IM
Using multilingual WhatsApp templates in Android
When agents receive multiple tickets for similar issues, they can use pre-approved WhatsApp templates to draft responses quickly. These templates also enable multilingual translation to help agents communicate with customers in their preferred ...
IM Bots in Android
When customers need to resolve an issue, they seek quick, smooth, and relevant support from businesses. To meet their expectations, Zoho Desk automates customer interactions through smart and intuitive conversational flows called Guided Conversation ...
Instant Messaging for Android
Zoho Desk's Instant Messaging module enhances the business by making customer communication easy and efficient. Zoho Desk integrates with the most popular messaging apps like WhatsApp, Telegram, Line, and Messenger - converting the conversations into ...
Sending IM Whatsapp Message from Desk Ticket and Contacts Page in Android
WhatsApp is the world's most widely used instant messaging (IM) service app, with nearly three billion users. Integrating it with the help desk significantly enhances support agents' ability to manage customer requests in real-time through the most ...