Assist runs on MX Linux and survives restart but install error is confusing
Hello, Unattended Access is running well on my MX Linux although it is bit laggy. It survives a restart, so autostart seems to work. What confuses me is that I get the following error (this time from reinstall) Reloading configuration files for periodic
Forcing a download & install each time
I'm new to using Zoho Meeting for remote support. I'm experimenting with it. However, each time I act as the host OR the client, the app wants me to download and install the program. Even though I've used the app multiple times. Why do I have to download and install each time? This is a hassle and will aggravate my clients. Is there a setting I need to check to prevent this?
Unable to connect to Unattended Access machine after reboot
This morning I was remoted in to a server to do maintenance. I restarted the computer, but ZoHo Assist is showing the computer as offline and has for a few hours now. I know the device is online and has an internet connection because I am able to access
All 387 of our links are not working
After your maintenance, none of our links work at any of our 114 locastions. FIX IT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Any reason eu1-dms.zoho.eu would be flagged as Malware URL
Hi Many of our systems with Endpoint Protection are classing https://eu1-dms.zoho.eu as a Malware URL, and I think stopping Zoho Assist from working. This even extends to computers not even on our network here and are offsite. Is there a legitimate problem
Hyper-V VMs slow after Unattended Remote Access Install
I just did a test install of Zoho Assist on a Windows 10 VM and noticed immediately that the machine has slowed to almost unresponsive. Zoho Assist will not connect, but the machine does show up in Unattended Access. I installed it on a physical machine
One or more errors were found in the Secure Socket Layer (SSL)
When trying to initialise a remote support session our client machine is displaying the following error... Any ideas how to get around this? Does this use a Lets Encrypt SSL by any chance?
Zoho Assist Unattende Acces
When installling unattended acces on windows we are receiving for the 2nd time today this message. Therefore i'm forced to use teamviewer in place... Please can you explain what we're doing wrong besides that this worked before in good way.
Tie Zoho Assist unattended client to Zoho Desk contact
The Zoho Assist integration with Zoho Desk is pretty neat. However, for us, we make use of unattended installations far more than ad-hoc support requests. If it were possible to link an 'Unattended Access' machine to a contact in Zoho desk, that would mean we could launch straight in to their machine from the ticket without having to send an invite to the user to run software that is already installed on their machine. Is this something that is on the roadmap?
Zoho Assist - best navigating multiple screens
We are having technician rioting because Assist cannot display two monitors at once like teamviewer, is this a feature that is coming?
Zoho Assist API - python and requests library
I am using the following python code which results in an error 400. I setup the self-client and have received a clean token and can generate a new token via my refresh token. import requests import datetime import time import json api_url = 'https://assist.zoho.com/api/v2/reports'
Access on Android without using the Google Play Store without supervision.
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No Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missing
Accessing Multiple Client Users on Same Machine
I have a Linux workstation that i need to access remotely. This user is logged in, but not actively using the desktop. Can i access a user that is not logged into the desktop? In other words. User X and Y are both logged into Ubuntu 20.04. User X is actively
Zoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.
Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.
Copy emojis to remote computer
When I try to copy a emoji from a Windows & macOS computer to a remote computer using Zoho Assist it dont work, I just get some wierd looking character. How do I solve this?
Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We donโt
Return the client file msi/exe download path in the Zoho Assist API response
We support unattended kiosks that have internet access and a web management interface, but no remote screen sharing software installed. We do not need an always on unattended access client installed. Instead we want to be able to initiate a remote session
Adapt Mail Templates
Hi! We want to adapt the Mail Templates of Zoho Assist so it fits to our corporate identity. By checking the templates I can't see any possibility to add custom HTML code, remove the footer or the color bar on top. Therefore my question is: How can I
Extremely Slow
Zoho is extremely slow. Almost all products, Zoho Assist is taking a long time to generate session id Zoho Social is not opening at all (even after multiple refreshes) What is going on?
