URGENT: ChatGPT Extension Failing With “gpt-3 Access Error” (Priority Support)

URGENT: ChatGPT Extension Failing With “gpt-3 Access Error” (Priority Support)

Appreciate support reviewing this urgently. I am a Priority Support member and need immediate clarification on a recurring issue involving the ChatGPT extensions inside Zoho Desk.

Both extensions — including the version created and published by Zoho — are returning the same error:

“Project does not have access to model ‘gpt-3’.”

I have a valid OpenAI API key and the connection is active, but the extension continues calling the deprecated gpt-3 model. OpenAI no longer allows access to that model on new API keys, which breaks ticket prediction and reply assistance.

I need to know:

  1. Is there an updated Zoho GPT extension that supports current OpenAI models (gpt-4o, gpt-4o-mini, gpt-3.5-turbo, etc.)?

  2. Is Zoho aware that the current Desk extension is hard-coded to gpt-3 and no longer functional?

  3. What is the recommended fix or updated plugin?

  4. Should I disable the extension and wait for a new Zoho-supported model update?

Please contact me directly with an update or the next steps.

I need confirmation that my Desk instance can support current GPT models.

Appreciate your help.



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方