What's New - March 2025 | Zoho Backstage

What's New - March 2025 | Zoho Backstage

Hello there,
 
We’re thrilled to introduce a much-awaited lineup of powerful features and enhancements designed to fulfill your event management needs. Here's a round-up of the latest updates that will enhance your experience with Zoho Backstage this month.

Offer Tickets 

Early bird and limited-time offers are powerful tools to boost ticket sales and generate early revenue. With the new Offer Tickets feature, you can create multiple offers as tiers within a single ticket class, making the process more streamlined and automated.

Previously, you had to create separate ticket classes for each offer and manually manage their availability. Now, you can:
  • Add multiple offers under a single ticket class
  • Automate the offer start and stop conditions
  • Reduce manual intervention
Key benefits
 
  • Increased marketing impact: Time-sensitive discounts create a sense of urgency, encouraging faster ticket purchases.
  • Early revenue and cash flow: Early sales provide immediate cash flow to cover event expenses like venue deposits, marketing, and logistics.
  • Leverage Psychological Triggers:
    • FOMO (Fear of Missing Out): Limited-time availability compels attendees to act quickly.
    • Perceived Savings: Attendees feel they are getting a deal, making them more likely to buy.
How to use
 
Setting up offers



You can add offers as tiers within a ticket class and configure their availability based on:
  • Time: Set specific start and end dates for the offer.
  • Quantity: Define the number of tickets available at the offer price.
Flexible offer progression
 
From the second offer onward, you can choose to automatically start the next offer when the previous one ends. Or, set a custom start date for the new offer.

Customizing offer display

You can customize how offers are displayed on your event website using the Website Designer. The offer card can show:


  • Current Offer
  • Previous Offer
  • Next Offer
  • Both Previous and Next Offers
This flexibility helps you highlight the most relevant deals and enhance visibility.
 
Good to know 
  • During the ticket purchase process, the offer name appears alongside the ticket class name. The order summary clearly displays the applied offer.
  • After attendees purchase their tickets, the "Your Orders" section displays the offer name along with the ticket class name. The invoice also reflects the offer name for transparency.
  • When manually adding an order, any valid offers associated with the ticket class are applied automatically. There's no need for manual price adjustments.
  • During check-in, only the original ticket class amount is displayed.
  • Offer-tiered tickets cannot be selected during manual check-in.
Click here to learn more. 

Tax Rules - Canada (Early access)

Accurate tax calculation is essential for ensuring compliance and transparency in event management. With the new Tax Rules feature for Canada, you can automatically apply the correct tax rates based on your event location, making tax management simpler and more efficient. Zoho Backstage now allows you to create tax rules for all 10 provinces and 3 territories, which can be selected and applied to an event automatically, ensuring the correct tax rates are applied without manual adjustments. This feature supports in-person, hybrid, and online events, offering flexibility and accuracy.
 
The Canadian tax rule engine covers 10 provinces, 3 territories, multiple tax agencies, and 12 sales tax rates, providing a comprehensive solution for handling event-related taxes.
 


How do taxes work on Canadian events?  
 
For in-person and hybrid events, the tax rate is determined by the event’s physical location, based on the Place of Supply, in compliance with Canada Revenue Agency (CRA) regulations. This ensures attendees are charged the appropriate tax rate according to the province or territory where the event takes place.
 
For online events, where no physical venue exists, the tax is calculated based on the attendee’s location. This ensures the correct sales tax is applied, even when attendees purchase tickets from different provinces or countries.
 
How to use
 
To enable Canada Tax Rules, configure your organization’s location:
  1. Go to Portal Settings > Payments and Tax.
  2. Select Canada as the organization location. 
Once configured, the system automatically populates:
  • 12 default tax rates covering all provinces and territories.
  • 13 tax rules (one for each region).
  • A default rule for online events, applying the correct tax based on the attendee’s location.
  • 5 tax agencies for accurate tax handling. 
You can create new tax rates, groups, and authorities to meet your event’s specific needs. Additionally, you can add custom tax rules for both in-person/hybrid and online events, giving you full control over how taxes are applied.
 
Applying Tax Rules to In-Person and Hybrid events  


 
For in-person and hybrid events, Zoho Backstage automatically suggests tax rules based on the event location. The 13 default tax rules cover all Canadian provinces and territories. If the event location changes, the system automatically updates the relevant tax rules to reflect the new region’s rates.
 
You can also create custom tax rules by selecting a specific province or territory and applying a custom tax rate, offering greater flexibility for managing event taxes.
 
