Troubleshooting Tips
How to find the message id of an email?
Zoho Mail 1. Login to your Zoho Mail account. Click on the email for which you need to get the message id. 2. Click on the Dropdown icon in the right-corner > Select 'Show Original'. 3. A new browser tab or window will open with the source of the ...How to download a document as 'zdoc' via developer console?
1. Open the Writer document and click on the below keyboard shortcut to open the developer console based on your System OS; For Mac > Command + Option + I For Windows > Ctrl + Alt + I 2. The developer console will be opened. 3. Enter or Copy/Paste ...Tips for Posting Content from Zoho Writer to the Medium Platform
Initially, when the user is trying to publish (refer point 4) the content from Zoho Writer to Medium platform, we are receiving the below message. In this case, we suggest that you login to your Medium platform in another browser tab and then try to ...Why is the shortcut for comments not working?
The shortcut for comments will not function with certain keyboard layouts. For example, it will not function when using the English India (qwerty) keyboard. This issue can be resolved by changing the keyboard layout to US (qwerty). The reason being ...Merge and Store V2 API
Purpose: In Merge and Store V1 API, the response will be returned along with the RID only after the merge is completed. In Deluge Script, the maximum timeout will be 40 secs. In some cases, the merge operation will exceed 40 secs which fails the DRE ...Why java.lang.Object exception is thrown in mergeAndDownload Task or API? How to prevent it?
Reason: This error will be thrown when the Writer server cannot return the merged file within 40 secs. Because, deluge execution time limit is only 40 seconds for each API. Whereas, 'MergeAndDownload' operation cannot be completed within 40 sec as it ...How to unblock the Writer domain in Microsoft Edge browser?
Right now, we have raised this dispute with Microsoft and have requested to remove the flag for Writer domain in their sites. When the below page is displayed while you are trying to open Zoho Writer in Microsoft Edge, we suggest that you follow any ...What is the purpose of the lock icon in Writer UI?
Earlier, we used to hide or disable the features inside the Writer UI based on the users permission to access that particular document. In this case, users might not have the clue on why few features are not available. Hence, we have introduced the ...Why do some images disappear while pasting from Writer documents?
When you copy images from Writer documents, please note the following point: All the images must be downloaded into the browser instance before you copy the image, since the images are private for Writer documents. When a copy is triggered even ...I could not paste images in my Writer document.
Image paste in Writer might fail due to any one of the following reasons: 1. The image is copied from MS Word. As a workaround, download the image from MS Word and upload it to Writer from your local machine. 2. If the image source is a web URL, ...Why do Anti-virus software's blocks the Writer domain? How to unblock it?
Generally, the Antivirus Providers blocks certain Sites (like Writer, etc.,) on their software according to their Clients request or complaints. For example: Let's assume that you have installed an Antivirus Software (say McAfee) in your laptop. If ...Why are my custom fonts missing when converting to PDF?
1. Custom fonts are fonts available in the user's system which they can then add to Writer. 2. Since the added custom font is not available in our server, we cannot display it in the PDF version. 3. However, as a workaround, you can go to File > ...Why does Writer ask for permission while using copy/paste?
if you are using the Keyboard shortcut, Writer won’t ask for any permission. However, if you are using the toolbar Copy/paste option, then Writer will ask for permission. In Writer, we have used browser extension to archive the toolbar action. ...Why can't I edit documents when offline?
Writer by default makes your last 20 documents available to edit when offline. However, if you want to selectively edit other documents, then you need to make those documents available to you when offline. Here's how: 1. Click on More options ( ) ..."Ctrl + Shift + U" shortcut is not working in Linux.
This issue might occur due to the keyboard input method system changes in Linux. However, "Ctrl + Shift + U" shortcut works in Ubuntu 18.04.3 LTS with "XIM" keyboard input method system. You need to change to this keyboard input method for the ...What to do if Offline mode is not working in my Firefox browser?
