Zoho CRM Community Digest - September P1 | 2025

Zoho CRM Community Digest - September P1 | 2025




Hello Everyone!

September's Here! Before we jump into product updates, and community highlights, here's a quick spotlight!

Zoho has launched a Professional Sales Rep Certification course on Coursera, tailored for sales professionals to strengthen their CRM and sales skills. The program covers CRM fundamentals, sales strategies, automation, and real-world CRM scenarios, helping you build both practical experience and recognized credentials. Check out the post to learn more and enroll.

With that exciting news covered, it’s time to dive into this month’s product updates and see what our community has been discussing.

Product Updates: 

Cadences Now Support WhatsApp Follow-ups!

You can now add WhatsApp messages as follow-ups in your Cadences. Choose from pre-approved templates like payment reminders, offers, or feedback requests, and schedule them just like emails or calls. This feature is available for the Leads and Contacts modules. We’ve also introduced combined limits for all follow-up types, allowing you to decide how many emails, calls, tasks, or WhatsApp messages to include in a Cadence.The Cadences limit per module has been increased to 70, with no individual follow-up limits, providing greater flexibility. Permissions for Cadences are now separated from “Manage Automation” for improved control. An add-on option is now available to extend usage without changing your subscription plan. Take a look at this post for more details. 

Zoho CRM Mobile Gets Sleek Updates!

We've introduced some cool new features for the mobile app,including customizable home page widgets and field tooltips that provide helpful guidance while filling fields. You can now update your user profile image directly from the iOS app, something that was previously only possible through the Zoho CRM web app. These updates make the mobile experience more informative, personal, and engaging. Check out the post for more details and a closer look at how these features enhance your mobile CRM experience.

Enhanced Data Export Features Now Live

Zoho CRM now gives you more control when exporting data. Supported enhancement include option to export in .xlsx format, choosing your character encoding while downloading as CSV files, and select exactly which records you want to export instead of full modules. These updates let you export data directly from a module page with more control and convenience. Check out the post for the full breakdown.

 

Quick Wins: 

Mass Email Count Mismatch? Here’s How to Track the Missing Sends:

@Bill noticed a discrepancy in his campaign stats and wanted to find out which emails weren't sent. While Sent Email Statistics shows overall metrics like opened, clicked, and bounced, it doesn’t list unsent emails individually. To identify them, @Sunderjan suggested using advanced filters to sort records by Email Status   --> “Not Sent”. This lets them quickly see which contacts didn’t receive the email and take quick action or resend if needed. @Sunderjan has also shared a screenshot in the post to guide you through setting up this filter. Check it out for reference!

Track Daily Note Creation in Zoho CRM:

@Kaamil Ajani wanted to know if there’s a way to see how many notes are created each day in Zoho CRM. The good news: you can! Check out the post for the solution shared by @Ishwarya!

Developer Corner: 

Filtering Future Events: The COQL Way

@Simon wanted to retrieve only upcoming events using Zoho CRM’s API but found that their query returned all events instead of just future ones. To fix this, @Sunderjan suggested using Functions to get the current date and time, then fetching records from the open Meetings custom view or use the COQL query API for greater control. The post also covers how to set the timezone offset (for example +05:30) to ensure results align with your local time zone. A must-read post for anyone exploring how Zoho CRM APIs and filters work behind the scenes!

Search Records Under Approval

@Arbaz wanted to know how to fetch both approved and pending approval records using the searchByCriteria API in Zoho CRM. Since the default method only retrieves approved records, @Sunderjan suggested calling the API with the parameter approved=both in the URL. This lets you view records in both statuses at once. Check this post for the shared code and full details. 

Updating Recurring Tasks

@Marco wanted to make CRM tasks repeat every year using the Recurring_Activity field, but ran into  an “invalid recurrence pattern” error. The problem was with how the repeat rule was written. @Sunderjan posted a solution clarifying that recurrence details must be passed as an object containing RRULE, DTSTART, and UNTIL, as these parameters are mandatory. While tasks can be set to repeat annually, it’s currently not possible to set the end date to “Never” since UNTIL must be specified. Check out the post for the working code and full details.

 

Downloading Images from Zoho CRM Image Upload Fields

@Albert wanted to create a button in Zoho CRM to download all images stored in an image upload field for each record. Initial attempts using Deluge, client scripts, and widgets didn’t work, but Zoho MVPs @Bhoomi and @Hugh stepped in to help. @Bhoomi suggested using the API embedded in a button to download the images from the field, while Hugh provided a working Client Script that dynamically builds image download URLs from the record’s API data. After testing, @Albert confirmed that the final script worked perfectly. Check out the post for Hugh’s working code example and try it yourself.

