Now connect and engage with your LINE chat users right from SalesIQ!
As we widen SalesIQ's feature base to cater to a wider audience, this integration emerged as the best path forward. Happy to introduce the integration of LINE with SalesIQ, our newest addition to the IM channels family on SalesIQ. This channel will allow you to conveniently connect and interact with your customers who are on LINE, all from within your favourite SalesIQ dashboard.
With LINE easily being one of the most popular instant messaging platforms in the world, this integration opens up a new channel of possibilities, allowing your customers from various regions to reach your business on their preferred messaging app instantly.
How does it work?
Configuring the LINE channel on SalesIQ allows you to bring in all the chats received on your LINE account directly into your SalesIQ dashboard. This means that you can send and receive messages effortlessly, from the comfort of your SalesIQ dashboard.
Business Use Case
When you have your business profiles up on social media, chances are you may have a specific person responsible for the chats from LINE along with other social media apps as well. To respond to every single chat and provide reasonable customer support from an instant messaging app will be tedious, to say the very least. Why?
- There will be no additional support features specifically designed to give the customer the best possible service.
- Also, the chances of the chats being missed in these cases are quite high.
Although instant messaging platforms are suitable for personal use, leveraging them for business purposes, particularly customer support, comes with limitations. To truly meet customer needs and deliver exceptional engagement and support, a robust platform specifically designed for these tasks is essential.
By bringing the LINE chats inside a powerful tool like SalesIQ, you not only ensure familiarity for your existing operators but also equip them with all the tools necessary to deliver exceptional customer assistance. This seamless combination goes beyond ordinary support, elevating your customer service to a whole new level.
A customer's journey using SalesIQ's LINE channel
Jack is attempting to connect with your business and sends a message to your business' official LINE account. You, the SalesIQ operator, will immediately receive a chat invite on the SalesIQ dashboard.
- You greet Jack using your favourite Canned replies and after conversing, you find out that Jack seems to have a problem with his refund.
- You immediately share an FAQ relating to your business' refund policy to Jack.
- You also instantly create a ticket on the help desk software using the Zoho Desk widget right from the SalesIQ operator chat window, without ever navigating to another window.
- You also add relevant Tags to the conversation to categorize it effectively for easy filtering in the future.
Bonus:
- In case a completely new visitor approaches your business from LINE, their name will get automatically populated on the operator chat window, making it easy for you to personalise your conversation.
- You can get their contact details and immediately create a lead on CRM with the Zoho CRM widget , pushing their details to CRM right from SalesIQ's operator chat window.
When these customers reach out to your business again after a few days from LINE,
- their CRM details will be available in the Zoho CRM widget.
- Their desk tickets will be available in the Zoho Desk widget.
- Their past conversations will be stored in the Recent chats section.
See the potential here?
- You are essentially linking your business' LINE account to SalesIQ, getting all the incoming LINE chats with in the SalesIQ dashboard.
- You also have all the essential visitor/customer information stored on the SalesIQ dashboard for future reference.
- You are able to use the powerful features of SalesIQ's operator chat window, maximising productivity and efficiency.
Added Benefits:
- Expanded reach: With the LINE integration, you can tap into a vast user base and connect with customers who prefer using LINE as their preferred messaging platform. Reach a wider audience and engage with them in real-time using this integration.
- Use of SalesIQ features: The use of features like widgets, canned replies, FAQs, OpenAI integration etc. can be utilized by the operators for wholesome support and engagement, enabling you to have more meaningful and contextually relevant conversations.
- Efficient support: You have the flexibility to allocate specific operators or a dedicated department solely for managing LINE channel chats, allowing you to optimize efficiency based on your unique needs.
- Easy setup: The configurations for setting up the LINE integration is quite simple with just a few steps, to start receiving LINE conversations within SalesIQ.
Note: Zobot is available for the LINE channel, along with the Facebook, Instagram, Whatsapp, and Telegram IM platforms, allowing seamless automation engagement across all the channels and elevating your customer experience.
LINE channel set-up process
The LINE channel on SalesIQ allows you to connect with your contacts seamlessly by linking your LINE account with SalesIQ in a few simple steps.
The set-up process primarily involves getting your Channel ID and Channel secret from your LINE account and then pasting it on the LINE channel page on SalesIQ.
Check out the below video to get a clear idea of the integration procedure.
For the complete process, check out our help guide here !
SalesIQ also has integrations with other IM platforms like Whatsapp , Facebook messenger , Instagram and Telegram which are currently being used by our users extensively. We have now included LINE channel into our range of channels to expand our reach further and provide seamless communication options for our users.
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Hameetha Nasreen
Sticky Posts
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,Automate and Personalize Engagement for Campaign Leads Using Zoho SalesIQ Chatbots
Hi everyone! In our last post, we explored how to identify, qualify, and nurture leads using SalesIQ Triggers and Zoho Campaigns integration. To recap, once visitors meet your criteria, you can add them to a Campaigns mailing list with Triggers. WhenHide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering yourHow to nurture leads, manage contacts and grow your B2B business with SalesIQ?
