Zoho Desk's ASAP announcement | A demo app is on the way  

Zoho Desk's ASAP announcement | A demo app is on the way  

We're excited to present a significant step forward in demonstrating the ASAP mobile SDK.



If you're new to ASAP, here's a quick intro.

What is ASAP?

The App Support Across Platforms (ASAP) widget in Zoho Desk is a stand-alone app that provides in-app self-service to your end-users. It works in tandem with your knowledge base and customer support resources to provide help center functionality within the app. With ASAP, your customers do not have to navigate to a different page on your website to access help articles or seek help from customer service representatives or fellow users. They can find the answers they need right within the ASAP help widget.

Key Highlights

  • Home Screen Customization to match your brand.
  • Greet your customers with a warm welcome.
  • View the Recent and Popular Articles as widgets.
  • Now follow/unfollow the Community.
  • Multi-layout options for submitting tickets.
  • We enhanced the Ticket Properties screen.
  • View the Most Popular and Most Discussed topics on the Community module.
  • Elevated the Ticket Filter options.
  • Flutter Framework is now supported.
  • Introduced text-to-speech for the KB Module.
  • Helps to find the right content with the In-article search.
  • Contextual support with multi-SDK.
  • Filter the topics with Tags.

Why should you use ASAP?

ASAP help widget can be integrated with your website to make the help center services available within your application.

You can deliver the following help center services to your customers:

  • Customer support teams (to raise tickets)
  • Knowledge base (to access help articles)
  • User community (to interact with other customers)
  • AI-powered virtual assistant (Zia and Guided Conversations)
  • Chat with an agent (Customers can chat with agents)

What is a demo app?

The demo app's simplest form looks identical to the original wireframes produced for your app. The only difference is that you can click on them to move between screens.

What is the purpose of using a demo app?

A demo app allows you to see how the SDK will look, and you'll be able to click between the app's screens. However, it won't provide any functionality; it'll be static blocks and sections showing the layout, hard-coded numbers, and data. It can be installed on the phone like a functional app.

When you provide a demo app, decision-makers can get a clear visualization of how the end product will look and feel. This helps you communicate your value proposition effectively.

Click here to download the Demo App now - App Store & Play Store.

Is it an MVP or a demo app?

The minimum viable product (MVP) would be an app with the minimum functionality intended users require. On the other hand, a demo app is mainly for demonstration purposes, but it can be an affordable way to make a big impression on your customers.

We released a demo app to provide a practical scenario to help understand the ASAP SDK and its functionalities. The demo app is not limited to a specific industry and allows users to experience the functionalities of the ASAP SDK firsthand. This experience helps users visualize how the ASAP SDK functions within an application and how it can access information and raise support queries.

Final thoughts before you vamoose

Exploring the demo app to understand ASAP SDK's potential for enhancing your app's self-service capabilities and improving your customer support offering is recommended.

Hopefully, you found all the information about demo apps useful and are ready to utilize the ASAP help widget in your next project. If you still have questions about the demo app, please get in touch with us by commenting on this post.

Watch this space for more exciting updates on ASAP SDK capabilities!

Cheers,

Kavya Rao
The Zoho Desk Team



      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

            Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
          • WhatsApp pricing changes: Pay per message starting July 1, 2025

            Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform
          • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

            Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
          • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

            Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
          • Zoho Desk Cheat Sheet For The Year-End

            Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方

                                  • Recent Topics

                                  • Monthly Webinar - Getting Started with Zoho LandingPage

                                    Are you building your first landing page and want a little guidance? Join our monthly Getting Started with Zoho LandingPage webinar and learn how landing pages fit into your marketing strategy, drive lead generation, and improve conversions. Here’s what
                                  • View all email threads directly from record's History and Interactions

                                    Greetings all, We've introduced the ability to view complete email thread conversations directly from records' History and Interactions sections, along with email delivery status and sentiment insights on the Interactions page—which makes it easier for
                                  • Marketing Tip #22: Check website and navigation for broken links

                                    Do you inspect your online store frequently? If not, here's your reminder to do it now. Broken links frustrate customers and make your store feel unreliable. Whether it’s a missing product page, an outdated menu item, social media accounts, or a broken
                                  • Online Payment Fees

                                    We don't take many online credit card payments so the merchant service provider (PayPal) charges us the 2.9% fee for processing the amount. I would like the ability for the fee to be automatically added to the total amount for "ease of payment". We'd
                                  • push notification to Cliq when user is @mentioned in CRM notes

                                    push notification to Cliq when user is @mentioned in CRM notes. Currently users that is @mentioned gets an email to be notified. User/s that is @mentioned should get a Cliq notification.
                                  • How to make entries for restaurant sales in Zoho Books?

