samples Reports
when medical team make call there's no way to add samples (From products) and i want report for samples
Events Calendar - No updates to attendees
Why is it when I change some information in a Zoho event on the activities calendar, none of the attendees gets an update? I am constantly forced to delete the event, then create it again, and ask all the attendees to remove it from their calendars manually.
My Contact Report suddenly will not display on the Vertical Stacked Chart.
I just show an error that reads " undefined keywords"., Any ideas? Ellen Morgan Customer Support Structured Cable of VA
How does CRM handle products with 2 or more models?
Hello guys, this may be very basic, but how should I handle products with more than 1 model? For example, I sell desks. It's the same desk design, but one is 200cm long and the second one is 170cm long. Obviously, their prices aren't the same, so I need to specify in the quote to my client the lenght and therefore the change in price. I don't want to create two separate products, since it is the same design. It's the same product with model A and model B. Thanks a lot for the help. Rod.
email issue in ZOHO leads
We have setup a ZOHO CRM system for 2 users with outlook 365 integration thought the plugin. All works fine only i have one question. On the page of a lead you have the email section. Here you have following option : 1)sent Emails from CRM 2)All 3)IMAP SHARED USERS. ( and both users are shown ) How come i cannot see ALL email ( sent from within ZOHO + sent from OUTLOOK ) when i select ALL ? Thanks in advance Andrew
Build Report
Hello, I need to create a negative report. How do I parameterize the accounts that do not have potential for a period? Thanks
Time Zone Issue
Hi, I did read through the forums to find an answer with no results. I Have my personal and organization times zones set at the same time but still am two hours of between my phone app and being on the site directly. My Google Calendar is set for Central time as well. How do I adjust things so the time zones match? Do I just have to set my personal settings 2 hours behind so It coincides with my phone app?
Attachments are being erased
Hello, My attachments are being automatically erased from one day to another. No other user is doing this, could you please help?
RTF for notes and using links
Is it possible to use RTF in notes for leads or contacts, or in task descriptions/notes? I like to use bullet points to summarize my notes and doesn't seem like I can do so in Zoho (although ironically this forum has plenty of formatting options!). Also, is it possible to insert links in notes or descriptions? I often take my notes in Evernote and would like to link to them. In fact, is there any Evernote integration available in Zoho? Thanks! David
Auto mail
Hello, I'm using the free version of Zoho for a non-profit organization. Is it possible to send a automatic Email when someone is added to the contact list via the web form? Kind Regards
Is it possible to reusable create user defined fields?
Hi I am new to Zoho CRM and I need to create a 2 Custom Modules for my company. I need to create Employee module to Store the personal information (name, dob,etc and Postal address and Residential Address)of Employee along with his address and 100 point IT validity details. I need to add Postal address manual only if Postal Address and Residential addresses are different. (which will be defined by check box as usual). Is it possible to hide/show section and auto fill the contents based on value of
Reminder option in Open Activities -> New Task (Leads)
Hi all, does anyone know what happened to the option of setting a reminder for new tasks in open activities (ZOHO CRM leads)? Just yesterday I was able to do so - for example set a reminder about a call i had scheduled as a new task, with the ability to choose the date and time of the reminder - and today the option is gone. Has anyone else noticed that? Thanks! Ania
Large Sapce between Web Form and Header on Wordpress
I created a web form in CRM plus and added to my Wordpress site in text view (I saw that someone prior had a similar issue and the response was to be sure that it was in text view). That said, there is a large gap between my header and where my web form starts. We have done everything we can to try to figure out what is causing it, but have had no luck. Can someone please take a look at my URL http://www.flcompquote.com and let me know what could be causing the issue? All we did was copy and
Photo contact where stored ?
I upload a Photo to my contacts and I see it in the left uppercorner. Beautiful ! Can it be a bigger size ?? Can I get this Photo in a Listing like: ( via create a new View): Mr. Johson xxx@yyy.com ..Photo xxx Mr Carsten yyy@zzz.com .. Photo yyy Thanks for help. William
Workflow Not Tiggering
I have workflow with a custom function that at the end updates a status field in our cases module. There is then a workflow setup that is supposed to trigger when the status field is updated. When I test the code from "save and execute script", it works perfectly the update triggers the workflow and there are no issues. However, when a new case is opened via the webform the custom function executes like it is supposed to and updates the status but the workflow that is supposed to be triggered by
Tip #26: Add new prospects through your incoming call pop-ups.
As part of our weekly Tips and Tricks series, we are back with a small tip about adding prospects to your CRM database faster. If you've integrated your telephone provider in your Zoho CRM account, the calls that you make or receive inside Zoho CRM would have contextual business information. That way, you'd know details of any lead or contact who's calling you, before attending the call. But when a prospect who isn't in your CRM database calls you, you would get an incoming call pop-up from an
How do you make a custom form in CRM?
What I'm trying to do is make a company paper form electronic can this be done in CRM?
Missing Plug-in
I recently just purchased an iMac and noticed that my dashboard isn't working inside of safari on my new computer. Instead of my usual pipeline graphic there is only text that reads "missing plug-in". Please help. Thanks
Activities - import with lead information
I wanted to muss upload activities. They should be associated with leads. How do I put the leads information in the upload file to ensure, that these activities are linked to the leads? (Btw. I'm using the German language version)
CRM - can multiple mail accounts show up as one inbox?
Using CRM, I've got multiple email accounts - can I configure settings to have them show up as one email inbox?
