Bug: New Look Record Details Page > Quotes > Each Line Item Description
Minor bug with the new records details page. We generally have a few lines of description within each line-item. Summary: Unable to move the cursor via keyboard up or down to text lines above or below. You can arrow (using keyboard) left or right but can't arrow (using keyboard) up or down. You can to keep clicking with the mouse instead. Steps to reproduce - Open new look Quote Record - Edit record - Go to a line item and paste several lines of text - Click anywhere within the lines of text and
Stopping and Restarting Backups
Hello, Our company currently has two backups run a month. The next one is slated for March 31st but I need one before then for a project. I have tried to figure out how to buy one additional one but I cannot seem to accomplish it. Does anyone know if I stop the backup now if I can get one right away and then restart the backups? Thanks! Tonya
Why are emails sent to client from a CRM user visible to all other CRM users?
Zoho has quite sophisticated settings to set up users within Roles and Groups to control what data users can view or edit. This has enabled us to have separate departments on Zoho only seeing the data that they should see. But there is a big problem (for us) because if a user from one department emails a client (using the CRM) then all other users in any department can see that email. In short there is not privacy settings at all for client emails - all users in your organisation will see all emails
Timing of revenue for forecasts and reporting
Hi, We are a small media/advertising sales business and we sell advertising campaigns which may run over multiple months/quarters. We are using CRM to track our Deals but we are having trouble with when revenue is displaying in reports/forecasts. Currently (as I understand it) the Forecast function and reporting shows the revenue when the Deal is "Closed Won". We need the ability to defer this revenue and allocate it to specific months. For example we may close a deal ($5,000) with an Advertiser
frontend customer purchase history and invoice
hi! I am looking to provide customers with their purchase history as well as their invoices from zoho. Is there a way, perhaps a unique link for each customer, for them to check their history right on zoho?? Thanks!
Contacts template suddenly started using Mailing (address, city, etc.) rather than Billing
Our Organizations template has fields where, for the address, we've been entering "Billing" details (address, city, etc.). And we would then create Contacts off of that Organization, and Zoho CRM would carry over all of those Billing address fields. Suddenly within the last hour or so, our newly-created Contacts in connection with the most recent Organization we've entered no longer show "Billing" - now, although the CRM is still carrying over the address details from the Organization into the Contacts
Cannot delete a lead
Please let me know why am I unable to delete my leads
Conditional Block in Email Template
Hello I am in situation where i need conditional Block in email template. means if Condition X satisfied than Few Lined get added like If(website!="") { // Add few lined of html content in email template. } is this something possible to have in Zoho CRM
Did not subscribe yet, bad support experince from 1st day.
Okay, the only reason I'm writing this is to compensate for the time lost from my life and save it for others. my experience as follow: stated the trial, had issue, chatted with the support, first two time they helped, then started to not understand my requests, giving me "will get back to you", a after I requested a call or conference using voice, first they said after Hour then preferred to chat which last for an hours then now solution, after that they schedule a call for the second day and the
Sort Record - Email Status - Clicked
Is there something that I am missing? It seems so obvious that a user could take action during the sales process based on a lead or contact clicking a email, but I see no way to use this information outside of Reports. Please don't suggest using Zoho Campaigns, I am asking about Zoho CRM. Below are two very specefic examples: Looking through many of your support and marketing pages, they all mentioned "emails clicked". For example, here: https://help.zoho.com/portal/en/kb/articles/manage-email-insights#Monitor_Email_Response_Contextually
Did the 'Deals' module go away?
I am working on putting together workflows for leads, and noticed the Deal module seems to be gone in the latest Zoho version. Is that correct? Are accounts now the only things that can be won / lost?
Prefilled CRM form dropdown and custom email for each value
We are using the webform in CRM, for sending potential new customers a sales-document via e-mail and add the person as a lead in CRM. All the products are in a custom mules called "estates", and on this is a field showing the status (for sale, sold, pending). We are using tags to select the right template, and to show what product the lead is interested in. We made a new form for each product (real estate) and is now facing a limit of the number of active forms available. Is there a way to create
How to duplicate a lead?
Newb here. I'm entering basic data for leads I intend to contact after coronapocalypse passes. I assume at least some of the people I'm entering will refer me to others in the same organization who, hopefully, will become my Contact (in Zoho terminology). It seems to me that calls for creating a new lead with all the same info as the old one, just with different name, phone, and e-mail info. If that's true, is there a way to create a duplicate of the original lead, to spare me the hassle of re-entering
Email Opens are Tracked from My Own Inbox
Whenever I open a sent email from within my own inbox, it is triggering a read receipt to Zoho. This is triggering open emails that are not from my client but from me. I am using Gmail.
