My Zoho Story #5 あみろく 岡島 英樹さん(Zoho One )

My Zoho Story #5 あみろく 岡島 英樹さん(Zoho One )



こんにちは。Zoho コミュニティチームです。

 

My Zoho Story」では、Zoho の活用により自社ビジネスを成長させてきた軌跡を、さまざまな業界のユーザーにお聞きします。その経験や知見を、Zoho 活用の幅を広げる参考にしていただきたいと考えています。

 

今回ご登場いただく、あみろく / 代表の岡島英樹さんは、個人事業主・中小企業向けのITサポートを展開しています。

岡島さんと同社がどのようにZoho を活用し進化してきたのか、そのストーリーを聞きました。

 

 

――貴社の事業内容についてご説明ください

個人起業家・中小企業の事業を加速させるためのIT活用、効率化、自動化、システム管理、マーケティングを支援しています。

 

――Zoho の利用歴を教えてください

自社でZoho One を契約したのは約7カ月前です。ただ、利用歴としては約10年前にZoho CRM の導入支援を行って以来となります。

 

当時対応していたお客さまが、エクセルでの顧客管理に限界を感じ、顧客管理システムを探していました。その中でZoho CRM を知り、他サービスと比較検討をしたところ、コストパフォーマンスの面で優れていたためZoho の導入支援を行いました。

 

他のサービスとほとんど同じことが低価格で実現できたため、私自身はZoho One を導入しました。

 

 

――Zoho One の中で、どのサービスを利用されているかを教えてください

CRM / Campaigns / Desk /  SalesIQ / Marketing Automation / Forms / Workplace (Mail / Sheet / Show など) / Commerce / PageSence / Sites / Notebook  を利用しています。

 

――上記サービスを貴社のビジネスプロセスにどのように取り入れていますか

主にマーケティング〜営業に関わる領域で利用しています。


・ウェブサイト構築:Sites / Commerce
・ウェブ接客:SalesIQ

・ウェブサイト解析:PageSence
・メルマガ配信Marketing Automation
・商談管理:CRM

・顧客対応管理:Desk
・問い合わせフォーム:Forms

* Zoho Forms で問い合わせフォームを作成し、連携しているZoho Desk に自動で問い合わせ内容が入るようにしています。

 

* 会計管理については、マネーフォワード クラウド を利用しています。

 

――Zoho を利用する中で、可能性を感じる部分はありますか?

国産のサービスと比較すると、他社のサービスとの連携が容易であることに驚いています。例えば、Zoho Flow(アプリをつなぐ連携プラットフォーム)で対応しているアプリを確認してみると、対応アプリが豊富であり、ユーザーフレンドリーであると感じます。私のようにZoho One を利用すれば、マーケティング、営業まで全てZoho で対応できるのは、連携も楽なので助かっています。

 

また、細かい話になりますが、Zoho Campaigns でメールマガジンを作成する際に、受信者の受信トレイに到達するように、Zohoのコンプライアンスチームのレビューを入れることができる点に驚いています。過去に利用していた他サービスよりも到達率が高いことにも影響していると感じており、満足しています。

 

――今後Zoho サービスを利用する上でチャレンジしてみたいことを教えてください

今後は、Zoho Marketing Automation やPageSense などのマーケティング分析に役立つサービスを色々試し、より売上につながる使い方をマスターしたいと考えています。

それに加えて、経営者にとって重要なタイムマネジメントに、Zoho Projects をうまく活用できないか検証を進めています。

 

 

今後も「My Zoho Story」を通じて、あらゆる業界のZoho 活用方法について発信していきます。

ひきつづきよろしくお願いいたします。

 

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        こちらでのディスカッション、またそれ以外でも普段より、様々な投稿/コメントで支えていただき、ありがとうございます。 オンラインフォーラムの運営に関しては、まだまだ完璧ではなく、 それゆえに皆さまにご不便をおかけしている部分もあり恐縮ですが、いただいたご意見も参考にしつつ、少しずつ試行を重ねています。その上でにはなりますが、改めてオンラインフォーラムの方針と別投稿にて機能要望に関する対応に関し、共有いたします。 Zoho Japan Community オンラインフォーラムについて ・Zoho製品を利用するユーザー様同士の交流、ノウハウ共有を目的としたオンライン掲示板です。  製品に関するご質問、ご意見につきましては、オンラインフォーラム上で、Zoho側からの回答を保証するものではありません。 ・コミュニティ運営に関わる投稿など、一部ゾーホージャパンからもコメント/投稿を行わせていただくことがあります。 ・製品に関する投稿の、Zoho側からの確実な回答をご希望の場合は、以下の方法をご検討いただけると幸いです。 <製品に関する質問に対し、確実にZoho側からの回答が欲しい場合> ・ご購入前:sales@zoho.jp
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