Mail Receipt issues
Hi We are experiencing email receiving issues. Emails are delayed 1-2 hours. Seems like it might be a queue issue. Can you please investigate? Thank you
I can receive mails from any domain except hotmail
All configurations are the same, but 3 days ago we dont recive mails from Hotmail. From other domain, mails arrive without problems.
It doesn't seem like Zoho knows how to fix their mail issue.
What is it going to take to hire someone who can fix this mailer problem. This is the third problem I have had in one week. Every time I sit down to work zoho mail doesn't or emails are delayed by hours.
New Domain
Hi, I change my domain name and would like to know how to registrar my new domain name with Zoho. Thank you
Reply all mail not showing up in the list of mails
I am using Zoho CRM Enterprise with Imap.. I replied to a mail from Zoho CRM. I don't see the mail I sent in the list of emails. I don't know if it has been sent either, Also, since I am using Imap, I am also expecting my mail to be copied to the Sent folder on my Imap Server. But that is not happening either.
Unable to receive email
Dear Sir, Hello... We are not able to receive any emails but able to send it to others successfully. Please help us to receive emails. Thanks Sathyanarayana
System Running Slow Today
Hello, Zoho CRM is running slow today. For some reason, it takes a long time to perform tasks like: - merge duplicate accounts. - Pull up list views. -Log a Call (can't seem to log a call right now). -Create Tasks (Can't seem to do this right now either right now). Please advise.
Outlook not receiving emails
I have a number of email addresses set up in Zoho and have them linked so that I can receive and send emails from my Outlook account. It's been working fine for months and then all of a sudden in Outlook it's saying that it isn't receiving any emails from the Zoho accounts I've tried deleting them in Outlook and setting them back up again but same problem. There seem to be a few threads on here from people saying that they've been having similar problems Is this a system wide issue and if so then
Leads Custom Fields
I have basic level. States I get 10 Custom Fields. I just deleted a bunch of unused Custom Fields and I am trying to add new ones but it says I have reached my maximum. Do I need to wait a day. I have tried logging on and off but I get the same restriction. Has anyone ever had this issue. Thanks.
AdWords GCLID
I have the standard version of the software. I've created a hidden form field with the Zoho web form that I've created for the Google AdWords GCLID field and added the necessary code to the website from Google to enable offline conversion tracking. I've created a custom field in the lead module called gclid_field (the same as it is on the form), but when testing out things - going to example.com/?gclid=test or example.com/?gclid=TeSter123, the gclid is not showing up in the the leads module (and
Update Account Fields after creation
Is there a way to update fields via import in the Accounts module after the Accounts have been created? There are custom fields that were created after the initial creation of the accounts, and i would like to update the accounts (not overwrite or duplicate) Thanks.
Frequent IMAP connectivity problems
This has been an ongoing issue and the priority of the problem has recently escalated. Frequently throughout the day, I am unable to connect to the IMAP server. My personal domain and my family's domain are hosted here. For these addresses it is not quite as urgent that email be received on a timely basis. Recently, we started a small business and I decided to host the email here, due to familiarity and, to be honest, price. There are 3 addresses for the business so far, so it didn't make sense
Filenames of Exported Reports do not match Report Name
I have a request that would be very easy to implement and save me (and likely others) a lot of heartache. When I export a Custom Report to a file, excel for instance, the filename is a seemingly random numeric filename and doesn't resemble the name of my report at all. For instance, my custom report called "Test Report" would be exported as "1477983237822.xls" which means nothing to me. When exporting multiple reports, I cannot distinguish which is which without opening every file. Could you modify
Super Slow Loading time in CRM
Dear Zoho Team and users, Is anyone else having issues with Zoho CRM loading today? We have been experiencing very slow load times with Zoho CRM today. Just thought I would let you all know, about the issue. Thomas Pursifull
Duplicate Leads from Web Forms - need resolution ASAP
Okay, if we have web forms that are generating leads into the CRM, I've noticed that it will create duplicates, even if the information entered (name, email address, phone, company, title, etc.) are all identical. I see on the web-to-lead form notification that "duplicate record" is false - although this is inaccurate. Need a resolution or recommendation please.
Allow system variables like zoho.currentdate to be used in a CRM custom formula field
Dear Zoho CRM Team and Users, I had to setup a custom field and a custom function to get close to what management requested. We have contracts with our clients from 1 - 12 months. So we have the following fields: Start Billing ( date field ) End Billing ( date field ) And the team requested the following field: Remaining Contract Days ( formula field ) However to pull this off I had to create a new custom field called Current Date ( date field ) So that I could use an equation in the formula field
Zoho Mail
Incoming mail is failing to come in. Can send out but not receive some of my incoming!!! David UK
Locking a spreadsheet when lock is grayed out
Trying to lock a spreadsheet but the lock icon is grayed out even though I'm the owner of the spreadsheet. Any assistance is much appreciated.
My emails from Zoho end up in SPAM
Hi, When I send emails from my zoho account, often I end up in spam. Is there anything I can do to avoid this? Thanks Daniela
Daily Mail Bounce Count Exceeds Limit
Can you please unblock my outgoing e-mail asap? Thank you.
Outgoing mail server port 465 is closed? Why?
