing specific data points that we want to be able to track and pull data, as

                                  • Bookmark Loading is Buffering

                                    Hi, i clicked on the bookmark tab, around yesterday and since then it's been constantly buffering and doesn't allow me to access the mail's i have tried login in and out but of no help also trying to share a screenshot of the issue around 232 kb size,

                                  • Request to remove domain "greentechcoatings.vn" from previous Zoho account

                                    Hello Zoho Support, I would like to register the domain "greentechcoatings.vn" in my new Zoho Mail account, but I receive the message "This domain is already associated with another account". Please remove the domain from any previous/unknown account

                                  • WhatsApp Channels in Zoho Campaigns

                                    Now that Meta has opened WhatsApp Channels globally, will you add it to Zoho Campaigns? It's another top channel for marketing communications as email and SMS. Thanks.

                                  • Zoho sign and creator error message {"code":9043,"error_param":"Checked by","message":"Extra key found","status":"failure"}

                                    Good day, I receive the error message: {"code":9043,"error_param":"Checked by","message":"Extra key found","status":"failure"} when running below code from creator to sign, void TestForSign(int ID) { //Fetch Template Details (Optional, for dynamic mapping)

                                  • Download a writer template as .docx instead of .pdf.

                                    I have been trying to implement a feature to download a writer template as a .docx and got it working partly but it isn't good. Earlier I checked our code and I saw openurl("https://crm.zoho.com/crm/org121314/specific/Template.do?action=print&step=pdfPreview&id="

                                  • Allow the usage of Multi-Select fields as the primary field on "Layout Rules"

                                    We want to force our users to enter some explanation strings when a multi-select field has been utilized. I can't understand the reason for the usage restriction of Multi-Select fields as a primary field. This is a simple "Display hidden mandatory field

                                  • Ask the Experts 25: Experience the full spectrum of Zoho Desk’s autumn and spring releases for 2025

                                    Hello Everyone, We’re on the 25th episode of our ATE series! It's a true milestone in our live community interactions! It’s been an amazing journey since we started in October 2018. Zoho Desk has come a long way, evolving with the support of a wonderful

                                  • WriterTh

                                    After every space Writer goes to capital letters mode in my Android tablet. The cap mode stays till the second letter is typed in the word then it comes to normal mode.

                                  • Extract Archived Projects using Zoho Projects API

                                    In my organization we archive the projects when they are already completed, charged, invoiced, so that only those that are still pending process remain active. I need to access all projects (active and archived) from an external system, but the API v3

                                  • Pincode based Product Restriction

                                    we have different types of products. 1) Very bulky items like plywood. 2) Too delicate items like glass These type of products we want to sell to local customers. Other products we want to supply all over India. There should be an option to restrict products

                                  • Ask the Experts: Five-hour live Q&A session with Zoho WorkDrive product experts

                                    Have questions about WorkDrive 5.0? Let’s talk! We recently launched Zoho WorkDrive 5.0, packed with powerful updates to help your team work smarter, stay secure, and get more value from your business content. From content-centric workflows and AI-powered

                                  • File upload support for subforms

                                    Dear All, Subforms help you add and track data related to your CRM records. We've always supported most of the commonly used field types in subforms, so as to cater to your business requirements. Now we're happy to extend support to file upload fields.

                                  • Circular record relationship in CRM

                                    Given there is a lookup in custom module Transactions creating a related list on the chosen Contact record. I. e. a lookup field on Transactions module points to Contacts. The related list on a Contact record can thus have have many transaction records.

                                  • Multi-currency and Products

                                    One of the main reasons I have gone down the Zoho route is because I need multi-currency support.  However, I find that products can only be priced in the home currency, We sell to the US and UK.  However, we maintain different price lists for each. 

                                  • Is it possible to pull the Zoho desk data into Zoho analytics in real time

                                    Hi - I am looking to add more dashboards and reports of Zoho Desk in analytics. I see there is a schedule to pull the data into analytics, but I'm wondering if there is an option to pull the data in real time instead of a specific interval?

                                  • Enhance productivity with the revamped Zoho Sheet View

                                    Hello folks, For some time now, you've been able to use the Zoho Sheet View to quickly edit multiple records or to insert a batch of new records. Its tabular interface allows users to engage in these tasks productively. Despite this, the existing Sheet

                                  • How to set value of dropdown field to variable

                                    For the life of me, I can't figure out why the following code won't set input.status to the previousSelection. Steps to reproduce: 1. Click input.complete 2. input.status dropdown updates from '1-Backlog' to '4-Done' 3. Click input.complete again to deselect

                                  • [Product Update] TimeSheets module is now renamed as Time Logs in Zoho Projects.