                                    Hello, I'm new to Zoho Books. I need to understand how to record our restaurant sales in Zoho Books. We can't raise invoices for each bill from the daily sales report generated by our POS (duplicated effort). We need a means of entering cumulative sales
                                  • Integrate with WooCommerce using Wordpress Plugin

                                    We’re thrilled to announce a powerful update to the Zoho Marketing Automation WordPress plugin with WooCommerce integration! This enhancement enables new possibilities for businesses running online stores using WooCommerce, empowering them to merge seamless
                                  • How do I sync multiple Google calendars?

                                    I'm brand new to Zoho and I figured out how to sync my business Google calendar but I would also like to sync my personal Google calendar. How can I do this so that, at the very least, when I have personal engagements like doctor's appointments, I can
                                  • Domain already exists

                                    Hi, I tried to add my domain creativecolumnist.com but its showing as Domain already exist. Please release if it has already been associated with Zoho, I am the real owner of that domain.
                                  • Select forwarding

                                    For Zoho mail online on PC in web browser: I had forwarding enabled in section "Mail accounts / Forwards", and I also have some filters that send emails from some unwanted senders to Archive. But it doesn't work as intended, it forwards everything (obviously
                                  • Pay Pal Paylater button

                                    I am testing the paypal setup to have my customers pay invoices with paypal and credit cards. But it seems to have two options. Paypal and Pay later. I don't want my customers access to pay later feature. How can I turn that part off.. My other integration
                                  • system not picking my default custom service report template

                                    Can you tell me why when we create a service report always pick the (standard old) template? Even when I have a custom service report selected as Default.
                                  • Restrict Appointment Booking to Approved Clients

                                    Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement for managing appointments within Zoho Bookings. This feature would ensure only pre-approved clients can schedule meetings. Desired Functionality: We propose the introduction of
                                  • Automate Credit Card Surcharge

                                    Is there a way to create an automation that will add a 3.0% credit card surcharge to a subscription whenever a customer pays via credit card?
                                  • I have the item field and Quantity field in the sub form , on the submit of the form if the quantity is grater than inventory means show alert on submit validation only for item type goods ,

                                    I have the item field and Quantity field in the sub form , on the submit of the form if the quantity is grater than inventory means show alert on submit validation . Stock Check Validation only for item type goods , not for item type service . For the
                                  • Disappearance of all articles in the knowledge base

                                    Hi there! It seems like all of our articles have disappeared from the knowledge base: However, the names still appear in the "sort articles" section:
                                  • Logic for sending to a non-primary email address

                                    Hi, I have a scenario where contacts are able to sign up for emails with 2 different email addresses (example: work, personal). I've mapped both to Campaigns from Zoho CRM, but when I go to target an email only the primary email addresses are pulling in. How can I update this to look at both of the email addresses - or specifically the secondary email address in Campaigns? Thanks, Jenny
                                  • Add "Reset MFA" Option for Zoho Creator Client Portal Users

                                    Hello Zoho Creator Team, We hope you are doing well. We would like to request an important enhancement related to Multi-Factor Authentication (MFA) for client portal users in Zoho Creator. Currently, Creator allows us to enforce MFA for portal users,
                                  • Tables for Europe Datacenter customers?

                                    It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?
                                  • NOTAS INVISIBLES

                                    Siempre que abro mis notas salen invisibles, muchas no resaltan las *negritas* en la vista previa hasta que te metes en ellas y modificas algo. Pero omg con el equipo de Zoho. Les dije que las usaba mucho precisamente por la VISTA PREVIA y encontrar las
                                  • Does Zoho has chatroom/chatbot url feature?

                                    Hi Zoho community! I’m looking for a quick "Yes/No" answer for my dev team regarding Zoho’s capabilities. We currently use Zoho Desk for our Service Team and Zoho CRM for our Marketing Team to bring both functions under one platform. Our question: Does
                                  • One Support Email Managed By Multiple Departments

                                    Hello, We use one support email (support@company.com). Incoming emails come to the "Support Department" and based on what the customer is asking, we route that ticket to different departments (billing, technical support, etc.). When users in these different
                                  • Is it Possible to Modify Standard Report Urls

