Zoho Assist | Desk email subject issue.
Hi Zoho Team When inviting my customers to join a remote session via the Zoho Desk ticket, they receive an email that looks like below. Hello , I've initiated a Remote Support session regarding your ticket, <#229664000005715001: Potentially unwanted application file >. It would help me view your computer and resolve the ticket quickly. As you can see, it doesn't contain the correct ticket number, just a long string of numbers. Hopefully you can resolve this. Many thanks JasonZoho Assist Unattended access is not opening
Hello, I'm trying to connect to a laptop registered on unattended access. The laptop is physically present in another country and I'm in India. When we try to open the Unattended access tab, it keeps on loading and none of the devices are displayed. My other colleagues residing there are able to access in instant. I have attached the screenshot for reference. I have tried to change the network provider, restart my laptop couple of times, cleared cache and again tried to access but nothing seems toZoho Assist session time inquiry
Hello, Is there a way for have time automatically added to a Zoho Desk ticket from the time spent during a Zoho Assist session? I know a session summary including the time spent is added to the ticket notes, but it would be nice if this time was automatically added to the tickets time. Thanks, JoshUnattended Multi Monitors Error
I recently upgraded to Zoho Assist Professional. Once I upgraded, I started receiving an error message on my unattended PC's when I attempted to change monitors; "You're currently in free edition. Upgrade now to access this feature." I contacted Zoho Assist support and received this reply. We had a breakage in our features earlier due to which the Send CTRL+ALT+DEL and the multi Monitor navigation options were also available for the Unattended Access computers in limited features. ThatAutomatically Track Time in Zoho Desk for Zoho Assist sessions
Hello, We have Time Tracking set to Automatic in Zoho Desk. We have the Zoho Assist integrated into our desk. Is there a way to set Zoho Desk to automatically add the time spent during the Zoho Assist session into the time history for a ticket? I have not been able to find an answer to this looking through the community and Knowledge Base. Thanks, JoshZoho Assist invites not going out
I'm new to Zoho Assist so perhaps I'm missing something. I'm thinking of switching over from Teamviewer, but so far have found the invite by email functionality of Zoho to be non-functional. Invites simply don't reach the customer. They can use the link I send and I assume they can also join using join.zoho.com by entering the session ID I give them. For me, the invitation feature is important in representing a trusted email from me to my clients. Can you let me know why this is not working.Zoho Assist wants a proxy while on VPN and it annoys users as they say it comes up at least once an hour
Hello is there a way to disable the popup for proxy request or just disable it entirely?Signo Ampersand &
Al agregar el signo & en el editor de texto en automático agrega una leyenda posterior ejemplo &, sugerimos que no lo haga el editor, que solo deje el signo. Graciaslogin doesnt save
hello, the Zoho assist desktop app doesnt save my login account, its irritating. Can you guys please fix it.Zoho Assist - Failed to join session
Hi, We are receiving the error below when running from a Dell laptop. They are running the .exe from a local drive. Any insight to this error would be appreciated!Device search
1. When searching devices , it would be nice if it would also show results with all devices from group with that name. To clarify, if we type Zoho in search devices, and there is group named Zoho with devices that don't have Zoho in their name they don't show in search results now. We understand there is group search, but it would be more simple with just one search. 2. And in search results if you could add column with group name, so when searching for example name like server it showBranding
Hi I would have to say the level of branding allowed is definitely underwhelming. Compared to your opposition it is virtually non-existant I would have thought the widget at least should be customisable for at least the logo, everything is zoho assist with a token effort to add our logo inzoho assist desktop does not remember me
when i fill up the login screen of assist desktop, i can mark a "remember me" checkbox. i think this would help me, that i don't have to give all credentials again, when i start assist desktop 20 min later.... the browser plugin works very well i think this is a problem"There is no disk in the drive..." (solved)
When I try to connect to one particular computer (Windows 8) that has Unattended Access installed on it, the remote computer has a box that pops up on its screen saying: [ZMAgent.exe - No Disk] X There is no disk in the drive. Please insert a disk into drive D:. I have to have someone at the remote computer click on Cancel or Continue before my Zoho Assist finally connects to that computer. Any idea what's going on and how to fix this? The other two computers (Windows 10) that have UnattendedOur customer console gets a makeover.
