Add Claude in Zoho Cliq

Add Claude in Zoho Cliq


​

Let’s add a real AI assistant powered by Claude to your workspace this week, that your team can chat with, ask questions, and act on conversations to run AI actions on.

This guide walks you through exactly how to do it, step by step, with all the code you'll need.

Just copy, paste, replace the placeholders and you'll be good to go.


By the end of this guide, you’ll have:

  1. A Claude bot inside Zoho Cliq to have real back-and-forth conversations.
  2. The ability to @mention Claude in any channel and reply to a message and ask Claude to act on it.
  3. A message action to act on messages in Cliq by Claude. Additionally, pre-built actions to review code, generate mind maps, draft a reply for the selected message, or explain it like you’re new.
IdeaBefore you start:
1. A Zoho Cliq account with Developer access.
2. An Anthropic API key
3. Basic comfort with Deluge (optional — all code is provided 😉)

A. How to get an Anthropic API key?



1. To get an Anthropic API key, sign up at the Anthropic Console (console.anthropic.com).
2. Navigate to the API Keys tab, and click Create Key. 
3. You must add credits via the Billing section to activate the key. Copy the key immediately, as it cannot be viewed again.

Alert
Note: In this guide, the API key is pasted directly into the code for simplicity. But never, ever share your API key to others and double-check before sharing screenshots or code.

B. Create a Connection 

Claude needs permission to: Read chat messages and Fetch attachments (like PDFs) when prompted, for that let's create a connection for it.  ⓘ Learn more about connections

1. Go to the Connections module (in Bots & Tools) → Create Connection
2. Add a Connection name, for eg. "readmessageandfile"
3. Select:
ZohoCliq.Attachments.READ
ZohoCliq.Messages.READ
4. Create
Click Create, then authorize the connection. Copy the connection name, you'll paste it into the handlers in the next steps.

How to start

Go to Zoho Cliq → Settings → Bots & Tools 

Claude Bot:




  • Go to Bots → Create Bot.

  • Name it Claude and give it any description of choice.

  • First, let's create a Message handler to handle the conversations first.

  • Click edit code and copy paste the below code in it (follow along the comments to understand what each part does)

Idea

One API endpoint. That's all.


Both the bot and the message action use the same single Anthropic endpoint: POST /v1/messages. The only thing that changes between them is the system prompt and what you put in the messages array. Once you understand that, the rest is just assembly.
Explore API docs →


Message Handler:



What does this do: Fetches last 10 (customizable - but keep message limit small ( around 10–15 to avoid token overuse)) chat messages for additional context and enables natural chat conversations 


