mails not received on mobile app version
Hi Guys, I have 3 mail accounts on zoho. 1 with @zoho.com and 2 with different domain endings. with one of them i dont receive the mails via zoho android app. on desktop I receive all the mails but not on my samsung mobile phone. what is wrong?
I can't disable Restrict Sign In on OneAuth App
I had downloaded the One Auth App and enable restrict sign in, but then I decided to delete it since I didn't find good use for it. However, any time I attempt to sign in to check my Zoho emails, an error tells me to go to the OneAuth app and disable restrict sign in. I then downloaded the OneAuth App again, but it doest let me sign in either, so I am stocked without been able to use my Zoho Mail. Any suggestions? Please help. Thank you!!!
Zoho not logging calls automatically
I just finished 3 calls with iphone 7, OS 12.2 Zoho is not popping up the `do you want to log this call` message anymore. Could you please help me resolve this issue? Thank you
Android Application doesn't match the linked fields on ticket layout
I've tried to process a ticket from the Android application today and found out that the linked fields aren't being listed as their browser counterpart. A linked subfield is being listed including all of its contents instead of being filtered out based on the field dependency.
Cant send email from zoho mail app (android)
from saturday i cant send email from my phone app and reply to not works i recieve emails and i can send emails from web browser, but from app not!
Card Scanner App isn't transferring all the data to the CRM
Hi Team, When we are scanning business cards I am finding that the data looks good in the app but when I hit upload there are a bunch of fields that aren't migrating across to the CRM. For example mobile phone number, Title, address. Is there an extra set up function that I have to complete? Cheers,
ZOHO CRM IOS @mentions push notificatons
I am trying to get push notifications sent to the ios app. The feature is listed here : https://www.zoho.com/crm/help/mobile/zohocrm-for-iphone.html I want to be able to add notes in a record and use the @mention feature then trigger a push notification to the IOS zoho app.
Zoho Calendar - Description not showing in Mobile app
Hi,, When I make an appointment and add attendees, I add a valuable information in the description that i want to be visible to all of them. When i create the appointment, the description shows in the invitation email. After attendees accept by pressing YES, its there in their calendar. Yet, the description its not shown anymore in the calendar of the app. I need these information to be appear in the app "calendar" not only in the email. HOW? it seems that there is no way to show, and if not i hope
Can login Site24x7 on android app
I am sure my username and password are correct as I can login on the site24x7 website. But on the android app. It keep prompting me to enter a valid email? huh? (of course my email address is valid). Test on another phone still no luck. Please help.
Desk Mobile application sometimes changes the last used view
I'm having this issue on the android application. The last used ticket view changes from time to time. It was behaving this way since we've started to use Desk back in July and I'm still having this problem.
Sign In Loop - Can not login
Android 8.0.0 Knox version 3.1 API levbel 25 Samsung Galaxy J5 Prime L.S. I am stuck in a continuous 'Sign In'-loop on my Android Phone for several mobile apps: Notes & Projects. This is how it goes: I fill in the login information, hit enter and it asks me to 'Choose an account', or 'Add an account'. I tried both options several times. However, whether I select the correct account, or I click 'add account' I am always being brought back to the same 'Sign In' page. So, I sign in again and the same
Helpdesk customer cannot login to the android app
Hi we have an end-user that can log in to the web interface via a browser to log and view her own tickets. however, on the android app it says "please enter a valid email address". Regards Esther
Email send via Iphone does does carry attachment
When I use my Iphone to send and email, composed using a template the attachments in the template are not transmitted to the recipient.
Zoho Card scanner App
1. I’ve created a campaign in Zoho (desktop version) named: Data Centre World Frankfurt 2018. 2. I’ve scanned my first business card in the app. 3. Saving the lead it, the app asks me where I want to save it. I chose Zoho CRM Lead (the app asks me to log in with my CRM account). 4. Once saved I go to edit and choose the campaign. I don’t create that in the app but I search the event from CRM Server. 5. The app starts loading for searching but it keeps loading with no results. I have to close
Zoho CRM App - Display layout order of standard vs customised fields in
When setting up Zoho, we created some extra custom fields for the contact mailing address: Mailing Street (standard) Mailing Street 2 (custom) Mailing Street 3 (custom) Mailing City (standard) Mailing Province (standard) Mailing Postcode (standard) I can layout as shown above in the Modules/Contacts section and it displays correctly on the desktop version, however, this does not replicate in the CRM App. It seems to put the standard fields first and then list custom fields as follows: Mailing Street
Not able to login to Iphone app
It says "invalid password" but the password is exactly same I changed the password and tried again, no luck.