We are changing the look of our customer console for better usability and to add more features. With the new console, the customer will have more functionalities to work with during the session. The new features in the customer console include file transfer, multi-monitor navigation, and proxy settings. You can also check the active participants involved in a remote session. Along with these new features, we've retained our existing features like annotation, chat, and swap screen. We hope the newUnattended Remote Access - Join, not Connect
Hi, i have been using the Unattended Remote Access, which allowed me to connect a desktop at home. It had been working fine, but first for some reason it went offline if idle for a while: I think I fixed that by changing the setting on changing it to never go sleep. But now I have an issue that while it reads online, it does not have 'Connect' status, but 'Join'. And I see the 'you will be able to access the remote device shortly' message running, but it does not connect... Any ideas?Local Tab Key Stops Working in ActiveX Mode
I noticed the other day that my Tab key seemed to stop working on my local machine. At the time I was connected to a remote laptop on the other side of the room, but didn't think anything about it. A little while later it started working again, so I thought it might just be as a fluke. Today, I rebooted the local PC - tab was working. I did an unattended connection to the laptop and noticed the tab stopped working, but it was working on the remote machine (checked that thinking it might be theScreen Blanking Typo
There is a typo displayed to the customer on screen blanking. Where it says "Ctlr+Alt+Del" should be "Ctrl+Alt+Del"Mass Deploy to Liinux Computers
I have a script that automatically runs the install of the agent on my linux boxes. The problem is if the box was already installed previously it shows up more than once with the exact same hostname in the Unattended listing. Is there a way to install that will not overwrite if it is already there or is there an option to deleted multiple items for delete from the interface?Zoho assist api
I need to provide technical assistance to customers is there any api for zoho assist.Remote Assist Reboot - User can't login
Last night one of our support agents was using Zoho Assist doing a remote assist session. A reboot was required. Upon rebooting the Windows 10 user says he can't login and that he is getting an invalid password error. Is this a known problem? Any thoughts? Awaiting customer to arrive at work today to attempt safe mode boot.could not clear checkbox "techincian info box"
please help - i accidentially marked the checkbox "Technician Info Box" and now there is always an info box to accept, when i'm connecting. i tried to uncheck the checkbox - but it doesn't work can someone help me, pleasezoho assist desktop says offline
i just installed zoho assist on 3 windows 7 desktops in my office. it works fine on 2. but the third one it when viewed remotely via unattended access appears as offline. i know its not offline bc I can see it across the room. also if i am at it I can access the other pcs with zoho assist. ie they are not offline to it but it is offline to them. very odd. please helpzoho unattended installer - network connectivity not present
Hi, I have a win10x64 pro machine on which i have zoho desktop, i am logged in to zoho web, and able to start a zoho remote session to other unattended devices and manage them. Can someone please tell why the ZA unattended agent setup (installer) exits with: "Configuring unattended access failed due to the following reason: The network connectivity is not present or not started." I see the agent installed, i can start it, but it does not log in even though i have already added as allowed app to firewall.Zoho Assist Segmentation Fault
I'm looking to move away from Teamviewer and purchase a license for Zoho Assist, but I use Linux as my operating system and I'm now running into the issue below. I've recently installed Pop OS 19.04 (a derivative of Ubuntu) Linux OS and have tried to install the x64 appimage (for technicians) several times. Each time it adds a desktop file to the app launcher (Gnome Shell), but when attempting to launch the app it gives the message "segmentation fault" with no further information. I've removed theBlack or blank screen by default for certain unattended PCs
I saw this as an earlier topic but it was not finished. I see that I can on purpose blank out a remote screen, but we need the ability to have the screen blacked out on sensitive machines by default, and not to have to rely on the remote user remembering to black out the screen when they connect. Is it possible?Unable to connect to unattended clients
Hi Zoho I'm having problems connecting to some unattended access Windows 10 computers. I have been connecting to these computers without issue for some time. Problem started last night. In this example, I have 3 unattended computers on the same network. I can connect to one, but not the other two. I simply get to the following screen and can progress no further. Here is what I've done to try and resolve the issue: 1. Disconnected one PC from LAN and connected to mobile 4G hot spot to rule out LANIs there a way to auto minize or stop Zoho Assist to pop-up when accessing Android unattended?