  1. info environment;
  2. botUniqueName = "BOT-UNIQUE-NAME";
  3. // Replace with your bot unique name
  4. cliqBaseUrl = environment.get("base_url");
  5. fetchRecentMessages = invokeurl
  6. [
  7. url :cliqBaseUrl + "/api/v2/chats/" + chat.get("id") + "/messages?limit=10"
  8. type :GET
  9. connection:"CONNECTION-NAME"
  10. //Read below how to create a connection, and paste here:
  11. ];
  12. info fetchRecentMessages;
  13. contentList = list();
  14. contentList.add({"role":"user","content":"Act as a conversational assistant. Reply to the message below in a friendly, informative, and well-organized way.\n\nGuidelines:\n- Respond only to the message provided.\n- Do not use memory or external context.\n- Be warm but professional.\n- Be clear and structured (use short paragraphs or bullet points if helpful).\n- Provide helpful details or clarification where useful.\n- If something is unclear, ask a polite follow-up question.\n- If action is needed, suggest a simple next step.\n- Do not include meta commentary.\n- Output only the reply.\n\n\nSTRICTLY USE * FOR BOLD, AND NEVER ** FOR BOLD MARKDOWN."});
  15. allMessages = fetchRecentMessages.get("data");
  16. for each  data in allMessages
  17. {
  18. type = data.get("type");
  19. if(type == "card" || type == "text")
  20. {
  21. getMessage = data.get("content").get("text").replaceAll("\n"," ");
  22. senderID = data.get("sender").get("id");
  23. if(senderID.startsWith("b-"))
  24. {
  25. contentList.add({"role":"assistant","content":getMessage});
  26. }
  27. else
  28. {
  29. contentList.add({"role":"user","content":getMessage});
  30. }
  31. }
  32. }
  33. info contentList;
  34. // Set up API headers
  35. apiHeaders = Map();
  36. apiHeaders.put("anthropic-version","2023-06-01");
  37. apiHeaders.put("Content-type","application/json");
  38. apiHeaders.put("X-Api-Key","INSERT-API-KEY-HERE");
  39. // Don't forget your API key!
  40. model = "claude-sonnet-4-5-20250929";
  41. requestPayload = {"max_tokens":1024,"messages":contentList,"model":model};
  42. // Make API call to Claude
  43. claudeApiResponse = invokeurl
  44. [
  45. url :"https://api.anthropic.com/v1/messages"
  46. type :POST
  47. parameters:requestPayload + ""
  48. headers:apiHeaders
  49. detailed:true
  50. ];
  51. info claudeApiResponse;
  52. if(claudeApiResponse.get("responseCode") == 200)
  53. {
  54. responseBody = claudeApiResponse.get("responseText");
  55. parsedResponse = responseBody.toMap();
  56. claudeMessage = parsedResponse.get("content").get(0).get("text").replaceAll("\n\n","\n").remove("---").remove("#");
  57. if(claudeMessage.length() > 4000)
  58. {
  59. claudeMessage = claudeMessage.subString(0,4000) + "...";
  60. }
  61. info "Claude's Response: " + claudeMessage;
  62. }
  63. else
  64. {
  65. responseBody = claudeApiResponse.get("responseText");
  66. parsedResponse = responseBody.toMap();
  67. claudeMessage = "*" + parsedResponse.get("error").get("type") + "* \n" + parsedResponse.get("error").get("message");
  68. info "API Error: " + claudeApiResponse;
  69. }
  70. responseContent = {"text":claudeMessage,"card":{"title":"Claude says...","icon":"https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/claude-ai-icon.png"}};
  71. info responseContent;
  72. info zoho.cliq.postToBot(botUniqueName,responseContent);
  73. return Map();


⚙️ Replace These Placeholders

BOT-UNIQUE-NAME (ⓘ How to find it?)
CONNECTION-NAME
INSERT-API-KEY-HERE


Mention Handler:



