Desk | IM Inbox | Knowledge Base

IM Inbox
Getting Started with IM Inbox
Manage all your customer messages from one place. The IM Inbox brings all your customer conversations into one unified space, whether they’re messaging you on WhatsApp, Instagram, Facebook Messenger, or Telegram. With one powerful interface, your ...
Voice Note in IM
Voice Note is a feature in Instant Messaging (IM) that allows agents to send voice messages directly from the reply editor. It’s designed to offer a faster, more personal, and accessible way to communicate with customers, especially when typing just ...
IM Inbox Message Composer to Manage Customer Conversations
When you handle customer chats, your goal is to respond quickly, clearly, and consistently. The Message Composer in Zoho Desk’s Inbox is designed to help you do just that. This guide will show you how to use the composer effectively, from writing ...
Center Panel Chat Window to Manage Customer Conversations
When you're supporting customers across multiple messaging platforms, you need a single, clear workspace to follow conversations in real time. The Center Panel Chat Window in Zoho Desk’s Instant Messaging Inbox is designed to be that workspace. It ...
Right-Hand Side (RHS) Info Panel in IM Inbox
When you are helping customers through chat, having all the right information at your fingertips makes your job easier and faster. The Right-Hand Side (RHS) info panel in Zoho Desk IM Inbox shows you everything you need about the customer and their ...
Left-Hand Side (LHS) Panel in IM Inbox
When you want to quickly find and respond to customer messages, the Left-Hand Side (LHS) panel is your go-to place. It shows all conversations from multiple messaging channels in one organized list. This helps you work faster, stay organized, and ...

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