Desk - Astuce #1 : Apprenez à sélectionner le bon canal de support client
Bonjour à tous, Aujourd'hui nous allons vous proposer quelques astuces pour choisir le bon canal client. En effet entre l'e-mail, le chat en direct, le téléphone, les réseaux sociaux, les formulaires web... il est compliqué de choisir le support adéquat
Zoho People Newsletter - February 2021
Hello Everyone, Zoho People's latest newsletter is out now! Check out our February Newsletter to know all about our latest features, upcoming webinars, newest articles, and many more! Click here to access our Newsletter. Happy February!
ZUG Virtual CRM Meetups - February 2021
We have opened up registrations for the Virtual ZUG Meetups for February 2021. In these meetups, our Zoho experts will discuss email integrations with CRM - how you can setup email integrations, an overview of the email configuration and more. Here are
Deprecating Support for Authtokens
If you use Zoho Desk's Rest APIs, chances are that you're familiar with authtokens—a form of security token that authorizes third-party applications to access the user's (Zoho Desk) account. In the coming months, we will be deprecating support for authtokens indefinitely. This means that post November 30, 2020, we will not support the generation of new authtokens. Put simply, if your apps rely on authtoken authorization, they will be unable to fetch information from Zoho Desk beyond the EOL date.
Contact name will now be displayed in Deal Kanban card view in Bigin iOS app (v1.2.10)
Dear All, Hope you all are safe and doing well. I'm glad to inform you all that in the latest version of the Bigin iOS app (v1.2.10), contact name will now be displayed in Kanban card view of the deal record. Please refer to the screenshot depicted below:
Building Extensions #8: Create widgets with the JS SDK bundle in Zoho Desk - Data API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. We hope that you've been able to use the information in previous posts to understand building extensions for
Video Tip #8: Locate files instantly with WorkDrive's global search
Hello everyone, We hope you and your loved ones are safe and sound. We're back with another video tip for you, this time about how you can quickly find the files you need with WorkDrive. Have you ever been in a situation where you had to keep your
Quick Actions Using Keyboard Shortcuts
Did you know that Zoho Projects provides a set of keyboard shortcuts for performing routine activities? Take a look at some of the project actions: Key Description z + h Go to Home z+p Go to Projects z+c Go to Calendar z+s Go to Setting s p Add Project
Displaying Meeting link in Event email details is now supported in the latest version of Zoho Mail iOS app (v2.6.13)
Hello All, Hope you all are safe and doing well. I'm writing to let you know that in the latest version of the Zoho Mail mobile app(v2.6.13), we have brought in support to display the meeting link in the Event mail detail and Event detail for the events
[Community Webinar - VIEW RECORDING] Zoho Creator as a geospatial database | Feb 3, 2021 | #DevInsights
Dear developers, Hope you had a happy new year! I'm happy to announce that we will be continuing our Community Webinar series into 2021 as well. This year we're inviting several of Creator's veteran developers to share their knowledge and experience with
Modules renamed on the web will now sync with the Bigin app
Dear All, Hope you all are safe and doing well. I'm glad to inform you all that in the latest version of the Bigin mobile app, modules renamed on the web (bigin.zoho.com) will now sync with the Bigin mobile app as well. You can update to the latest versions
Enhancement to Advanced Filters in Reports
Hello customers, We are delighted to inform you that we have enhanced the filtering options within report customization to help you get the desired results. Now you can filter the reports based on reporting tags, item fields, projects, accounts etc., - all in one place. Until now, you were able to filter reports using reporting tags directly from the Customize Report option. Now, this option has been moved within Advanced Filters in the following reports: Balance Sheet Horizontal Balance Sheet –
Accounts module is now supported on the Zoho Desk Android app (v2.4.16)
Dear All, Hope you all are doing good. I'm glad to inform you that in the latest version of the Zoho Desk Android app (v 2.4.16) we have brought in support for the Accounts module. To access the same, please update the app to the latest version from the
Gantt chart module is now supported in the latest version of Zoho Projects iOS app (v3.3)
Dear All, Hope you all are safe and doing well. I'm glad to inform you all that in the latest version of the Zoho Projects mobile app (v3.3) we have brought in support for the Gantt Chart module. To access the same, please update the app to the latest
Video tip 02: Customize your feedback and evaluation forms in Zoho ShowTime
Hello everyone, Here's a new video tip for all our ShowTime users. Today we will learn few quick, effective ways to evaluate your participants and assess your trainings conducted on Showtime, like MCQs (multiple choice questions), text-boxes, and ratings scale. Watch the below video to learn how these assessment systems help you effectively evaluate course-related knowledge and skills of your trainees on a regular basis. Follow this page to learn more such tips and stay updated on all the
Introducing Motivator for Zoho CRM: CRM adoption via fun sales
Sales people are competitive by nature but data entry makes selling monotonous. Sales reps end up working mostly offline and wait for the routine report to feed that ambitious spirit. A CRM isn't just a sales lodger or an exaggerated notebook; a CRM
Switch/upgrade your telephony extension
Important notice regarding your telephony extension For quality and security reasons, we began upgrading all our telephony extensions to their latest versions in July 2019. We then further deprecated the support functions for older versions of the below-listed
Recent updates in record sharing, custom views, portals, and more.
