You should hold a business manager account on Facebook. And make sure that the account is verified. Learn more.
A verified facebook business account
A verified Instagram business account
The Instagram Business account must be linked with business Facebook account.
To enable access to Instagram direct message to SalesIQ, from your Instagram account profile, navigate to Settings > Privacy > Messages > enable "Allow access to message".
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Write to us: support@zohoforms.com