Hi Team, Could you please help us out in correcting mail functionality over our wordpress website in which we are using smtp.zoho.com:465 as outgoing port in postman plugin, which appeared to be closed. Hence could you please help us solve this. Here is diagnostic information for you: OS: Linux md-in-16.webhostbox.net 2.6.32-673.8.1.lve1.4.3.el6.x86_64 #1 SMP Wed Feb 10 08:57:30 EST 2016 x86_64 PHP: Linux 5.4.45 C PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes,
Unbounce to Amend a record rather than create a new one
I am using Unbounce to create a form that captures a change in one of my fields in Zoho. But so far all I can do is create a new record in Zoho rather than amend my existing record. I am sending the email address, the last name and first name from the form along with the data that has changed in the field. If I make the email address in zoho unique I don't get the new field coming across. If I don't make the email address unique I get a completely new zoho record. Is it possible to amend a record
New User Invitation
I set up 4 new users. I'm using Zoho with my google apps for business account and I am the administrator for both. I set up new users in google apps and then in Zoho. I logged into the new users email and accepted the invitation. 2 of them worked perfectly, the other two have been a nightmare! When I click on the link in the email it takes me to a screen with a blue box in the middle that says accept invite. The screen changes and then comes back to the same page and won't go any further. If I
Frustrations with IMAP in Outlook pop-up issues and lost data
For the last month or more I've been having intermittent issues where my Outlook IMAP account would keep bringing pop-ups saying too many connections, try later, and to reenter my password. Over and over again. I'd close Outlook, use webmail and next time I'd open it'd be OK again. Then a week or so ago was the big announcement about organization emails (I use my domain so I think that's me) should change to using imappro.zoho.com. I was resistant after seeing all the issues and assured when support
Emails not being recieved
I've been using my account with Zoho for a while now. Lately, though, while I can easily send emails and the recipient does receive them, I cannot get any incoming emails, either replies or new emails being sent. THe only thing that has shown up in my email in several weeks is a message saying that the the domain of an email I tried to send did not resolve but that it will keep trying I've triple checked this, the sender did reply to my email, but Zoho isn't letting anything through except error
inactive account
i create a admin account admin@planmytrade.com however now it says inactive
mailbox locked
i have a user who's checks her email with outlook, but it is giving an error that mailbox is locked
Want a TRUE Spam Block Feature, Not Just a Spam Filter
Why can you not go one step farther in allowing us to control spam? The Option to Blacklist certain emails and domains does not go far enough - all this does is add to the number of messages that get filtered into my Spam folder. I have kept a count of the total messages identified (by Zoho & my own settings) for the last three days: Apr 1 = 284 Apr 2 = 235 Apr 3 = 240 I do not see a way for me to add a particular email or domain to an actual Block Sender list, so I wind up going through the Spam
Scheduled reports still sending - now on Free version cannot access scheduler to stop them!
Is there a way to stop these old scheduled report coming out, it is annoying some of the recipients..
Autofill Current Date in Zoho Forms date picker?
Hi - In Zoho Forms, is there a way to make today's date be pre-filled when the form loads? Is there some code I can put in the initial value box that will accomplish this? Thanks, Greg
Could my zoho support account be deleted please?
Hello, We have moved to another support platform, and I would like to close our Zoho Support account. I have deactivated all the other users. I am the only administrator and therefore the only one left. Could someone from Zoho please delete our zoho support accounts, including the portal. Thanks! Email me at contactadventistsconnect@gmail.com because Zoho Mail isn't working for me right now.
Data Encyption
Hello, I am wondering if Zoho offers data encryption now? I want to store sensitive data within Zoho, but am scared to due so due to the lack of data encryption. I am wondering if this has been addressed. Thanks!
Can recipient of form SAVE form and return to submit at a later date?
I will be sending these form to contacts and leads. Thank you for you help!
Email Outgoing Blocked
Dear User, We regret to inform you that your email outgoing has been blocked and you will not be able to send further emails.This was done in accordance with the Zoho MailUsage policy. Reason for the block : Mail rate exceeded limit However, we realize that this might have been unintentional. To unblock, please click here. Thanks, Zoho Mail Team Attempting to follow the link leads to this message: We have blocked your account "sales@duelkingdom.ca" temporarily as a security precaution. Block Type:
Editing a response
We have a "hidden" question in our form that we wish to have "office use only" by assigning a submission number. As the facility to automate numbers is not yet available we chose to have this as hidden question which we would manually complete using task: edit responses. It does allow us to enter a number BUT will not let us save unless all empty fields are completed. We only wish to edit one question not the whole response and not all questions are mandatory. How can we do this?
Trouble Adding a User
I am trying to add a user to ZohoCRM and have received the following error message... Sorry, the user can't be reinvited again, as he/she is already an user in a CrmPlus account. This particular user is a former employee so they once had a ZohoCRM account that was deleted when we Suspended their Google Apps account. When I look through my users in ZohoCRM I do not find this person in any of the categories: Active, Inactive, Unconfirmed, or Deleted. Can anyone provide any suggestions for how to add
Changing default email
I'm trying to change the default email provider that opens when you are in Zoho CRM, under a lead. We use fastmail, so I would like it to open up fastmail when you click the email address. Any ideas?
New Features rolled out on Mar.14, 2016
10 Fold Increase in Rows Limit in Free Plan !! Zoho Reports now offers 100,000 rows limit to all Free plan users. This is 10x increase from the current limit of 10,000 rows. Existing free plan users can avail this by visiting the Subscription page and following the directions from there on to upgrade their account. Microsoft Edge Browser Support In addition to Google Chrome, Firefox, Safari and Internet Explorer, we now support Microsoft Edge browser.
Cant receive mail from my site
I have config the MX and if i send mail by gmail, i can receive it in Zoho Mail, but if i send a mail from my site contact form programmed with PHPMailer, never receive it in Zoho Mail. What can it be? Please i need some help! Thanks.
Automatic assigning email
Hello all In my former job I had used SugarCRM. And when I sent an email with the following email address in cc : crm@companyname.com. I would like to do the same with zoho CRM. When i send an email to a customer or lead, that prensent in the CRM database, if I write crm@pycogroup.com in CC, it will be join to the proper account. Thank you for your help Jeff
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