Applying Tax Rules to Virtual events
 
For online events, the system uses a default tax rule that covers all Canadian provinces and territories. Taxes are applied based on the attendee's location.
 
Canadian attendees are charged the applicable provincial tax rate.
International attendees are assigned a zero tax rate by default.
 
If you need to apply taxes to international attendees, you can create new tax rules tailored for online events, ensuring compliance with international tax regulations.
Info
  • Tax rules in Zoho Backstage are flexible and dynamic. You can modify them at any time during your event setup. However, changes will only apply to new transactions. Existing transactions will retain the original tax rule, ensuring previous purchases remain unaffected.
  • If you select a non-Canadian location for your event, the Canada Tax Rule will not be applied. This ensures taxes are only charged where applicable, preventing errors in cross-border events.

Event Category  


Categorize and filter events based on custom classifications for organizers and attendees to find and manage events easily. This new addition is aimed at improving event management by giving organizers the flexibility to create, manage, and filter events using custom categories. Organizers can now create up to 100 custom categories when setting up an event, giving them the freedom to define categories that suit their specific needs.
 
Previously, categories selected in Event Info were not utilized elsewhere, and there was no option to add new/manage categories.
Now, organizers can tailor categories to their specific needs and filter them on the Event Directory.

To access: 
  • While Creating an Event: On the Event Info page.
  • For Category Management: Under Portal Settings > Branding > Event Category.
Permissions:
 
Portal Owners & Admins:
  • Add, edit, and delete custom categories.
  • Cannot edit or delete default categories.
Event Organizers:
  • Can only add new categories.
  • Cannot edit or delete existing custom or default categories.


Other Enhancements 

Floor plan Focus Area 



The Focus Area in the floor plan refers to designated spaces within the event venue that are visually highlighted to draw attention to specific sections, such as booths, stages, or key locations. These areas allow organizers to emphasize important spots, making navigation easier for attendees and improving the overall flow of the event. Focus areas help guide visitors to essential parts of the venue, enhancing their event experience.

Custom Dates for  ticket classes (Early access)

In cases where smaller sessions or events (like welcome events, after-event parties, etc.) occur before or after the main event, this feature allows organizers to assign specific dates to separate ticket classes, ensuring tickets are only valid for the selected dates.
Info
Custom dates can be set within 30 days before or after the main event.

New WhatsApp triggers and templates 

The WhatsApp Integration, designed to enhance communication and engagement with all event stakeholders, now includes new triggers and templates to facilitate messaging and ensure timely updates for everyone.
 
For Purchasers:
  • Send Registration Confirmation: Instantly confirm registration to enhance the attendee experience.
  • Order Canceled: Notify purchasers promptly in case of any order cancellations.
For Speakers:
  • Welcome Speaker: Extend a warm welcome to our speakers and set a positive tone for their participation.
  • Speaker Added to a Session: Inform speakers when they’re added to a session, ensuring they are well-prepared.
  • Speaker Removed from a Session: Provide timely updates should there be any changes to their session involvement.
For Sponsors:
  • Thank a Sponsor Before Website is Live: Show appreciation early on, fostering positive relationships with sponsors.
  • Welcome and Thank Sponsor After Website is Live: Acknowledge sponsors publicly once the event website goes live.
  • Deny Sponsor Proposal: Deliver sensitive information with professionalism and clarity.
  • Acknowledge Sponsor Proposal: Confirm receipt of sponsor proposals, keeping communication open and transparent.
For Participants:
  • Event Canceled: Quickly inform participants in the event of cancellations, ensuring they’re kept in the loop.
We are continuously refining Zoho Backstage to make your event management experience even more powerful and intuitive. Stay tuned for more updates in the coming months!
 

If you have any questions, please contact support@zohobackstage.com

      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方

                                  • Recent Topics

                                  • Outlook is blocking incoming mail

                                    Outlook is blocking all emails sent from the Zoho server. ERROR CODE :550 - 5.7.1 Unfortunately, messages from [136.143.169.51] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). It looks
                                  • LESS_THAN_MIN_OCCURANCE - code 2945

                                    Hi I'm trying to post a customer record to creator API and getting this error message. So cryptic. Can someone please help? Thanks Varun
                                  • Ranking by group in report

                                    Dears, I am new to Zoho Analytics and I would like to ask you guys help to creating a ranking column. Report type: Pivot Matter: I want to create a ranking column on the right of Percentage. This ranking is group by column Type, and ranking by Final Score/Percent.
                                  • How do I add a project template to a pre-existing project?

