What is the limitation for "Embed on 1 website"
Hi, I am confused about the features listed in SalesIQ, on the free version (which depending on this feature, is all I need right now) it says I can 'Embedded on 1 website' Does this mean I am limited to 1 literal page (ie: www.mysite.com/about.html) or am I able to put it on all pages on a domain. (ie: mysite.com/index.html & mysite.com/services.html & mysite.com/about.html & mysite.com/contact.html) Thank you, -AddisonSalesIQ Introduces Dynamic Routing Rules
An exciting new addition in SalesIQ->Visitor Routing, to route your visitors to the right Users. The CRM Lead/Contact Owner and Last Chat Attender options are now available in Automation -> Visitor Routing -> Route to Selected Users. You can route the website visitors to: The User who is the assigned owner in CRM (if the visitor is available in your CRM as Lead or Contact) The User who assists the visitor in the previous chat Let me explain with the examples how this would help you to route yourZoho chat
Zoho chat which i have integrated is not showing up, I also tried adding embeded chat code but didn't worked.. Facing this problem from last few hours, before it was all working perfect..Dynamic Text - Add a Personal Touch to Your Automated Messages
The text that can customize or change is termed as "Dynamic Text" in SalesIQ. As the word implies this text will be dynamic from one visitor to the other, when we store the canned message/welcome message/embed automated message/send automated chat invite wouldn’t it be great if we can display the same automated message but give a personalized experience to each visitor. Yes, today we are going to see about the use of Dynamic Text in SalesIQ automated messages. Click to view the List of Dynamic TextChat not connecting
We have recently started using Sales IQ and found that if a visitor initiates a chat the chat function works flawlessly, however, if we try to initiate a chat with a visitor the chat box in the visitors browser just says 'connecting....' and never connects. how do i fix this?Only on Chrome, the site is reporting a message URL not configured
When loading the chat of the SalesIQ only on Chrome appears the message "URL not configured" instead of the buttom. The Iframe with the widget address is present, but a short table marckup with the message is rendered instead of the actual widget.Changing the language of chrom
All the good time. I use the Russian for a chat in Firefox everything is OK , but if you open the site in chrome chat shows English translations. How can I improve ? Ps. I tested on different desktop .No longer displaying any visitor names at all
When I first installed SalesIQ, I used to see some names among the numbers. That stopped happening many months back - I no longer see any names on the radar, even when I visit my site. What am I doing wrong?Chat window colour scheme
Hi, is it possible to change the colour scheme of the chat window?Frequent Disconnections
We are facing frequent disconnections in Sales IQ. We have ran several tests on our end and we have concluded that its not our internet connection. Let us know on what to doVisitor History – SalesIQ now gets Visitor Insights
Hello all, We are happy to announce that we have come up with a new module “Visitor History.” The Visitor History helps you to know more about the visitor’s activity on your website. You can also assign a score to your website visitors based on their activity. The visitors visiting your website will be listed in the Visitor History section. The Name, Email, Time Spent, Last Visit and the Source can be viewed on the list. A click on the visitor name in the list will open the Visitor's Informationchat unable to connect
I've installed the float window snippet in the site autohome.mx and it worked fine for some time but now, every time someone send a message, I receive the notification and reply, but the chat window in the customer side keeps showing the message "Connecting..." and they never see my replies. I'm using the wordpress plugin to insert the code by copying and pasting from the configuration page of salesiq.zoho.com. EDIT: Ok, problem seems to be only when trying to use the chat on private browsing/incognitoInaccurate visitor tracking with ajax loaded content
Hi, I'm working on implementing SalesIQ into our website, but I noticed that the tracking is not always detecting when a visitor changes page. Sometimes it completely misses a page change, other times it will notice that the page has changed but does not update the title of the page - although it does at least notice the URL change. I thought that the problem could be that the website loads pages via ajax after the initial load and uses history.pushState() to update the address bar, but I foundEmbed Chat button
I am trying to copy the Button snippet code for live chat into my website. Nothing appears after I paste in the code. The floating snippet code works fine for putting a link at the bottom of the website, but the Button Snippet Code is not working? What am I doing wrong? My website it hensont.com.Hi, My Zoho Sales IQ Keyboard shortcuts are not working. Please revert with the possible causes?