Amazon Connect Integration
We are setting up the Amazon Connect phone integration with our CRM. If you have too many agent status you can not see them all or scroll, unless you minimize your zoom to about 75%. Anything we can do to fix this? OurcClient is not willing to scale back on the amount of status they use. Browser Zoomed out to 75%
Migration of Data through Email ID
Hi All, I want to import/migrate Potentials into the CRM, however the related to does not pick up Email Address. I need to use Email Address since there are more than one person with the same Contact name.
multiple update records API call trigger the workflow rule? i
multiple update records API call trigger the workflow rule? i tried but it does not trigger the call i have a workflow rule which trigger on record update, if i update the record through single record update than it works but if i update records with multiple record update it does not trigger the workflow rule please clear this
Problems getting email to work (send mail)
I just started working on Zoho today. have gotten my google mail integration working but whenever I try to send an email from the CRM, it doesn't work. I'm trying to utilize the email templates. It originally said that i need to disable adblock...which I believe i did. Still nothing. I think i accidentally disabled the alarm saying to disable adblock as well.
Email tracking
I would like to store email communications with the corresponding contact. I see that i can do that if I am sending an email from the system. Is there a way to store emails not sent? In other systems, I have seen that there is an email address that I can bcc that will go to the system and be connected with the corresponding contact. Is that possible in Zoho? Or is there another way to collect emails that are not sent directly from ZOHO? Thanks!
Mail Add On Storage
Hi there We are using the Professional Edition with CRM with Mail Addon to synch with Google Mails. We have additional 15 GB, but for one user it exceeds and his e-mails are not synched anymore. Is there away that w can allocate the storage we purchased among the different users or how can we make sure all mails are always synching? Thanks, Chris
Please help me cancel my crm account
I need to cancel my CRM account in order to use another Zoho CRM which we have set up in parallel. I received the following automated email from zoho CRM: ============================================================== Hello, Mr Person has invited you to join XXXX ltd's CRM account. Since you are already a part of ZZZZ CRM account and you are the only active user in that account, you will not be able to accept the invitation. To accept this invitation you need to, Delete ZZZZ CRM account. You can
Do I exploit all the tracking possibilities in Zoho?
At my company we are doing our best to track ROI on marketing activities, but I'm not sure if we are doing it optimally. Especially we would like to be able to find out if people that register for our free trial (we sell software) have EVER clicked on one of our SoMe ads. According to Google Analytics almost all of our conversions come from organic searches and 'direct', and when I look at 'Assisted conversions' on Analytics these two are pretty much also the only two sources that are shown. We believe
Sharing a contact
How can I share a group of contacts with other users or user roles?
A word of caution before switching to ZOHO ONE
To those in another edition of Zoho CRM that are considering switching to Zoho One, make sure you're not over the standard allotted storage limit before you proceed. i.e. anyone using BCC Dropbox and paying for extra storage. There is no extra storage option in Zoho One as of yet, so you will not be able to BCC any new emails with attachments. This may not apply to a huge swath of users but for those that it does it will save you a huge headache until they sort this out.
loading events
I am trying to load evebts from excel and am getting an error "From date must be less than or equal to to date" . Both dates are in the excel file but only the to date is being copied to the data loader. Can you help?
Importação de clientes - HELP!
De: Não Consigo importar Meus Clientes. O Sistema NÃO possui hum modelo de Como preenchido Ser DEVE?
Search for Duplicate Tasks
Hello. Is there a way to search for duplicate tasks? I might have created some duplicates accidentally which were triggered by wrong workflow automation.
email conig
I have set up to send mail to a mailbox. For statements in the mail I need to get sent emails, how I need a way to configure mail and Zono for that would be in your mailbox in the section sent letters preserved. Mailbox mail.ru
Mail merge activity
Hello , I was wondering if theres a way to track activity of mail merge documents activity. For example everytime we get a new client they have to receive a welcome packet and not all of our clients have emails (servicing senior citizens) , so sometimes we have to print it for them. I realized theres no "tracker events". I also noticed that when you email from the mail merge view the system doesnt log the email in activities. Is there some type of workaround ? Thanks.
Bounced emails not reported
Hi, we use the outlook plugin and are not getting reports of bounced emails so assume that emails have gone through. is there a fix for this basic functionality?
Mapping Account data to contacts and potentials
Would like to map the data from an Account record (i.e. industry, account specific information about their systems, etc.) to the contact records and potentials. Is there a way to do this? Thanks
Turkish Language support!
Hi, We are thinking of testing ZOHO but need to make sure it fully supports Turkish language. would appreciate feedback from ZOHO experts about this point please. btw. we also need it to support all other options like Books , creator ..etc Regards, Ahmad
Forecast categories
I have created 16 stages for the many steps in our sales processes and have associated them with probabilities using the Potential Module probability mapping feature, however, my boss would like to set the stages as sub categories under 6 main Categories I was thinking I could use the Forecast Category or Type in the Probability Mapping feature, but couldn't see if i could run reports or list views of opportunities using the Forecast Category or Type. How do you run reports using Forecast Categories?
ZOHO GDPR compliance as a data processor
Hiya, I would really appreciate it if Zoho can provide an update about how Zoho CRM will be compliant with GDPR - i know there are threads within other product forums, but I'm just keen to see how Zoho CRM will provide 'contracts' in its role as a data processor with those using this service. Many thanks, Joanna
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