Writer | Troubleshooting Tips

Troubleshooting Tips
How to download a document as 'zdoc' via developer console?
1. Open the Writer document and click on the below keyboard shortcut to open the developer console based on your System OS; For Mac > Command + Option + I For Windows > Ctrl + Alt + I 2. The developer console will be opened. 3. Enter or Copy/Paste ...
How to unblock the Writer domain in Microsoft Edge browser?
Right now, we have raised this dispute with Microsoft and have requested to remove the flag for Writer domain in their sites. When the below page is displayed while you are trying to open Zoho Writer in Microsoft Edge, we suggest that you follow any ...
What is the purpose of the lock icon in Writer UI?
Earlier, we used to hide or disable the features inside the Writer UI based on the users permission to access that particular document. In this case, users might not have the clue on why few features are not available. Hence, we have introduced the ...
Why do some images disappear while pasting from Writer documents?
When you copy images from Writer documents, please note the following point: All the images must be downloaded into the browser instance before you copy the image, since the images are private for Writer documents. When a copy is triggered even ...
I could not paste images in my Writer document.
Image paste in Writer might fail due to any one of the following reasons: 1. The image is copied from MS Word. As a workaround, download the image from MS Word and upload it to Writer from your local machine. 2. If the image source is a web URL, ...
Why do Anti-virus software's blocks the Writer domain? How to unblock it?
Generally, the Antivirus Providers blocks certain Sites (like Writer, etc.,) on their software according to their Clients request or complaints. For example: Let's assume that you have installed an Antivirus Software (say McAfee) in your laptop. If ...
Why does Writer ask for permission while using copy/paste?
if you are using the Keyboard shortcut, Writer won’t ask for any permission. However, if you are using the toolbar Copy/paste option, then Writer will ask for permission. In Writer, we have used browser extension to archive the toolbar action. ...
"Ctrl + Shift + U" shortcut is not working in Linux.
This issue might occur due to the keyboard input method system changes in Linux. However, "Ctrl + Shift + U" shortcut works in Ubuntu 18.04.3 LTS with "XIM" keyboard input method system. You need to change to this keyboard input method for the ...
What to do if Offline mode is not working in my Firefox browser?
1. Open your Firefox browser and click More options in the top right corner of your screen. 2. Select the Preferences option. In the preferences page, go to the Privacy & Security Tab on the left menu 3. Now, go to the Cookies and Site Data section ...
Why do collaborators have a different page count while collaborating in the same document?
Documents paginate the same way for all collaborators only when fonts used in the document are fully loaded (in slow networks fonts take a while to load). Workaround: Try reloading the page and make sure you're connected to the internet.
How to confirm my Zoho Account?
Once you register for any Zoho Service (Example: Writer, CRM, Docs, Mail etc.), a verification email will be sent to your email address. Click on the access link provided in the email to confirm/authenticate your Zoho login details. Follow the steps ...
Why are MS fonts like Arial, Times New Roman, Cambria missing in Writer?
Due to legal restrictions, we've removed all paid fonts from Writer (including MS Fonts like Arial, Verdana, Calibri, etc). We now only support fonts that are free and WebSafe. However, you can add fonts available in your system to Writer. Here's ...
How to enable cookies in my browser?
Overview Cookies are small data files stored on your browser that help websites remember your preferences, login sessions, and other important settings. Enabling cookies improves your browsing experience by allowing websites to function correctly and ...
Why do some images disappear after converting the document to docx or PDF?
Zoho Writer outlines four primary causes and remedies for missing images in exported documents: Image Size Is Too Large If the inserted image exceeds 10 MB, it will not appear in the PDF export. Solution: Resize or compress the image so it's under 10 ...
How to fix cursor misalignment while editing?
A possible reason could be that the content gets loaded before the web fonts present in the document is downloaded. And when this happens, Writer renders the document with alternate fonts, thereby affecting the cursor position. The following ...
Cursor overlaps the content in my document
Sometimes, there can be scenarios when the cursor gets misaligned and your document content overlaps. A possible reason could be that the content gets loaded before the web fonts present in the document is downloaded. And when this happens, Writer ...
How can I find my Writer documents in GDrive?
To find your Writer document in Google Drive, follow these steps: #1 If you have recently edited or created the document, you can use the Recent option on the left panel of your Google Drive account. This will show the documents that you recently ...
What to do if Spell Check is not working for my document?
First check to see if the language in the document is supported in Writer. Click More Options (☰) > Tools tab. Under Proofing, click Spell Check. Click Language. A list of languages will appear. If the language is supported, check if Spell Check is ...

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