Desk | IM | Knowledge Base

IM
Using multilingual WhatsApp templates in Android
When agents receive multiple tickets for similar issues, they can use pre-approved WhatsApp templates to draft responses quickly. These templates also enable multilingual translation to help agents communicate with customers in their preferred ...
Zia in IM Android: Reply Assistance and Translate and Regenerate Messages
In any customer-centric business, the ability to understand and empathize with customers quickly is essential for growth. Support agents need to understand customers' pain points to provide personalized solutions and a positive customer experience. ...
IM Bots in Android
When customers need to resolve an issue, they seek quick, smooth, and relevant support from businesses. To meet their expectations, Zoho Desk automates customer interactions through smart and intuitive conversational flows called Guided Conversation ...
Accessing Zia Insights in IM
Zia, an AI-driven support assistant, helps businesses personalize customer interactions, enhance the efficiency of their teams, and deliver exceptional customer experiences by supporting the agents with analyses, customer forecasting, alerts, and ...
Instant Messaging for Android
Zoho Desk's Instant Messaging module enhances the business by making customer communication easy and efficient. Zoho Desk integrates with the most popular messaging apps like WhatsApp, Telegram, Line, and Messenger - converting the conversations into ...

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