Campaigns | Ecommerce Solutions

Ecommerce Solutions
Is it possible to send SMS campaigns to Shopify contacts?
Yes. You’ll be able to send SMS campaigns to your Shopify contacts if you have their phone numbers and had them synced to the Campaigns mailing list.
Can you send order confirmation or shipping emails through Zoho Commerce?
These can be sent through Zoho Commerce, but you can send follow-up emails using Campaigns.
How do you integrate Zoho Commerce with Zoho Campaigns?
The integration is built-in; just enable it by going to - Zoho Commerce > Integrations > Zoho Campaigns.
How do you integrate WooCommerce with Zoho Campaigns?
Install the Zoho Campaigns plugin on your WordPress site and connect using your Campaigns account. Learn more
Can you choose to sync only selected customers?
No. All customer data from Shopify is synced automatically.
Can you manually trigger the sync?
Yes. The user can trigger a manual sync using the Sync Now button located in the plugin dashboard.
Can you create email campaigns based on purchase behavior? For example, “First-time buyers” or “Repeat customers.”
No. There is no such option available for filtering contacts based on purchase behavior in Zoho Campaigns at present.
Does the total revenue generated show only campaign revenue from Zoho Campaigns, or the total store revenue generated to date?
Only the overall revenue generated from campaigns that were sent from Zoho Campaigns will be displayed as the total revenue generated.
What are the possibilities for segregating contacts based on the purchase made by a contact in your store?
You can use the products purchased as a criteria for segregating the contacts using the segments feature in campaigns. You can categorize contacts and segment them under separate lists based on the type of product they purchase, or any other criteria ...
How do you send a follow-up email to a contact that has purchased a product in your store?
You can do that by setting up the purchase follow-up trigger in the automation section of the Campaigns. Simply set up a follow-up trigger to any campaigns that you've sent, and Zoho Campaigns will automatically send follow-up mails to customers ...
How do you create email campaigns for contacts who have abandoned products in their e-commerce store carts?
You’ll be able to create e-commerce campaign content using the pre-defined templates, which include templates for Abandoned cart follow up emails. You can use the pre-existing templates to re-engage your customers and customize the template if it is ...
How often does the sync occur? Is it an immediate sync or a periodic sync?
It’s an immediate sync, and it is one-time and permanent. It does not sync periodically.
Will Zoho Campaigns be able to connect to your e-commerce store if you don’t have an active domain?
No. Your store must have an active domain in order to connect to Zoho Campaigns and perform the integration.
What data will be imported from the e-Commerce store to Zoho Campaigns?
After integration with Zoho Campaigns, you can import customer details, products, coupons, and orders directly from your store to Zoho Campaigns.
What is the meaning of "marketing allowed" and "not allowed" contacts as shown in the e-commerce sync?
“Marketing allowed” contacts are the ones to which you can send your email campaigns and will be reflected under the Marketing subscription type, and the “marketing not allowed” contacts will be synced as non-marketing contacts to which you will not ...
What are the benefits of connecting an e-commerce store to Zoho Campaigns?
Scaling your e-commerce store, sending promotional and automated follow-up emails, and selling more products.
What e-commerce platforms can be integrated with Zoho Campaigns? And how many Stores can be integrated at a time?
Zoho Campaigns currently supports Shopify, Woo-commerce, and Zoho Commerce, and Zoho Campaigns plans to add support for additional platforms in the future. You can integrate only one e-commerce store at a time with Zoho Campaigns.
How do you connect Zoho Campaigns to the user’s Shopify store?
If the customer is subscribed to the Basic plan in Shopify, they will not be able to integrate Shopify into Zoho Campaigns. It only works when the customer subscribes to other plans in Shopify, at which point they will have the option to integrate ...
How do you track revenue generated by the product recommendation tool for your business?
You’ll see a report showing revenue from the number of clicks made in the tool, as well as the total revenue via the recommendation tool, impressions, clicks, and click-through rate. Listed below is the information you can get from the product ...
How do you add the product recommendation tool to your online store?
You can insert the product recommendation component in an email campaign while sending promotional emails to customers from your online stores. The product recommendation component can be found in your email template editor. Drag and drop the ...
How does the product recommendation tool work in Zoho Campaigns?
Connecting your online store to Zoho Campaigns imports all products and customer purchase histories. The product recommendation engine then analyzes this data, using algorithms to suggest personalized, relevant products to each customer based on ...
Where can you find the analytics (or summaries) for product recommendations?
The product recommendation summary lets you see how the recommendation tool has impacted your online business. To view the summary: From the Navigation toolbar, select Ecommerce. Click on your online store for which you've used product ...
What are the limitations set by Zoho Campaigns to use the product recommendation tool?
The Most popular and Recently added recommendation types will be available for all types of online stores. However, to generate personalized recommendations such as the Similar products, Who bought this also bought and Bought together, we require ...
What are the types of product recommendations used to promote products in Zoho Campaigns?
Zoho Campaigns promotes relevant products to customers employing five different product recommendation algorithms. Most popular Recently added Similar products Who bought this also bought Bought together

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