Telephony
Call settings and preferences
The steps to configure call settings and preferences vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI Sign in to ...
Manage call recording storage
You will have 1,000 minutes of free storage. If you need additional storage, you can purchase a storage plan. The steps to manage call recording storage vary between the two User Interface versions supported in Zoho One. Select the UI version you use ...
Delete number
The steps to delete a number vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI All configurations for the ...
Download call history
An admin can view and download the call history of all users in the organization. The steps to download call history vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed ...
Credits
Credits are the balance available for you to make or receive calls. All incoming and outgoing calls will be charged from this balance based on your location and number type. You can check your Available Credits at the top of your screen. A credit is ...
Configure outgoing numbers
Users can make outgoing calls through Telephony, if a phone number is assigned to them. The steps to configure outgoing numbers vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and ...
Disable incoming calls
Removing the incoming call routing configuration of a number will disable it from receiving any incoming calls. The steps to disable incoming calls vary between the two User Interface versions supported in Zoho One. Select the UI version you use from ...
Configure IVR menu
Interactive Voice Response (IVR) interacts with callers on your behalf and gathers their information via key press. Multiple options can be configured and the call can be routed to users based on the inputs received. For example, let's assume you're ...
Configure incoming call routing
After you buy a number, you will have to configure incoming call routing for it before it can start receiving calls. The steps to configure incoming call routing vary between the two User Interface versions supported in Zoho One. Select the UI ...
Regulatory details
You must adhere to the applicable local regulations to purchase and use phone numbers from Argentina, Australia, Belgium, Columbia, France, Grenada, Greece, Japan, Mexico, New Zealand, Romania, Slovakia, South Africa, Switzerland, and Vietnam. Some ...
Buy numbers
The steps to buy numbers vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI Sign in to Zoho One, then click in the ...
Integrate telephony
The steps to integrate telephony vary between the two User Interfaces supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI Sign in to Zoho One, then click in the ...
Telephony - Overview
Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications. Your telephony integration Opens a pop-up for all incoming calls. Notifies users of any missed calls and lets them set ...