Integration with Wildix - click-to-dial opens Facetime on Mac
Hello everyone, My Zoho Enterprise edition is integrated with our Wildix PBX. I've followed the instructions but when I click call on a number it still tries to open Facetime. I'm using Chrome on a Mac. Is there something else I should be doing to make an outbound call with click-to-dial? Many thanks, Neil
Inactive Contacts and Global Search
Hello, we are currently investigating, how to deal with people leaving companies etc. I was quite surprised, taht ZoHo has no option to "deactivate" contacts, so they remain in the system and historical data, but they do not appear in contacts, global search etc, despite looking for inactive contacts.... So my idea was to implement an option set (active & inactive). Filtering in the Views is at "Contact" Module is quite easy, but filtering in Accounts, Global search etc. semms not to be possible...
CRM app ring central
So making calls from zoho CRM app for years now have gone over to ringcentral and tried their iOS app. Looking in CRM app you can choose iPhone, Skype etc for making calls is there an option for the Ringcentral app.
Email already present in another CRM
dfilipoff1@gmail.com User dfilipoff1@gmail.com is already present in another CRM account. Please fix this issue, we have not added this email to any other CRM account
Case Sensitive Duplication
Guys, Can you help? I use the CRM as a B2C system. Our company regularly cold calls so to keep track of this we upload every lead to the system so we know who we have called and when. This could be as many as 1000 new leads a day. To simplify the process we use formulas in excel to auto generate email addresses based on first names and last names. This generates email addresses that could be either john.smith@test.com or John.Smith@test.com depending on the users input. However, when new leads are
Adding a Tool tip to a picklist field
I've been trying to add a tool tip to a picklist field with no luck. I was successful adding it to a single line field. Can I not add a tool tip to a picklist? If not, any suggestion of a workaround would be gratefully accepted. Thanks. Dora
Finding Contacts Without an Open Activity
I called zoho support and they weren't able to help me. I have a new employee who is forgetting to schedule follow up calls on his contacts. I'm looking for a way to find his contacts that don't have any open activity. Can anyone please suggest a simply way to do this by either using search or running a report? Thanks
Zoho CRM SPF and DKIM
Hi, We use G Suite/Google Apps. Need assistance with the SPF Record for Zoho CRM. I have added this into the DNS with our web host: v=spf1 include:zohocrm.com include:zoho.com include:zoho.eu include:zcsend.net include:servers.mcsv.net include:_spf.google.com ~all" but still, shows emails as sent "via mailer1.zohocrm.com" See example below: It should only show as sent from CT Sales.
Zoho CRM -Deals Date stamp
I have a tab in Zoho CRM called Deals when we create a new 'Deal' the date and time shows up, but as a part of the Created by Field, so I do have the date and time, I can bring the Created by Field into a report but I cannot seem to run any reports where I can filter by date? Am I missing something?
Can tagging people via @mention send some sort of notificaiton?
I'd like it so that if I use the @mention functionality in a Note, it will send some sort of notification (in Zoho CRM, email, slack, whatever) to that person. Feels like this should work right out of the box, but I can't seem to get it to do what I want. Suggestions?
Many-to-Many Module Association issue
Hi, We are facing issue with making relations between modules.. our project is very simple we have 2 modules. 1 - Contact module. 2- Vehicle module. each customer from the contact list has one or many vehicle. what's required ? 1 - One the contact page we want visibility of the vehicles related to that contact ... not all vehicles. 2- adding vehicle details when creating deals. we have tried to use multi-select lookup, but its not serving the purpose as its bring all vehicles not the associated
Limit of Ten Links per Module
Could the limitation of ten links per module be removed? We use links to code various URL's, mostly the creation of scheduling links for Appointlet but also some other things like to format and email message with CRM data. We use the Professional version which works great for us so we don't have access to custom buttons.
