OneAuth
OneAuth sends push notification to old phone during sign-in
If OneAuth is sending the push notification to your old phone which you don't have access to during account sign-in, you can follow these methods to verify yourself: You can reinstall OneAuth on your new device using its recovery options. You can use ...
OneAuth asks verification codes from OneAuth while signing in
This happens when you've have uninstalled the OneAuth app without disabling MFA for your Zoho account previously. Since MFA is still enabled for your account whenever you reinstall the app and try to sign in to your Zoho account, it will ask ...
How to recover OneAuth via passphrase
Download and install the OneAuth app. Tap SIGN IN. Enter your credentials, then tap Next. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself. Tap Sign in using Passphrase. You will see this option only if ...
How to recover OneAuth via Backup verification codes
Download and install the OneAuth app. Tap SIGN IN. Enter your credentials and tap Next. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself. Tap Use Backup Verification Codes. Enter the backup verification ...
How to recover OneAuth via backup numbers
Download and install the OneAuth app. Tap Problem Signing in?. Select one of the modes listed on the web page to verify yourself, then tap SMS Verification. Enter the one-time password you received on your mobile number. Tap SIGN IN.
How to switch between multiple Zoho accounts
Open the OneAuth app on your device. Tap the accounts listed on the homepage. Select the account you wanted to use by tapping on it. Tap PROCEED. You can also switch accounts by going to the settings page and tapping View Accounts.
How to change a device from secondary to primary
Open the OneAuth app on your device. Tap Devices on the home page. Tap the device you want to make primary under SECONDARY DEVICES. Tap Make Primary, then tap OK.
How to add multiple accounts in OneAuth
Open the OneAuth app on your device. Tap . Tap Add Account under your profile picture. Enter your other Zoho account credentials to sign in.
What are the primary and secondary devices in the OneAuth app?
You can install the OneAuth app on multiple devices, and mark one of them as your primary device and the others as secondary devices. This is useful when you don't have the primary device with you but you need to sign in to your Zoho account. If you ...
What is an OTP authenticator in Zoho OneAuth?
One-time Passcode (OTP) authenticator is Zoho OneAuth's in-built two-factor authentication (TFA) module. You can use the OTP authenticator to secure your business and social accounts like Google, Microsoft, or Facebook. You can also use the OTP ...
How to use secondary OneAuth device for authentication without making it as primary
If you have configured a secondary device for your OneAuth, you can manually specify your authentication device when you sign in to your Zoho account. Go to the accounts.zoho.com. Enter your Zoho account credentials, then click NEXT. By default, you ...
Can I sign in to my Zoho account without being online?
Yes, if you have OneAuth as your MFA mode, you can still sign in to your Zoho account even if you don't have access to the internet. Go to the accounts.zoho.com. Enter your Zoho account credentials. Click Verify another way. Open the OneAuth app, ...
What should I choose when recovering OneAuth?
If you're reinstalling OneAuth or regaining access to the app, ensure that you have made the device a primary device. Primary devices will receive push and alert notifications such as MFA enabled, new sign-in messages.
What is Zoho OneAuth?
Zoho OneAuth is a free and industry-standard authentication application developed by Zoho to protect your account. Using OneAuth you can protect both your Zoho account and third party accounts like Facebook, Google, Microsoft, etc. Learn more about ...
Does my Android phone support face recognition?
No, Android OS currently does not support face recognition.
How do I enable "Restrict sign-in" in OneAuth?
Open OneAuth. Tap Settings, then tap Security. Tap the toggle bar to enable Restrict sign-in. Have a look at our help guide to know more about the OneAuth settings. Note: If a session is active in your account, this "restrict sign-in" will take ...
What is "Restrict sign in"?
"Restrict sign in" is a feature which, when enabled, blocks all future sign-in attempts to your Zoho account. Use this feature if you suspect that your account has been compromised, or if you won't be accessing your account for an extended period. ...
Can I install OneAuth in different devices?
You can install OneAuth on multiple devices and designate one of them as your primary device and the others as secondary devices. This is useful when you don't have the primary device with you, but need to sign in to your Zoho account. If you only ...
How do I install OneAuth in my device?
OneAuth is available for all iOS and Android users. Download OneAuth for Android. Download OneAuth for iOS. You can also download it from our website. Once it's installed in your device, set up a preferred MFA mode for future sign-ins.

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