Zoho Community Digest - July 2026 | Part 3

Zoho Community Digest - July 2026 | Part 3



Hi everyone, and welcome back!


Week three of July leans mobile and AI: smarter Zoho Mail on Android and iOS, a redesigned Backstage attendee app, and a run of Q2 roundups from People, Projects, and Sprints. Here's everything new from July 16–24, 2026.

Community Spotlight

Noteworthy contributions from the community this week.
Sakis Oikonomou
Zoho CRM Community
Learn how to build a reusable Deluge function that finds records with COQL and bulk-deletes them in batches of 100 through the CRM API. Perfect for post-import cleanup or clearing out test data at scale.
Paul Pring
Zoho Desk Community
Find out how to automatically associate every support ticket to the right CRM Account without relying on primary or secondary email addresses. Full scripts, workflows, and argument mapping included.

At a glance

Sales & Marketing

Zoho CRM: Mobile app updates | Advanced Analytics for team modules | Kiosk Studio loops | Scanned tables into subforms
Zoho Bigin: Manage booking pages on Android
Zoho Backstage: Redesigned attendee app | Over-the-air app updates

Email, Storage, and Collaboration

Zoho Mail: iOS spam controls and sender verification | Android email translation | Generate and summarize content using AI

Legal

Zoho Sign: DocuSign template migration

HR

Zoho People: Q2 2026 updates (Zia HR assistant, OKRs, offer letter management)

Service

Zoho Desk: Custom module support on Android
Zoho Bookings: Routing forms for appointment scheduling
Zoho Assist: Admin Mode on iOS, Device Overview, Linux session tools

Project Management

Zoho Projects: Q2 2026 updates | Chrome extension
Zoho Sprints: Q2 2026 updates | Public forms for external feedback

Developer Platform

Zoho Apptics: Reply templates and review automation

Sales & Marketing

Zoho CRM

The mobile app gets smarter on iOS and Android
Several updates landed across iOS and Android this month. Reports are now on iOS with export support, dynamic formula fields on Android always show current values, and multi-select lookup fields now work during Blueprint transitions on both platforms. Check the announcement for the full rundown.
Advanced Analytics now covers your team modules too
Zoho CRM's Advanced Analytics now supports team modules, so you can pull team data, notes, and fields directly into your reports and dashboards. Track team productivity, workload distribution, deals closed by team, and customer journeys across the full lifecycle without manual exports or workarounds.
Kiosk Studio now supports loops
Kiosk actions used to run one record at a time. Now a loop lets you configure the logic once and run it across multiple records automatically, and you decide when it stops.
Turn scanned tables into subform entries
Zia Vision's ICR (Intelligent Character Recognition) can now recognize and extract tabulated data from scanned documents and store it directly in your CRM subforms. Think prescription tables, insurance forms, or university applications, anything with rows of data that used to need manual entry.

Zoho Bigin

Manage your booking pages from Android
You can now create and manage booking pages directly from the Bigin Android app. Set your availability, share the page with customers, and let them book appointments, calls, or meetings on their own time.

Zoho Backstage

The attendee app is completely redesigned
The attendee app has had a top-to-bottom redesign, with a stack of new capabilities. The headliners: a persistent bottom nav with Quick Actions to key sections, a new Briefcase that gathers saved sessions, notes, files, and contacts in one place, and instant contact sharing via badge QR scanning. Available on the Ultimate plan. Check the announcement for the full rundown.
Push instant attendee app updates over the air
Keeping attendees on the latest app version no longer waits on App Store or Play Store reviews. OTA updates for the V3 attendee app push the newest fixes through a simple in-app prompt. Tip: finish planned updates a couple of days before the event and reserve OTA for critical fixes during it.

Email, Storage, and Collaboration

Zoho Mail

Smarter spam controls on iOS
The Zoho Mail iOS app now flags potentially harmful emails with warning alerts right in the mail preview. You can block senders on the spot, get alerted when emails contain hidden tracking pixels, unsubscribe from newsletters directly from the mail screen, and tell trusted from unverified senders through color-coded verification icons.
Translate emails on the go on Android
The Zoho Mail Android app now translates email content into your preferred language without leaving the app. The email's language is detected automatically, and you can switch the translation language anytime. A banner lets you revert to the original or pick a different language after translating.
Generate and summarize emails with AI on Android
Zoho Mail's Android app now lets you generate email content, summarize emails, adjust tone and length, and switch AI vendors, all with bring-your-own-key (BYOK) support. Everything you could do on the web, now on mobile.

