Zoho desk won't refresh my ticket, says "aw snap" and does nothing
Zoho will not refresh my ticket it says "aw snap please refresh your browser" Refreshing the browser, clearing the cache and restarting it does nothing to refresh the ticket. The customer has updated the ticket but I can't see the update because of this
Zoho Desk appears to be down across multiple browsers
Is there anywhere I might find updates about this situation?
I am not able to log into zoho desk.
I am not able to log into desk it was working ealier today. I have included the error message.
Many-to-one dependency mapping
We had to create a complete copy of our "Reported Problem" / "Identified Problem" structure by renaming them as "second" because you lack this feature. You need to allow mapping from multiple fields to just one field.
Export a list of fields for all modules in a spreadsheet with specific field data
Many of my clients are using spreadsheets to create lists of fields for all modules when starting a new implementation or when updating an existing setup. This is a useful process but also a very time consuming one. It would be good a list of fields could
KB Article Table Is Very Hard To Use
I have just started to use the Zoho Desk Knowledge Base. As i've been making articles, i've found that the `Table` feature is quite hard to use for a number of reasons. This is especially problematic as each of the issues listed below are part of the
App Spotlight: Shopify for Zoho Desk
Our App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all apps, integrations, and extensions. Shopify for Zoho Desk View orders and customer information from Shopify inside
App Spotlight: WooCommerce for Zoho Desk
Our App Spotlight brings you hand-picked apps to enhance the power of your Zoho solutions. Visit the Zoho Marketplace to explore all apps, integrations, and extensions. WooCommerce for Zoho Desk Keep track of your WooCommerce orders and customers from
How can i get first response time & number of responses from API?
I try to fetch this details on each ticket but the data that come from your API isnt good, my API request is: 'https://desk.zoho.com/api/v1/tickets/'. $id .'/metrics' then i get several fields like: responseCount, threadCount and more. But when i compare
How should we setup Zoho Desk?
Hi All, We are very new to Zoho Desk and I am just wondering if someone can give us some directions with the Set Up Zoho desk. So we have an "admission department" within our organization where we help students to get admission at Canadian Colleges
Multilingual Knowledge Base is now available for beta access!
Hello, everyone! We are thrilled to announce that Multilingual Knowledge Base is now available for beta access. This will be a big enhancement to your efforts in providing self-service for customers across the world. Here's what we have in store: A
Extra charges aside Pricing Subscription for Zoho Desk
Hi Everyone... I intend to buy Zoho Desk subscription but I'd like to know the extra charges that comes with it but is not included in the major pricing detail. Also for my channels, does Zoho Desk has the call, SMS and Email support system or I will
securing help center login
Other than painfully moderating signups, is there another way to secure a help centre? say by domain? Can domain access be added to the permissions page? My use case is for an internal helpdesk. Another use case is rather than help center's by brand one
What is the difference between "List view" and "Quick navigation" under the category settings in the help desk?
Hello, I was wondering wgat is the difference between "List view" and "Quick navigation" under the category settings in the help desk? I see in the articles (when in "Quick navigation") a 'next' and 'previous' button. But aside from that I see no di
Zoho Desk, prevent creating new accounts when creating a ticket
Is it possible to prevent agents from creating new accounts when creating a ticket? I would like them to be able to only select an existing account from our list of accounts. We are having a problem where accounts are added multiple times as agents create
MS Teams App
Hi, is it possible to get a notification in the MS Teams App, when an new ticket is created in zoho Desk? It seems as if it is just a visualization of a ticket view in MS Teams. We'd need the red dot, when a new ticket is created.
Not able to reach the help center
Hi there, Our customers can't reach our help center and get to see an error: https://support.spend.cloud/portal/nl/home How can we fix this?
