Agent Productivity
Setting up Zoho Meeting Integration with Zoho Desk
Delivering exceptional customer support requires a delicate balance between responsiveness and efficiency. One challenge that customer support teams often encounter is switching between applications while handling tickets and maintaining the context ...
Translate Ticket Conversations with Zoho Translate
Zoho Translate (powered by Zia) is an extension that allows Zoho Desk users to translate the tickets to a language of their preference. Customers often raise tickets in their preferred language, which may not be comprehensible to the support agent ...
The ChatGPT for Zoho Desk extension
The ChatGPT for Zoho Desk extension is only accessible to Paid edition Desk users and is limited to US and India data centers to comply with GDPR regulations. In the digital era, customer service is more significant than ever. As more and more ...
Related Tickets by Custom Fields for Zoho Desk
Being able to view tickets that have the same custom field value as the current ticket helps agents provide better, faster, and more personalized customer responses. For example, you might want to view tickets with a similar custom field value as ...
Broadcast Email Template for Zoho Desk
Email templates are preconfigured email messages that can be sent as email notifications to your customers and agents. You can easily create and send email templates from your help desk account, but what if you want to add a template for multiple ...
eFax Corporate Extension for Zoho Desk
eFax Corporate is a robust cloud fax platform used by customers every day to securely transmit important business documents. eFax integrates with Zoho Desk, to easily send faxes and documents to the customers. To send a fax from Zoho Desk portal, the ...
Bookmarks for Zoho Desk
It is easy to forget the URL of a ticket or a forum topic you follow, especially with more extended, hyphenated, and non-standard URL formats. And if you follow a lot of tickets or web pages, it will be harder to return to them later. Not anymore! ...
Customer Ticket History for Zoho Desk
When new tickets are assigned, it is important to show your agents the past support tickets of the customer so that your agents can have more direct, effective, and meaningful conversations. The Customer Ticket History extension for Zoho Desk ...
My Followed Tickets for Zoho Desk
There are times when you might want to monitor an interesting ticket. It could be from a high-priority customer, about a bug that you want to keep an eye on, or even simply an issue assigned to your team. You can follow tickets and get notified of ...
Advanced Ticket Filters for Zoho Desk
If you need to filter tickets by custom field values in conjunction with default parameters like an assigned agent or due date, and you don't want to construct a new ticket view every time, this extension is for you. The Advanced Ticket Filters ...
Contact Locator Extension for Zoho Desk
Are you looking at an unfamiliar address? Do you want to assign tickets to the nearest field service engineer? Or are you looking for the best route to reach your customer? The Contact Locator extension will help you do all of this much faster. This ...
Ticket Assignment for Zoho Desk
Assigning tickets to the correct agent results in a faster response from the right person. To accomplish this, you need to know which agents are available, so you can assign tickets to agents who can provide the right response immediately. You also ...
Configuring the Zoho Lens Add-on for Zoho Desk
Zoho Lens is an augmented reality (AR) remote assistance platform that allows technicians to provide remote assistance to customers using a smartphone camera or smart glass. A technician can intervene remotely, in real-time, carry out ordinary ...
Download All Attachments Extension for Zoho Desk
Attachments are files, photos, videos, and more that are added to a ticket, bringing additional context to it. It's quick and easy for your customers to share attachments via email tickets, but there are constraints when you want to download them to ...
Parent-child Ticketing Extension for Zoho Desk
Linking contextual tickets help you keep track of their progress and to send prompt and consistent answers when there's one. Whether you need to track a ticket where work needs to be performed by multiple teams or track the same issue for numerous ...
Print Ticket Extension for Zoho Desk
A printer-friendly version of a customer ticket is ideal for field service agents who will need a physical ticket, or if you have to upload a ticket into another system. The Print Ticket extension for Zoho Desk enables you to print a printer-friendly ...
GoToMeeting Extension for Zoho Desk
GoToMeeting helps you meet your team members and customers through online meetings and conferences. The GoToMeeting extension for Zoho Desk helps you schedule meetings, view upcoming meetings, and join meetings from Zoho Desk. You can also send ...
Zoho Calendar Extension for Zoho Desk
The Zoho Calendar extension for Zoho Desk lets you attach calendar events to tickets with a simple click. You can record your scheduled appointments for tickets like customer demonstrations, remote assistance sessions, site visits, etc. and sync them ...
Google Contacts for Zoho Desk
Maintaining your customers' information is important. However, you may have their information in both Google Contacts and Zoho Desk. With the Google Contacts extension for Zoho Desk, you can transfer customers' information between the two ...
Clearbit for Zoho Desk
Spend less time researching your customers and get enriched customer data right from Zoho Desk. With Clearbit integration, you can view your customer's information as soon as you open a ticket. View personal and company details, social media ...
Configuring the Zoho Assist Add-on for Zoho Desk
The Zoho Assist Add-on provides the ability to launch secure remote support sessions from inside Zoho Desk tickets. It allows you to view and control customer computers from anywhere—particularly when you're dealing with failing machines, reproducing ...
Configure and Send SMS/Text Notifications
SMS Add-on in Zoho Desk lets you notify your customers and agents via Text Messages (SMS). Say, when a ticket is raised by your customer or a new activity has been added for an agent, an SMS notification would acknowledge them. All you need to do is ...