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• Urgent Help Need - Your Incoming has been blocked and the emails will not be fetched in your Zoho account

  I have a problem. My incoming mails are getting blocked today Below is the error: "Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts" Blocks list Mail Incoming block: Mailbox size exceeds limit Mail

• Need Support - Email Incoming Blocked

  We received below message today and since then have not received any email. Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts. Click here to get unblocked. Mail Incoming block: Mailbox size exceeds

• Cant add celphone to my account

  Hello, I tried to add my cellphone to my account but the app doenst let me. I tried putting my wife number and It didnt work. It said to contact support. I want to add a domian email to Zoho. thank you

• Motivo:553 Relaying disallowed. Invalid Domain

  Hello to everyone! Hope you are doing well. When trying to send email i get the message "Motivo:553 Relaying disallowed. Invalid Domain" Any help on how to solve this? Thanks in advance! Marcos

• Using HTML for input

  If I add a button to an HTML snippet on a page, how can I trigger an action when it is clicked? <button onclick=???>Click Me</button> I've tried calling a script within the HTML, and I've tried calling a Deluge function, but neither seems to do anything.

• How to see attachment on answered email?

  Hi all, I would like to ask if it's possible to modify the behaviour of answered email with attachment, particularly I need to know if it's possible to see the original attachment on the answered email originally sended from me. In outlook client this

• Customer drilldown in VOC: Discover your customers behind chart values and act on them

  Dear Customers, We hope you're well! The influence of AI is sprawling, and among the thousands of AI tools available in the market today, nearly half of them are built by businesses for businesses to augment customer experience. By and large, customer

• View Full List button for Related Lists

  Hi Zoho Team, When their are more than 10 records in a related list, it can become difficult to work with that data. Especially if there are multiple pages. I've noticed when using widgets on the Home screen, it's possible to click and see a full list

• count unique records

  how to count only unique record with "aggregate records" task in script builder? something similar to .distinct but that return total number of distinct not the list. Example: I have multiple entries with the same date in a date field. I want to count days (duplicate days just count ones)

• Custom function inside a CUSTOM BUTTON - BOOKS CUSTOM MODULE

  I am trying to upload the attachment in a custom module(Books) to a work drive. One module is working, but another module(New) is not giving me the desired result as it is also giving an error. Of course, I changed the module name etc. Attaching the script

• Map view - Zoho Analytics

  In Zoho Analytics, the Overall Map is duplicating, with the global map appearing twice, which makes it hard to view clearly. Let me know what needs to be done

• Pull Price Book and Product info in a single report

  i want to be able to produce price books for my engineers. If i could produce a report with the retail price as an option that would be great. This seems to be an old issue to please what are the plans. Moderation Update (16th Feb 2024): The option to

• Combine Small Pie Slices in Pie Chart

  Hello, I am trying to make a pie chart showing our sales in each of our product categories. The problem is that we have over 80 product categories, and not that much room from which to look at it. I am wondering if there is a way to combine the smallest

• Easy way to Bulk Delete emails

  We get a lot of email into our TeamInboxes and we need to go through now and delete a lot of them. Yes, we can use filters but the select all, only allows for 250 threads at a time, once you page down the screen to get that many found. Is there a way

• Moving from Zoho standalone to Zoho One

  Hi, I am a bit disappointed with this. We have been using Zoho CRM, Zoho Books, Zoho Forms, and Zoho Flow for a couple of years. While they have their own compatibility issues, we’ve been able to navigate them thanks to Zoho Flow—not the support from

• FSM integration with Books

  Hi, I have spent a few months working with FSM and have come across a critical gap in the functionality, which I find almost shocking....either that, or I am an idiot. The lack of bi-directional sync between Books and FSM on Sales Orders/ Work Orders

• Email Tracking from inside Gmail

  Hello, are there any updates on this? I've been tracking the following the Email Tracking and Templates from inside Gmail topic. It appears to me marked as "Implemented" and is not allowing further posts even though the last response indicated that we

• Zoho CRM for Email Plugin for Outlook not working

  Since my latest Office 365 update my plugin for outlook is not loading, continuously spins "Processing please wait...". Does anyone else have this issue?

• Unable to Find “Marketing Attribution” in Zoho CRM Setup

  Hi everyone, I’m trying to set up Marketing Attribution in Zoho CRM, but I’m having trouble locating the option. All the guides I’ve found say to go to Setup → Customization → Marketing Attribution, but I don’t see “Marketing Attribution” anywhere in

• Celebrating 100+ WordPress Plugin Integrations in Zoho Flow

  Hello everyone, We are excited to share a major milestone with you—Zoho Flow now supports over 100 hand-picked WordPress plugin integrations! The Zoho Flow plugin in WordPress has reached 4000+ downloads as well. This achievement comes just seven months

• Blog Post Expiry Date (unpublish)

  Hi team, I have a client who runs events company and I've been talking to them about Zoho Sites as part of Zoho One. One of their requirements is to set an end date on blog posts, so they are unpublished on that date. This would be useful to display only

• Product Request: Send email to Secondary email

  Guys, we should be able to send the campaign to the secondary email too.  Is this on the plans for Zoho Campaign? It looks like I can map the secondary email from the CRM to the Campaigs, but can not send the message.  