Customer score/ matching two sided market place
Hey folks, I'm trying to implement a scoring algorithm to match customers (two sided marketplace, we have buyers and sellers as customers) and I'm having a little trouble figuring out how to get started. The idea is to calculate and store scores based on the properties (region, price of offerings, etc.) and then display a list of potential matches weighted with this score. Can this be done within Zoho or is it better to create an external microservice and use the API? Unfortunately I couldn't make
Subforms> Set a Required field for only the subform when adding a row
Have run into an issue recently. I use subforms however when a user filled in a subform row they did not fill out some fields. When I tried to make these fields "Required" it reflected when trying to save a new record instead of when focused just on the subform row. For example In a module called Courses, we have a subform called Students. Each course then has a list of students. For the subform a user must enter the "Student Status" when a student is starting the enrollment process. The problem:
Deals with Multiple Contacts - Emails showing up in the deal
Hi, For some of our deals, there is more than 1 contact involved. I have added the contact and associated the contact to the deal through the contact roles function. However, I am finding that the only emails that appear on the deal are those between our employee and the contact who is filled in on the "Contact Name" field. For example, Deal A has 3 contacts (Contact A, Contact B and Contact C). Contact A is the "Contact Name" on the deal, and his emails to our employee (Employee A) are showing
Territory Dashboard - Elegant Comparator - Time period, Custom --> incorrect details!
using the following dates (our current financial year is from Q2/2018 to Q1/2019): I get dates after clicking on shown data: this is wrong! the following is/works right: clicking on shown data gives:
How to capture design id in zoho crm
Buenos dias soy Daniel Sierra de NUVA partner zoho en colombia este correo es para preguntarles, como podria saber el id de un nuevo diseño que ha sido creado en el módulo de posibles cliente.
Best Method to Validate Email Addresses are Valid
Hi, we have a lot of leads/contacts flowing into Zoho CRM either directly or through Zoho Flow. They then et pushed into Zoho Campaigns and/or we trigger out emails. We'd like to verify that the emails are in fact valid and working emails before sending out any emails. There are a bunch of services we've used in the past such as: https://www.datavalidation.com/ https://kickbox.com/ These will score each email address and let us know if it's known to be invalid. For example, if there's a type such
Right To Left Setting
Hi, I'm trying to align my quotes templates RTL for Hebrew. Does anyone know how I can do it? Thanks, Guy
Help with Forecasting
I have been trying to figure this out for awhile now and don't seem to be getting anywhere. We are a sales company in which there is a high volume of sales for each company and customer we have in our database. We have instances in which one company or vendor may work with multiple sales reps for our company, across multiple territories. For this, we use 'opportunities' so sales reps can track their own interractions with each company. We work with such high volume of sales for each company, and
Phone icon next to contact phone number
Hello, I am using MacBook Air and Chrome internet browser. When I click on small phone icon next to contact's phone number - FaceTime pops up. How do I change FaceTime for SKYPE? (I'd like to use click to dial) Thank you, Bojan
Stopping Notifications
Hello! I don't want to receive an email every time a record is changed (ie a Lead converted into an Account). I'm a single user and know I've done this! Any suggestion where to turn this function off?
Use fields from related modules in view columns and filters
I need to be able to add filters/fields that are belonging to a related module to a view. It would be even better it could pass through more than one relationship. Example: I want to build a view for my Contacts, whose Accounts' Ownership is Private, returning the fowllowing fields: First Name (Contact) Last Name (Contact) Website (Account) Example 2: i want to build a view for my Contacts, having Accounts with Deals on stage Closed Won
Update the Sales Enquiries form Fields
I am using the zoho api in php for genrate a new lead for Sales Enquiries but i need to be update the record if user fill the re enquiries regarding email. i will explane the flow how its working. 1) when user fill the form at that time user register in zoho contcts and the ferthur info is save under Sales Enquiries. 2) I have check the email if already exist but how i can update the Sales Enquiries rest of the fields
No objects in CRM, yet I see the error when creating a new one
I have empty CRM Free edition. When I try to create a new account or contact I see the error message: Sorry, you have reached the maximum limit for this action in your current edition. What should I do in order to start using your CRM? Can you give me one month free try-out time to test Standard edition?
Product Group Linked to Multiple Vendors
Morning, I have a Vendor that has multiple addresses where our Engineers pick up from. Is there a way I can set up all their addresses in Vendors and all look at the one Product list?. I could create a Products list for each, but just seems a lot of work to update with price changes etc.. For Example Product List = 'Grahams' Vendor List (short List) 'Grahams Bellshill' 'Grahams Bathgate' 'Grahams Hillington' etc etc........................ Thanks in advance, John.