                                    Dear Zoho Analytics customers, As part of the ongoing enhancements in Zoho Projects, the Timesheets module has been renamed to Time Logs. However, the module name will continue to be displayed as Timesheets in Zoho Analytics until the relevant APIs are

                                  • [WEBINAR][MEA] Learn how to control your inventory and multi-channel sales with the Zoho Inventory & Zoho Books integration

                                    Hello there, We are hosting an exclusive live webinar tailored for businesses across the Middle East and African countries, where you'll learn how to take full control of your inventory and multi-channel sales while keeping your accounting perfectly in

                                  • Less clicks, more connection – the usability edge of Zoho Desk

                                    Imagine joining a new workplace, eager to prove your skills, partner with peers, learn new tools, and build a strong foundation for your career. The standards you've set could drive pressure into your head. You now discover the organization is using Zoho

                                  • Tip #3 Automating total item weight calculation for your sales orders in Zoho Inventory

                                    Hello, Hope the day is treating you well. Last week, we saw how we could automate the calculation of total shipping charges from numerous shipments for your sales orders and invoices. This week, we will see how you can automate the calculation of total item weight for your sales orders.  How does this work? First, you are required to capture the weight of all your items using a custom field. And when you create a sales order, you can either have the system display the individual weights for you or

                                  • Why Format section gets disabled when we create Merge Template over PDF

                                    I need some assistance I have a Client who is going to give certificates to users who passes his exam. So, I am using mail merge but in ZOHO writer after I upload the PDF and create merge Template over PDF the format Section gets disabled. My problem

                                  • Whatsapp Integration on Zoho Campaign

                                    Team: Can the messages from Zoho Campaign delivered through Whatsapp... now customers no longer are active on email, but the entire campaign module is email based.... when will it be available on whatsapp.... are there any thirdparty providers who can

                                  • How to calculate separate totals for Product Line Items filtered by category in Quotes?

                                    Hello! I'm working with Quotes in Zoho CRM and need help calculating conditional totals for line items. Current setup: I have two tables in my Quote template (Zoho Writer), both displaying Quoted Line Items Table 1 (top): Shows all products where Product

                                  • I Need Help Verifying Ownership of My Zoho Help Desk on Google Search Console

                                    I added my Zoho desk portal to Google Search Console, but since i do not have access to the html code of my theme, i could not verify ownership of my portal on Google search console. I want you to help me place the html code given to me from Google search

                                  • Zoho Desk API Documentation missing a required field

                                    We are trying to create a section using this information. Even after preparing everything based on that page, we still get an error. The error we get is this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/translations","errorType":"missing","errorMessage":""}]}

                                  • Fetch Subform values through a lookup of a lookup

                                    Hi, I'm having an issue fetching the values of a subform through a lookup field through another lookup field. The code works perfectly to show me the subform row ID, but the second I try to get any readable data, it says "Error occurred. Please contact

                                  • Ability to modify what displays in calendar invite?

                                    I am a long time calendly user and want to make the switch to bookings.  I understand that there is not currently a meets/hangouts integration, is one on the roadmap? Is there anyway I can modify the calendar invite to include the meet link?  I can add it to the emails no problem, but I would also like it to display on their calendar.  Is there some work around I can do to get it on the calendar?  Also am I able to modify the calendar event title?

                                  • Turn Decision Box to a button

                                    Dear all, I need your help on CSS to turn a Decision Box to a Button. I have a Decision Box like: Turn on/off to refresh the information. (on User Input, either True or False, will refresh the information) Now I want to simulate to treat it like a Refresh

                                  • Emails not being received from a particular domain

                                    Cannot receive any emails sent from atco.com Domain is in the spam whitelist so should be no reason for it not to be coming through. Have filed a ticket and besides a generic response of we are looking at it - it seems there is no actual support workers

                                  • Stock Count

                                    The stock count is a nice new feature, but we cannot figure out how to: 1. Use it without assigning to a person, we have a team or one of multiple do stock counts as do most any company. 2. Add any extra fields to what the "counter" sees. The most important

                                  • Can you import projects into Zoho Projects yet?

                                    I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects

                                  • Send Whatsapp message from Whatsapp template with custom variables

                                    Hi, I'm trying to do some basic integration for sending WhatsApp messages from Zoho CRM using Zoho Desk whatsapp templates. When creating new whatsapp template in Zoho Desk we can choose ticket related fields as variables but it's not clear how to use

                                  • How to remove some users in zoho accounts

                                    How to remove some users in Zoho accounts.

                                  • Outgoing blocked: Unusual activity detected.

                                    I just made payment for my Zohomail Today and have been debited so i will like to be Unblocked because this is what it says (Outgoing blocked: Unusual activity detected) Thank you i await your swift responses

                                  • Integrating with My Own Application and ZOHO CRM Simultaneously

                                    I have my own WhatsApp bot that uses my WhatsApp business account. I want to use the same phone number to integrate with ZOHO as well. What is the recommended way to do that? Should I integrate my application with ZOHO, forwarding messages whenever the

                                  • Next Page