1. Open your Firefox browser and click More options in the top right corner of your screen. 2. Select the Preferences option. In the preferences page, go to the Privacy & Security Tab on the left menu 3. Now, go to the Cookies and Site Data section ...Why is my text not aligned accurately while printing or converting the document to PDF?
Your text can sometimes get misaligned while converting the document to PDF if you're inserting space characters to align the text. To avoid this and to get your text accurately aligned, you can set your own tab stops in Writer. This will ensure that ...Why am I not able to edit documents in Writer when there's no internet connectivity?
When there's no internet connectivity, you can edit documents in Writer only when the Offline mode is enabled. To enable Offline mode, Go to writer.zoho.com Choose Offline from the left panel of the dashboard. The offline documents will be listed. ...Why does the margin in my document change while printing from browser?
To keep the margins from changing while printing documents, follow the below steps: 1. Open the document and go to Print Preview (Shortcut: Cmd+P for Mac and Ctrl+P for Windows) 2. From the side bar on the left, click on More Settings, and change ...Why do collaborators have a different page count while collaborating in the same document?
Documents paginate the same way for all collaborators only when fonts used in the document are fully loaded (in slow networks fonts take a while to load). Workaround: Try reloading the page and make sure you're connected to the internet.How to confirm my Zoho Account?
Once you register for any Zoho Service (Example: Writer, CRM, Docs, Mail etc.), a verification email will be sent to your email address. Click on the access link provided in the email to confirm/authenticate your Zoho login details. Follow the steps ...Why are MS fonts like Arial, Times New Roman, Cambria missing in Writer?
Due to legal restrictions, we've removed all paid fonts from Writer (including MS Fonts like Arial, Verdana, Calibri, etc). We now only support fonts that are free and WebSafe. However, you can add fonts available in your system to Writer. Here's ...How to enable cookies in my browser?
You can enable cookies to improve the quality of your Internet experience. Follow the below steps to enable cookies. Mozilla Firefox (from Version 41) Open your Firefox browser. Click More(☰) > Settings. Select Privacy & Security from the left panel ...Why is there an error while trying to download a document?
If you have received the below-mentioned message, it means that you are restricted from downloading the document. You can try the below steps to solve the issue: #1 If you are a user in an Organization, please check with your administrator to find ...How to add Chinese fonts to avoid garbled Chinese characters while printing?
You can search for fonts based on the name and language. To do so, follow the below steps. Click More Options(☰) > Format tab. In the Format tab, under Font Header, click the fonts option, where all the available fonts will be listed in the ...Why do some images disappear after converting the document to docx or PDF?
Some Images disappear after converting the document to docx or PDF due to the following reasons: #1 Image size: If the inserted image size is larger than 10 MB, then it will not get printed during PDF export. #2 Authenticated images: Images inserted ...How to fix cursor misalignment while editing?
A possible reason could be that the content gets loaded before the web fonts present in the document is downloaded. And when this happens, Writer renders the document with alternate fonts, thereby affecting the cursor position. The following ...Cursor overlaps the content in my document
Sometimes, there can be scenarios when the cursor gets misaligned and your document content overlaps. A possible reason could be that the content gets loaded before the web fonts present in the document is downloaded. And when this happens, Writer ...How can I find my Writer documents in GDrive?
To find your Writer document in Google Drive, follow these steps: #1 If you have recently edited or created the document, you can use the Recent option on the left panel of your Google Drive account. This will show the documents that you recently ...How do I remove the date, document name and URL details from the header and footer while printing?
To remove the date, document name and URL information from the header and footer section while printing your document, do the following: In your Chrome browser, 1. Open the required document and go to File > Print. 2. In the pop-up that follows, ...What to do if Spell Check is not working for my document?
First check to see if the language in the document is supported in Writer. Click More Options (☰) > Tools tab. Under Proofing, click Spell Check. Click Language. A list of languages will appear. If the language is supported, check if Spell Check is ...
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