Legal

Zoho Sign

Move your DocuSign templates over in minutes
Switching e-signature tools usually means rebuilding every template from scratch. Zoho Sign now imports your DocuSign templates directly, preserving document structure, recipient roles, and field placements. Export your templates as a ZIP, import into Zoho Sign, and they convert in one background job, with a status report flagging anything that needs a manual tweak.

HR

Zoho People

Q2 brings a Zia HR assistant, built-in OKRs, digital offer letters, and more
Zia is now an AI HR assistant in Zoho People, answering queries, pulling workforce insights, and handling routine actions like approvals and reminders in plain language. Built-in OKRs (Objectives and Key Results) let teams define, align, and track goals across the organization. Offer and appointment letter management is now fully digital, from template creation to e-signing and status tracking. The quarter also brought LMS, payroll, and attendance enhancements. Check the announcement for everything new.

Service

Zoho Desk

The Android app gets custom module support
You can now add, edit, and delete custom module records directly from the Zoho Desk Android app. The ticket details screen also shows record counts for sub-modules like Time Entry, Attachments, and Activities up front.

Zoho Bookings

Guide customers to the right booking page automatically
When you offer multiple services, locations, or specialists, customers often land on the wrong booking page. Routing Forms fix that: collect a few details upfront, then use If/AND/OR rules to send each customer to the right booking page, an external URL, or a custom message. Available on the Premium plan.

Zoho Assist

Admin Mode mid-session, a device overview dashboard, Linux tools, and custom cursor
Technicians can now elevate to Admin Mode mid-session directly from the iOS app without switching devices. A new Device Overview dashboard shows the full hardware and OS profile the moment you connect. Linux diagnostic tools are now accessible directly from the session, just like Mac and Windows. And custom cursor support syncs the remote cursor's appearance with the viewer for a more natural experience.

Project Management

Zoho Projects

Q2 brings a Summary field, WhatsApp alerts, Zia-built modules, and more
Q2 brought several updates focused on flexibility and collaboration. A new Summary field aggregates data from child records for quick high-level metrics without manual tracking. WhatsApp integration sends real-time project notifications to stakeholders using customizable templates. Custom modules can now be built with Zia and accessed on iOS and Android, and a redesigned Users module adds a Customers category and separate portal/client layouts for cleaner user governance. Check the announcement for the full list.
The Chrome extension gets a revamp
The revamped Chrome extension brings your projects into the browser without taking up a full tab. Create tasks and issues, log time with a built-in timer, capture screenshots and attach them directly to tasks, switch between portals, and stay on top of notifications, all from a side panel, popup, or floating window without leaving your current page.

Zoho Sprints

Q2 brings capacity planning, a global calendar, Zia Search, and more
Sprint Capacity Planning lets managers assign work based on actual team availability so no one gets overloaded, and you can now export test case and execution data in XLS or CSV for offline or external use. A new calendar in Global View shows all workspace entities on a weekly or monthly timeline, and Zia Search now works across Zoho Sprints, so you can find any work item without digging through individual projects. The update also brings layout rules for releases, custom nested picklists, comment controls, and more. Check the announcement for the full list.
Collect feedback from anyone with public forms
External stakeholders can now submit feature requests, bug reports, or feedback directly into your Zoho Sprints workspace without needing access to it. Create a public form, embed it on your website or share the link, and every submission lands as a work item in the right project automatically.


Developer Platform

Zoho Apptics

Automate your app store review responses
Manually responding to app reviews doesn't scale. Zoho Apptics now has Reply Templates, a central library of reusable responses, and Review Automation to trigger replies automatically based on rules you define, like rating, platform, or app. Automated replies can be rephrased dynamically so responses never feel robotic, and multi-language support means you can reply in the reviewer's language automatically.

