Can't reply to emails
Hi, I am struggling. Our IT department has turned on MFA on O365 and it seems to have had a knock on effect. We can no longer send emails from Zoho Desk. Does anyone have any ideas? Thanks.
Product Sync from Zoho CRM
Hello, I synchronized the information located in our Zoho CRM to Zoho Desk. The accounts and contacts are perfectly synchronized, but the products won't show in Zoho Desk at all. Could someone assist me with that please. Looking forward to an answer.
Whatsapp integration with Zoho Desk
Hi everyone, We are one month and three weeks into the process of struggling to find out what solution we have to integrate Whatapp messages that our business receives (through website visitors clicking on a Whatsapp widget on our website) with Zoho Desk,
Cookies in ASAP (anonymous KB only)
Hey Zoho, We want to use the zoho ASAP widget as a plain knowledge base access tool. No other functionalities should be accessible by the widget. During testing, we have found the following cookies: Can you explain: what each cookie does if it is necessary,
Can you actually allow tagging in this community forum and replies to each comment?
Using this community forum is quite difficult. The nested comments isn't obvious enough, and I actually have to scroll through every post hovering over each to see if I can comment to the reply - can't you just allow comments to any comment and can you
Can a notification be raised if an account raises more than X tickets in a given period of time
Hi ZohoDesk, We would like to raise awareness that a particular customer has raised X amount of calls in a short period of time. We have had instances where Account Managers, End Users and Technical Staff have all logged calls and different members of
Missing Table View
I'm an admin in my org & I mainly use table view in Zoho Desk. Yesterday afternoon I noticed that I no longer had the option. Anyone have any ideas?
Desk ASAP Widget Should Include Push Notifications
BACKGROUND: My business delivers SaaS based products to end users, who pay per license to access a password protected website (standard SaaS product model). My Web Application uses the ASAP widget to deliver tech support through chat and knowledge base
CRM integration to Desk
Hi - I am trying to sync CRM to Desk. Is there a way to only sync a subset of 'Accounts' to Desk based on particular criteria? In the 'Accounts' module, we have a field to differentiate what type of account they are. (ie: Prospect, Customer, Former
Closed Ticket Notifications Opening a New Ticket in a different department
Hello, My company uses Zoho for different departments. Sometimes one department will forward an email to a different department. In doing so they create a ticket. However, when that department closes the ticket, it automatically sends an email back to
Automate your custom functions using Schedules
Custom functions are a useful tool when you want to simplify complex business processes that take time to execute. Schedules in Zoho Desk can help you automate these custom functions. You can choose to execute schedules at a particular time, or on a recurring basis. For example, using schedules, you can create a new ticket or task on a recurring basis or send agents reminders about a weekly meeting. For support team leads or managers, Schedules can help you streamline operations in a variety of
Open Ticket Reminder
Greetings, Is there a way for Zoho to auto-generate emails reminding us of open tickets? We are a two-man band and all too often I forget about open tickets. It would be great to get a daily email summarizing open tickets so they are less likely to be
ZOHO Desk - All tickets have this as their content. "Content is not available. Please try again after some time."
Currently, all tickets have the same content, "Content is not available. Please try again after some time." Is this an outage from ZOHO or something else?
In Zoho KB , when opening an article it also has a list of other articles on left side.
How can i disable seeing the other articles on the left side. The left pane with the list of articles is preventing my article from being viewed on full screen and breaks the html table
Is there a way to view Ticket Email Headers
Hello, The show original option does not show the email headers from the ticket. There are instances where we need to verify the authenticity of where the email originated. There for looking at the email headers would allow us to verify this information.
Embed KB in WordPress
How can we embed our KB into a WordPress site? do you have any documentation that can help us accomplish this?
Personal settings in Zoho Desk and and department visibility
Hello, could you show me, where i can blocked department visibility in personal settings? I don't wan't to everybody can see which kind of departments have we in ouer organisation.
ASAP widget close button
Hi: The close button on ASAP is not intuitive for the users to find. I have seen so many of our users struggling to find the close button on the widget. it's very unintuitive to find the close button on the left bottom. Can this be moved to the top right, please? I am happy to show the various customer recordings that we have with your product/engineering team. It's a minor UI change but would be a huge relief. It's painful to watch a user struggle to find the close button.
Newhire Workflow
I want to be able to create a ticket for a newhire and have several different tasks automatically created associated with the ticket. Is this something I can do with templates and workflows? If so how can I go about it? This kinds of tasks are confirming
Zoho Desk - Working super slow
Hi Team, Zoho is working too slow. There is been a delay in transmission of receiving email as well. Just to open a ticket takes nearly 5-7 min. Any suggestions? Thank you!
