Linking Tickets
Understanding Parent-Child Ticketing System
We are opening this feature on request basis. You can raise your request through the Early Access Form. More information on Parent-Child Ticketing in this announcement. A ticketing system allows businesses to manage customer requests and support ...
Associating records with contacts
Contacts, also known as end-users are customers who can send support tickets to Zoho Desk. The support administrators or agents can associate records, such as attachments, tickets, products with a contact. Tickets Tickets are product or ...
Adding and submitting a Ticket for an Account
It is not uncommon for agents to raise a support ticket for an account directly. For example, when a customer calls up from ABC Corp, it is not necessary that a contact in their name should exist. In this situation, the agent will search for the ...
Understanding ticket accessibility
Knowing which tickets can be accessed by which user and based on what permission is important when you set out to receive tickets in your Zoho Desk. For example, you may allow seeing only own agent's tickets, but see all unassigned; allow editing ...

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