My account has vanished since yesterday - inactive
hi, i set up a campaign account on thursday, created a campaign newsletter and sent it out on friday. Have been watching the stats on mobile app but just came into the offfice and went to loggin to see stats. The account says Inactive and i cant loggin to it. What has happened?? I didnt do anything to the account. I added sme data as well to contacts and cant access this now or my campaign results. User Account: info@streamlinefibreglass.com
List Sign Up Summary Disabled
Hello, I created a couple forms, and would like a daily email for who has signed up. I followed the instructions in the Help Docs. However, when I set the time and lists I want a summary for and click save, A green note appears at the top saying "List Sign Up Summary Disabled" Why is my summary disabled and how do I Enable the email?
Email newsletter preview looks different when recieved in test email
Email newsletter preview looks different when recieved in test email. Some of the images are bigger and the text spacing is different??
Permanent errors reported
Recently our campaigns have reported a lot of permanent fatal error responses. Can some one explain exactly what is meant by this and what are the effects -are they negative? Thanks Mark
Canceling a user's Zoho Campaign account
Hi, I need my Campaign account canceled so I can join my companies master account. I currently keep getting an error message when tried to be add as a user to their campaign account. My email is acleveland@creativesensortechnology. I just want my Campaign account (NOT CRM) to be deleted. Any ideas on how I do this? Thanks!
CRM/Campaigns contacts synchronisation problem
Hi, I've successfully set up a synchronisation process for my contacts from CRM to Campaigns but there's a problem: what I have for "Prénom" (which is first name) in CRM does not appear in Campaigns. Instead of the first name, it's the email adress that appears. Example with contact "Louise Michel" (fn=Louise, ln=Michel): - in CRM I have... Nom: Michel Prénom: Louise Adresse mail: louise@michel.fr (everything's correct) - but in Campaigns I have... Nom: Michel Prénom: louise@michel.fr Adresse
When your list is just slightly over your subscription level
A client of mine has just subscribed to the 25,000 level, for $125USD. He actually has closer to 30,000 that he really needs to mail to, but doesn't want to bump up to the 50,000 level, for $200USD. Have you considered offering increments, for example, add 5,000 more for $10USD?
Sending Campaign to Partial List
Hi, I have just added a new batch of contacts to an existing email list. How can I send a campaign specifically to the newly added contacts only? Thanks Akarsh
how to send new leads to a concrete mailing list
Good day, 1/ I have all the leads appear in Leads module, but some Leads should go to Mailing list 1, others to Mailing list 2 how should I do this? 2/ As well After contacts from Mailing list 1 have received their e-mail, they should be automatically moved to Mailing list 3 How it is possible to do this as well?
Send again when people don't open the email
Hello ! I would like to send again my campaign to all destinary who have not open at my last sending. How can i make this please ? Thanks you for helping me !
email template preview is blank
Hi When I enter the text in the email template and preview it is blank. Does anyone know why?
Adding account fileds to the picklist for contact segmentation
Hi, I've synced my contacts with Zoho Crm. Can I segment my list by Account fields? The pick list only allow for contact related fields. Can I add to it account fields? thanks
Custom view sync problems
Hello, I just deleted a sync for a list. Now I´d like to set the same sync options for another list, but it says, that this customised view cannot be used several times. Can you reset this please and how can I avoid this happening if I am using different view wordings? Thank you Leanne
Sync List
Hello, I just deleted a sync for a list. Now I´d like to set the same sync options for another list, but it says, that this customised view cannot be used several times. Do I just have to wait, or is it a permanent status? Best wishes.
Payment Mode
Hi, I'm trying to pay for my Campaign Subscription with my Debit card but it isn't working. Does this website only accept Credit Cards? Please advise an alternative mode of payment Thanks
Zoho CRM sync industry field for segmentation does not work
Hi, I'm syncing ZOHO CRM with campaigns. I'd like to fetch industry from contacts and leads. However, even when mapped it does not retrieve the data... What am I doing wrong?
Last name keeps populating first name field
Hello, Despite deleting and re-uploading contacts to ensure there was no incorrect uploads done, the FNAME field is sending out the last name, so everyone is getting greeted as if they are on a football field, instead of a professional interaction... Any ideas?
Autoresponder - same message
Hi All I am wondering if I can send the same email out every Tuesday to my existing clients which is purely a request for them to send me back content. It feels very long winded having to keep cloning the message and putting into a autoresponder stream. Zoe
Embedding a tweet?
Hi all, I would like to embed a tweet in newsletter. However pasting the generated HTML by twitter does not work. It does not include de CSS /layout of the tweet. How can this be fixed?
Button colour
Hi, is is possible to change the colour of a button on a Zoho designed template? E.g. is there a way to change the red 'Buy' buttons on the CyberMonday6 template to a different colour? Many thanks.
Campaigns User Issue
Hi I am trying to add a user to our account and it wont let me saying it is in use with another organisation, but that is because it is set up as a user in our CRM module. I don't understand why it wont allow us to add it as a user to our campaigns. Thanks
Bounceback rate
Hi, I am currently doing a trial on Zoho Campaigns and the data I have is quite old so might have a lot of bouncebacks... Will this affect it sending or can I also use it to clean my database by deleting/updating the bouncebacks that get back? Any help would be appreciated. Thanks, Peter.