                                    Help....How do I add a project template to a pre-existing project? Right now I have to delete the old project, make a new one and add the project template at the time of creating the new project.
                                  • How to add line breaks in zoho.cliq.postToUser(...) message?

                                    In a CRM function using Deluge I'm sending this message and attempting to add some line breaks but they are ignored. Is there another way to add these breaks? My message: message: New urgent task\nDescription \nThis is a fake description.\n A new line?
                                  • Passing the image/file uploaded in form to openai api

                                    I'm trying to use the OpenAI's new vision feature where we can send image through Api. What I want is the user to upload an image in the form and send this image to OpenAI. But I can't access this image properly in deluge script. There are also some constraints
                                  • Users may not pick the fields to be shown as columns in the Choose Account window when creating a new Deal record

                                    Hi there, by talking with other users I found out that I, as an Admin, am the only one who can pick fields to be shown as columns in the Choose Account window when creating a new Deal record. In fact, if other users click on the "Add Column" symbol on
                                  • {Action Required} Re-authenticate your Google Accounts to Continue Data Sync

                                    Hello Users! To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integration to comply with the updated security and privacy standards, ensuring safer and more reliable access to your data. With this update,
                                  • Why is the ability Customize Calls module so limited?

                                    Why can't I add additional sections? why can't I add other field types than the very limited subset that zoho allows? Why can I only add fields to the outbound/inbound call sections and not to the Call Information section?
                                  • Report Template - How to remove page break after each record?

                                    Hi, We have report template for a list report. It looks good at screen. But when printing, it creates a page break after each record. How to remove the it? So we can print multiple records in same page. Please look at the attached screenshots. Report Template Report Print Preview
                                  • Calendar report with order options and more quick view templates

                                    I think many of us regularly work with calendar-style reports. It would be great to be able to customize the quick view with new templates and have options to sort the entries for each day of the calendar by different criteria. I think this is an interesting
                                  • Sender Email Configuration Error.

                                    Hello Team, Hope you are all doing well. We are in the process of creating the Zoho FSM environment in the UAE. When we try to add the sender email address “techsupportuae@stryker.com”, we receive the error message: “Error occurred while sending mail
                                  • Shall we play a game?

                                    Presenting the very first game created using ZOHO Creator: Tic-Tac-Toe (or noughts and crosses) I made this to challenge myself and employ some of the new features of ZOHO Creator. I must admit that the code is very literal and not too elegant. There are plans to improve on the machine AI and streamline the code over time. Currently the code makes extensive use of functions for the machine "AI" - there are 12 of these.   The machine AI can be tricked, so to counteract that I made it exceedingly arrogant
                                  • CRM notes

                                    I want to be able to add notes to a task that do not necessarily get rolled up into an account or contact.   For example, I tasks to work on a Court Order for John Doe divorce account.  There might be lots of updates (in the form of notes) that employees
                                  • Confluence export to zoho learn

                                    Hello Is there any known way to export Confluence spaces to zoho learn ?
                                  • Zoho People API, Inactive users

                                    Hi, I would like to export using the Zoho People API using Fetch Leave Records API V2 | Zoho People API. However it only pulls active user's leaves. I want all users, active and former employees records.
                                  • Empty folders are now appearing in the sidebar...

                                    ...and the folder list is now auto-collapsed by default with no way to change. Neither of these recent updates are useful or user-friendly. ==================== Powered by Haiku https://www.haiku.co.uk ====================
                                  • Client Script | Update - Client Script Support For Custom Buttons

                                    Hello everyone! We are excited to announce one of the most requested features - Client Script support for Custom Buttons. This enhancement lets you run custom logic on button actions, giving you greater flexibility and control over your user interactions.
                                  • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

                                    Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything
                                  • Create custom rollup summary fields in Zoho CRM

                                    Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were
                                  • Monthly Webinar - Getting Started with Zoho LandingPage

                                    Are you building your first landing page and want a little guidance? Join our monthly Getting Started with Zoho LandingPage webinar and learn how landing pages fit into your marketing strategy, drive lead generation, and improve conversions. Here’s what
                                  • View all email threads directly from record's History and Interactions

                                    Greetings all, We've introduced the ability to view complete email thread conversations directly from records' History and Interactions sections, along with email delivery status and sentiment insights on the Interactions page—which makes it easier for
                                  • Marketing Tip #22: Check website and navigation for broken links

                                    Do you inspect your online store frequently? If not, here's your reminder to do it now. Broken links frustrate customers and make your store feel unreliable. Whether it’s a missing product page, an outdated menu item, social media accounts, or a broken
                                  • Is there a way to show contact emails in the Account?

