Excel App Remote Line Break / Carriage Return Doesn't Work
Scenario: Remote technician uses a windows 10 machine to connect to a remote windows 10 machine (Unattended Remote Access). Once connected, launches Microsoft Excel and edits some cells. Issue is when he/she tries to insert a line break inside of a cell (carriage return), none of the keyboard key combinations work. Another Scenario: Locally, the same technician can open excel app, and press ALT+ENTER. So it works on local installation of excel. Third Scenario: Another technician can log into theZoho Assist mouse control priority
When you use Assist for Remote Support, does the session host giving support to a guest have priority mouse control on the guest's screen. I tried another application when the user was disabled and was using a headmouse and when he moved his head, he moved his mouse and it was impossible for me to take control of his screen as that particular remote desktop application gives priority to the mouse of the guest. Thank you.Zoho Assist Down?
Am I the only user with this issue? See attached screenshot.server 2019
server 2019. server keeps going offline for unattended support.... comes online, then disappears randomly, then comes back online, by itself, no interaction for me. I have reinstalled, the unattended as well, still does the same thing.... any ideasRemote Laptop Dont Reboot In ActiveX Viewer
Hi Using W10 OS via desktop application when the command for reboot is selected in ActiveX Viewer mode the end user laptop will not respond to the command.All users of Zoho Unattended Access being prompted for proxy info...and Zoho Assist dashboard down
As subject line reads. Everything appears to be broken today with Zoho Assist...especially Unattended Access.ZOHO Assist Not Connecting
I am evaluating ZOHO Assist, and I've been unable to make connections with the test subjects. The first test was done in house, from another machine. Using the Desktop App, I started the Session, and entered the Session Key at http://join.zoho.com, after acknowledging the Java Runtime and the .exe down/run the Client end just sat at Connecting. No firewall warnings, with Windows Firewall (Default settings). The Second Test was done with a remote computer. Same results. I am apparently missing something,Zoho assist not run as a Service
When I click on "Run as a Service" in Unattended Remote Access didn't do anything. I need use the function "Send CTRL + ALT + DEL". How can I get the Zoho Assist running as a service? Att, JB SoluçõesForward traffic to the root subdomain directly to /join
We recently upgraded to Zoho Assist Enterprise so that we could customize the users' experience when they're interacting with our support staff. We are hoping to be able to direct customers to our support site assist.mydomain.com without having to go to the additional step of typing "/join". Is there a way to set it up so we only need to tell customers to go to the root subdomain and not type the additional /join. Is this possible? Thanks!Possible account hacked, including two factor authentication tfa
Hi. I turned my PC on two days ago and suddenly an unattended Zoho Assist session started. I am the only person with access, so I shut down Zoho Assist and instantly changed my password and added two factor authentication. I just turned my PC on this evening and the same thing happened. How is this possible with TFA? Could Zoho themselves have been hacked? Nick.Where do I start?
Where do I start? I'm a newbie guys!Does Zoho assist have a native client for technicians instead of web app?
Does Zoho assist have a native client for technicians instead of web app? The reason I ask is because I want to use clipbopard, hotkjeys and other things. I noticed I need to use the hotkey meny to send shortcuts. I was hoping to send hotkeys just by focusing on the remote session. Is that possible?Zoho Assist OTP
I am locked out of Zoho Assist because it requires a mobile number for an OTP, however my number has been used on another account. I don't have another number, meaning I am locked out of Assist. The message says it's for security, however I already have Zoho OneAuth and Google Authenticator enabled for 2FA. There is absolutely no need for yet another auth method. Please either disable this completely unnecessary request, or let me know which account has already used my mobile number.Zoho Assist On-Demand connection lost if the technician not connect in fees minutes
Zoho Assist On-Demand connection lost if the technician not connect in fees minutes theres is any configuration or option to increase this initial inactivity connection? Thanks,local printing?
Hi. Is it possible when working on a remote computer via Zoho Asisst to print to a local printer? Thanks.One time password
recently your software ask me to verify my phone number twice a week, very annoying, please disable itScheduled reboot
Can a scheduled reboot be done with assist? If not, can that be added to a feature request? Very usefull option to have.Computer description for unatended client on user side
Can you please add computer description or some identification that is shown on user side for unatended instalation. So that user can say , this is computer named "something", that would prevent any confusion if computer is accidentally named wrongMy Zoho Assist Unattended Client is asking for Session ID when I try to connect to it
This computer is definitely running in unattended mode. I have been using it in that mode for over a year but suddenly Zoho needs a remote support Session ID when I try to connect. I rebooted the client computer and it's still asking for it. Thanks!unassisted assist copy-paste credentials / autologin
copy-paste of credentials/passwords (Windows Login) does not work. We tryed with the Windows Application, HTML5 and ActiveX setting on Web. We update many systems during night. it is a pain to type passwords like this by hand every time: a%P$6=^4VxSkUFX$ We need a workaround or a autologin function like other softwares do like Teamviewer, ISL Online and so on regards Marc HugiUnattended Access, prompts for "Join Remote Support Session"
On a MAC. We have the unattended agent on it and up to today, it's worked fine. Now we get this:File Transfer Dialog
Hi, Just an Idea or recommendation that will make Assist more easy to work with. When sending a file this dialog appears on the screen: If we need to change the location where the file is going to be copy and press 'Change Location" we get a dialog for that but behind this first dialog: We then need to move the file transfer dialog to be able to select the location. It would be less annoying and very nice that the File Location dialog appears on top and not behind the first dialog. I hope you canAnyone else have white boxes when connecting to Mac?
