Latest Subscription Plans
How to purchase Dedicated IP add-on?
To raise request for your dedicated IP, please reach out to our support team. Our team will review your account and check for certain conditions to validate your eligibility. Once they review and confirm your eligibility, the dedicated IP add-on will ...
What's the difference between Basic and Advanced Workflows in Zoho Campaigns?
The workflow builder includes several components you can use to automate tasks based on specific triggers and conditions. Depending on the components you use, your workflow may fall under basic or advanced workflows. Note: In the trial version of ...
How do I disable the auto upgrade option of my subscription plan?
To disable the auto upgrade option for your subscription plans of Zoho Campaigns: Click the Settings icon. Click Subscription under General. Toggle the Auto-upgrade button to disable it. Note: If you disable the auto-upgrade option, you won't be ...
Why am I not able to perform any actions with regards to contact tags?
With the latest pricing update, contact tags are available only under the Professional pricing plan. You will need to upgrade to the Professional plan to create, edit, or assign contact tags.
Why can't I send campaigns to some of the segments?
If you are in the Standard plan, you will be unable to send campaigns to segments that include advanced fields as one or more in the segment criteria. You need to upgrade to the Professional plan to send campaigns to those segments. View plan ...
Will I be able to make use of all my segments in the Standard plan?
You can't make use of segments that include advanced fields in the Standard plan. To understand what is meant by 'advanced fields', please refer to this article. You need to upgrade to the Professional plan to use the advanced fields during segment ...
How does the latest pricing update (October 18, 2022) affect the pay-as-you-go plan?
A few features will be restricted in the pay-as-you-go plan accounts once you add or reduce number of contacts in your existing plan. This is according to the latest update. Please refer the comparison document to understand these changes.
How does the latest pricing update (October 18, 2022) affect existing users?
There will be no changes in pricing for existing users unless you cancel the existing plan and resubscribe to any of the pricing plans. Please refer to the updated pricing plan for the changes in the future.
Can I test out the features of another plan while I'm on the free plan?
Yes, it is possible to explore all the features. You have to switch from the free plan to the trial plan and then explore all the features for a period of 14 days. You can access all the features, add contacts and send emails in this period. Note: If ...
What are the new paid subscription plans available after the update?
The new paid subscription plans are: Professional plan: This plan is based on the number of contacts in your account. Purchase the plan for a specific number of contacts, then send those contacts unlimited emails, set autoresponders, and use ...
How will the recent update affect yearly plans?
There will not be any changes in the ongoing subscription plans unless you choose to upgrade or downgrade your subscription plan. When you upgrade or change your plans, you can choose any one of the updated subscription plans.
Why am I not able to send emails on the free plan?
For the new forever free plan, the number of contacts must be within 2000 to send emails. If you have contacts more than 2000, then you will need to delete some contacts or move to a paid plan to send emails.
Can I extend the trial period?
Users who create an account after December 1, 2021 will get a trial period of 14 days. You can contact support@zohocampaigns.com to extend the trial period if required.
Explain about the new version of free plan?
When the trial period is completed and a user does not upgrade to paid plans, they will be moved to the new version of free plan. In this plan, users can add up to 2,000 contacts and send up to 6,000 emails. In the new version of the free plan the ...
How will the recent update affect the existing free plan users?
There will be few changes for existing free plan users post the update. Users can add up to 2,000 contacts and send up to 6,000 emails. The following features will be restricted after May 30, 2022. Segmentation Schedule Email Campaigns Recipient ...