                                    I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail
                                  • Custom function return type

                                    Hi, How do I create a custom deluge function in Zoho CRM that returns a string? e.g. Setup->Workflow->Custom Functions->Configure->Write own During create or edit of the function I don't see a way to change the default 'void' to anything else. Adding
                                  • push notification to Cliq when user is @mentioned in CRM notes

                                    push notification to Cliq when user is @mentioned in CRM notes. Currently users that is @mentioned gets an email to be notified. User/s that is @mentioned should get a Cliq notification.
                                  • How to make entries for restaurant sales in Zoho Books?

                                    Hello, I'm new to Zoho Books. I need to understand how to record our restaurant sales in Zoho Books. We can't raise invoices for each bill from the daily sales report generated by our POS (duplicated effort). We need a means of entering cumulative sales
                                  • Creating Restaurant Inventory Management on Zoho

                                    Hi,  We run a small cloud kitchen and are interested to use Zoho for Inventory and Composite Item tracking for our food served and supplied procured to make food items.  Our model is basically like subway where the customer can choose breads, veggies,
                                  • Sending emails via Books

                                    Anyone else getting similar problems recently ??..... Hi, Your message to the following recipient was not delivered. Please find the details below.  Bounce Details: Bounced Address : someone@google.com Bounce Reason : other ; Status : 5.0.0 (undefined status) ; Daignostic-Code : smtp;542 someone@google.com Rejected ; Bounced Time : Sep 05, 2017 06:37 PM BST Regards, Zoho Team The email addresses were fine only a few days ago but are now being rejected ?
                                  • Integrate with WooCommerce using Wordpress Plugin

                                    We’re thrilled to announce a powerful update to the Zoho Marketing Automation WordPress plugin with WooCommerce integration! This enhancement enables new possibilities for businesses running online stores using WooCommerce, empowering them to merge seamless
                                  • How do I sync multiple Google calendars?

                                    I'm brand new to Zoho and I figured out how to sync my business Google calendar but I would also like to sync my personal Google calendar. How can I do this so that, at the very least, when I have personal engagements like doctor's appointments, I can
                                  • Zoho Subscriptions -- Zoho Commerce integration

                                    Is there integration between Zoho Subscriptions and Zoho Commerce? I would like to create subscription plans in Zoho Subscritpions and list them for on my Zoho Commerce store.
                                  • Domain already exists

                                    Hi, I tried to add my domain creativecolumnist.com but its showing as Domain already exist. Please release if it has already been associated with Zoho, I am the real owner of that domain.
                                  • Select forwarding

                                    For Zoho mail online on PC in web browser: I had forwarding enabled in section "Mail accounts / Forwards", and I also have some filters that send emails from some unwanted senders to Archive. But it doesn't work as intended, it forwards everything (obviously
                                  • system not picking my default custom service report template

                                    Can you tell me why when we create a service report always pick the (standard old) template? Even when I have a custom service report selected as Default.
                                  • Restrict Appointment Booking to Approved Clients

                                    Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement for managing appointments within Zoho Bookings. This feature would ensure only pre-approved clients can schedule meetings. Desired Functionality: We propose the introduction of
                                  • Automate Credit Card Surcharge

                                    Is there a way to create an automation that will add a 3.0% credit card surcharge to a subscription whenever a customer pays via credit card?
                                  • I have the item field and Quantity field in the sub form , on the submit of the form if the quantity is grater than inventory means show alert on submit validation only for item type goods ,

                                    I have the item field and Quantity field in the sub form , on the submit of the form if the quantity is grater than inventory means show alert on submit validation . Stock Check Validation only for item type goods , not for item type service . For the
                                  • Disappearance of all articles in the knowledge base

                                    Hi there! It seems like all of our articles have disappeared from the knowledge base: However, the names still appear in the "sort articles" section:
                                  • Logic for sending to a non-primary email address

                                    Hi, I have a scenario where contacts are able to sign up for emails with 2 different email addresses (example: work, personal). I've mapped both to Campaigns from Zoho CRM, but when I go to target an email only the primary email addresses are pulling in. How can I update this to look at both of the email addresses - or specifically the secondary email address in Campaigns? Thanks, Jenny
                                  • Next Page