registration level
i need a crm to run 3 people in my sales team and i want to be able to see what they are all doing individually but not for them to see my leads or anyone elses. Which level subscription do i need?
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Public links to document library files
Hello. I haven't been able to find out if this is possible. I want to send presentations to clients, but they are too big for attachment, so I prefer having them online and including a download link in the email. Is it possible to create a public download
Convert Button on each list item in list item view
I see that you can put a customized button in each list item, but what if you want to put a standard button (in this example the convert button) in each item. Do I have to clone the Convert button as a custom button? If so how? Am I just missing a simple
Zoho CRM seems complicated for retail business
Hi All, I'm learning Zoho CRM for my retail business. now I'm trying to find the way to sell products to customer, but it seems Zoho doesn't have that process: Deal module look like it's for B2B, the Order Module look also very strange for sales process
Screen Noise in Chrome on Mac
Every once in a while, the Zoho screen (when logged in only) turns into chaos and noise, like a bad old-school television set. This only happens on Zoho app, and only in some of them. As example, it happens in CRM and in MarketingHub, but not in Desk
Zoho CRM Groups - Access to Deals of other Roles?
We are currently using the Professional version of Zoho CRM, which means we have limited Data Sharing capabilities. We have the current Role hierarchy for users: 1. Directors a. Sales b. Service c. Marketing d. Accounts e. Project Delivery The idea is
Rearrange transition buttons.
Hi, Is there a way to rearrange the transition buttons that were created from the blueprint? Many thanks Stanley
Change of Flow in Creation of New Account Using Standard Lookup Fields
Hello everyone, We have changed the existing flow of new account creation through the standard look-up fields, which allows one to create an account with only the Account name. The "Account name" field present in the Contacts, Accounts, Deals, Quotes,
Dynamically update checkbox
Dear all, I have in CRM some custom fields (checkbox) which I want to update automatically. We have different subscriptions that we offer to our customer. The goal is to set the checkboxes (each checkbox represents a subscription we offer) to true
Best way to set up CRM
I have been using Zoho for several years now, but I am embarrassed to say that I am still not quite sure I am using it the right way. Here is my challenge/question. I have a company, that I would like to become a client. They are on my targeted list.
import data from Google Sheets
I have a subform under a module that I want to populate data into by having the subform pull from a Google Sheet. Is this possible, and if so, how?
Automating Converting Leads to Contacts and Creating Deals
We load our leads into Zoho CRM, use the synch function to connect to Zoho Campaigns which we use to send email marketing campaigns out to the leads. The campaign activity (e.g. opened email, clicked thru, etc) are automatically reflected in CRM but we
Linking to Modules
Our CRM has multiple modules which make for a very long page. It would be much easier if there were a tabbed solution or we could create links to modules on the right hand side. Does anyone have any solutions to this? I keep hearing from Zoho that they're
Updating layouts with different stages
I would like to have two separate leads and deal layout. For example, a service lead converting to a deal and a sales lead converting to a deal. Both will have different stages and fields. I have one lead and deal layout added and mapped currently. However,
Zoho Forms accessed through CRM button - lookup field not working
I want to create a Zoho Form that will be accessed inside a Zoho CRM module record with a button. The Zoho Form will allow the user to modify the record in a more pleasant/efficient way than filling all the fields inside Zoho CRM. I easily created this
Filtering in lead view
The way that the filters work seems to have changed this week and I can't get to the relevant place to do a filter as it won't let me scroll. Any suggestions?
Change the layout for an existing record?
I created a new layout for the Products module with many additional fields than the original standard one. I need to apply this new layout to many pre-existing Product records that were created with the standard layout. Is it possible to change the
Duplicates in reports.
In some of our reports shows duplicates of our contacts... which makes things confusing. It is a "Contact " report where the Contact Name is the main thing and then other fields added alongside. When we generate the report it shows me the list of Contacts,
Portal user unable to create note on a record
The portal user created for a custom module is unable to see previous notes on the records as well as unable to create notes on current and new records linked to them. I have attached screenshot showing the error. We have checked the permission settings
Email bouncing using Office365 Mail Servers
I have a client that sends and receives email in Zoho CRM using her Outlook (Office365) email. I set up the account to use the Office365 Mail and SMTP servers, and for a couple of years it has worked fine. Recently, many of the emails she sends are bouncing
How do you get a record to END a blueprint and exit it?
