Can't stop time tracker on zoho project mobile
Hello, We have a major issue with the mobile app version of Zoho project. We are simply unable to stop the time tracker for some task. All my employees have the same issue. When we tap on the stop button, a message appear and nothing more happen : (It
Zoho CRM Bookings embeded in site not working in Mobile
Hello, we have succesfully embeded Zoho CRM Bookings in a website. The popup is working OK on Desktop screens, but not on mobile. To replicate, simply embed any Zoho CRM Booking to a website, execute it on Desktop and execute it on mobile. You will realize
Card scanner sync
Hi, i have a problem using the phone app cardscanner, when i scan a card this and sync with the cloud the info in address completely in mani cases number phones or city TY for you attention
Card Scanner - Editing Contact not working properly
Hello, When a business card is scanned, often the info is distorted or placed in the wrong section. Therefore, I need to delete the info or move it. ISSUES: 1. When I try to edit the info within the field, it opens a new window, rather than staying within
Card Scanner - Uploading Biz Card to CRM ??
Hello, I'm trying to use Zoho Card Scanner to capture contact details and the card itself. However, once I have captured the image, the app is not uploading the pictures to the contact in my CRM. The contact appears in my CRM, but not the images of the
Email is not working
Good Day, I am Victor Napoleon from VNS RCM Technologies, our Zoho email has not been working for the past two days. Kindly do the needful as soon as possible. Thank you. UserId : 662909442
How to view calendar invite details in the Zoho Mobile App?
How to view calendar invites in the Zoho Mail app on Android? When someone emails me a calendar item from an Outlook calendar event, I can only see the details of that event in Zoho Mail on a Web browser, but not using the Zoho Mail app on Android. The only thing that displays in the Android app are the message headers; there is not even an attachment to download and view with another program. I'm using Android M (6.0.1) and have the latest Zoho Mail app installed. Note: I have no interest in importing
copy & paste
Good day, I am having issues with copy & past on all my zoho app. Is there anything that I could do (settings) to be able to copy text from a word document and past into a zoho doc? Even worse, is being able to cut text in Zoho docs but not being able to past on the same paragraph! I must say it is a bit frustrating.
ZohoCRM App (android): Hidden fields showing up?
I'm using the android zohoCRM app. In this section I created for my Leads module there are 5 fields that are NOT visible when I look at the layout in a web browser. However, within the app they are there until I hit the edit button in the app, then they
Zoho Desk Mobile App and Data Synchronization
Hello, Is anyone have a similar problem with Zoho Desk Mobile? I have a customer who has about 600 Accounts on file; everything is OK while they use the web version, but when it comes to the mobile app, there is a problem with the data synchronization. When Zoho Desk Mobile is installed for the first time, there are no records; they have to be pulled from the server, which is natural. The problem is that it seems like it does not pull all the records by itself. So when the new technician installs
Logging out going calls in mobile App
When I call from the CRM app on my iPhone at the end of the call the app used to ask if I wanted to log the call. If I said yes it came up with a description field that I could enter the call details and outcomes. Now all that happens is it log the calls but no description box shows! Is this being rectified or is there a setting I have to change? Martin
Mobile CRM application is not syncing with my CRM server. This is my SECOND POST with no response from my first post!
This is the second post i've made because i have not received a response from my post from yesterday. I find it disconcerting that all other post have received responses from Zoho Mobile Reps, but have ignored mine. Also, I have filed a complaint through the "feedback" on the mobile app, with no response. My Mobile CRM Application will not sync with the crm server ever since I started using the new Zoho CRM desktop platform. Error message: "Info: The records in this view are yet to be synced with
Open Ticket in Zoho Desk Mobile App from Email Notification.
When our ticket agents get an email with the email, on a computer, if they click "View Ticket" button, it automatically opens up that ticket in browser. But what about the phone for our agents who also have the app downloaded? Clicking the link from an email on a phone doesn't open up the ticket in the app. It opens up the internet browser! Is there any way to for us to be able to open up the ticket in the app from an email on the phone?
Notification on iOS
The notifications on iOS are in a separate tab. So if I open and reply all the ticket, it doesn't clear the notification, I need to go to the notification tab for them to dismiss. Why it doesn't work like email, where the notification on the app give you the number of unopened tickets. I want to say that other than that, I really like the app, it's a pleasure to work with it and the design and UX is very nice.
Auto Increment Based on Other Pick list status in Cases Module
Dear Team, In the Cases Module, we like to set auto increment field when status of case is closed. we have configured the custom function for the mobile application. However as mobile supports offline mode, sometimes these function is not working and others also not updating in the cases. Please suggest us the solution to apply in the mobile app considering the offline functionality. Is there any process where we can disable offline functionality in the app.