Kaizen:

Answering Your Queries!

(Kaizen #206) - Displaying Related Purchase Orders from Zoho Books in CRM Deals using Queries

 

This post explains how to display related Purchase Orders from Zoho Books within CRM Deals using the Queries feature. The key idea is to create a custom field in Books called CRM Deal ID to link each PO to its respective deal. By setting up a REST API Query and adding it as a related list in CRM, users can view all connected POs directly under a deal. The author also suggested automating this process with a Deluge function or Zoho Flow to maintain real-time sync between CRM and Books.


(Kaizen #207) Advanced Queries using COQL API: 

This Kaizen post goes beyond the basics of COQL, showing how it can fetch complex data using filters, joins, and sub queries, all in a single query, eliminating the need to juggle multiple APIs. It explores real-world scenarios such as filtering deals based on account attributes, identifying missing relationships, and combining multiple sub queries for richer insights. If you want to perform deeper CRM analytics or streamline data fetching across modules, this post is a must-read to level up your developer skills.

And that’s a wrap for this fortnight’s Zoho CRM Community Digest. 


Caught something cool we missed? Or have a favorite from this edition?

Drop it in the comments! We’d love to hear from you. We’ll be back in two weeks with more updates and community gems. 

Until then, stay tuned!



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • How to reach the official Zoho Support channels and avoid fake ones.

            Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbers

          • Function #35: Close all tasks associated with a lead and create a new task.

            Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just

          • Zoho CRM Webinar - Redesigning Daily User Experiences with Canvas

            <br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,

          • Join us at the Canada ZUG Meetup: What’s New in Zoho CRM

            Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practical

          • CRM Hack #2: Automate sending of birthday greetings to your customers.

              Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ






                                ご検討中の方

                                  • Recent Topics

                                  • Subform Disabled Fields Should Remain Disabled on Edit/View

                                    Currently, when we disable a subform field using on user input or on add new row, it works perfectly during the initial data entry. However, when the record is saved and reopened for viewing or editing, these disabled fields become editable again. This

                                  • Is it really true that I can't set the default 'deposit to' account in 2025?

                                    I've been using Books for 7 years and the default account has never been a problem. I usually manually reconcile invoices and have never had a thought about which account. It has always been my account. However, I recently noticed that for the past 4

                                  • Standard Payment Term is not pulled from account to quotation

                                    Hey Team There seems to be something off. I do have "Net 30" as my default payment term in Zoho Books for my customers. If, from the customer overview or quote section, I create a new Quotation, the payment terms field stays blank and doesn't get the

                                  • OAuth integration issues

                                    I'm experiencing persistent OAuth errors when trying to connect Make with Zoho API. I've tried multiple approaches but keep encountering the following issues: First error: 'Invalid Redirect Uri - Redirect URI passed does not match with the one configured'

                                  • Zoho Mail Android app update: Manage folders

                                    Hello everyone! In the latest version(v2.9) of the Zoho Mail Android app update, we have brought in support for an option to manage folders. You can now create, edit, and delete folders from within the mobile app. You can also manage folders for the POP

                                  • Shortcut to fill a range of cells

                                    Good evening: I'm writing because I haven't been able to find a feature that allows you to select a range of cells, type in one of them, and then use a key combination to type in all of them. In Excel, the keyboard shortcut is Ctrl+Enter. I haven't found

                                  • Get Zoho Mail API working (including DRE Connector, Oauth Token, ZUID, ZOID & ACCOUNT_ID)

                                    Disclaimer: I’m not a professional coder! Do you need to use Zoho Mail API? Me too. It lets you do all sorts of things — like reading the complete header of an email, or forwarding an email with its attachments — which is what I wanted to do. But setting

                                  • Revenue Deferrals

                                    Does ZOHO books and subscriptions handle Revenue Deferrals?   

                                  • Can I make a website open inside Zoho whenever I log in?

