Product Updates in Zoho Workplace applications | February 2026

Product Updates in Zoho Workplace applications | February 2026

Hello Workplace Community,

Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of February.

Zoho Mail 

Organize Personal Notes with Collections

You can now create collections under My Personal Notes, making it easier to organize and manage your personal notes.
Learn How

Shared Mailbox updates

  1. You can now open emails in a new window using the Open in new Window option, allowing you to view messages separately while continuing to work in your mailbox.
  2. Bulk select emails and assign them to users, making it easier to manage and allocate emails to the right person.

Manage Tags and Folder in Mail iOS app

The Zoho Mail iOS app now lets you manage folders and tags more easily, helping you organize and find your emails more efficiently.

External Recipient Warning in Mail Compose

A warning message will now appear when an external email address is added to the recipient field in email Composer. This alert helps you quickly identify emails being sent outside the organization and review the content before sending.

Expanded IPv4 subnet mask range for Email Routing

The subnet IP mask range for IPv4 under Email Routing - Inbound Gateway in the Zoho Mail Admin Console has been expanded from /16-/32 to /10-/32. This allows admins to configure broader IP ranges, making it easier to manage larger network environments.

Enhanced quick access to search across Admin Reports

Quick Access has been upgraded to include widget search, in addition to viewing reports.

Internal sorting now available for key Admin Reports

You can now sort the fields such as domain created date, policy expires on, total emails, total archived, maximum size, and unread emails in ascending or descending order for better clarity.

Protocol Reports enhancement: Download POP and IMAP usage details

Now you can download the POP and IMAP usage details of a specific user from the Protocol Reports. You can also view the original email message directly from the reports page without switching between tabs.

Zoho Calendar

Customize your calendar interface with font settings

You can now personalize your Zoho Calendar interface by choosing your preferred font style, making it easier to view the calendar interface according to your preference.
Try Now

Switch to familiar keyboard shortcuts instantly

Navigate Zoho Calendar faster with keyboard shortcut presets. Choose presets based on Google Calendar or Outlook shortcuts, or custom shortcuts tailored to your needs.

Zoho Cliq

Connect MCP server to Zoho Cliq

Connect any MCP-compatible AI agent (Claude, Cursor, Windsurf, and more) directly to your Zoho Cliq workspace. Send messages, schedule reminders, manage channels, and run threaded discussions, all through natural language prompts, no manual clicks needed. 

Zoho Connect

Label users for easy identification

Add labels to users to identify roles easily, teams, or groups. Labels make it easier to manage users and target communication more effectively.

Zoho Sheet

New ways to build and style your charts!

From dynamic data sources to detailed styling options, the latest version offers more flexibility to create charts the way that works for you.

Trident for Zoho Workplace

View complete technical email details

For those who need deeper visibility into email metadata, headers, and authentication details, the new Show Original option displays the complete technical breakdown of all your emails. (Available on Mac and Windows)

Integrate with leading AI solutions

Organization admins can now configure Bring Your Own Key (BYOK) in the Zoho Mail web app to integrate Trident with leading AI solutions such as OpenAI, Cohere, Google AI Studio, and Anthropic for organization members to summarize emails, rephrase email content, and generate email replies. (Available on Mac and Windows)

Note: BYOK is currently supported only in IN DC. It'll be supported in other DCs in future updates. 

Upload huge attachments to emails

Previously, email attachments in Trident were limited to a maximum size of 40 MB. With this update, users can upload huge attachments and share them with recipients as links. Attachment size limits vary by plan and can go up to 1 GB with Mail Premium and Workplace Professional plans. (Available on Windows only)

Create calendar events from emails

In addition to creating calendar events from selected text in an email, you can now also convert an entire email into a calendar event. The email’s subject will automatically become the event title, the email content will be used as the event description, and all email recipients—including yourself—will be added as attendees. (Available on Mac and Windows)

Know when you’re speaking on mute

Don’t wait for others to say “you’re on mute” during calls and meetings. Trident now notifies users when they speak with their microphone muted so they can instantly turn on the microphone without any disruptions. (Available on Windows only)

Connect with customers using Zoho Voice integration

You can now easily manage business calls with the Zoho Voice dial pad in Trident. With your own virtual business phone number, you can make and receive calls and contact your customers on their landlines or mobile phones directly.

With multi-channel connectivity, you can send international SMS to over 100 countries and receive messages just like you would on your phone. You can also enjoy unlimited call plans in 14 countries, including the U.S., Canada, the UK, the Netherlands, Belgium, and more—helping your business grow while keeping telephony costs low.

Zoho Voice is currently available in the US and EU DCs. Support for other DCs will be available in future updates. (Available on Mac and Windows)

Look up emails by subject

A new right-click action, “List Emails With This subject,” lets you quickly find all emails that share the same subject line. It’s a faster way to track related messages and stay organized. (Available on Mac and Windows)

Zoho WorkDrive

Customize File Listings: Add Columns and Sort Your Way

WorkDrive now lets you customize your file listing view by adding multiple columns and sorting files based on your preference. Choose the information you want to see, such as file owner, last modified date, file size, or type, and arrange it in a way that works best for you.

Whether you are scanning large folders or comparing multiple files, customized listings help you view relevant details faster and stay organized. Column customization is supported in List and Compact views, giving you a cleaner and more structured way to manage files every day.

Zoho Writer

Vertical center content on documents

You can now position your document's content between the top and bottom margins of your document's page.

Zoho Vault

Accessibility controls in Zoho Vault

Zoho Vault now offers new accessibility features designed to make the platform more inclusive and user-friendly. Built in accordance with the Web Content Accessibility Guidelines (WCAG) and the Web Accessibility Initiative (WAI) standards, these improvements ensure a better experience for all users.
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