Unable to log in to my phone app for Desk
Every time i click on my email ID to log in, it just keeps looking back to the same log in page. I am on android. I uninstalled and reinstalled the app but it is still happening.
Compose Zoho email opens when trying to view iPhone Files
This is probably due to some setting I have on, but I can't work out which... I use an iPhone and a Macbook Pro so I have the files app on my iPhone to enable me to view files which are on my laptop (i.e. excel spreadsheets) however, ever since installing the Zoho mail app, each time I click on one of these files to view, it take me straight to the Zoho mail app and begins composing a message (the file is not attached). I have deleted the Zoho mail app to see if this is the issue and the files opened
Events created in the mobile app disappear after sync
If I create an event in the mobile app on my android device it will disappear after the first sync.
Dashboard on iOS doesn’t work
I have dashboards set up that I created with components that I can see fine on desktop but when I try to look at that dashboard on my iPhone nothing shows up apart from a grey “no components” Icon and words (are photo). The standard ones come up fine . Can anyone help me please as it’s driving me mad ! Thanks in advance ps I did just update to iOS 12 BUT the issue was there with iOS 11 before the upgrade
Zoho Mail App (Android version on Blackberry Passport) not working
OKAY my native language is not english, I hope you get me right. THIS IS A BUG DESCRIPTION If you install Zoho Email on a Blackberry Passport running BB OS 10.3.x.xxxx, the actual version of the Blackberry Software, The App do not show the Emails. I installed the App from the Amazon Repository, as a Android App. BTW. starting with BB OS the phone is also able to run Android Apps also BTW the CRM app works without problems. Also The Email App shows the number of unread email correctly but it does
Calendar invites (.ics attachment) missing when viewing email on mobile site
When someone sends me a calendar invite as a .ics attachment, the attmnt isn't shown when I access the email on the mobile site. In a browser on a pc the attachment is there. This means that I can't see the details of the invite on my mobile device. My device is a Sony Experia Mini Pro running Android 2.3.4. Am I doing something wrong or is this a bug? (I have added same post to 'Calendar' forum)
"Related" tab in app
Dear community We are freshly using the Zoho CRM app, and are encountering an issue: In the app, several times over the last couple of days the "Related" tab in our Leads module comes up blank, showing no info nor having the possibility to add any events or tasks. The "Details" tab is showing all proper info however. The only solution so far was to reinstall the app all together. Is this a known bug? Are we doing something wrong? It happened on several devices, both on Android and iOS. Thank
Android app - reply to ticket not working
I am trying to reply to a ticket from within the android app. I can compose the reply, but when I try and send, I get the message "Some error occurred while processing. Please try again later"
All emails appearing in iOS Mail email thread
A weird thing started occurring with Zoho email in the iOS Mail app. When I'm looking at a thread of emails, after about 5 seconds the thread will expand to include all emails in my entire inbox. Has anyone else seen similar behavior or know how to fix it? It started occurring a few months ago. Everything was working well before that time.
Dashboard with line chart are not loaded
Hi Zoho Mobile Team, I have created several charts in the Dashboard on the desktop website. When I go to the Zoho CRM App to check these dashboards, they are not shown. I find that if the dashboard has a line chart, then the whole dashboard will not be loaded on the mobile app, meanwhile, the dashboard is loaded correctly on the desktop website. Can you please have your team to check?
Zoho CRM on Android App
Hey, I have an issue with data not synching between the Android app of Zoho CRM and Zoho CRM web-based on our pc. Help? Half of one of our agent's calls today were only logged on her phone and not synched. The other half synched successfully. There is an error message that "Something went wrong" in each contact with an unsynched call which we find in "Unsynced records list".
app language
Hi, I've been testing Zoho CRM app (android version) but I cannot change the user interface language. Unlike the Desktop version where I can change the language, I cannot do this on the app version.
Mobile App Won't Show Unread Emails
The Zoho Mail mobile app was working 100% fine until a few days ago. There was an app update, and after that some problems started. The app isn't syncing correctly and now I don't see there are unread emails. I cleared the cache and logged in again, but no luck.
Mobile CRM Syncing issues
Hello I created events and logged new customers on my mobile ZOHO CRM via iPad and they have not synced with the main web page. What am I missing to have these sync
ZOHO call logging on LG V30 phone
I have everything enabled and all app permissions enabled, however I am not getting a call log popup when I complete a call from my contacts list on my LG V30 Android phone. ZOHO support tells me it's a known issue. Has anybody else encountered this issue? Has anybody found a work around for it?
Folder missing in app
Yesterday, via the Web interface I created a new folder to put some of my email into and moved about 8 emails into it. When I open the Zoho Mail App on my iPhone 8 and look at the folder tree, the folder is not there. All my other folders are there but not that one. When I log into my email account on the Web, the folder is there. Any help?