                                    Is there a way to permanently modify standard report Urls? Use case: Suppose I have a Products report. Showing list as timeline, calendar, or kanban doesn't make sense. Want to hide that from users by adding #Report:Products?zc_ShowAs=false&zc_Print=false
                                  • Updated font library: New font styles and custom font options in Zoho Sheet

                                    Zoho Sheet's font library now supports 500+ font styles in 60+ languages! The updated font library is stacked with new font styles, and some of the previously available font styles have been replaced with equivalent options. There are two ways you can
                                  • scope for phonebridge in CRM and phonebridge API documentation

                                    Hi I cannot find the scope to be used for phonebridge in CRM API V2 calls. I am getting OAUTH_SCOPE_MISMATCH for scope group ZohoCRM.modules.ALL,ZohoCRM.setttings.ALL Also I am not able to locate the documentation for the same, All I have is phonebridge
                                  • Job Alerts for Candidates

                                    hi All, I have 2 questions relating to sharing job details with candidates. 1. is there a way to notify candidates that meet certain criteria of current jobs available? eg. I run a candidate search, and identify 50 candidates that might be suitable. Can
                                  • Zoho Wiki or new Zoho Learn

                                    We are currently evaluating if we should move off confluence. At present in Confluence we have multiple levels within our documentation but with learn it looks like you can only have Space       - Manual             - Chapter Is it possible to have levels below Chapter? Also the same question for the existing wiki, can I have more sub-levels?
                                  • Fix image at bottom of a page fot automatic proposal creation

                                    I'm working on a proposal document to automate our proposal creation process. So far it works fine, but I experience some problems with an image I want to have fixed at the bottom of the page AND above the footer. This section of the document consists
                                  • Can't scroll the page down unless I refresh the page

                                    Hello, This issue has been going on with me and a lot of other users in my organization, we can't scroll down! the scrolling side bar doesn't appear and scrolling down through mouse or keyboard keys doesn't work, it seems that the page just ends in the
                                  • Price List

                                    II want to restrict the items to display in sales, quote, etc for which custom rates are added in price list. How I can do the same in Zoho books
                                  • Let’s Talk Recruit: Still switching tabs to source?

                                    Welcome back to the Let’s Talk Recruit series. Let’s talk about how you actually source talent. Do you open multiple job boards every single time a role opens? Run the same keyword searches you ran yesterday? Download, upload, rename, and then do it again
                                  • Kaizen #231 - Embedding Zoho Desk Tickets in Zoho CRM

                                    Hello, CRM Wizards! This week, let us enhance cross-team visibility between Zoho CRM and Zoho Desk. We will use the Zoho Request Client inside a Related List widget to display open Zoho Desk tickets directly within the Contact record in Zoho CRM. This
                                  • Introducing a smarter, faster, and more flexible charting experience

                                    Hello Zoho Sheet users, We're delighted to share the latest news about a major update to charts in Zoho Sheet! The new version supports dynamic data ranges, granular styling options, faster loading, and other interesting enhancements that allow you to
                                  • Introducing Job Alerts

                                    Keeping candidates engaged beyond their first application is one of the most consistent hiring challenges. Many interested candidates simply do not revisit career sites regularly, which can result in missed opportunities and reduced re-applications. To
                                  • Task status - completed - other options

                                    I have a dumb question I know i can make custom statuses for the tasks - but is there anyway to make additional "completed" statuses like for instance if i have a task "call back customer" and i leave a vm for them to call back marking it "completed -
                                  • Bank feed integration First Abu Dhabi Bank (FAB) to Zoho? (UAE)

                                    Hello everyone, Is First Abu Dhabi Bank in the list of banks available for bank feed integration with Zoho Books? Thank you.
                                  • How to Export Filtered List of Contacts?

                                    This seems like it should be simple, but I'm stymied. I'm trying to export a filtered list of my Contacts for analysis in a spreadsheet. The use case is that I'm an ecom business based in the US. The bulk of our customers are individuals stored as Contacts.
                                  • Quick Create needs Client Script support

                                    As per the title. We need client scripts to apply at a Quick Create level. We enforce logic on the form to ensure data quality, automate field values, etc. However, all this is lost when a user attempts a "Quick Create". It is disappointing because, from
                                  • can we add product images in Zoho CRM Quote PDF template?

                                    I want to create a quotation format in Zoho CRM similar to the attached PDF, where each product is displayed in a table with rpoduct image I need the product image to appear inside the line items section of the quote. However, while checking the Quote
                                  • Does Zoho Writer have Dropdowns

                                    I want to add a drop down field in Zoho writer. Is this possible?
                                  • Next Page