Zoho SalesIQ is one of the most powerful support tools in the industry and is preferred by millions of customers. SalesIQ is used to acquire leads across various sectors and automate your workflows. The all-new SalesIQ brings more power to your businessMake Every Conversation Count: Personalize Your Chatbot for Human-Like Engagement
Imagine walking into your favourite coffee shop, and before you even place your order, the waiter asks, "Would you like your usual?" That small gesture makes you feel recognized and valued, strengthening your connection with the place. Now, what if your
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Blueprint - Mandatory file upload field
Hi, File upload (as we as image upload) field cannot be set as mandatory during a blueprint transition. Is there a workaround? Setting attachments as mandatory doesn't solve this need as we have no control over which attachments are added, nor can weEmail parser rule will only parse emails with an exact match? What madness is this?
I finally got myhead around deluge and scripting, but wondered why my parser wasn't working. (https://help.zoho.com/portal/en/community/topic/extract-11-digit-number-in-any-position-from-enail-subject) Problem: There are *zero* characters or phrases thatHow to add a fee based on payment method
I currently accept both ACH payments and credit card. I want to add a 3% fee to a number of my subscription plans if the customer chooses to use a credit card (and not ACH/checking). How do I do this? Is there an in-built feature, or would i have to createCondolences and Prayers Following the Ahmedabad Plane Crash
Dear Zoho Team, We were heartbroken to learn about the tragic plane crash that occurred today in Ahmedabad, as reported in the news. On behalf of our entire team, we want to extend our deepest condolences to everyone at Zoho and across India who may haveCondolences and Prayers Following the Ahmedabad Plane Crash
Dear Zoho Team, We were heartbroken to learn about the tragic plane crash that occurred today in Ahmedabad, as reported in the news. On behalf of our entire team, we want to extend our deepest condolences to everyone at Zoho and across India who may haveDrag-and-Drop Customization Interface for Help Center in Zoho Desk
Hi Zoho Desk Team, We hope you're doing well. We’d like to submit a feature request regarding the customization of the Help Center in Zoho Desk. 🔧 Current Limitation: At present, Help Center customization options are quite limited through the Zoho DeskShare saved filters between others
Hi, I am in charge to setup all zoho system in our company. I am preparing saved filters for everybody, but the only one can see its me. How can others see it? ThanksCRM: related table using module queries, are links possible?
Hello. I was exploring the possibility of using a module query to get a filtered related list. For example, I'm using a Canvas custom details page and if an account has an open deal I'd like it to appear at the very beginning of the account page, withIntroducing Screen Share with Audio
Share your entire screen or just the chrome tab with audio for more engaging presentations. Your audience will hear sound just like you do, whether it's a video, demo or any other content. This is ideal for training sessions, team meetings, and clientCRM Analytics - Elegant Comparator
Anyone noticed a wierd thing on the Elegant Comparator on CRM... Compare Among - Time Period - Last 6 Weeks... only 5 weeks show Compare Among - Time Period - Last 5 Weeks... only 4 weeks show Compare Among - Time Period - Last 4 Weeks... only 3 weeksCustomer Parent Account or Sub-Customer Account
Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, theyMultiple Selection/Select All for Approvals
I have a suggestion from users regarding Approvals. In our environment, our Regional Managers can receive multiple requests for Approval or Rejection. They find it tedious to approve (or reject) each individual record. They would like to have a way toMultiple locations but one parent company
I am trying to configure my accounts that have multiple locations under one parent company to show separate locations in the portal.The Social Wall: May 2025
Hey everyone, We're excited to share some powerful updates for the month of May! Let's take a look! Reply to your Instagram and Facebook comments privately through direct messages Are you tired of cluttered comment threads or exposing customer queriesCopy Templetes from one module to another in Zoho Books.
Hello, I have created a Custom Module in Books for GST Invoice. I can see only 1 Invoice Templete over there. Can we clone or copy Invoices Templetes from Sales Module of Books into Customer Module.Enhancements in Bookings browser extension
Greetings from Zoho Bookings! We're here with another update to make your scheduling even quicker. We have enhanced our browser extension with three significant features: Copy slots to email Gmail integration LinkedIn integration Copy slots to email ThisSome notes are shown as Not Synced
I'm not sure why this happens but it's a weird little bug I noticed. I have two notes I believe that has that weird icon shown in the screenshot that shows that it's not synced even though the notes do sync properly. Manual syncing doesn't remove thePower of Automation :: Auto-Color Tasks in Gantt chart based on values in Picklist field.
Hello Everyone, A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?
so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assignZoho Creator Migration
After migrating our account from the Indian data center to the US data center, we are unable to log in to Zoho Creator using our existing credentials. We attempted to sign in at https://home.zoho.com and directly at https://creator.zoho.com using theExperience effortless record management in CRM For Everyone with the all-new Grid View!