Events don't show up in participant contact records
I do not use Zoho email to issue invitations to participants for events, so I have to add them to the event after the event has taken place. I can add people as participants, but when I look at their contact records, the event does not show up.
Zoho CRM- IP address for login history
We had a malicious data breach from a former employee. Is there any way to get an IP address from the past logins for a certain user? We just need to confirm that another individual didn't use someone else's login info (which is private but you never know) an IP address would be sufficient, this was less than 1 week ago. Any guidance would be appreciated. Thanks in advance.
Zoho CRM customer portal - change user email
Hi, I want to change the email and name associated to a particular portal user. The user is seen in screenshot 124. I modified the Contacts record associated with this user: I changed the name from "vendeur profab" to "Inventaire MLS" and the email from "vendeurprofab at gmail dot com" to "inventairemls at gmail". (Screenshot 125) The changes made on the portal user's record is not reflected in the portal user list. Please help!
Can I do litmus email test from Zoho CRM?
Is there any way to do litmus email testing from Zoho CRM? I know Zoho Campaign allows this to preview what the email would look like if received by desktop/mobile and a variety of clients (gmail, outlook, etc.). Is there any way to run these sort of litmus tests for emails from Zoho CRM?
Add an approval process in CRM Finance module
Hi, We are using Finance module in CRM. We are able to create Estimates. However there an approval process to validate the Estimates before conversion. Sadly this approval happens in books, and not in CRM. It should be possible to do in the Fiance module too. This would avoid to switch back and forth between CRM and Books.
Merging, Adding or Linking Emails in CRM
I would like to Merge, Attach or Link Emails in CRM (internal and external not associated with a contact) to a client email record. This should be possible if internal communication between two staff is associated with a client. The only way I can figure this out at this point would be to add a note (copy/paste) email for reference.
Best practices for measuring Product Demonstration efficiency
Hello dear community ! I'm sales rep, I often do technical products demonstration on customers site and I want to monitor the rate of succes of it. I mean the ratio of customer that have experienced our solutions and that who bought it. I have 3 kind of element to track: 1/ On-site product demonstration. 2/ Remote demonstration. 3/ Customers trials (without my intervention); If you already track this kind of indicators in Zoho CRM, what is the best way ? (ease of use, relevance,...) - What kind of
Mail delivery problems with ZOHO CRM
Dear reader, We have big problems getting e-mail from ZOHO CRM delivered. A lot of the e-mails send from the CRM to multiple recipients is placed in de SPAM folder from our clients. We have placed the underneath mentioned DKIM signatures for notifications.zohocrm.com, sender.zohocrm.com and mailer.zohocrm.com in our DNS. We have added the SPF with the transmail.net domain. Should we consider adding a DMARC policy? What is best practice? How to adjust the ZOHO CRM for this? Please help, this is disrupting
Zoho Biz Card Scanner
If I scan biz cards onto the ap on my iphone (card scanner ap), how can I then go online on the website & see those contacts?
Auto Populate AMOUNT Field via Function?
Hi Everyone, I am looking to have the "AMOUNT" field auto populated with data that is calculated into a "TOTAL" field. The TOTAL field is part of a sub-form that is the final net amount of the contract value (salesperson enters Gross amount and discount amount and the total is populated - gross - discount = total/net total). I would like to have that dollar amount in the TOTAL field be autopopulated into the AMOUNT field for reporting and tracking purposes. What is the best way to do this? Thank
Potentials Report showing duplicate lines
I have created a report on Potentials that are at a certain stage, and included Quotes on those Potentials, as I want to include Quote Stage on the report, but the Report is showing multiple lines for the same Potential due to there being separate Product Details within the Quote, so a line is being included in the Report for each Product line. How do I only show a single line for each Potential but still include the Quote fields?
Sync or push Customer list from CRM to Google ads remarketing
Dear Zoho team , For now, Zoho CRM can integrate Google Adwords, but only can track lead from google ads and and push conversion datas back to GG ADs. Is there automatically sync between Zoho CRM customer list ( email ... ) with Google Ads audience for Remarketing ? Or we can only do export excel list from CRM and import into GG Ads ? Eventhough Zoho Markietng Hub is great , but still GG Ads plays very much part indepth remarketing. So we hope the Sync of Customer list with Google Ads can
Creation field in different modules
Mi pregunta es la siguiente: ¿Cómo puedo crear un campo que se repite en diferentes módulos (Facturas y Proyectos), y que su contenido se refleja en los módulos en los que tengo el campo. Con la esperanza de que usted me puede ayudar con esta pregunta. Gracias.