Whever I connect to my 2012 Mac Mini server (1TB SSD 16 GB RAM) I can't see the contents of any window. They just look like white boxes. also, the area where the desktop icons are is also just a giant white box. Any idea what is causing this? I want to love this remote solution and it has been pretty flawless everywhere else but I need to connect to this and 5 similar machines with some regularity. Thanks for any insight you can provide SKAccessing remoting view of work pc rather than actual view
Hi, I'm looking for a solution. I have staff working at home remoting into their work pc's and I have zoho assist deployed to these machines. Is there a way I can use zoho assist to remote into the remoting session? Currently when I remote into the work pc's I can not see what my staff see. I am only looking at what I would see if I went into the office and switched on the work monitor. ThanksThe system cannot find the file specified
Hi Zoho Assist Team, We have just been trying out Zoho Assist but whilst trying to initiate a session, I received the following message "Failed to join session due to the following reasons: The system cannot find the file specified". Can you please help us understand the cause of this message and how to resolve it? Thanks, RoyUnattended Access not working
When trying to connect to any server using Unattended Access the screen stays on Please wait Starting Support Session It never goes any further. As we support multiple Schools, during the Covid-19 crisis this is a complete disaster. Please advise asap Thank youZoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Customer Plugin
Hello Am I correct in thinking my customers can install the plugin as per screen shot and I then give them a session ID to access there computer. I have tried it a few times with no luck. They get a message to check the ID is correct.Full File Browser Functionality
Right now users can select a specific file to transfer across. It works fine for single files. For more complex tasks it would be extremely helpful to have a view that showed a full file browser of both the local machine and remote machine side by side and let you browse and select files & folder to copy across. This is the one feature that keeps us from moving fully from Logmein Rescue for unattended access, and we hope this feature it's coming.Download Button in Internet Explorer
My team and I are noticing that users accessing through Internet Explorer cannot download the application. They click the download button but nothing happens. I have tested it myself as well.Can access remote Windows Machine from Mac running macOS 10.15.4.
Installed the system update to macOS 10.15.4 yesterday. Now I can't access my remote Windows computer. The remote screen appears, but no controls (the 2 side panels) appear and no mouse or keyboard input does anything.Start Now - Starting Support Session
When clicking on "Start Now" it constantly loops through "Starting Support Session". At no point does it connect or allow customers to join the session.Unattended Access not working
Click on Connect and it comes up with Please wait Starting Support Session Trouble is, it never goes any further. Same issue on multiple sites. With the Covid-19 crisis this is disasterous and I would have expected Zoho to have some sort of acknowledgement of the issue on their website. Unfortunately i cannot see any reference other than on this forum.Zoho Assist Down For Hours
Zoho realizes that Assist has been down for hours, despite their Twitter account insisting to everyone that it's working?My Zoho Assist page just keep loading.
Hello, My Zoho Assist page just keep loading, and if I click on "Start Now", It shows the following message: This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 400 I made some tests like try to connect in another site, reboot the PC e some others troubleshootings. I really have to use Zoho to access machines of my company that are in another countries, so it would be great if you guys can help me.Grant Access to 1 machine for 2 users
We have an issue where 2 ZoHo Assist users need access to the same PC for a duration of time. (One user is training the other and both will need access to the one PC) In installing the free version, it wouldn't allow 2 users to have access to the same PC. Is there a way around that? I had to say it was OK for the installer to replace to prior person's email/account for the new person. Thank youCreating a Department in the Organization
Does anyone else have an issue with creating a department? I am just getting the fun spinning circle!Rename Deivce in Unattended List
Hello! Looking for the rename option in the Unattended Device list. It seems to have been replaced with a whole bunch of options that are not available to me since I do not have the professional version.Users are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the ServiceCannot Log ing
I can't log in to my devices and I can't get in touch with technical support. Please let me know if this is going to be the norm. We work remotely and can't access the system for hours. We'd like to know was going on. We'll switch providers if you can't provide support in a timely manner. Thanks, 929-466-8674Next Page
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Windows agent 2025_M02 release notes
Agent Version: 111.0.3.300 Release date: 24 February, 2025 Various Major enhancements to improve overall performance and optimize the user experience. Squashed a few bugs to improve overall product quality.Windows agent 2025_M01 release notes
Agent Version: 111.0.3.299 Release date: 05 February, 2025 Major Enhancement: Live Monitor feature compatibility released. Major Enhancement: Updated Scaling for multi technician cases with Android and Web based viewers. Various other bug fixes and performanceAttention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.Attention: Display Issues on Chromium Browsers with Intel® Core™ Ultra Processors
Dear Customers, We've recently identified a display-related issue that may affect some of our Zoho Assist users, particularly technicians using devices powered by Intel® Core™ Ultra Processors. What’s Happening? If you're running a Chromium-based browserEnd of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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