Hello everyone, Some recent updates that were released in the month of January and February are as follows: Sharing records from private or public read only modules with all users Earlier, users were restricted from sharing records from 'Private' or 'Public
What's New in Zoho Subscriptions - December 2020
Hello everyone, We've added new features that your customers will love! This month's updates are centered around increasing the convenience factor for your customers whenever they interact with Zoho Subscriptions. Here's what's new: Zoho SalesIQ Integration
What's New in Zoho Payroll [India Edition]: February 2021
We are happy to see you in this new year and wish you well. For the month of February, we've enhanced the salary components module. Read on to learn about it. Pro-rata option for pre-tax deductions Pre-tax deductions ensure that a portion of the employee's
Yahoo! and AOL strengthen their DMARC policy; may affect email deliverability
A couple of weeks ago, Yahoo as well as AOL made a significant change in their email validation policy where they have increased their email security by strengthening their DMARC policy. According to this policy, they’ve clearly instructed the other email service clients to reject the mails that come from Yahoo/AOL sender address but not sent from Yahoo/AOL servers. Why this change? In last few years, there is a surge in email based forgeries such as email spoofing, account hacking, and phishing
WorkDrive not accessible for some users in the EU region
Hello everyone! Due to an on-going infrastructure upgrade in the Europe (EU) datacenter, some users in the EU region are facing issues in accessing WorkDrive. Our team is actively working to fix this soon and restore the service for those users. We are
Final Reminder: Deprecating Authtokens
Dear Users, As mentioned in our previous post, we are deprecating existing Authtokens by 28 Feb 2021. Please migrate to OAuth tokens immediately to avoid any service disruptions. Zoho OAuth provides better security and more control compared to Authtokens. OAuth
v1.0 Auth Token Deprecation
Hello! You would be aware by now that we deprecated our V1 APIs on 31 December, 2018 and that they reach End-of-Life(EOL) on 31 December, 2019. In continuation with that context, to minimize the consumption of v1 APIs, we are disabling the creation of new auth tokens from the below mentioned URLs from June 1, 2019. https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoCRM/crmapi https://accounts.zoho.com/apiauthtoken/nb/create?SCOPE=ZohoCRM/crmapi&EMAIL_ID=mail&PASSWORD=password What will happen
Zoho Books: 2020 in Retrospect
View all the features we made during the last year in our What's New Timeline.
Tips & Tricks #15: How to Bulk-update Your Data in Zoho Subscriptions
If you've been looking for a way to update certain data in Zoho Subscriptions that's outdated or just needs to be changed in bulk, then this week's tip is for you. Also, be sure to check out last week's post about sending invoices to your subscribers
CRM - Astuce #2 : Créer un champ unique pour éviter les doublons
Bonjour à tous, Avec un CRM très participatif où de nombreuses personnes ont la possibilité de créer des contacts ou des actions, il est possible qu'il y est des doublons. Aussi, plus votre CRM va grandir, moins il sera possible de vérifier manuellement
LET, IMAGE, and two other functions to make things simpler
Zoho Sheet supports more than 400 functions to help you perform mathematical, financial, and other analytical operations. Now, we're adding four new functions to help you build spreadsheets that are more self-explanatory, more reliable, and most importantly,
Keep your insights in sight, with Radar.
In customer service, what makes you exceptional is how you handle the exceptions—those requests that don't easily fit into pre-defined boxes. But how can you proactively catch those exceptions when you're away from your desk? Introducing Radar - a highly-customizable
ZUG Virtual Zoho One Meetups - February 2021
We have opened up registrations for the Virtual ZUG Meetups for February 2021. In these meetups, our Zoho experts will discuss basics of Zoho One - an overview of the unified One console, an outline on custom fields, tabs and more. Here are the details
[Webinar] 7 BI Trends To Watch In 2021
Hi there, We witnessed an unprecedented market shift in 2020—one that drove businesses and consumers to a mass digital exodus. The settling in to this new routine has further fuelled data generation across diverse sources at a striking scale and speed.
We no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.
Free webinar: E-signing business paperwork with Zoho Sign and Zoho Workplace apps
Hello, Do you still physically print and/or scan your business documents to get them signed by your employees, business associates, and customers? Zoho Sign, our complete digital signature application, now integrates with popular Zoho Workplace apps—Zoho
What's New – December 2020
Hello everyone, Another year gone and what a year it’s been! These last several months have been rather trying for us—from shifting to remote work and online meetings to launching our very own virtual events solution, it’s been nothing short of hectic.
Community Digest: un resumen de enero de 2021
Community Digest de enero de 2021 ¡Hola, miembros de Español Zoho Community! Con el nuevo año nos propusimos seguir impulsando nuestra comunidad, para que llegue a todos nuestros usuarios de habla hispana y para que todos os podáis beneficiar de ella.
What's New — January 2021
Hello everyone, We're excited to announce the release of some features and a couple of enhancements for January. We hope it will help you plan your event without a hitch. Without further ado, let's get into the latest updates from Backstage. Say hello
Community Digest - January 2021
We hope you find the Community Digest series useful! We like to keep adding to it as much as we can so, if you've got any ideas, feel free to add them in this form here. Your inputs are greatly appreciated:) Announcements Introducing the upcoming customization
Troubleshooting in Creator #1 Tracing Missing Records
Tracing missing records in your database In large applications that handle data across departments, vendors, staff, and many similar stakeholders, it's important to have a clear mapping of the data, its owners, and users with access to modify them.
New in WorkDrive: Share files and folders to WorkDrive Support
You can now share files and folders with the WorkDrive support team with view or edit access to analyze, debug, or understand issues related to preview, formatting, and editing. (For other issues, please send an email.) When you share a file or folder
Zoho Desk Community Digest - December 2020
Product Enhancements In the Create Ticket form, now while you select a Contact you can also see the Subscription and Invoice details associated with the contact and contact's account in the right panel. This is available for all paid editions. There
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