What does this do: This is to allow Claude to be @mentioned in any chat.
  1. userMessageText = "";
  2. fileAction = false;
  3. repliedMessage = false;
  4. if(message_details.get("message").containKey("replied_message"))
  5. {
  6. repliedMessage = true;
  7. replyMessageID = message_details.get("message").get("replied_message").get("id");
  8. messageType = message_details.get("message").get("replied_message").get("type");
  9. if(messageType == "text" || messageType == "card")
  10. {
  11. userMessageText = message_details.get("message").get("replied_message").get("text");
  12. }
  13. else
  14. {
  15. fileType = message_details.get("message").get("replied_message").get("file").get("type");
  16. if(fileType != "application/pdf")
  17. {
  18. return {"type":"banner","text":"Only PDF files are supported for this action","status":"failure"};
  19. }
  20. else
  21. {
  22. fileAction = true;
  23. }
  24. }
  25. }
  26. promptInstruction = "\"### Instructions ⓘ \nProvide a human-digestible, highly organized response (300-500 characters). Break down your output into bite-sized paragraphs and use bolding to guide the reader's eye. *Strictly avoid tables.* Use plenty of white space and only ### headings for a clean look. \n\n ### Formatting Protocol • \n - Bold: *text* \n - Italic: _text_ \n - Strike: ~text~ \n - Underline: __underline__ \n - Headers: ### Title \n - Quote: \"quote\" \n - Blockquote: > text \n - Bullets: Use • or → for lists \n - Emojis: Use ✨, 🚀, or 💡 to highlight key takeaways \n - Separator: --- \n\n ### and replace ** to *";
  27. userPrompt = "";
  28. if(message.trim().length() > 0)
  29. {
  30. userPrompt = "Action: " + message + "\n\n\n" + userMessageText + "\n\n\n" + promptInstruction;
  31. }
  32. else
  33. {
  34. userPrompt = "Action: " + userMessageText + "\n\n\n" + promptInstruction;
  35. }
  36. // Set up API headers
  37. apiHeaders = Map();
  38. apiHeaders.put("anthropic-version","2023-06-01");
  39. apiHeaders.put("Content-type","application/json");
  40. apiHeaders.put("ENTER-APIKEY-HERE");
  41. // Don't forget your API key!
  42. // Check if message is text-only or contains a file
  43. if(!fileAction)
  44. {
  45. // Handle text-only message
  46. requestPayload = {"max_tokens":1024,"messages":{{"content":userPrompt,"role":"user"}},"model":"claude-sonnet-4-5-20250929"};
  47. }
  48. else
  49. {
  50. // Handle message with file attachment
  51. uploadedFile = invokeurl
  52. [
  53. url :message_details.get("message").get("replied_message").get("file").get("url")
  54. type :GET
  55. connection:"ENTER-CONNECTION-NAME"
  56. ];
  57. info uploadedFile;
  58. // uploadedFile = message.get("content").get("file").get("name");
  59. base64EncodedFile = zoho.encryption.base64Encode(uploadedFile);
  60. if(message_details.get("message").get("replied_message").containKey("comment"))
  61. {
  62. comment = message_details.get("message").get("replied_message").get("comment");
  63. userPrompt = userPrompt + "\n" + comment;
  64. }
  65. else
  66. {
  67. userPrompt = userPrompt;
  68. }
  69. mediaType = "application/pdf";
  70. requestPayload = {"max_tokens":1024,"messages":{{"role":"user","content":{{"type":"document","source":{"type":"base64","media_type":mediaType,"data":base64EncodedFile}},{"type":"text","text":userPrompt}}}},"model":"claude-sonnet-4-5-20250929"};
  71. }
  72. info requestPayload;
  73. // Make API call to Claude
  74. claudeApiResponse = invokeurl
  75. [
  76. url :"https://api.anthropic.com/v1/messages"
  77. type :POST
  78. parameters:requestPayload + ""
  79. headers:apiHeaders
  80. detailed:true
  81. ];
  82. info claudeApiResponse;
  83. // Extract the actual text response
  84. if(claudeApiResponse.get("responseCode") == 200)
  85. {
  86. responseBody = claudeApiResponse.get("responseText");
  87. parsedResponse = responseBody.toMap();
  88. claudeMessage = parsedResponse.get("content").get(0).get("text").replaceAll("\n\n","\n").remove("---").remove("#");
  89. if(claudeMessage.length() > 4000)
  90. {
  91. claudeMessage = claudeMessage.subString(0,4000) + "...";
  92. }
  93. info "Claude's Response: " + claudeMessage;
  94. }
  95. else
  96. {
  97. responseBody = claudeApiResponse.get("responseText");
  98. parsedResponse = responseBody.toMap();
  99. claudeMessage = "*" + parsedResponse.get("error").get("type") + "* \n" + parsedResponse.get("error").get("message");
  100. info "API Error: " + claudeApiResponse;
  101. }
  102. responseContent = {"text":claudeMessage,"card":{"title":"Claude says...","icon":"https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/claude-ai-icon.png"}};
  103. info responseContent;
  104. if(repliedMessage)
  105. {
  106. responseContent.put("reply_to",replyMessageID);
  107. }
  108. info zoho.cliq.postToChat(chat.get("id"),responseContent);
  109. return Map();


Message Action
What does it do: Allow Claude to act on any message or file.

Quoteⓘ For files, we've extended this to only PDF file formats for now to keep implementation predictable and to avoid unsupported file formats

What we're adding:
1. When executed on any message, a form opens to prompt:

A. 🔍 Review code
Claude acts like a senior engineer who finds bugs, lists risks, suggest improvements, provides corrected code.



B. ✨ Explain like I'm new
Claude teaches you what it is, why it matters, how it works, an analogy or common mistakes for any concept.


C. 🧠 Make Mindmap
Converts content into a structured ASCII flow chart for explaining system designs, feature breakdowns or general product thinking.


D. 📌 Draft a reply
Give professional, concise business replies to address, asks clarifications, suggests next steps in a human tone. 