That's your Part 3 wrap-up. Plenty to explore this week. Drop a comment on what caught your eye, and we'll see you next week for the final edition of July!
New here or missed one? Catch up on Part 1 (July 1–7) and Part 2 (July 8–14).

    • Sticky Posts

    • Zoho Community Digest - September 2026 | Part 2

      Hi everyone, and welcome back! This week brings a mix of new capabilities and a few important notices. Zoho Expense lands a major release with integrated travel booking and AI features, Zoho Forms introduces Smart Fields for instant calculations, and
    • Zoho Community Digest - July 2026 | Part 1

      Hello everyone! Keeping up with everything across the Zoho ecosystem is a lot, so we're bringing back the Zoho Community Digest, now weekly. Each week we round up the need-to-know announcements from the Zoho Community Forums, four editions a month, so
    • Zoho Community Digest : Jan 2026 | Part 1

      Hello Everyone! Staying in the loop with Zoho's latest product updates and features across the vast Zoho Community Forums can be a real challenge. We get it. With over 50+ applications, each with its dedicated forum, it's easy to miss out on important
    • Thanksgiving 2022 - Celebrating Zoho Community SuperBuds

      One of the things we love most about our Zoho User Community is how readily our users help each other out, and share their Zoho and business knowledge. Be it the community forums, the virtual and in-person meetups, or Zoholics, it's been heart-warming
    • ZOHO-20 to fight COVID-19

      While the world economy is taking a hit, we, at Zoho, are doing our bit to help small businesses come out of this crisis. Here are all the programs and packages offered by Zoho to fight Covid-19. 1. ESAP: The Small Business Emergency Subscription Assistance Program (ESAP) gives our severely impacted small business customers access to Zoho software they currently use, free for three months. All Zoho customers with 25 employees or fewer who have been severely impacted by the coronavirus-related downturn

    Nederlandse Hulpbronnen


      • Recent Topics

      • API - Bank Accounts | Reconciliation Discrepancy

        Unless I'm reading it wrong, the documentation for the Bank Reconciliations API is inconsistent with itself. https://www.zoho.com/books/api/v3/bank-accounts/#create-a-bank-reconciliation The text definition says that the transaction_id should be a string,
      • Customer Statement Showing Incorrect Negative Balance Due to Unused Advance

        Dear Zoho Support Team, We are facing an issue with the Customer Statement in Zoho Invoice related to customer advances/mobilization advances. The issue is that when a customer has made an advance payment that has not yet been fully utilized against invoices,
      • Employment Contract / HRMS Documents - Zoho People

        How do I create customized HR documents for disbursal from Zoho People ? Example, say offer letters ? appointment letters ? Memos ? We want to be able to preset these in one or ther other form and issue them to employees who are in Zoho People.
      • Mobile authentication for Zoho Creator portals

        Note: This feature was previously available in beta for IN data center users on request. It is now generally available for all users in the IN and US data centers on paid plans of Zoho Creator. Currently, it will be available only for Indian (+91) mobile
      • HOw to disable or block OTP login on browser.

        Hi Support, One of my employee tried & successfully logged in via OTP login mode on his mobile device even though user does'nt have login password . As per our company policy we don't allow user to login on any other device. This feature is available
      • Change email address

        I would like to change the email address to info@gogetherenterprises.com
      • Free Methods to Convert PST to MBOX on Mac & Windows

        Converting PST files to MBOX is often needed when moving Outlook mailbox data to email clients such as Thunderbird, Apple Mail, or other MBOX-supported applications. The process can be different on Windows and macOS, and free methods may involve several
      • Enhanced audit trail in Zoho Creator

        Hello everyone, We're pleased to announce that the Audit Trail feature has been significantly enhanced by expanding its scope to give you a more complete picture of activity across your applications. What was once a simple record-and-report log is now
      • Allocating inventory to specific SO's

        Is there a way that allocate inventory to a specific sales order? For example, let's say we have 90 items in stock. Customer 1 orders 100 items. This allocates all 90 items to their order, and they have a back order for the remaining 10 items which could
      • Zoho Sheet as KB Document