Filters in iOS
I created filters for my contacts in the desktop version. I don't see those filters on my iPad. And don't tell me that the development team somehow didn't understand that we'd need our filters on a mobile device.
How to change Display Name for your Outgoing emails?
Hi All, To change Display Name Login to https://www.zoho.com/mail Select Settings >> (select) Send Mail As Highlight and click the 'Edit' icon across the particular email address under 'From Addresses List' In the 'Display Name' text box, provide the desired Display Name Click 'Update' to save the changes. You may have to provide your external SMTP password, in case you are updating the Display name for an external from address. Also, refer Send Mail As help for more information.
Accounts / Layouts / Related Lists - on mobile app
Guys, In the web app of CRM, I have set up the following: - A layout for "resellers" - with specific fields. - Reseller accounts are assigned to this layout - Related lists are optimized for the layout (for instance it includes: "products sold") - A layout for "end-users" - with specific fields - End-user accounts are assigned to this layout - Related lists are optimized for the layout (for instance it includes: "products purchased") This works flawless in the browser. I seem to have a persistent
Can't use Zoho on phone -- app or web!
Recently I had some computer issues, so I needed to use Zoho on my phone (iPhone). Every time I tried to launch the app, within one second, it crashes. So, I decided to go to Zoho via Safari on my phone. That was not successful either -- it will open a page, but you can only see a tiny corner of the page and *you can't move the page around*! So I was not able to use Zoho on my phone with either method. In talking to one of my colleagues, I found out she has the same problem -- the Zoho app crashes/quits
Custom Dashboard on mobile app
Trying to figure out why my custom dashboard is not showing up on the mobile app. I can see the dashboard on the desktop with no problems. However, when I try to access it on the mobile app, it says "No Components". Any help would be appreciated.
zoho mail is not working
i am using airtel datacard (4g).. zoho websites are not working . but reliance 4g - zohomail is working. please help me..
Logging incoming calls on iPhone.
Hi Community Has anyone been able to solve the problem of iphone not being able to pickup incoming calls (or SMS) in the Zoho CRM app? I know it can be done if you have a PBX system, but I just have myself and an iphone. Surely there must be a way to do this. I don't believe it's because "Apple has locked it down" as Zoho states, otherwise the PBX systems wouldn't work either. Who is the guru who can solve this?
Incoming calls on iphone
Hi Community Has anyone been able to solve the problem of iphone not being able to pickup incoming calls in the Zoho CRM app? I know it can be done if you have a PBX system, but I just have myself and an iphone. Surely there must be a way to do this. I don't believe it's because "Apple has locked it down" as Zoho states, otherwise the PBX systems wouldn't work either. Who is the guru who can solve this?
Approve Leads Zoho CRM IOS App
I am unable to approve leads in the IOS CRM app. Am i missing something or is this not possible? They have a lock icon that says Waiting for Approval, but i don't see anywhere i can do that.
Cannot Add Second Zoho Email to Mobile App
I see from the mobile app there is a button to add additional accounts to the app. But, each time I click Add Account, it attempts to add my current main account. Is there a different way to add a second Zoho email to the app?
Mobile App - Problems with Send for Zoho Sign
Hello, When I attempt to use the send for zoho sign feature on the mobile app, if I chose to select a lead or contact to email to, I am unable to select the text box. Is there a solution for this?
No send button on Android app
I provide websites and web services for small businesses. I just set up a client with Zoho mail, to test out your services. When composing a new e-mail, the Zoho Mail Android app on his phone (Samsung Galaxy S7) does not show all the buttons on the toolbar. The responsive design hides all the icons. After playing around with it, I discovered that the buttons to appear if he turns the phone in landscape. He finds it to be a pretty annoying inconvenience. Just wanted to point this out so maybe you
Can't position Name field on contacts
I have the issue that I cannot position the first name & last names system fields on my contacts form. They are also showing "Created Time", "Modified Time" and "Last Activity Time" fields alongside them which is interfering with my contact layout. Please see screenshots below of what my actual form design should look like and what happens on my app (App running on Ipad Air 2019) Is this due to be fixed? I have the same issue on a custom module. Can you make the Tim/Modified/Activity fields visible
Logged out of ZOHO CRM Mobile App
Hi ZOHO Support Team, 3 of my teammates are getting logged out of the ZOHO CRM Mobile App with warning such as "Sorry! your ZOHO CRM account has been disabled" but when I look at ZOHO One admin page, they are still an active user. Please advise. Here are some screenshots from the Admin Page and log out warning.
send email to a distribution list?
how do I setup a distribution list in zoho mail so I can send to multiple people at one time?
Add event to my iPhone calendar
Hi, We're receiving emails containing an .ics file with detail's event, I can see the event in the apps but nothing more. What I would like to to is being able to add it to the calendar of my iPhone. What am I missing ?
"Leads" or "Card Scanner" App?