How to create:

1. Create a Message Action, name it Ask Claude and give any description of your choice.



2. Message properties:  Text messages, Attachments, Links
3. Enter code as instructed below:
(Copy the function name and replace it in Line. 14)
  1. info message;
  2. returnForm = false;
  3. if(message.get("type") == "file")
  4. {
  5. fileType = message.get("content").get("file").get("type");
  6. if(fileType != "application/pdf")
  7. {
  8. return {"type":"banner","text":"Only PDF files are supported for this action","status":"failure"};
  9. }
  10. }
  11. inputs = list();
  12. inputs.add({"label":"Choose an action","name":"action","mandatory":true,"type":"radio","options":{{"value":"reviewcode","label":"🔍 Review Code"},{"value":"explainthis","label":"🧠 Make Mindmap"},{"value":"ExplainlikeImnew","label":"✨ Explain like I’m new"},{"value":"Draftreplyforthis","label":"📌 Draft reply for this"}}});
  13. inputs.add({"label":"More instructions","name":"additionalInstructions","placeholder":"You can provide additional instructions if needed.","min_length":"0","max_length":"500","mandatory":false,"type":"textarea"});
  14. return {"type":"form","title":"Ask Claude","hint":"What would you like Claude to do? Choose an action or write your own.","name":"INSERT-FUNCTION-NAME","button_label":"Submit","inputs":inputs,"action":{"type":"invoke.function","name":"INSERT-FUNCTION-NAME"}};
Next, let's create a function and then link it up to the built-Message action to open the form:


Form Function:



1.Go to Functions → Name your function (Eg. askclaude) and add description
2. Select Form function
3. Create