Hi, My Zoho Sales IQ Keyboard shortcuts are not working. Please revert with the possible causes?Integrating ZOHO Campaigns & SalesIQ to assign one number per visitor
Hello! We have successfully integrated SalesIQ and campaigns together, so that when someone clicks on the link in campaigns, they track in our SalesIQ with their first and last name. However, when that visitor goes to a different webpage, they are assigned a new number. Is there a way to keep their name associated with their visit when going to a different page from campaigns? Thanks!Transferred to Another Agent Message Displayed to Chatter (Customer)
Hi Sales IQ Support, There should be a message to the buyer or customer when you are chatting with them that when you transfer their chat to another agent, there should be a message stating that their chat is being transferred and the chat box should be disabled for further messages until chat is accepted by other agent. This is able to be used in Zopim. Consider it in Sales IQ Kind Regards, Kim Dir. of Communications/Office&Product Manager/Customer Account Manager @Jacob's Sales & Tech StoreMultiple criteria for a priority circle
Can I have multiple criteria for each of the 4 priority circles....for example, circle 1 would show only visitors from the United States who have viewed 2 pages, circle 2 only United States and 5 pages, etc. If yes, how do I do this? Thanks.Problem with wordpress embeded
Hi all, I've installed SalesIQ to my website at lactien.com by using salesit plug-in on wordpress. Maybe it does not appear correctly when it display full width site. How can I modify this problem? Thanks in advance. LamStart conversation with visitor before they start with Agent
I was wondering how do i start a chat as an Agent with a visitor. I can see the visitor come to the site and i can type a message from the portal but nothing happens to the chat client.Visitor engagement - now SalesIQ gives you more control!
Do you think that all your prospects are greeted in the same way through chat triggers irrespective of their purpose of visit ? Do you think that your potential / privileged customers are getting the same treatment as any of your random visitor of your website? Now we bring you some nicer way to have more control over your visitor engagement. Segregation of controls Separate rules can now be configured for sending the chat invites and assigning the visitors . Tracking Rules -> IntelligentHow to track visitors not opening a chat & not using a Zoho webform
Hi there, I would like to populate the visits data in zoho CRM to all leads, not only the ones initiating a chat. In addition I can't use the Zoho CRM webform, as our registration form asks the lead to choose a password. I would like a code snippet to add to our own form which will populate the visit fields in Zoho once they fill the registration form. thanks.If I track link, button clicks on my site, how can I associate those tracked information with the right record in my CRM ?
Hello Team I am not IT person, I just wnat to know whether the following is possible or not, if possible, want to know general picture of how it can be implemented. Besides standart fields of SalesIQ, if I want to track other parameters like rating, feedback, button and link clicks, can I use Salesiq's javascript/cookies? Or do I need to have my own cookies to track above metrics? If the last is the only option, do I have chance to associate these parameters/metrics that are tracked by SalesIq andMobile Application
I was on a call last week and I took away that I could have live chats from the web page sent to my phone. Is there an App for this, and how do I go about setting this up?Chat on website
Hi Guys, Can I use zoho on my website. I want to embed zoho on my website. I am using live chat program right now. Can I replace live chat with zoho? Any answers will be highly appreciated. Stephen Wardmake it easier for customers to close the chat window (and leave feedback)
Right now, when the customer wants to leave the Chat, they probably just close the window using the browser's close command, i.e. hitting the X at the top-right, or hitting Ctrl-F4, Ctrl-W, or Alt-F4. This makes it very unlikely that the customer will leave feedback (ratings). The way Zoho SalesIQ provides for closing the chat is to hit the little + button, then hit the On/Off button. Only then will they get to the feedback/ratings screen. I find it unlikely that customers will do that. My suggestionfeedback in Happiness Ratings instead of star-ratings
We have a customer who is using both Zoho Support and Zoho SalesIQ to support their customers. They are asking if you can please add the same Happiness Ratings from Zoho Support into Zoho SalesIQ? They don't like the star-ratings either, and they prefer to use the Happiness Ratings in both support channels. best regards,Reports > Visitor Regions should have better granularity
In the Reports screen, a useful report to us is the map which shows where the users are coming from. However, as a national government service agency, all of our users come from the same country. Therefore, the report showing the world divided into countries is not useful. What would be very extremely useful to us is to see which cities/regions are users come from. Can you provide the ability to double-click into a country? Thank you.Live Chat plugin for your Prestashop website to convert visitor into actual buyers.
