Zoho FSM | WhatsApp | Knowledge Base

WhatsApp
WhatsApp Sandbox
The WhatsApp Sandbox in Zoho FSM provides an environment to test your WhatsApp messaging setup before WhatsApp approves your business number and verifies your WhatsApp Business Account (WABA). Simply put, you can test your WhatsApp messaging setup ...
WhatsApp Tab
From the WhatsApp tab, you can manage all the WhatsApp communication with your customers. This allows you to have all customer communication in one place, making it easy to keep track of conversations and provide timely responses. You can access the ...
WhatsApp Notifications
You can effectively inform and engage users by utilizing WhatsApp notifications, sending them timely, and relevant updates. By combining WhatsApp notifications with workflows, you can automate the process of sending personalized messages based on ...
WhatsApp Templates
- Permission Required: Manage Automation - Find out the Edition-specific limits for WhatsApp Templates Starting April 1, 2025, WhatsApp will temporarily pause the delivery of all marketing template messages to users with US phone numbers (+1 dialing ...
Purchase Credits
Permission Required: Administrator profile In order to have business conversations with your customers, you have to purchase credits. To purchase these IM credits: Navigate to Setup > Channels > WhatsApp and click Buy Credits. Enter the number of IM ...
Enabling WhatsApp Integration
Permission Required: Administrator profile To enable the WhatsApp integration in your Zoho FSM account, do the following: Navigate to Setup > Channels > WhatsApp and click Integrate. Select the checkbox for terms and conditions and click Enable. ...
WhatsApp Integration with Zoho FSM - An Overview
Integrating Zoho FSM with WhatsApp creates a seamless communication channel between your field service team and customers, improving the quality of your service offering, and streamlining your service operations. Field service professionals can ...

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