Hi Guys, We're going to deploy a card scanning app to our business development force and would like clarification on WHICH of the two apps provided by Zoho would be best? They seem to do the same thing; except one is sold for "free" (the card scanning engine is a 4.99 add-on) whilst the other is 4.99 out of the box. Is there any difference between the two? Other than the badge scanning - we do not use that feature. Do they use the same version of the OCR engine? Are they equally actively developed?
Andoid app automatic call log fail
Hello, The problem is that when i call throw the app even when i call throw the 'deal'' call buton the system logs the call to the account. So i have to go to account and choose the ''related to'' option and change the call from an account call to a ''deal'' call. This is very bad because it is dificult to do it via the mobile so many phones contacted by the salesman for a deal are looged in the account and we can not track the eficciency. I think that is a bug and should be fixed. The call should
Zoho Mobile App log-out immediately after login-in and validation code successfully validated
Hi, I have a problem with my Zoho mobile App. When i log-in with my user and password in the Zoho mobile App, it requests automatically for a new security code, the system receive it in the mobile phone and validate automatically and then immediately log-out. So, I can not log-in to my Zoho account through the Zoho mobile App. Though my laptop web access there is not issue. Appreciate any help Regards Gabriel
Card Scaner Language
I have a problem, the card scanner does not read Greek, so i have to questions. Will you add Greek Language, I do not thing that is difficult there are many apps supporting it Why we can not just scan as pdf the card or as very light photo so we can upload it to crm with mobile data and also do not spend recources on your side. The photos are Heavy so i have to change my camera setting each time i take a photo as attachment in CRM
Zoho Desk iOS App | No push notification sent when a ticket is moved to another department
Hello folks, Our situation is this: 3 departments configured for our Zoho Desk instance. One department (Technical Support) is configured as the primary (is the only one available for Help Center ticket submissions). The other two departments ("Developers", and "<redacted> Account Creation") are set to private and can only receive tickets when the primary department manually moves the ticket to them. This is by design because we do not want regular users choosing which department to submit tickets
Zoho App not working
I can not access the Zoho desk app at all on multiple devices. Is the system down?
Analytics on CRM Mobile App not working
We need to visualize our sales metrics on the CRM mobile App (Both Android and iOS). According to this link (https://www.zoho.com/crm/mobile/sales-app.html?src=ft), in the dashboard >> favorites App menu, it's possible to visualize different types of reports (Created on the favoritve section in our CRM account), but we already tried on Android and iOS and it has not worked. Only the text lists show up, but none the graphic reports. How can we visualize this information/reports? Thanks
Connot Login in App ZOHO On iOS Device
Now I'm connot login to access email in app ZOHO Mail on iOS when click login application redirect to blank page
Push Notification Issues in iPhone 8 (Zoho CRM App)
Hello All, I am using an iPhone 8, software version 11.4.1, I have installed the application of Zoho CRM version 3.3.21, but the Push Notifications are not working, I don’t receive any display message when a task need attention (Call, etc). In the Configuration of the Zoho CRM App, in Privacy and Security the Notification Push have a message that say: “retry”. Could you let me know how I can fix this situation and receive the notifications?. Thank you very much. Best Regards.
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Global Calendar - Projects mobile app - iOS (v3.8)
Hello everyone! In the latest iOS version of the Zoho Projects mobile app, we have added support for a long-awaited feature - Global Calendar. This feature displays tasks, bugs, milestones, and events across all your projects, providing you with a comprehensive
Zoho Mail app update - Android
Hello Everyone! In the most recent Android version of the Zoho Mail mobile app(v2.6.6), we have included support for the below mentioned functionalities: 1. RTL functionality within the email compose screen. 2. An option to fetch search results from all
Users can now delete their Zoho Account from within the Zoho Mail iOS mobile app
Hello, In the latest version of the Zoho Mail iOS mobile app (v2.7.4), we have brought in the below enhancements. 1. Users can now delete their Zoho Account as per Apple's guidelines from within the mobile app. To close the account, please follow
Secondary contacts is now supported in Bigin Android mobile app.
Hello All, In Bigin Android mobile app (v1.4.1), we have brought in support for Secondary contacts. It is introduced in the Deals Module as a multi select lookup field. Secondary contact field in Deal Add form: Secondary contact page: Users can now
Send later option is now supported in the latest version of the Zoho Mail Android app
Hello, In the latest version of the Zoho Mail mobile app(v2.6), we have brought in support for an option to schedule emails from within the app. You can access the 'Send Later' option by clicking the three dots (ellipsis icon) at the top right corner

Most Discussed Topics
How to check task starting time in zoho mobile app?
I am using the Zoho mobile app on my iPhone, and I am not able to see the task's starting and finishing times. When opening the Task information / Details, I can only see the Task start date and due date, but not the time. Is there any way to check a