Dear all, Is there a way to auto minize or stop Zoho Assist to pop-up when accessing Android unattended? The purpose of Unattended is to be able to access when the user is not present online. So, why showing the application on Android when connected? How to avoid this? (auto minimize or stop the application doing this) Thanks, Jean-FredericFirefox Extension Signing
HI, Since Firefox version 48, Extension signing is now mandatory, that is cannot be overridden using the previous "xpinstall.signatures.required : false" config change. This has caused the Zoho Assist Firefox plugin to be disabled in my browser and cannot be used. Are there any plans to get the Zoho Assist plugin updated and signed to resolve this? Thanks, PaulRepresentative's console stops responding and has to refresh/reload
For some unknown reason and on a random basis, the remote session seems to drop/stop responding. After a few seconds (10-30) the screen seems to reload on the remote computer then starts responding again. I primarily connect using the unattended computers option. Why does this happen?Windows 10 OS and some applications stop responding on remote machine
The remote computer is unstable after connecting to an unattended Windows 10 computer. The local user nor I can close some apps. Sometimes we can't even get the computer to restart without holding down the power button. Disconnecting the remote session doesn't clear the issue. Very frustrating when this happens while you are trying to resolve or assist an end user. Why does this happen? Thanks,From ZOHO JAPAN COMMUNITY
Hi everyone & Hi Especially ZOHO Assist developer team I am using Assist and using customer remote support. We have more than 10 customers using by remote support in Japan. But Customer says [ Why not Japnese? Why use English Only Enter Join session?] We usually answer [ZOHO assist is not support in Japanes, Sorry] But we found. using chrome by chinese. Already change language to chinese. Is it easy change to Japanese? So, I want tell ZOHO assist team, Why not change? If you have no time ,I don´t remenber the password for superadministrador account
How I can reset the password ? because when use the option for reset not have the option for secundary email, only phone number, the problem with the phone number is that is mistake.Connect button greyed out
Ive installed unattended access on 6 machines, but 1 of the machines says its online but the Connect button is greyed out. All the others are fine. ive tried uninstalling and reinstalling the software, but same issue. Nothing special about this machine, its a windows 7 machine like all the others.Customer clipboard limit exceeded
I attempted to remote into my computer and had to create a report in excel. I attempted to copy data from my SQL Management Studio Server and upon doing so, received an error that clipboard limit was exceeded. I know my computer is capable of copying the data because I copy more data than the data set I was working with locally. I was using Chrome to connect. Both systems were Windows 10. Please provide a solution as this is one requirement that we need to take on this product in full.Zoho Assist just dropped connection and won't reconnect
I was just using Assist to work on a machine in a different location. Then it just stopped. I lost the connection. When I try to reconnect, it just keeps me waiting. The status in the panel shows the machine is connected. I need to finish something in the next 4 hours. Hope someone can help. Thanks.Zoho Unattended Assist do not reply on linux machines
Hi to all. I'm trying trial version of Zoho Unattended Assist with 3 windows and 2 linux machines (one is raspberry pi). Few days ago I'm experimenting a problem with the linux remote machines. Connection is made without problems but after that there is no more response, in all linux remote machine. No click response, no mouse movement response. No problems in windows remote machines. Is anyone else experiencing a similar problem? Thanks. IvanZoho Assist desktop Software
Hi, We need install Technician remote exe on programs files, because the Software Restriction Policies. (Cant run EXE in profile folders) There is any installer? (Not Unattended software) And other problem is about PROXY settings. We have a huge WPAD proxy script configuration and the Zoho Assist Software same times not work. Can we have an INI file ou registry setting to force a specific PROXY for ZOHO? Thanks, Best regards,Can I restrict technicians to only certain computers?
We are considering switching from LogMeIn to Zoho. So far everything seems great. One issue we are having though is I cannot figure out how to restrict technicians so they can only connect to certain computers. We will eventually have around 500 machines in Zoho, and we want some techs to have access to all of them. We would also seperately like to have other techs be able to log in but only see one or two computers, is this possible? I can add techs to different departments but I cannot figureI have the Free Assist plugin for Chrome on my Windows Computer
I use my Google login. I sent the assist request to my son who is running Linux Mint 19.1. It asked him to download an app called connect, it downloaded (connect 64 bit) but no right click menu options showing up like the instructions say. When he clicks on connect it says it doesn't know what package to open it with. I just want to remotely help him on his laptop. I don't need him to be able to remote into anywhere. In fact I don't even need unattended, just to be able to remote in when he needsNext Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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