Know, track, and engage your website visitors at a very collaborative and personalized level. Increase your business through automated chat invitation. Integrate with ZCRM and ensure customer satisfaction. Group your visitors into the revolutionary Zoho SalesIQ rings based on ZCRM fields available in the lead, contact and potential sections. Zoho SalesIQ is a sales enhancer for your eStore. Installing Prestashop live chat module Log into your Prestashop with your admin account. Click on the "Modules"Ability to Domain Map to customers Domain
Hi, I noticed that other zoho services can be domain mapped to a clients URL. I have had numerous requests from clients to have a live chat application domain mapped to their domain - in effect white labeling the operators online portal. Can this be done? Is it in the pipeline? I would love to find out! Thank you.Problem with vistor time on site.
Hi there, could you explain why the time spent by visitor on site is calculated even if the visitor left the website? We performed 2 tests: a) Incognito session b) Proxy session In both cases, the visitor after leaving the page, closing Google Chrome, was still on the "radar" and the time was calucalted. Avarage time spent on site with comparision to the Google Analytics is dramatically different. Looking for your reply. JD.Sales IQ Screenshots please
Can anyone here offer any screen-shots of what this looks like on the website. ThanksLive chat plugin for your Magento store to save a sale.
We are happy to announce the release of our live chat plugin for your Magento store. Know, track and engage your website visitors in real-time through the revolutionary Zoho SalesIQ rings. Zoho SalesIQ connects you with your visitors via chat and keeps them browsing your Magento shop . A software that has a facility to automate strategic chat initiation to close deals faster. Allow your reps to chat with your website visitors. Access complete information about your website visitors stored in ZCRM.Tracking a website visitor
Everytime someone comes back I can see the history of where they have gone. The pages and for how long. To make Sales IQ useful for our company that is something we would need to be able to track. I also just noticed as people come up for the first time it tells you if they came from bing, google etc. That would also help.Auto-start the chat
I have looked at your API, but haven't found how to do it. i wish to have the chat embed windows auto-start. So the user wouldn't have to click start, it would start ringing the agent automatically. Would be great if you can guide me. Many thanks.Inaccurate SalesIQ Visitor Tracking?
Just got an email; Alert! Zoho SalesIQ Visitor Tracking Limit Exceeded. Believe me, I would love to have over 100k visitors, but it simply isn't correct. I have google analytics installed on the web property and it reads 33,000 visitors for the same month. With Google Analytics as an industry standard and independent 3rd party, I am inclined to believe it is more accurate. To add injury to insult, SalesIQ no longer supports visitor tracking for the rest of the month... Has anyone else seen inaccuracyBug on internet explorer
Hello, I have started the integration of zoho SalesIQ on Monday but it looks we are experiencing some troubles. A part of our javascript scripts seems to crash. After a little research. We are having problems on all versions off internet explorer from at least v6 to 9. Internet explorer 11 seems to work fine, firefox and chrome are, as expected, imperturbable. See attachment for details. What can I do ? At this moment, I had no choice but to delete zoho salesIQ from my website.WordPress bug
I installed IQ plugin for WordPress and followed instructions but it broke my homepage slider (removed it completely) ....Was too afraid it might break something else on the site so I deactivated it. Upon installation it also said there was 6 lines of unexpected code with the new installed app and if it broke anything to deactivate the plugin.Integrating LiveDesk and Bug Tracker?
Hello, Is there a way to integrate LiveDesk with Bug Tracker where you can fill out a form on LiveDesk that gets pushed to Bug Tracker? Or can this only be done manually? Thanks.Chat window re-opens on new pageload with agent initiated chats
When an agent initiates a chat with a web visitor and the visitor closes the chat window, I'd expect the window to stay closed and respect the visitor's preference not to chat. However, on each subsequent page load the chat window re-opens for the web visitor. Is this the expected behavior? I am using the float not the embed chat. Here is the code we implemented on our website.: var $zoho= $zoho || {livedesk:{values:{},ready:function(){}}};var d=document;s=d.createElement("script");s.type="text/javascript";s.defer=true;s.src="https://livedesk.zoho.com/apliiq/float.ls?embedname=apliiq";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);Next Page
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Plug Samples #2 : Prevent junk information by verifying the customer contact details with OTP
The chatbot is an excellent way to up stock your business needs. They shine in all the areas you apply them, like conversing with visitors, engaging them on-site, collecting their contact information, etc. Activating your Zobot with a codeless bot platformExciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underCould someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I stillHow can I make the chat widget looks like this?
can't seem to find the option. mine just show a huge blue blank space.Is something wrong with the visitor tracking dashboard?
There is a visitor that has my own IP that it's been online for 7 + hours and do not dissapears from the dashboard. I had set my ip to do not track. how can I clear that visitor? also I do not get any new visitors to show on the dashboard unless I reload
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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