Zoho Assist User Guide in PDF File
User Guide in PDF File Will support please provide me with a user-guide in pdf format so that I may download and search it in a reasonable manner of time and mark it up to use as a reference?
Zoho Assist is not working
All remote PCs are being prompted for Proxy setup.ย ย We can't access any remote PCs.ย Even customers selected "Dont show this again", we can't remotely login.ย Zoho, please help
Trying to install Zoho Assist on Debian Machine
Hello! I am trying to install Zoho assist on a Debian machine. I have done this successfully on other remote machines, but only today ran into issues: uname -a Linux raspberry 5.10.0-15-amd64 #1 SMP Debian 5.10.120-1 (2022-06-09) x86_64 GNU/Linux Steps:
Zoho Assist: Failed to join session: Operation completed successfully
We have a small sample of users where they get the message: Failed to join session due to the following reason: The operation completed successfully. Obviously, this seems like a contradiction - how can it be both? Is there a log we can reference to get
Customer Widget Customization
Hi, Wondering if there is any way to develop and change the customer widget (colours / logo / sizing)? Although it does the job; it looks bland and becomes an outcast with the rest once embeded onto our website...
Zoho Assist Free Account... did they drop Linux option?
I've had a free Zoho Assist account for several years that I use to connect to the machines at my house. In the last year or so, I have been unable to download the linux client... it says that I'm not licensed for that. The last time I reloaded a machine,
Mirror (Cast) your Android screen to PC (wireless)
Hello, colleagues. I had spent some time figuring out how to mirror my Android screen to my laptop (to use my smartphone as a webcam). Searching through usb-root-access-lifehacks and a bunch of free-or-not casting apps I finally recalled Zoho Assist which
Failed to create unattended service
I have a client that when I try to install the unattended access software I am getting the error "Failed to create unattended service." Any ideas how to fix this? Thanks!
Issue logging into headless (GUI less) Linux servers via Unattended Access remote sessions using 'command prompt'
Hi All, is anyone else having issues logging into linux servers using the command prompt remote access? Zoho Support have admitted they made a irreversible change that now prompts for a login prompt. But we still cannot get a command prompt. Root will
Firewall Ports, IP ranges and URL's that might need enabling for Zoho Assist
Hiย Can someone tell me what ports and IP ranges need to be enabled through a firewall to allow Zoho Assist to connect? The client's machine sits the stating its connecting but I suspect the firewall is dropping the traffic. Many thanks
Zoho Assist session recording
It would be nice to have possibility to exclude some computers or users from unattended session recording.
Invalid Handle When connecting
I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle.ย
Auto accept incoming service queue requests
Is it possible to automatically accept incoming requests to the service queue? Currently we are using Teamviewer as our main remote support tool and the Teamviewer quick support tool allows our customers to run the support tool, send us the session ID
Password for Unattended Access
Is there a way to set a password for unattended access? If I'm the technician, I want my customer to have a password on their computer for unattended access, so only I can access it remotely via Assist. Can I set that up? How can I be sure that no one
Error with Assist API
I've used the Desk api for several years now. I am trying to start using the Assist API, specifically the unattended_computer endpoint. The documentation says I need a department ID. It further says I can get that by using the user endpoint. So I generated
Zoho Assist - Long-running sessions disappear from active sessions list
During on-demand sessions that last an hour or more, the sessions will disappear from the active sessions list while still being active.ย This glitch causes major issues if the technician's browser window is accidentally closed or if the technician needs
Pointer
Is there a way to have a pointer overlay so that I can guide customers of where to click?ย ย
ZohoAssist emails from ZohoDesk not going out
When our agents click the Remote Assist button on the bottom of the ticket, Choose Remote Support, and click Start Now. The customer does not get an email. If we go to assist.zoho.com and send an invite, they do get the email. I have made a ticket where
Zoho assist invite emails not going out?
Email invites that go out with "Join now" link from noreply@zohoassist.comย have stopped going out to the invitees. This has been going on for couple days now. Same issue experienced on enterprise/corporate account and a personal account.
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