                                    Hi Zoho Team, Every day, I check a few websites for updates, for example, Rojgar--result, where I see the latest government job results and notifications. I was wondering if there’s any option in Zoho to make a website like that open inside Zoho whenever

                                  • Zoho Analytics & SQL Server - Live connect

                                    Below are the steps I did Created a fresh database and table in my own virtual server Created a new data source connection with live connect I was able to select the tables and created the data source successfully I am getting the error when I try to

                                  • Kaizen #214 - Workflow APIs - Part 2

                                    Welcome back to another week of Kaizen! Last week, we discussed how Zylker Cloud Services used the Workflow APIs to discover and audit all the automations in their CRM, listing every workflow, checking triggers, and understanding their automation limits.

                                  • Playback and Management Enhancements for Zoho Quartz Recordings

                                    Hello Zoho Team, We hope you're all doing well. We would like to submit a feature request related to Zoho Quartz, the tool used to record and share browser sessions with Zoho Support. 🎯 Current Functionality As of now, Zoho Quartz allows users to record

                                  • Zoho CRM Community Digest - September P1 | 2025

                                    Hello Everyone! September's Here! Before we jump into product updates, and community highlights, here's a quick spotlight! Zoho has launched a Professional Sales Rep Certification course on Coursera, tailored for sales professionals to strengthen their

                                  • Upload my theme.

                                    Hello. I would like to upload my own theme, this one: https://themeforest.net/item/panagea-travel-and-tours-listings-template/21957086 Is it compatible and where I upload it? If not I will hire a developer, what do I have to ask when I search for one?

                                  • Explore the Redesigned Quotes Module in Zoho Billing

                                    Dear users, We’re excited to introduce a refreshed look for the Quotes details page in Zoho Billing! This update brings you a more efficient user interface experience without changing your existing workflow. We've enhanced layouts with organized tabs,

                                  • Product Updates in Zoho Workplace applications | September 2025

                                    Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this September. Zoho Mail Attach email as EML file in Compose Effortlessly attach emails as EML file in Compose by simply

                                  • 🤝 Rencontres, partage et inspiration au Zoho Community Meetup de novembre

                                    Chers utilisateurs, Bonne nouvelle 🎉 : notre Meetup Zoho Community approche, et nous serions ravis de vous y voir ! 📍 Toulouse : le 25 novembre 📍 Lyon : le 27 novembre (🎯 Il ne reste que quelques places !) Que vous soyez débutant ou utilisateur avancé,

                                  • Need Help Mapping GST Registration Number Field Between Zoho Books & Zoho CRM + Slow Sync Issues

                                    am facing an issue with field mapping between Zoho Books and Zoho CRM. I want to map the GST Registration Number field from the Customer module in Zoho Books to a custom GST field inside the Accounts module in Zoho CRM. However, I am getting a warning

                                  • Notification received when self-assigning tickets

                                    When I assign tickets in Zoho Desk the relevant agent gets a notification email. When assigning myself a ticket in Zoho Desk, I get a notification email. Now, as I am the person who assigned the ticket to myself, getting a notification in this regard

                                  • Nouveauté dans Zoho Writer - Création de documents et de modèles assistée par l'IA

                                    Zia, l’assistant IA de Zoho Writer, soutient les utilisateurs dans l’amélioration de leur écriture et la création de contenus : correction orthographique et grammaticale en temps réel, suggestions adaptées au contexte, détection du plagiat, révisions

                                  • Session Expired

                                    I constantly get "Session Expired" and need to relogin or close and open the application again. This gets really frustrating during the day. Is this something that can be solved? This really makes me want to leave the app as it is no go to need to reopen

                                  • Integrate your Outlook/ Office 365 inbox with Zoho CRM via Graph API

                                    Hello folks, In addition to the existing IMAP and POP options, you can now integrate your Outlook/Office 365 inbox with Zoho CRM via Graph API. Why did we add this option? Microsoft Graph API offers a single endpoint to access data from across Microsoft’s

                                  • Disable Buttons for Users with Profiles without permission

                                    Hey, I've noticed that users without permission of setting up things in the marketplace, can still see the icon: On a click, you see this: It would be way better, if they couldn't see this menu icon at all. (Aside from the fact that it completely misplaced

                                  • Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

                                    Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able

                                  • Zoho製品と生成AIツールの活用について

                                    いつもありがとうございます。 弊社では、Zoho Oneを契約し、CRMを軸として、見込み客の管理から商談、その後の受注や請求の管理、サポート業務（Desk）、業務データのレポーティング（Analytics）などを行っております。 Zohoサービス自体には、Ziaというツールが搭載されているかと存じますが、それ以外の外部の生成AIツールと連携した活用などもできるのでしょうか？具体的には、CopilotなどがZohoに登録されているデータや情報を見て、対話型で必要なデータを提示してくれたり、商談や蓄積されたメモなどを分析してユーザが知見を得られるような活用ができないか、と考えております。