        It would be nice if Zia Agents could take Zoho Sheets as part of the knowledge base. The use case here is that it's infinitely easier for humans to maintain a spreadsheet table than any .md / TAML / JSON document. For situations where humans are responsible
      • Introducing native agents: Configure your CRM with natural language

        Hello all, Configuring your CRM just got a lot faster. We're introducing native agents into Zoho CRM that configure your settings using natural language. Instead of navigating multiple screens, describe what you need and the agent builds it for you. What's
      • Transferring CRM Templates

        I have two different scenarios for transferring the CRM template and would like to know if it is possible to do for either.   1.  When designing my CRM template, I created all the fields in the Leads module.  I have not duplicated all of the fields (or their positions on the page) in other modules like the Contacts, Potentials, Accounts, etc.  Once I get my Leads template designed the way I want, I would like to copy the fields and their page positions to the other modules.  Is it possible to do
      • Is it possible to clone my Lead module layout to Customer and Potential layouts?

        I've customized all fields and their order for Leads module and I would like to know if I'm able to clone those fields into another modules, only to avoid repeated work. Awaiting.
      • URGENT: Stalled DC Migration >72 Hours - Records Locked [Ticket #: 167813877

        The DC migration was started on 1st October at 6 pm and we were informed migration period as 48 hours but even after more than 72 hours, the migration seems still in progress. We sent two emails to check the status but no responses. We need the migration
      • Error AS101 when adding new email alias

        Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.
      • Account not Active For any support or queries, kindly contact support@zohomail.com

        HI! I am trying to sign up to Zoho Mail which is not working. All I can see is the following error message, " Please help me. Account not Active For any support or queries, kindly contact support@zohomail.com"
      • How can I add a Custom Field (or Customer_name) to a picklist?

        Our workflow is Shopify-->SO -->Picklist-->Package-->Shipment. We would like to have the Picklist template to include a custom field "Customer_Notes" (we have created this field already). This way we get alerted when a customer has notes on their account.
      • Introducing Zoho Commerce 2.0 — It's more than just selling!

        Hello! We are proud to launch Zoho Commerce 2.0, a reimagination of how online businesses look, feel, and function. This launch is both timely and symbolic, as we reaffirm our commitment to empowering small and medium enterprises with powerful, yet simple-to-use
      • Zoho Thrive connection to off-line purchases

        Is it possible for Zoho thrive to connect to subscriptions or Books and pull purchase data from clients who purchase off-line or maybe through a different sales department where items are not listed on a website for sale? Say I have a customer that signed
      • Payroll Options

        Would like to see a payroll service implemented; Maybe not a true payroll but at least the ability of tracking payments to employees without making them a vendor. please help. Thanks. I didn't find the right solution from the internet. References: https://zohofinance.uservoice.com/forums/283818-zoho-books
      • Esta dirección de correo electrónico ya se encuentra en uso en otra organización... agregar usuarios

        Buenos dias , tengo este problema a la hora de agregar usuarios mi dominio es implementos.com.pe
      • How to setup noreply@ example.com

        How do I setup noreply@example.com so the mail never gets delivered. I currently have a catchall setup aswell.
      • How do you associate multiple contacts to a deal in the mobile app?

        When opening a deal in the mobile app, only one customer shows as the contact. How can we add multiple contacts on our mobile device?
      • Zoho Books Support

        Dear Team, Zoho Books offers a demo before you purchase zoho books. But after that when he actually purchases the product he has to rely on toll free number or help documents. But this might get frustrated in the initial period. Specially in initial period.
      • Linking Multi-UOM Barcodes to Products in Zoho Books

        Greetings, I'm using Zoho Books for retail shop and I'm running into a bit of a challenge with products that have multiple Units of Measurement (UOMs) and corresponding barcodes. For example, I sell cigarettes both as individual packets and in cartons
      • Best practices for importing phone numbers

        I've recently found a problem with my phone provider, integrated with Zoho CRM, where a phone number that starts with 00 instead of + won't work. The problem has no solution: they tell me to replace all 00 with + I've always preferred using 00 instead
      • Has anybody managed to do ANYTHING with Zoho CRM Zia Agents?