We have a rather complicated blueprint. However when the record gets to the end of the blueprint it seems to stay in there and we cannot update the state as it is locked in the blueprint. HOW do you get the record OUT of the blueprint so the state can
Linking Emails to Deals within Contacts Module
Hey Zoho Team, I'm setting up Zoho CRM for a client who has multiple contacts on each deal. Are there any plans in the future to allow email linking to a deal from within the contacts module? It would definitely help us manage our data more efficiently.
CSV import upload to CRM stuck in progress
Hi all, I have a CSV file with about 10 contacts (just for testing) that I am trying to import to CRM Leads. The import has been stuck in progress for a while now, and not one contact has been imported. I have imported CSV files with hundreds of contacts
Links in Mail Templates are broken
All links in templates are changes from something like: '<a href="mailto:email@email.com">...' are being changed to something similar to: '<a href="https://email-view.com/click.zt?linkDgs=91868c96e67&mailDgs=91868c96e5f">...' This change completely breaks mailto urls and may cause issues with other urls. There was a post on the same exact issue 10 months ago that was supposedly fixed, this can be found at: https://help.zoho.com/portal/en/community/topic/links-in-emails-not-working-2-9-2015
Where is Mail Merge History stored
I sent out a mail merge but I can not find anywhere in this program where there is any history of evidence that anything was sent out to my contacts. Also, is there any way to send an mail merge with an attachment? I was hoping this program would be
Date of Birth Field without Birth Year
Hello, We rarely have the birth year of our contacts. Is there any way to capture the info w/ just month / day, so that we can still search on this field as a date? What have others done?
Tag leads that match list
I have a list of about 250 companies. I'd like to identify leads that are in those companies. I'd like to either tag or update a field to the leads from those companies. I'm not sure how I can do this. Any suggestions?
How to take information from website and import into a particular Lead layout
Hi, I have a website which is linked to Zoho CRM, our website uses Gravity Forms with a Zoho CRM plugin. In Zoho CRM I have two lead layouts I want to use for this website. One layout is for new members signing up and another layout is when a member submits
How i can start the integrated chat-function?
We have setup more an more users now. But only two of us can find an chat other users. Is there any options to make chat working?
How to fix the text/font size?
I was recently editing some content from one of my accounts and I have done something that has increased the font size. How do reverse this back to its standard font size?
Can't import Notes with correct owner
I'm trying to import Notes into Zoho CRM from our existing system using the data migration tool. I have setup the mapping but no matter what I do the notes show me being the owner, rather than the user I specified in the Note Owner ID field. Is there
New look for the record details page
Hello everyone, We have redesigned the record details page to enhance the visual appeal. Important Dates From next week (March 9, 2020 tentatively), you can view the new UI by clicking the Switch to New Version button at the top of the record details page. After April 15, 2020 the new UI will be available by default when you open the record details page and you can switch to the old version if required. We will retain the old UI until May 15, 2020 after which it will be removed permanently. Here
CRM report using existing view
I would like to create a report of leads using an existing view rather than having to re-create the view in the reports module from scratch. is that possible? If so, ideas? Thanks, Rich
Importing Accounts and Contacts from Seperate CRM files.
We are new to Zoho. We used to use SFDC. And we retained our data from SFDC. However, the way SFDC manages contacts and accounts is to relate both to an Account ID. While trying to upload our separate Account and Contact CSV files, we were unable to map
Zoho Access denied IP address
Dear zoho admin, I couldn't access my accounts, I couldn't access this forum - I had to sign-up a new account to send request Simply, it's not possible to login to my CRM, my Zoho One or any accounts. The message says: Access denied from this IP address Please assist soonest. I've lost days unable to access my accounts with no word from your support.com The correct administrator account is admin@mucintopq.vn
O365 & Zoho IMAP Email Integration Issues
So I have tried to integrate my company email, on O365, with Zoho CRM and keep running into "Invalid Credentials" failure. I am running Two-factor authentication on Microsoft side, so I went ahead and created an App Password and tried to use that password
Show line item total on a quote Including the sales tax
So on my quote, it shows: S.no. - Product Details - Qty- unit price - total the total is ONLY showing as the quantity x unit price, I need the total to be qty x unit price x TAX on each line product. Is this something that Zoho does? It does show the
Mass E-mailing Activities and closing task?
Hi guys, Say an employee has 10 of the same activity, is there a way to set it up where we can mass macro an e-mail out to these clients that have the activity and then, at the same time, update the task? Instead of individually going into each client
Tracking Changes
Hello-- We have a lot of team members utilizing our Zoho account. If they accidentally make a mistake and incorrectly assign a child to the wrong parent account, or save the wrong information, how can they go back and pinpoint those exact changes? The
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