Validation error
I have created a pick list that allows salesmen to choose a relevant reason that we might lose a Deal. When a Deal is moved to the "Closed Lost" stage the validation rule mandates this field is completed. This field presents itself in the pop-up that is cued when the stage is updated to Closed. For some reason when an option is selected from the pick list the save option is not enabled. We can work around this by updating the pick list before the stage but I am pretty sure something is broken here.
Lead status changes to Junk lead if 3 times contacted - No Response
How to change "Lead Status" to "Junk Lead" automatically, after the "Lead Status" has "No Response" status 3 times.
Can't import to Zoho CRM
I prepared CSV files and succesfully mapped them But at last step get errors: The following mandatory field(s) were left empty: - account id. ------ I tried to export accounts and products from Zoho to csv and match account exactly in zcrm_** format, still no luck.
Import
Hi, I am importing data from other Zoho crm data and I got below error. Put the "Note module" for example: when Note is exported to a csv file and imported to other zoho crm, the Note ID cannot be selected and the system cannot proceed to next step and give this error message "The mandatory field 'Note ID' must be mapped." under the mapped field, the Note ID is not shown and cannot be selected.
Default Lead Owner from Unbounce
I am having trouble with the leads coming in under my name as default from unbounce. Unbounce just requires the api key to integrate so I am not using a zoho form and therefore I cannot change the "assign to user" field that would normally be available. Is there a place I can change the default lead owner when a new lead is created? Matt C.
Customizing layout of summary information under the "business card" details
On the Potentials/Opportunity Page, after the summary "business card" information, there's a section that has Contact Person and a list of Products associated with the potential. What do you call this section? In my case, I would like to change the information that appears associated with the Products, but I can't figure out where to do that.
Using Zoho CRM as a Service provider not a product seller!
Hi Zoho seems like a cool product but I am having awful trouble trying to work out how to set it up for a business that sells services as opposed to products. We're a real estate agent and so have approx. 4 different chargeable services (aka products). However, I need to link the service provided to individual properties. A client could potentially have multiple properties...any suggestions? In our business, having Accounts doesn't make sense as the Client is our main contact - Accounts is more
Exporting Product Module doesn't include Subform Data
Hi everyone, I don't know why Zoho's vast capabilities don't account for this, but when exporting a module it will only export the data from the master module to the excel sheet and doesn't include the subform data. I urgently need to set-up our inventory and neither Zoho Inventory nor Zoho Creator can fulfill our requirements the way the CRM Product Module can. But if I can't import the products via excel sheets it's useless. Please assist with possible workarounds or solutions! Highly appreciated!
Adding days to a date field & return only date portion
I'm trying to create a Payment Due Date field by adding X days to the Invoice Date field. I would like to return only the DATE portion without the time. How should I write my formula? My formula: Adddate(${Invoices.Invoice Date},30,'DAY') My result is: 17/05/2012 12:00 AM Thanks!
Notifications from Zoho Desk & CRM going into Junk folder
Notifications from Zoho Desk & CRM going into Junk folder
Best way to track how your leads/prospects engage with your organization
I am curious to hear how other Zoho CRM users track the level of engagement of their leads/prospects. Note that I am not referring to email engagement (i.e. opens, clicks, etc.). There are two specific areas I'd like to do a better job of tracking: 1) Downloads - My organization has a number of downloadable tools on our website available for free. The tools are gated, so people need to provide their name and email in order to receive the tools. We would like an easy way to identify how many tools
How To Tag Contacts?
how can tags be added to contacts? can categories be added to contacts? thanks
Hide "Discount" in Quote table if no discount
So in the PDF Export of Quotes, we have "Discount" on a line-item base. As we dont want to show the expression, when no discount is given, how can we hide it? In word you can set rule, depending if the output from zoho database would be 0,00, but the interpreter of zoho can't do it (actually it can't do anything...) Any Workarounds?
Find my multi-select lookups
Hi. I was not the initial administrator. We're at our limit of 2 multi-select lookups but I'm not sure which forms they're being utilized on (to see if I can decommission one). Any suggestions on how to find them? Thanks!
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