Does anyone else find the Zoom Phone (VOIP) integration entirely uselses?
We were told that Zoho CRM Plus had tight integration with Zoom Phone - the ability to route incoming calls from Zoom with SalesIQ to a member of either our sales or support team. We have the integration between Zoom Phone and Zoho SalesIQ working, but
Disabling automatic popup of zoho chat window
Is it possible to disable the automatic popup of Zoho chat window?
SalesIQ - how can I have Zobot jump in as soon as a chat is opened?
At the moment, we're forced to use a pre-chat form, but these feels a bit redundant now there is Zobot. There needs to be a toggle to turn this off (which there currently isn't) - to allow a bot to jump straight into a chat. Like every other live chat
Zobot Codeless Bot Builder - Basic Contact Info Collection
I have noticed a bug or issue in collecting contact information via the Zobot. When setting up the codeless bot builder app, after the initial welcome card, I prompt the user using the name card to enter their name. During the testing process within the
Chatbot
Can someone please guide me to create chatbot for zoho crm? Step by step
How to route trigger initiated chats to specific departments?
I am exploring the triggers option on my SalesIQ, however I dont see an option to direct the initiated chats to specific departments, I dont want the chats initiated by the trigger to be forwarded to all my operators, only to the ones belogning to an
SalesIQ and Zoho CRM Integration - Chat creates a Lead = Lead Source is UnAccounted
Hello, I set up a SalesIQ and Zoho CRM Integration so the website chat creates new Leads in the CRM. However, all Leads are created with the field Lead Source is UnAccounted instead of Chat website. How can I fix that? I think Zoho needs to create a document
ZOho desk article integration.
Hello, We added the chat bot fonction in zoho desk using Sales IQ. We enable the integration of the articles from Zoho desk. But we are having an issue. All our articles are in multiple languages but the synch only bring the english version. Any ideas
company name display
i want to display holidayys.com instead of Holidayys.Com and also want to add company logo instead of the bulding icon
How to change billing cycle
Hello, Can you please change the billing cycle from Monthly to Yearly for the below subscription? Subscription ID- RPCW2004213356704
Christmas Chat Widget Customisation
Hi, I have just noticed that in Pagesense click tracking, the chat widget seems to have a more seasonal theme! Seasonal chat widget Trouble is that I can't find where I would actually make that the live version on the side. I would presume that it's in
Is there a way not to ask whastapp users for email when they send a message?
Hello I have activated the name and email form for visitors on the chat , but i would like that clients that sends message from whatsapp do not get asked for the email when they send a first message, just visitors that start a chat via website should
Is there any way to fix a mispelled word on away/busy system message?
the first 3 messages, i worte them on zobot and are fine however the last one is an automatic system message and i couldn't find a way on the options to change it, the error is in the first word, it should be "No" instead of "Nos"
Sales IQ FAQ duplicating
Hey, We have multiple departments. How do I export all the FAQ questions or duplicate all the FAQ questions to associate with another department. We have 393 questions so I am trying to find the best way to take all these questions and associate them
Only 2 desk departments are showing up in Sales IQ
Hello, I am trying to connect SalesIQ Zobot to Zoho Desk but am I missing something? I can't find Desk Departments called Paybotic Financial. There are only 2 called Paybotic support and operation. Thank you!
Zoho Bookings input card displays timeslots in "Eastern European Summer Time (ART)" timezone
Hello, I am using the Zoho Bookings Zobot input card to have visitors book appointments with me. However, the timeslots are displayed in the "Eastern European Summer Time (ART) - GMT+3" timezone, while I'm based in France, where we have the "Central European
Sales IQ Tagged Links in Email Show Clicked but Dont show in SalesIQ CRM record or on salesiq live
When sending out templates or emails that have multiple links (with Sales IQ attached to each link) I will get notifications when they are opened or "clicked". However after immediately going to Live View on Sales IQ (and even days later) it does not
Edit color of offline response message box in Live Chats
I am wondering if it is possible to change the message box color in the "offline response" and other messages for Live Chats. The current grey box does not make it obvious that there is a message displayed and looks like a previous message (see attached)
Does Zoho Live Chat Support WordPress CMS?
Hey there, i have a website gatecord.com and i want to use zoho chat for my website. is it support for Wordpress CMS. Thanks.
Ability to identify anonymous visitors to your website.
Get anonymous visitors Organisation Name based on Reverse IP Lookup from ICANN / RIPE / ARIN's IP ownership database. Use case: You send a tracked link via email or in a newsletter, the Lead/Contact clicks on the link to visit your website and from there
SalesIQ weekly report always shows same top three pages
I get the same three pages on each weekly report. The code was installed on each page and I know for a fact that the Form337 is not the top page visited.
Please integrate with Google AdWords
Please integrate with Google AdWords. When the source of customer is "AdWords" and customer start the chat and fill the form (name, telephone, e-mail) of Zoho SalesIQ, SalesIQ automatically create a new "lead" in Zoho CRM, but don´t populate the information of Google ADWords (gclid). In my case ZOHO CRM is already integrated with Google ADWords. This is very useful because we capture a lot of leads with salesIQ and is very important to have the information of google ADWords.
Sales IQ - Display Brand Logo in Chat Widget (not Company Logo)
Is it possibe to display the Band Logo associated wth each Brand Website in the Sales IQ Chat Widget? This is not the Company Logo.
