Hello everyone,
We're facing an issue with our CRM system regarding the handling of forms across different modules. Our CRM has a Parent Module "A" with five sub-modules, each collecting distinct information and requiring different forms.
Currently, each form has a CRM field to ensure that when a client fills it out, the information updates the correct sub-module. However, we've encountered a challenge when attempting to send emails directly from Module A. Due to the necessity of unique IDs from each sub-module for the form update to function correctly, we're unable to include each form from Module A as desired.
Our goal is to streamline the process and avoid requiring users to manually send emails from each sub-module. Additionally, we want to prevent clients from receiving multiple emails.
Is there a solution or workaround that would allow us to send forms from the Parent Module "A" while still ensuring proper functionality and avoiding duplicate emails for clients?
Thank you for your assistance in resolving this matter.