Hello Everyone, Hope you are well! As part of our ongoing series of feature announcements for Zoho CRM For Everyone, we’re excited to bring you another type of module view : Grid View. In addition to Kanban view, List view, Canvas view, Chart view andRecurring Events Not Appearing in "My Events" and therefore not syncing with Google Apps
We use the Google Sync functionality for our events, and it appears to have been working fine except: I've created a set of recurring events that I noticed were missing from my Google Apps calendar. Upon further research, it appears this is occurringZoho CRM record in blueprint unable to initiate any form of approval process
My business case As a penetration testing company, we have engagements that need to follow a set path, from “to be scheduled” to “assigned to tester” to “regulatory documents sent” to “testing in progress” to “report delivered”. On this path, a particularHOW TO VIEW INDIVIDUAL COST OF NEWLY PURCHASED GOODS AFTER ALLOCATING LANDED COSTS
Hello, I have been able to allocate landed costs to the purchase cost of the new products. however, what i need to see now is the actual cost price (original cost plus landed cost), of only my newly purchased products to enable me set a selling priceZoho RPA is now available in your Zoho One bundle!
Hello All! Of late, it's been quite a stint of new app integrations in Zoho One. This announcement pertains to the addition of another Zoho application, the most sought-after Zoho RPA - Robotic Process Automation, to the bundle. What is Zoho RPA? ZohoTip of the Week #57– Reply faster with saved response templates!
Ever find yourself typing out the same email reply over and over again? It's time consuming and eats productive work hours. With shared response templates, you and your team can create pre-composed messages to quickly respond to common queries — savingPipeline in Custom Modules
I love the way the Sales Pipeline looks and functions with reports. I would like to add the save pipeline features and visualization to a custom module, however, I only see that these pipelines are only available for the Deals module. Is there a way to add pipelines to custom modules?New in CPQ: Create dynamic actions in Product Configurator (PC), clone PCs and Price Rules (PRs)
Configuring product combinations just got enhanced. Zoho CRM's CPQ system now supports dynamic actions based on multiple base products. Additionally, you can now clone configurations for both Product Configurator (PC) and price rules (PRs). Dynamic actionsIntroducing WhatsApp integration in Bigin
Greetings! In today's business landscape, messaging apps play a significant role in customer operations. Customers can engage with businesses, seek support, ask questions, receive personalized recommendations, read reviews, and even make purchases—allBeyond Email: #2 Connect better with Contacts
After successfully creating a 'Welcome & Setup' event using the Calendar, Sarah is eager to invite her team members to participate. For a smoother communication experience and easy access, Sarah wants to store their information, ensuring quick referenceZoho Books API Creating Invoice and Address API
I'm trying to create an invoice with zoho books api and i get the following error: Error creating invoice in Zoho Books: { message: 'Request failed with status code 400', details: { code: 15, message: 'Please ensure that the "billing_address" has lessOutlook Add-in security times out needs to login 10 times a day
hi we've just switched the Zoho. We use Azure SSO. All users have stopped using it. Sometimes it asks every 5 minutes. What should I lot at to solve this?Action requested: Retain your sales journey configuration in Path Finder
Dear Customers, We hope you're well! As you might know, we're completely overhauling our journey management suite, CommandCenter, and are in the last leg of it. As a means of getting ready to go live, we will be announcing a series of requests and updatesHow to handle this process need using a Blueprint?
See one minute screen recording: https://workdrive.zohoexternal.com/external/eb743d2f4cde414c715224fc557aaefeb84f12268f7f3859a7de821bcc4fbe15Integrate MS Teams with Zoho CRM for faster collaboration
Availability Editions: Standard and above DCs: All Release status: This feature has been released for all users in all DCs. Help resource: Microsoft Teams integration Hello everyone, We're adding MS Teams to our lineup of CRM chat integrations—Cliq, Slack,Zoho CRM Webinar – Automate everything across Customer Journeys in CommandCenter 2.0
How efficient is your current CRM automation setup? As customer journeys become more dynamic, it's common for data and actions to get scattered across teams and modules. This leads to broken processes and inconsistent customer experiences—especially acrossUpgrade the Lato font to the Lato 2 font
While there's not a major difference, I noticed that Zoho doesn't use the upgraded Lato 2 font but it instead uses the standard one. Lato 2 enhances the look of letters and numbers when you italicize them, among little things that get tweaked. Is it possibleWhat is New in CRM Functions?
What is New in CRM Functions? Hello everyone! We're delighted to share that Functions in Zoho CRM have had a few upgrades that would happen in phases. Phase 1 An all new built-in editor for better user experience and ease of use. ETA: In a couple of days.Using files from Zoho CRM in Gemini/ChatGPT/Claude
Hi all, I’ve got subscriptions to Gemini and a few other AI tools which I use for tasks like data enrichment, email composition, etc. In our workflow, we often receive various documents from clients — such as process workflows, BRDs/requirement documentsPlease Enable Snippets for Agents Adding Comments
Snippets and templates are currently enabled for agents when they use the reply functionality. There is currently no way to add a template or snippets when an agent comments. This is really weird. Our agents don't use the reply functionality, only theNext Page