• Create a new contact when a new record is added in a custom CRM module

  Hello. We created a new CRM module. We want to create a new Contact each time we add a new record to the new module. Can anyone suggest the best way to do this?

• FAQs on Approval Process - Post your Questions

  Dear All, Greetings! Approval process allows to validate records and streamline the process across organization to ensure a systematic approach. To resolve your probable queries, we are constantly gathering relevant FAQs and publishing them to address

• Can't prefill Signer Fields

  I am trying to create a doc where the customer needs to enter their information like name, address etc. It might be the case that we took their data beforehand and stored it in the CRM already. If that is the case, we want them to see their data and just

• 【Zoho CRM】承認プロセス機能に関するアップデート

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から承認プロセス機能のアップデートをご紹介します。 承認プロセス機能では今回新たに3つの機能が追加され、これまで以上にデータ承認の柔軟性・透明性・機能性が向上しました。 【目次】 承認オプションの拡充 組織の階層設定 承認待ち状態でのデータ編集機能の追加 1. 承認オプションの拡充 承認者を2ステップ以上設定した上で「承認者の範囲」で「すべての承認者」を選択した際の機能が拡充されました。

• Linking Chat ID (SalesIQ) with Ticket ID (Zoho Desk)

  I am currently working on an integration between Zoho SalesIQ and Zoho Desk. My goal is to automatically update a custom field in Zoho Desk with the SalesIQ Chat ID when a chat is converted into a ticket. However, I have not been able to find a way to

• How to calculate an estimated due date based on invoice date

  I need a little advice on the best way to automatically calculate an estimated due date (custom field) 4 weeks from the invoice date at the time of invoice creation, using the invoice module in zoho books. Any advice or solutions? Thanks!

• Streams Updates

  Hi! As a Zoho Mail Only user, let me say the Streams feature for Team collaboration is very effective except when a group member needs to manage the email rules to archive, delete, or scrub emails. The current UI requires that a member from the team first

• Edit and Delete options in Comments

  A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important

• Auto populate email field

  Hello everyone, I would like to ask how can I configure the following scenario: - When I need to send a communication to a client using Zoho Desk - I would like to automatically fill in the field "To" , "cc" , "subject" based on the chosen client - each

• Introducing Zia GenAI: Zoho's Native Generative AI for Zoho Desk

  Hello everyone, Note: We have updated this announcement on 13th March 2025. As of 7th March 2025, the following name changes are made with respect to Zia. Zia GenAI is updated as Zia Zia Powered by GPT is updated as Generative AI Native Generative AI

• Credit Card Feeds Not Working

  Did anyone encounter the issue with CC feeds? On all my Credit Cards the button "refresh now" disappeared and data is no longer uploaded. Also, I am not able to reconnect the feeds. I am able to add the same Credit Card as a new Credit Card, but as I

• Issue with JWT Token in ZohoDesk Webhook GET Request (While setting up new webhook)

  Hi Team, We have set up an endpoint on our application to receive webhooks from ZohoDesk. For security reasons, we expect a JWT token from ZohoDesk to authenticate the request. However, we noticed that while setting up a new webhook and doing the test

• Is it possible to require a field in the Help Center but not for an Agent?

  It's nice to have required fields in the Help Center, but if a client submits an email directly, I don't want those fields to be required because making any change means each required field needs to be filled in, and we won't necessarily have the info.

• Zoho Mail for ARM64 Windows

  Hi, I am a fairly new client of Zoho and first of all I would like to share my appreciation as services, apps and pricing are fantastic! I would like to ask if there is maybe a plan to release Windows ARM64 client? Although Zoho Mail works fine on Windows

• Resending a submitted form

  Hello, Within Zoho Forms, I'm looking for a way to re-submit a form that was already submitted. I can push to merge to a document but I cannot figure out how to get just a simple pdf copy of the submitted form.

• Clarification on Lead Score Breakdown in Zoho Marketing Automation

  Hello I have a question regarding the lead scoring system in Zoho Marketing Automation. Specifically, I want to understand the breakdown of how a lead's score is accumulated. For instance, if Person A has a lead score of 50, I would like to see the detailed

• Automatic License Management Upon User Deactivation in Zoho One

  Dear Zoho Team, We would like to propose a feature enhancement for Zoho One regarding license management. Currently, when a user is deactivated, their license is not automatically downgraded or removed from our account. Zoho explains this behavior by

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