        I have 'hired' a few agents from the 'store', and also built the super simplest Agent I could think of (retrieve the email address for a given Contact), and none of them work. I get errors like "LLM Inference failed" even from the store Agents (e.g. "Search
      • custom function

        I want to send a request following the webhook pattern with Endpoint Type Intranet, I received a Zoho access response from Daniel. Please advise on how to implement invokeUrl with Endpoint Type Intranet and a probe
      • ERROR CODE :554 - Your access to this mail system has been rejected due to poor reputation of a domain used in message transfer

        This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. *****, ERROR CODE :554 - Your access to this mail system has been rejected due
      • Announcing the new SKILL.md for Zoho CRM and the updated OAS repository!

        We are introducing a new zoho-crm skill to make working with Zoho CRM Developer tools (like APIs, functions, widgets, client scripts, queries etc) easier and faster, with the help of AI in your preferred AI harness like Claude Code, Codex, Cursor, VSCode
      • Function #46: Auto generate list of lapsed customers using Custom Button

        Hello everyone, and welcome back to our series! Customer retention is one of the key factors that impact the long-term success and sustainability of a business. High customer retention rates indicate satisfied customers, quality products or services,
      • Lookups and Custom Modules

        I created a Custom Module that I'm calling "Item Purchasing Group". This module will store information for groups of Items that must be purchased together (including minimum overall quantities and/or values, etc.). This will have a one-to-many relationship
      • Zoho Writer for Android - Headings

        Hello Zoho team, I have created structured doc with headings in writer web version on pc. Then I have opened it in my phone. Write is crashing while used function: menu "three dots", Document Navigation, Headings. Zoho Writer for Android 6.1.4 Samsung
      • Can't connect to POP and SMTP over VPN

        I use Thunderbird to access Zoho Mail via POP and SMTP. I have configured an app-specific password for Thunderbird to use. Everything is properly configured and works correctly — until I enable my VPN. I'm using a paid commercial VPN service (Mullvad).
      • Ask the Experts: Five-hour live Q&A session with Zoho WorkDrive product experts

        Have questions about WorkDrive 5.0? Let’s talk! We recently launched Zoho WorkDrive 5.0, packed with powerful updates to help your team work smarter, stay secure, and get more value from your business content. From content-centric workflows and AI-powered
      • Possible to reorder Pipelines position?

        I have multiple Pipelines and want to reorder their positions, so that in the Deals module record for the Pipeline field, I have them ordered in a certain way. Is there a way to reorder the position of the Pipelines without deleting existing Pipelines
      • Pleas unblock E-Mail-Adress service@montana-energie.de / kontakt@montana-energie.de

        Dear Zoho Support, Could you please unblock service@montana-energie.de / kontakt@montana-energie.de which belongs to a regular customer with whom we are having frequent business-related conversations. Thank you very much in advance, Erdem Kar homewise
      • Unable to preview attachments using Apple Safari on Mac

        When attempting to preview an image attachment in Zoho desk the image will fail to load and present a "missing" icon in the middle of the display.  This is using Safari 14.0.3 on macOS Big Sur 11.2.3.
      • Kaizen #262 - Using Zoho CRM Skill to build Queries

        Hello everyone! Welcome back to another edition of the Kaizen series, where we uncover powerful ways to extend and customize Zoho CRM. In the previous Kaizens, we explored how the zoho-crm skill can help developers work with Zoho CRM APIs, Client Scripts
      • 【10/30福岡】他社はZoho CRM×AIをどう使う? 営業に役立つ実践デモ&事例解説|10〜12月のイベント予定も!

        ユーザーの皆様、こんにちは! ゾーホージャパンの中野です。 10月30日(金)の福岡ユーザー交流会では、CRM×AIのデモ / 事例紹介と、 Zoho社員によるAIエージェントの解説を通じて、自社での活用を考えるヒントをお届けします。 ■ 福岡で学べる・話せる3つのこと ① CRM×AIで、営業の仕事はどう変わる? 株式会社etikaの宮村佳祐さんが、具体的な連携デモをご紹介します。 ・提案中の商談に、参考になる過去の類似受注案件を表示 ・打ち合わせの文字起こしをCRMに自動連携し、項目を更新 ・取引先のニュースを集約し、営業担当者へお知らせ
      • Next Page