General
How do I make Trident the default email client on my system?
Windows 10: Navigate to Start > Settings > Apps > Default apps. Under Email, click the default app. Select Trident from the list of options. Windows 11: Navigate to Start > Settings > Apps > Default apps. Under Set defaults for application, search ...
What are the Windows operating system (OS) requirements to use Trident?
Trident is compatible with Windows 10 (10.0.18362.0) and later versions.
Why does the Cliq module icon disappear when I toggle off Cliq as Module?
Trident gives you various options to customize how you use Cliq. You can either use it as a chat bar at the bottom, a separate module, or both (default option). To apply these customizations: Click the Main Menu icon on the top-left corner of the ...
Who can access Trident?
Trident is available for paid users of Zoho Mail, Zoho Workplace, and Zoho One, for free.
How do I send feedback with log files to report bugs?
Click the Main Menu icon and select Feedback from the menu list. In the feedback window, enter the necessary details under Subject and Feedback Content. Check Include Log Files and Include Optional Diagnostic Information. Once ready, click Submit.
How many languages is Trident supported in?
In addition to English, Trident is supported in the following languages: German Deutsch Spanish Español French Français Italian Italiano Netherlands Dutch Portuguese Português Tamil தமிழ Hindi हिंद Japanese 日本語 Chinese (Simplified) 中国人 To change the ...
How do I view notes from the Zoho Notebook app?
Viewing notes from the Zoho Notebook app is not yet supported. This will be available in future updates.
How do I customize shortcut keys?
Customizing shortcut keys is not yet supported. This will be available in future updates.
How do I use Hotkeys?
Hotkeys are not yet supported. This will be available in future updates.
How do I configure a 12-hour or 24-hour time format?
Go to Settings > General > Time Format and select the desired option from the drop-down to configure a 12-hour or a 24-hour time format.
How do I display the new or unread email count in the Trident app icon on the taskbar?
Displaying the new or unread email count in the Trident app icon on the taskbar is not yet supported. This will be available in future updates.
How do I enable Do Not Disturb (DND)?
Click on your profile image in the top-right corner of the app toolbar. Click on Do Not Disturb from the drop-down menu. Choose your desired timeframe from the available options.
How do I enable or disable Cliq notifications?
Go to Main Menu > Settings > Cliq > Notifications > Receive notifications for Chat Messages. Toggle between On or Off to enable or disable Cliq notifications.
How do I enable or disable email notifications from the app?
Go to the Main Menu > Settings > Mail > Enable Notifications for Mail. Toggle between On or Off to enable or disable email notifications.
How do I disable the app's desktop notifications in the Action Center?
Windows 10: Go to Start Menu > Settings > System > Notifications & actions > Trident > Turn off. Windows 11: Go to Start Menu > Settings > System > Notifications > Notification from apps and other senders > Trident > Turn off.
How do I configure desktop notifications for new emails in specific folders?
Configuring folder-based desktop notifications is not yet possible from the desktop app itself. However, you can enable folder-based notifications in the Zoho Mail web app (Settings > Folders > Manage Notifications). Your changes will be reflected ...
How do I view the release notes for the recent app update?
Go to Main Menu > Help > Release Notes to view the release notes for the recent app update.
How do I update the app to the latest version?
Whenever a new update is available, the app will prompt you to update upon closing and reopening the app. Select Proceed to Update from the prompt. To update to the latest version manually: Click on Main Menu, and select Check for Updates from the ...
How do I sign out of the app?
You can sign out of the app in the following ways: Right-click on the email address in the Account Switcher and select Sign Out from the menu list. Or Go to Main Menu > Settings > Accounts > More > and select Sign Out from the menu list.
How do I add an external POP3 or IMAP account?
Adding external POP3 or IMAP accounts is not yet possible from the desktop app itself. However, you can add them from Zoho Mail web app (Settings > Mail Accounts > Add POP3/IMAP Accounts). The changes will go into effect upon closing and reopening ...

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