Zobot should answer queries with help of blogs published on the website
I am building a chatbot. We are using Zobot with answerbot to get queries not mentioned in the options. Currently we are trying to convert our blogs in articles and then uploading them here on resources, so that answerbot can use them. Maintaining both
Can't connect Messenger with SalesIQ
When I try to do an integration between SalesIQ and FB Messenger I have got a problem. I am loged-in in FB, Then on Second step, when I have to choose Company's FB Page there is the page name but with red Attention sign - see attached picture. I can't
Unable to find "Business Hours" for chat
Hi there, Not sure if I'm going crazy here but I don't seem to find the settings to set the Business Hours for the Zoho chat. I found a Zoho article here where it says "In Settings > Brands > Your brand name, Click on Business hours on the top right corner."
How to share Live View visitor tracking to other users?
Hello, I am the admin of my account so I can see my website visitors in real time, however any other user in my team sees an empty ring or list, how can I have them see the same live visitors view ? Also, if I create a custom view can I share it with
Agents Available But Chats Missed
We have missed chats set up to send to Desk and it all word fine until last week when suddenly we started getting missed chat notifications when agents are sat waiting. We also notice on these notifications it shows us which agents were engaged, not available
Make scheduling appointments seamless with Zoho SalesIQ and Zoho Bookings integration
You have streamlined your business’s engagement and customer communication by implementing versatile engagement software like Zoho SalesIQ. And now, you have your customer relationships, engagement, analytics, and more overseen from a single dashboard.
How Zoho Sales IQ is better than other chat bots available in the market
In today's digital age, businesses are turning to chatbots as a means of providing instant customer support and improving their overall sales. While there are various types of chatbots available, Sales IQ is one that stands out for its ability to boost
How can I assign missed chat leads to a specific seller?
Hello, Missed chat (from Sales IQ) leads are assigned automatically to a specific person right now, how do I change that to assign them to a different person automatically? I have tried to create an automation rule in CRM but that did not work because
e-mail sent troug Zoho SalesIQ to a lead is not shown in Lead history
I got a Lead from SalesIQ chat in my website. There was no operator online at the time and this visitor was automatically added as a Lead. I replied with an email directly from SalesIQ, but this email was not noted anywhere in Zoho, especially in the
Issue will call icon on online chat
When a customer presses the call button on the online chat the call does not come through to my number please can you tell me how I can fix this so it comes through to the correct number.
Numerous Contacts Show up as visitors that are actually internal users
When viewing Live View AND History - we have multiple Contacts that show up as the visitor that we know are from our own employees - I've been unable to find why/how they are linked, as the contacts aren't even currently used or active contacts. How do
Zoho SalesIQ in React
How to integrate Zoho SalesIQ live Chat in React Websites? I tried to follow the steps mentioned in https://help.zoho.com/portal/en/kb/salesiq-2-0/admin-guide/setup-brand/articles/gettingstarted#How_to_addSalesIQ_widget_codeasynchronously But it is not
Show instagram account names in Zoho Sales IQ
Right now, it appears as Visitor + number instead of displaying the users Instagram name. Can this issue be fixed?
Hide unwanted tabs
Is it possible to hide some unwanted tabs? We are not using right now in my company suchs as visitors, live visitors, calls... etc. It would be great if they could be hidden as they would represent a useless button where employees can click.
Sales IQ Reports & Campaigns: How do I stop internal email addresses from being tracked for Opens, Clicks, for reports?
It seems like my data is being skewed by our own internal email addresses. For example, when I'm writing a blog post, the Sales IQ daily reports show the as yet unpublished page as being one of our top 5 pages on our website, but I know that it's me,
Customizing ring view times
I'd like to change the times in the ring view, so that we have rings for 0 seconds, 1 minute, 3 minutes, and 5 minutes. I can't find a setting for this - is it possible?
Desk and CRM section on chat disappeared
Hello, We are setting up SalesIQ for our departments and it is integrated with Desk and CRM but we can not see the section that shows these integrations while agent is in a chat. How can we put that section back? It was showing on the chat window, right
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Make scheduling appointments seamless with Zoho SalesIQ and Zoho Bookings integration
You have streamlined your business’s engagement and customer communication by implementing versatile engagement software like Zoho SalesIQ. And now, you have your customer relationships, engagement, analytics, and more overseen from a single dashboard.
Register for our webinar on Intelligent Triggers and learn the subtle art of nudging customers!
Greetings! We hope you're in the pink of health! Every business has a customer base and every business owner is anxious about keeping this customer base engaged. If you're looking for a simple customer engagement plan to communicate with your customers and prospects, then this webinar on Intelligent Triggers is for you! Intelligent Triggers in SalesIQ are used to trigger actions to your website visitors at different instances and grab their attention. With triggers, you can perform predefined actions
Gear up for a series of webinars that will teach you how to build a Zobot from scratch!
Greetings! We hope you are all doing great. Chatbots have revolutionized the way humans interact with computers to get things done. The advances in conversational chatbot technology continue to accelerate, so staying ahead of the curve is crucial! Zoho SalesIQ has developed the highly customizable, integrable, and versatile Zobot that has been designed to meet the diverse needs of different businesses. These bots are receiving lots of positive attention and show great potential for development.