Once created, in the Form Submit Handler, paste this code:
  1. info form;
  2. info message;
  3. // Set up API headers
  4. apiHeaders = Map();
  5. apiHeaders.put("anthropic-version","2023-06-01");
  6. apiHeaders.put("Content-type","application/json");
  7. apiHeaders.put("ENTER-APIKEY-HERE");
  8. // Don't forget your API key!
  9. actionType = form.get("values").get("action").get("value");
  10. promptInstruction = "\"### Instructions ⓘ \nProvide a human-digestible, highly organized response (250-300 characters). Break down your output into bite-sized paragraphs and use bolding to guide the reader's eye. *Strictly avoid tables.* Use plenty of white space and only ### headings for a clean look. \n\n ### Formatting Protocol • \n - Bold: *text* \n - Italic: _text_ \n - Strike: ~text~ \n - Underline: __underline__ \n - Headers: ### Title \n - Quote: \"quote\" \n - Blockquote: > text \n - Bullets: Use • or → for lists \n - Emojis: Use ✨, 🚀, or 💡 to highlight key takeaways \n - Separator: --- \n\n ### and replace all ** to *";
  11. if(actionType == "reviewcode")
  12. {
  13. userPrompt = "🔍 You are a senior engineer. \nReview this code: \n• List bugs or logical errors \n• Note assumptions and risks \n• Suggest improvements \n• Provide corrected code \n• Explain why your version is better\n\n\n" + promptInstruction;
  14. }
  15. else if(actionType == "explainthis")
  16. {
  17. userPrompt = "🧠 You are a systems thinker. \n•Convert the input into a visual flow chart using plain text. \n•Strict Output Rules \n•Output ONLY inside a triple backtick code block \n•Do NOT use Mermaid \n•Do NOT write paragraphs \n•Do NOT explain anything \n•Do NOT use bullet lists outside structure \n•Use ASCII connectors to form a real flow chart \n•Use arrows (→, ↓, ↳, ├──, └──) to show relationships \n•Maintain clear hierarchy and spacing \n•One single root at the top \n•Logical directional flow (top → down) \n•Structure Requirements \n•Root node at top \n•First-level branches below \n•Subpoints indented \n•Cross-links if relevant \n•Clean spacing \n•No duplicated nodes \n•Required Format Example \n•MAIN IDEA \n•Branch 1 -> Subpoint -> Subpoint \n•Branch 2 -> Subpoint ->Subpoint \n•Branch 3 -> Subpoint -> Subpoint\n\n\n" + promptInstruction;
  18. }
  19. else if(actionType == "ExplainlikeImnew")
  20. {
  21. userPrompt = "✨ You are a teacher for beginners. \nExplain: \n• What it is \n• Why it matters \n• How it works (steps) \n• A simple analogy \n• One common beginner mistake\n\n\n" + promptInstruction;
  22. }
  23. else if(actionType == "Draftreplyforthis")
  24. {
  25. userPrompt = "📌 You are a professional responder. \nReply to this message: \n• Directly address main point \n• Ask for clarification if needed \n• Suggest next steps \n• Keep it concise and clear \n• Make sure message in a buisness casual tone, consise, human written.\n\n\n" + promptInstruction;
  26. }
  27. if(form.get("values").get("additionalInstructions").length() > 0)
  28. {
  29. userPrompt = userPrompt + "\n" + form.get("values").get("additionalInstructions");
  30. }
  31. // Check if message is text-only or contains a file
  32. if(message.get("type") == "text" || message.get("type") == "card")
  33. {
  34. // Handle text-only message
  35. userMessageText = message.get("text");
  36. requestPayload = {"max_tokens":1024,"messages":{{"content":userPrompt + "\n\n" + userMessageText,"role":"user"}},"model":"claude-sonnet-4-5-20250929"};
  37. }
  38. else
  39. {
  40. // Handle message with file attachment
  41. uploadedFile = invokeurl
  42. [
  43. url :"https://cliq.zoho" + environment.get("tld") + "/api/v2/files/" + message.get("content").get("file").get("id")
  44. type :GET
  45. connection:"ENTER-CONNECTION-NAME"
  46. ];
  47. info uploadedFile;
  48. base64EncodedFile = zoho.encryption.base64Encode(uploadedFile);
  49. if(message.get("content").containKey("comment"))
  50. {
  51. comment = message.get("content").get("comment");
  52. userPrompt = userPrompt + "\n" + comment;
  53. }
  54. else
  55. {
  56. userPrompt = userPrompt;
  57. }
  58. mediaType = message.get("content").get("file").get("type");
  59. mediaType = "application/pdf";
  60. requestPayload = {"max_tokens":1024,"messages":{{"role":"user","content":{{"type":"document","source":{"type":"base64","media_type":mediaType,"data":base64EncodedFile}},{"type":"text","text":userPrompt}}}},"model":"claude-sonnet-4-5-20250929"};
  61. }
  62. info requestPayload;
  63. // Make API call to Claude
  64. claudeApiResponse = invokeurl
  65. [
  66. url :"https://api.anthropic.com/v1/messages"
  67. type :POST
  68. parameters:requestPayload + ""
  69. headers:apiHeaders
  70. detailed:true
  71. ];
  72. // info claudeApiResponse;
  73. // Extract the actual text response
  74. if(claudeApiResponse.get("responseCode") == 200)
  75. {
  76. responseBody = claudeApiResponse.get("responseText");
  77. parsedResponse = responseBody.toMap();
  78. claudeMessage = parsedResponse.get("content").get(0).get("text").replaceAll("\n\n","\n").remove("---").remove("#");
  79. if(claudeMessage.length() > 4000)
  80. {
  81. claudeMessage = claudeMessage.subString(0,4000) + "...";
  82. }
  83. info "Claude's Response: " + claudeMessage;
  84. }
  85. else
  86. {
  87. responseBody = claudeApiResponse.get("responseText");
  88. parsedResponse = responseBody.toMap();
  89. claudeMessage = "*" + parsedResponse.get("error").get("type") + "* \n" + parsedResponse.get("error").get("message");
  90. info "API Error: " + claudeApiResponse;
  91. }
  92. responseContent = {"text":claudeMessage,"card":{"title":"Claude says...","icon":"https://uxwing.com/wp-content/themes/uxwing/download/brands-and-social-media/claude-ai-icon.png"},"reply_to":message.get("id")};
  93. info responseContent;
  94. info zoho.cliq.postToChat(chat.get("id"),responseContent);
  95. return Map();

When triggered: Opens a form → User selects an action → Adds additional instructions → Submits → Claude processes the selected message


And that's it. You're Claude integration is ready to be used. 


What's Next:

What you built today is just the foundation.

Shape it around how your team actually works. Extend it to turn discussions into action items, review PRs before they’re merged, generate standup updates, extract tasks automatically, or create knowledge snippets from resolved threads.

Start with one real pain point. Solve it well. Then layer more intelligence on top.

The structure is already there. The possibilities are yours.