${companyLogo} Dev Edition
Hi, I'm new to Zoho and i'm playing around with the Dev Edition CRM. I'm noticing that when testing the Big Deal Alert Template which has a dynamic image link - nothing is actually showing. Why is that? I'm trying to figure out how to include dynamic images into my templates but if this sample template doesn't work? thanks.
Automatically update age on a contacts birthday
After reading through the forums for some time with no luck, I finally found a way to automatically recalculate a contacts age in Zoho CRM. First, I added a custom field as a Single Line field called Last Auto Update Then, I added a function to the contact layout with the following formula to calculate age: Floor(Datecomp(Now(),${Contacts.Date of Birth})/(60*24*365.2425)) Next I created a workflow that triggered on Birthday that notifies me via Slack when I birthday occurs and also performs a field
Detect duplicates across Leads and Contacts
In building the contact (lead) base we get many contact lists to import. Some are classified as contacts other as leads. Many duplicates. Improvement It would help if the system would prevent creation of duplicates entries, checking email (s) across Leads and Contacts. Enhancement I generally see a problem in a technical distinction of Leads and Contacts. How to turn contacts again into leads to be tracked is an often raised question. An approach for systems designed with two different people tables
Adding Tag to Contact via Macro?
Is there any way to add a Tag (or multiple tags) to a contact using a Macro?
Phonebridge experiences in Europe
Hi all Been looking at implementing phonebridge all day but I simply cannot find a European provider with full Zoho One support. BT cloud phone seems close but are quite expensive. Twillio seems ok but the call quality was very poor in the trial and they only support CRM. Anyone that are using Phonebridge in Europe with any luck? btw, would be great if Zoho added some default check boxes and mandatory images for the VOIP companies to fill out and display on their integration page. Comparing the different
Customer Loyalty module in ZOHO CRM
I need to build a customer loyalty module in Zoho crm. Is there any modules on customer loyalty or we need to customize that module, if we need to customize that means what is the prerequisites for that? Thanks in advance.
Zoho WebForm Spam
Lets face it, the Captcha feature does not eliminate all spam. I would like to put in a request to beef up the Zoho WebForm featue to eliminate the Captcha because it is an out of date and Bots still get around it. What kind of client wants to fill out a Captcha? its just an unwanted step that turns away prospective clients. The "I am not a Robot" would help but is not the best solution Maybe the developers can come up with an idea of how to fool bots -- If anyone fills in a hidden field that is
Blueprint overview
Hey, I'm working on some changes to our [CRM] Blueprint. Is there an option to print or export (PDF, PNG, other) a blueprint to get a full overview?
zoho intergration
how we can integrate zoho crm with wordpress. kindly suggest plugins?
Adding contacts to ZOho Campaigns
Hi, I would like to be able to add more than 100 contacts at a time to Zoho Campaigns in Zoho CRM. Currently only 100 contacts show up at a time in search. Is there a way to add all results?
Set Time Zone for a Meeting in another country
Hi, I'm having trouble seting a different Time Zone for meeting we are having (or scheduling) in another country. For example, I'm from Argentina, but next week we will travel to the US and we are scheduling meetings with a different GMT. When we add a new event, the CRM doesn't let us choose the GMT. Can you fix this issue during the next days?? Its REALLY important for us... Thanks Juan
Email notifications based on timezone
We manage our CRM for our global sales team out of the United States, but that means 'office hours' for automation do not work for our global sales team. We have notifications setup so that 15 minutes after a lead comes in from the website an automated response is sent as though it was from their sales rep. But if they send an email outside of normal business hours then that response appears we are in the office when we are not. Does anyone have a creative way of accomplishing these global email
Remove an autofill pop-up?
Is there a way to delete one of the suggestions / autofill of previous entry from the text field drop down? Example: I typed "Valley Center / Escondido" once - I don't want it to pop up as a previous entry so that only "Valley Center" fills the field as I start typing. I don't want to delete all of them, just the ones I may have used on accident. Not sure if this makes sense... I tried using my web browser settings, but I can't do it (on my iMac) like I used to be able to on a Windows PC and from
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