Calendar event notification in android app
How do I enable calendar event notifications in the android Zoho Mail app?
CANNOT ADD ZOHO CONTACTS TO MOBILE ACCOUNT
GOOD EVENING , IN MY PHONE I CAN ADD MY GMAIL CONTACTS SIM CONTACTS PHONE CONTACTS ETC SO THAT I COULD SEE WHO IS USING SOCIAL MEDIAS SUCH AS WHATS APP, WE CHAT, IMO , ETC AND I COULD SEND MESSAGES TO THEM BUT I CANT ADD MY ZOHO CONTACTS TO MY MOBILE CONTACTS( THERE IS AN OPTION IN PHONE SETTINGS AS ADD ACCOUNTS AND I HAVE ADDED MY ZOHO MAIL TO MY PHONE CONTACT BUT I CANT SEE ANY CONTACTS IN PHONE
Enable Notifications Button Not Working
Hello, I noticed that I stopped receiving notifications from the Zoho app on my iPhone. I double checked that notifications were still turned on in my phone settings, and they were. I went into the Zoho Mail app settings, and the Enable Notifications button is now turned off. When I try to turn the button back on, it moves back to the off position and I get the message "Darn! Please try again later". I tried this on the Zoho Mail app on my iPad and had the same result. The Enable Notifications button
Multi pick list field is not showing pick-list values in ZOHO CRM mobile app
Hi Team, Hope you are doing well. We are using the ZOHO crm app to update the system. However, after we have installed the recent update for the ZOHO CRM Mobile app on our handsets, Multi pick list fields are not reflecting the pick list values. This is creating a big issue for us, since we cannot add or update a record in the zoho crm using mobile app. Could you please let me know, how can we resolve this issue. Thanks and regards, Ashwani Vatsa
App install error message "You do not have a Zoho account" when I know I do
I created an account years ago and I'm logged into it on my pc. But when I downloaded the app onto my Andoid phone (Samsung Galaxy Note 8) and try to login to my account after it installs, it gives me error message: "You do not have a Zoho account". What am I doing wrong?
IMAP npt working on iOS device
I'm trying to add my Zoho email account, which is under the free version, to my iPhone 8 as a new mail account, but I keep getting the error that it is unavailable. I've followed all the proper directions with the correct imap and smtp links, but I can't get it to work. Any advice?
Card Scanner App log in issue
I have used the Zoho Business Card Scanner app (syncing with Zoho CRM) on an iPhone for years. I recently switched to the Google Pixel XL phone and I am having problems using this app. I am able to open the app, scan a business card, but when I choose to connect to "Zoho CRM Contact" I am having trouble logging in using Google. I receive the error screen below as soon as I click the Google icon. Any idea of what can be done?
How can i open the links of new lead in the Zoho CRM app (iOS/Android)?
Hi, i configurate my Zoho CRM leads for receive in my Slack channel. I receive the lead with a link, but when i open the link in my iPhone, the app doesnt open, just the chrome, and ask me for user and password. I have the Zoho CRM app downloaded, i want to open the link in the app, not Chrome or other browsers, i cant find the configuration in the app, so how can i do that? Thanks.
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Global Calendar - Projects mobile app - iOS (v3.8)
Hello everyone! In the latest iOS version of the Zoho Projects mobile app, we have added support for a long-awaited feature - Global Calendar. This feature displays tasks, bugs, milestones, and events across all your projects, providing you with a comprehensive
Zoho Mail app update - Android
Hello Everyone! In the most recent Android version of the Zoho Mail mobile app(v2.6.6), we have included support for the below mentioned functionalities: 1. RTL functionality within the email compose screen. 2. An option to fetch search results from all
Users can now delete their Zoho Account from within the Zoho Mail iOS mobile app
Hello, In the latest version of the Zoho Mail iOS mobile app (v2.7.4), we have brought in the below enhancements. 1. Users can now delete their Zoho Account as per Apple's guidelines from within the mobile app. To close the account, please follow
Secondary contacts is now supported in Bigin Android mobile app.
Hello All, In Bigin Android mobile app (v1.4.1), we have brought in support for Secondary contacts. It is introduced in the Deals Module as a multi select lookup field. Secondary contact field in Deal Add form: Secondary contact page: Users can now
Send later option is now supported in the latest version of the Zoho Mail Android app
Hello, In the latest version of the Zoho Mail mobile app(v2.6), we have brought in support for an option to schedule emails from within the app. You can access the 'Send Later' option by clicking the three dots (ellipsis icon) at the top right corner

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