🔗 Explore Zoho Cliq: Developer Platform
🔗 Explore Anthropic API Docs

Questions? Comments below. 
Looking forward how you'll build and go make it your own. 🚀

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                                    Hello everyone! Are you spending hours building basic UIs? Does even the smallest customization feel like a major task? CRM customization should feel intuitive and straightforward, not time consuming or exhausting. SlyteUI makes this possible by simplifying

                                  • Make Task ID and Issue ID columns filterable like all other columns

                                    Hello Zoho Projects Team, We hope you are doing well. We would like to submit a feature request regarding the Task ID and Issue ID columns in Zoho Projects list views. Current Limitation: As of now, in both the Tasks and Issues modules, almost every visible

                                  • Improve Back Navigation (X Button) Inside Nested Milestones, Task Lists, Tasks, and Issues

                                    Hi Zoho Projects Team, We would like to request an improvement to the X / close button navigation behavior inside milestones. Currently, the milestone area behaves as a nested hierarchy (tree structure): Project → Milestone → Task List → Task So when

                                  • Add a way to connect Log360 Cloud logs with Zoho analytics

                                    Hi, Several month ago Log360 Cloud was added to zoho one - and this is great. But as far as I see there is no prebuilt way to connect Zoho analytics to the logs we have in Log360 Cloud. Please add a prebuilt connection like we have for so many other zoho

                                  • Extend GitHub Commit Integration to Tasks in Zoho Projects

                                    Hello Zoho Projects Team, We hope you are doing well. We would like to submit a feature request regarding the current GitHub integration in Zoho Projects, specifically the ability to link commit information. Current Limitation: As of now, Zoho Projects

                                  • Enable Screen Recording in Zoho WorkDrive Mobile Apps (Android & iOS)

                                    Hi Zoho WorkDrive Team, How are you? We are enthusiastic Zoho One users and rely heavily on Zoho WorkDrive for internal collaboration and content sharing. The screen-recording feature in the WorkDrive web app (similar to Loom) is extremely useful- however,

                                  • Zoho Project - Total Forecasted Hours

                                    Does anyone know an easy way to get a total of all the forecasted hours across the portfolio? I'm aware trying to create a custom report that can generate this figure for each task and the total up but the completion percentage doesn't seem to come back

                                  • Bank Fees - Allow User to Choose Expense Account

                                    Bank fees from Customer Payments can only be debited against the system Bank Fees account due to hard-coding. The user should be able to select which expense account those fees are debited against. The use case is pretty straightforward. A business like

                                  • Attendance Kiosk Mode for all Employees

                                    Is it possible to assign a tablet (ios/android) so that all employees can check in or out using a simple QR code? If not would it be possible to integrate attendance with a web app that also has a tablet app that works in kiosk mode? If yes can anyone recommend such an app?

                                  • How can we get payment status updates for payment links in Zoho Books using webhooks?

                                    When we create and share a payment link in Zoho Books, is there a way to know when the payment is updated? Can we use webhooks to get real-time updates for payment link status instead of checking manually?

                                  • Update to CRM Custom Buttons: Collect Users' Location

                                    Hello everyone! Buttons in Zoho CRM allow you to extend the default CRM capabilities for your bespoke business needs. It provides the flexibility to connect to any third-party application to perform necessary actions. Wouldn't it be better, if those buttons

                                  • Introducing note actions and dynamic visibility in Kiosk Studio

                                    Hello all, We are introducing enhancements to Kiosk Studio that will improve the product scope and meet your custom needs more precisely. What's new? Add notes as Actions: You can add notes to CRM records as kiosk Actions, as well as insert merge fields

                                  • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

                                    Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

                                  • Challenges with data consistency when integrating Zoho with other systems

                                    In setups where Zoho (CRM/Inventory) is connected with external systems like eCommerce platforms, maintaining consistent and reliable data across systems can be challenging. Some common issues that tend to come up: Product data mismatches (variants, pricing

                                  • Logging Calls not working

                                    For some reason, logging calls is not working anymore. Description of problem: On a Lead's record, in the "Open Activities" block, clicked on "Add New" Clicked on "Call", clicked on "Log a call" Nothing happens. If I click on "Schedule a call" nothings

                                  • Announcing Zoho Sheet desktop app for macOS and Windows (Beta)