                                  • Zoho Analytics - Make text clickable in underlying data

                                    Hi Community, I have a simple sales report based on a Invoice query table. I have included a link on to each invoice on the table and sent the Invoice number URL to the link. This works find in the query table, but when I click underlying data on the

                                  • Credit Management: #5 Advanced Refund Policy

                                    You're subscribed to a well-known SaaS design tool. You've used it to manage your team's projects, create marketing visuals, brochures, and so on. But your needs change over time. Your company may switch to another tool or hire an in-house designer who

                                  • Exported Slide Image Lacks Portion of the Background Image

                                    This does not always happen, but when I export (or "download") the rendered image of a slide, it sometimes lacks a portion of the background image. I created a sample slide deck to demonstrate it and shared it with the admins. It is also publicly available

                                  • How to create a Zoho Mail extension similar to Outlook's OnSend add-in?

                                    Hi, I want to create a Zoho Mail extension similar to Outlook’s OnSend add-in. The extension should: Let the user select headers and footers from a taskpane while composing an email. When the user clicks Send, the extension should: Automatically insert

                                  • Effective Inbox Organization: Folders vs Tags in Zoho Mail?

                                    I'm exploring the best ways to organize a busy inbox, especially when managing multiple clients or project using Zoho Mail. I’d love to know what works best for others: 1. Do you prefer **folders** (possibly with sub-folders) for each client or project?

                                  • Piss poor service in Support in Domains and email

                                    Srijith Narayanan B contacted me today. Very pleasant fellow. Just didn't want to tell him how bad your support service is. You help the person, but you leave before we can finish the next stage. Which causes a lot of frustration. It's been 8 days now

                                  • Zoho Mail android app update: Block & reject future emails, Report phishing, Spam alerts, Suspicious URL detection

                                    Hello everyone! In the most recent Zoho Mail Android app update, we have brought in support for the following features: Block & reject future emails Report Phishing Spam alerts in the mail details screen. Suspicious URL detection. Block & reject future

                                  • Zohomail does not support additional fields in mailto links

                                    Hello, I set up Zohomail as default composer in Firefox according to manual here: https://www.zoho.com/mail/help/defaultcomposer.html#alink2 Later, I wanted to use this functionality to answer in a Linux mailing list thread using mailto link: mailto:xxxxx@kernel.org?In-Reply-To=%3C727o0521-q24p-s0qq-66n0-sn436rpqqr1p@example.com%3E&Cc=xxxxx%example.org&Subject=Re%3A%20%5BPATCH%20v2%28%29

                                  • Emails not being received from a particular domain

                                    Cannot receive any emails sent from atco.com Domain is in the spam whitelist so should be no reason for it not to be coming through. Have filed a ticket and besides a generic response of we are looking at it - it seems there is no actual support workers

                                  • Email address for forwarding is not saving and there's no confirmation ema

                                    Steps to reproduce: 1. Enter my forward email in the email forward section of the account 2. Click save 3. See a notification stating saved successfully 4. Refresh the page, no forward email is saved 5. No email confirmation received at the forwarding

                                  • This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

                                    This is the error i keep getting when trying to use my Zoho Domain Mail. This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details Find attached. I hope this can be resolved very quickly so i can go on and make

                                  • Auto CC - Moving Departments

                                    We have Auto CC e-mail replies to your support mailbox enabled. We have two departments: Helpdesk (helpdesk@domain.com) Delivery (delivery@domain.com) If we create a Helpdesk ticket, and reply, replies are CC'd to helpdesk@domain.com (OK) We then move

                                  • I have error AS101 when I try to add paypal@mydomain.com to Zoho

                                    Please help me with this. I tried to call the help line 4 times but don't get any response.

                                  • unable to send message reason 554 5.1.8 Email outgoing blocked

                                    unable to send message reason 554 5.1.8 Email outgoing blocked

                                  • Mailk got blocked / Inquiry About Email Sending Limits and Upgrade Options

                                    Dear Zoho Support Team, My name is Kamr Elsayed I created this account to use for applying for vocational training in Germany. As part of this process, I send multiple emails to different companies. However, after sending only 8 emails today, I received

                                  • Next Page