Zoho Desk Community Digest - February 2022
Enhancements New updates in the Help center New language support for Myanmar and Khmer is now available. Introduced Zia translator for automatic article translation. Zia translator will automatically translate articles into your preferred language. New
Change color top bar
Perhaps im confused but, weren't we able to change the color of the top bar just like with other Zoho apps? I dont see any Theme option some other apps do have. I think i went over all logical link to see if there was/is such option but can not find it. Perhaps im mistaken, but i believe i did change it for Zoho Desk. See attached screengrab. Im talking about the dark blue top menu bar.
Night Mode for all report dashboards
The night mode on the fullscreen mode of the overview dashboard looks awesome. We would like to have it on all of the dashboards. I would also suggest you to integrate a "gray mode" as a 3. option.
PLEASE add "Dark Mode"
I mean WHY NOT? Microsoft, Apple and YouTube are doing it. also, would be nice for the eyes of folks and not have to install an add-on. Dark-Mode: Idea for DARK MODE!
Not able to figure out from where I can get, redirect URI
I am trying to setup, zoho federated signin with Azure AD, I am following below documentation https://help.zoho.com/portal/en/kb/desk/for-administrators/user-access-and-security/articles/enabling-federated-login-for-help-center-tommypet this documentation
Zoho Desk Community Digest - January 2022
New Feature SEO Multilingual Support: SEOs can have SEO meta tags for each multilingual Helpcenter page along with multilingual support. Enhancements New updates in Helpcenter New sign-ups with new Helpcenter domain: Helpcenter new domain is now enabled
Whatsapp Integration with Zoho Desk
Hi, We are using Zoho desk for our ticketing system. Our clients are informing us on whatsapp and so we want a system to integrate whatsapp to Zoho desk . If our client raise a ticket via whatsapp , we would be able to raise ticket tin zoho desk and communicate through a dashboard? Is there any possibility of such integration? Thanks
Color of magnifying glass and page icon in Help Center
Is there a way to customize the color of the search magnifying glass and lines in the document icon in the Elegant Help Center theme? I've changed all of the colors, but I can't seem to change the orange. Thanks!
Organize Modules and the Customers Module
The ability to organize modules is great and some Modules allow for renaming. It would be great if the submodules could also be ordered. For example Move accounts above contacts under customers.
Migrating from other helpdesk software
Does Zoho offer any ability to migrate all tickets/customers etc from other providers (in my case, it is Teamwork Desk)? I don't if Zoho Flow can be utilised at all for this? Or even if I could export data, is there a way to import into Zoho Desk or not?
see the knowledge base stats by end user?
My Knowledge base is only accessible for registered end-users. Whether it's in Zoho Desk directly or in Google Analytics, I'd like to see what each end user is looking at. Looks like we can't add custom dimension to the Google Analytics integration.
Adding values to Multi-Select Picklist
I'm trying to take values from a multi-select picklist in CRM, and populate a multi-select picklist in Desk, through a custom function. I'm able to get the values of the CRM field and am putting them into a list (maybe this is a bad way of doing it)
Advanced Ticket Filters for Desk Issues
The extension has lost its advanced filter fields during the day. I was using it all day long and then suddenly the filter fields have disappeared. Right now it only shows the Phone, Product, Subject, Email, Contact, Account, Tags filters. Refreshing
How to automatically assign task to user on monthly basic ?
Hi, In Zoho Desk, how to setup to auto create a new task and assign to user on specific date of each month. For example: I would like to create a task and assign to user A on the day 10th of every month Is the above achievable ? Thank you
Is it possible to give reply on thread using api
Hello, I'm new to Zoho Desk. I'm working with Zoho desk API and want to know that can we give a reply on threads using API I have tried to find the API but not able to get it. can please any one help me in this. Thank you.
Introducing support for Portuguese in your Help Center
Zoho Desk offers a multilingual Help Center, and our goal is to support a multitude of languages so you can provide a well-rounded customer support experience to your customers, regardless of the language they speak. Keeping this in mind, we've introduced
How to Automate Ticket Creation
I want to be able to have an Onboarding Process be Automated. So basically when they choose a specific request type from a dopdown field, in this case onboarding, I would like there to be either 3 seperate tickets created, one for each agent or department
Ticket system on wordpress website
I want my website user get option or form to submit feedback OR queries which will create tickets. my agents will manage ticket and provide support from zoho desk
The new "Related Tickets by Custom Fields" extension does only function on the old UI
I've just installed this extension and found out that it doesn't function when the new UI is active. You have to switch to the old UI for it to function. This is a useful extension and we would like to be able to use it on the new UI. Also, the help page
desk support ticket status report. make x axis to be 'over time'
This is how the report looks right now. I have selected Chart Type to be 'stacked bar', but it still displays the different statuses on different bars. I would like the x-axis to be 'statuses over time' with each bar representing a week or month.
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