                                    Hello Sheet users, We know you’ve been waiting for this one. It has always been the top priority on our roadmap to provide a single native desktop app for macOS and Windows that works both online and offline. Today, we are excited to announce that the

                                  • Zoho Mail Android app update: UI revamp

                                    Hello everyone! We are excited to share that the first phase of the Zoho Mail Android UI revamp is now live. In this update, we have redesigned navigation bar at the bottom to quickly access the Email, Calendar, Contacts, and Settings modules. Also, the

                                  • Records Per Page

                                    Can we get max number of records per page increased from 100 to 250 and 500 please? Or alternatively allow us to use the Zoho Sheet View for all records and not just the max 100 showing on the page? thanks.

                                  • This campain is on hold

                                    Trying to start a Zoho Campaign for our company but the error message when we try to send it out it this: This campaign is on hold Our compliance team needs additional information about your sender domain address. They'll reach out to you shortly via

                                  • Blueprint transitions on locked records

                                    We use the ability to automatically lock records (quotes, sales orders, etc.) based on criteria, such as stage. For instance, if a quote has been sent to a client, the quote is then locked for further edits. Our ideal quote stage process is: Draft>Sent>Won.

                                  • Whatsapp Limitation Questions

                                    Good day, I would like to find out about the functionality or possibility of all the below points within the Zoho/WhatsApp integration. Will WhatsApp buttons ever be possible in the future? Will WhatsApp Re-directs to different users be possible based

                                  • Sales Ordes removes TAX at random for some or all prodcuts, even after creating it

                                    Hi at Zoho CRM, in the Sales Orders section, when Creating, Cloning or editing any Sales Orders the TAX of one or all products gets "unchecked" at random. All of our products ALWAYS must have the same TAX selected automatically. At least it used to be

                                  • Turning off self view in Zoho Meeting

                                    Hi Is it possible to turn off/hide self view in meetings?  Cant see any options for it. Thanks

                                  • CRM to Desk Contact Sync Issues?

                                    Hello, I noticed none of the contact changes in CRM are being transferred over to Desk. Anyone else experiencing this? I checked the sync history in desk and it confirms it - it doesn't show "X Contacts Synced" like it normally does.

                                  • Please add Deluge code editing for Forms

                                    Assuming Forms is built on the same codebase as Creator, etc., it would be wonderful to be able to edit form code, cut and paste form elements across different forms, share code with other users, and so on.

                                  • Is there any workaround or method to restrict user login to a particular device

                                    Hi, I want to restrict my CRM user from accessing the Zoho CRM/Zoho One application to the company provided devices only. As far as I have explored there is no direct way to do this. Is there any workarounds that will allow me to do this. I want to ensure

                                  • Email from CRM being Blocked or Marked as Spam by Google (and maybe more)

                                    In the past 24 hours we’ve noticed that emails sent via Zoho CRM are being blocked or flagged as phishing, particularly by Google. The issue seems to occur specifically when emails contain links. URLs like www.domain.com or www.example.com are automatically

                                  • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

                                    Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

                                  • Zoho Tables - Form default entry

                                    How so I set a form field to be populated with an entry from another table? I created a view on my source table limiting the results to just the one thing I want to see. When adding a Client via my Add Client form, I want the Client Type field to already

                                  • Payment Card or Identity form-fill from Vault?

                                    Hello! I'm working on replacing Bitwarden with Vault and one issue I've run into is that I can't find any option to fill address and payment forms from Payment Card or Identity info that has been saved in Vault. Is there a way to do this? Is it a planned

                                  • Introducing Bin Locations In Zoho Inventory

                                    Hello users, We are excited to let you know that your wait for the Bin Locations feature has now come to an end! Yes, you heard us right! We are here to introduce the much-awaited Bin Locations now in Zoho Inventory. But before we dive into the feature

                                  • Add Actionable “Smart Commits” for GitHub Integration

                                    Hi Zoho Projects Team, I am submitting a feature request to introduce Smart Commits support for the GitHub integration in Zoho Projects. The Current Limitation: Currently, Zoho Projects offers a "passive" integration. Including a Task ID in a commit message

                                  • Item Details Field - New Barcode / Document option?

                                    Is this a new feature??? its in both books and inventory.

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