Moving Campaigns
Hi, we have two zoho campaigns set up by mistake. I would like to close one down but there is a template we have already built n this that I would like to try and move into the campaign we are keeping open. Is this possible and how do we do this. The email address associated wit the one we want to close down is lisa@digitalbusiness.ie and the one we are keeping open is linked to julia@iinh.net. Thanks Paul
Updating contact field when they click in an email
I know that I Zoho can push a contact to CRM when certain actions occur such as opening an email or clicking a link. Is that information stored with the contact, or is there a way I can automatically update a custom field in the contact when either an open or click occurs?
If a contact exists in campaign as a contact and in CRM as a lead, will sync just update values in changed fields?
f a contact exists in campaign as a contact and in CRM as a lead, will sync just update values in changed fields?
Sync between CRM and Campaigns not working
Hello, I created two test syncs between CRM and Campaigns but they are not working. Not one single contact was imported from CRM. I have been running these syncs for days and nothing happens. As a result I have almost no remaining syncs for this month and no contacts... Could you please help me? Thank you, Manuel
Link email campaign with CRM campaigns ?
Is someone know if it's possible to link our email campaign with our campaign in CRM ? If it's possible, how can we do this ?
Syncing contacts back to CRM following activity in ZOHO Campaigns
Hi We are using ZOHO CRM and syncing data to ZOHO campaigns for email activity. We have sent our first campaign email and wanted to understand how we can update the record in ZOHO CRM where we receive a hard or soft bounce or autoresponder. Is ZOHO Campaigns able to sync this informatio back to ZOHO CRM (softbounce, hardbounce, autoreply, unsubscribe). Our data is pretty accurate but we want to ensure we have a rigorous process for updating it in the CRM following campaign activity.
Problem with text field
Good day! I am making email for autoresponders in ZOHO Campaigns and the problem is that I have a big field for the text, but I have only couple of sentences to be written. After I save the text, I have a lot of free space which remains blank, how can I remove this field and make my email page shorter. http://joxi.ru/gmve0aaHJL9yra
Undelivered emails Zoho Campaigns
Hi, We are using Zoho Campaigns to send out a monthly newsletter. However we experience that a large share of the recepients do in fact not receive these emails (although the records in Zoho show them as 'sent'). What could be the problem here and how could this be fixed as soon as possible? Thank you, Jasmien
Images not showing up
Hello The header image in my email newsletter isn't showing up. It appears properly in the preview after it's uploaded but when I send a test email it disappears. I also sent a test email to my Outlook/Hotmail address and the image displays properly there. It's not a very large jpeg (it's 600 X 227px). There's one more smaller jpeg in the email and that appears without any problems. Do you have any idea what the issue could be? Thanks D Mustapha
Email Campaign
Hi, I cant access my email campaign tab. When I click the email campaign tab, nothing happens. Hope to hear from you soon. Thank you.
Email campaign issues
I am having an issue with an email address (my own) - if I send a test mail to this address it goes through fine. If I then send out a campaign and include this email address I don't receive the email (although my colleague in the same domain does). Zoho tells me the email has been delivered but I am not receiving it (although previously I have). Any ideas why this may be the case? Thanks
Lead/Contact Sync
Hello, I have a list in Campaigns which is synced with CRM. So far, the Leads will be synced, which I create in CRM and thus also appear on Campaigns. My question: When I convert a Lead into a contact (in CRM), will the Lead drop out of my list in Campaigns? If yes, good. If not, how can I let people drop out of my Campaigns list, which I converted into contacts in CRM? Thank you already in advance. Best wishes, Florian
Is it possible to do a Campaign Autoresponders to Accounts?
Is it possible to do a Campaign Autoresponders to Accounts? We have our customer accounts in CRM and want to send them a series of automated emails when they are created and based on a value active in a field. It seems Campaigns can only send to Leads and Contacts?
Unable to send emails as no credits
Hello My Zoho Campaigns email allowance was reset at the beginning of this month but it is telling me I have almost used my limit of 12000 (im on the free version). By my reckoning I have only sent just over 4000 since the beginning of April, can you check this out for me? Thank you Leanne
Adding a link within the body of an email
I would like to include a link within the body of my email campaign that a lead can click if they wish us to contact them regarding the offer contained within it. Much like the footer link update profile. I would like the response to that link to be added to an appropriate field, eg please contact or something similar. Can you please let me know of custom links are possible within the body of the campaign emails? Also, has there been any advancement in the possibility of including attachments?
"Duplicated email address found"
Bonjour, Je souhaite ajouter une adresse "expéditeur" mais le site me répond "Une adresse e-mail dupliquée a été identifiée. debeauchesne@nicomak.eu" Pouvez vous m'indiquer ce que cela veut dire et comment ajouter cette adresse en temps qu'expéditeur? Merci d'avance, Bonne journée Maxime Hi, I would like to add a "sender" email but the website answer that "Duplicated email address found" for debeauchesne@nicomak.eu Could you please tell me how I can add my email? Thank's in advance, Best regards
Allow Renaming of Sync
Currently, you cannot rename a sync once you have created it. It would be helpful to be able to edit it after the fact, for instance to include the time of day for the sync, when you are doing multiple syncs of the same list each day.
Merge fields issue
For the tags $[FNAME]$ $[LNAME]$, they work well if both columns are filled with our client's first and last names. However, if a client chose not to give his last name, the automatic process doesn't leave the field blank, as it should. Instead, in the email, it leaves the $[LNAME]$. So now we have clients receiving an email with "Hello, John $[LNAME]$ ," How is this possible? Is there a way to avoid this? We would prefer the result to be "Hello, John ," Thank you.
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