Want to use my support portal jparmodernrealestate.zohodesk.com within iFrame
I'm trying to frame in my support portal within an iFrame but am getting an "X-Frame-Options" error. When I was reading this article, it appeared that I would need to contact Zoho support to whitelist my site to allow for this. The site I'm trying to
DKIM security concern
I have just implemented DKIM in my environment. When I did this my email system started flagging all the messages from Zoho Desk as spam. I added the zoho SPF and DKIM settings to my records but now I'm concerned that this is a security risk because
auto assign
Hello, How can I auto assign ticket depending on who receive the email? I have 4 emails that redirect the emails to zoho desk. If the person that received the email is "bob@hotmail.com", I want to assign the ticket to someone. To address and email dont
BCC from desk to crm
I want to automatically forward all replies sent in zoho desk to zoho crm via the BCC address that I have generated in CRM
Print Button in KB article
Hi, I'm currenly using the Beta version of KB, so i'm not sure if my question is valid in the standard KB module but I'm looking for a way to print Article from Agent interface. A button exists and works fine from portal, but a cannot find similar in
WhatsApp for Zoho Desk is now open for beta access!
Greetings from Zoho Desk! We are thrilled to announce that WhatsApp for Zoho Desk, powered by Twilio, is now available for beta access. Multichannel customer service doesn't completely serve its purpose until you support customers in channels that are most convenient to them. It makes the customer's life easier when getting an issue resolved is as simple and quick as talking to a friend. With over two billion users worldwide, WhatsApp is the most popular chat application around the world. This
Add posibility to select format for currency, decimal and integer fields
Right now it is not possible to select the format of currency, decimal and integer fields. For example, different clients prefer to use "." or "," special characters to separate thousands or decimals. A few examples which could be useful are: 1.234.567,89
Using Same Custom Field in Multiple Departments
We have a custom field of type "Pick List" with over 50 options in it. We want this same list to be available for more than one department. In the other departments, none of the values we have setup for this field exist though. So my question is: Is there
Ticket Field Permissions
Hi, I seem to have found an issue/oversight with field permissions for tickets. It seems you cannot have different permissions for the same fields across different layouts/departments. My specific use-case is we have a department for our internal staff
Ticket information add address in contact header
Hi Zoho Desk Team, Is there a way or is it possible to add the contact or the accounts name's address / country in the ticket information?
CRM Related List - How to View in Desk
I have the Desk / CRM integration enabled. It seems to work fairly well, with agents able to pull up basic CRM info from Desk. However, one of the key pieces of information that would be helpful for agents - what product(s) the customer bought and when
Duplicate tickets in Zoho Desk
Hello, We have always a dupicate message when a customer answers to a ticket. I don't know where to set up this
Zoho Desk cant access
Hi Zoho Desk Team, Facing this issue when accessing the url desk.zoho.com Asking for your advise Thank you!
Making Attachment mandatory when sending a ticket
Hi guys! Is it possible to set the Attachment as mandatory when creating a new ticket? Or even making it mandatory conditionally would be the ideal, as in "If this field is "xxxx", then an attachment is mandatory". I found this for all other fields and it works great, but I couldn't find the option for the attachment. Thanks!
Ticket reassignment to original ticket owner
Hi Zoho team! Is there a way to reassign the ticket to the original ticket owner? Like when ticket is newly created the ticket owner is Agent1, when i created a workflow to assign the ticket to agent2 when status is In Progress But in For Closure status
Emails that have multiple contacts in cc
Hi there, I am thinking about using desk to manage all emails that are sent to our project management team. Often there are multiple people included in the emails, more people from the customer and more project managers from our side. When this happens
Get all tickets with zoho desk API
- How can i get tickets based on grater then specific date (e.g url/api/v1/tickets?where created time > 20/07/2021) ? - How can i get the 'Agent response time' with API call ? - Can i get tickets based on offset ? Thank you.
Ticket Auto-close by requestor reply (email)
Hi Zoho Desk Team, Is there a way to close a ticket via keyword when requestor replies something like "close ticket" Apparently the only option available in the workflow criteria is the "Recent comment" Assuming that the only option is through custom
Webform ticket
Hi Zoho Desk Team, May I have a detailed information about this line? And what does this mean? This ticket is from the webform Thank you.
Add contact to CRM without two-way sync DESK
Hi, For our company we cannot use the two-way sync DESK <-> CRM, because it will fill our CRM database with loads of unusable leads/accounts. Therefore we have set the sync to one-way. Though, in some cases we WOULD like a new contact to be added (to
Customize a task that is auto created from a blueprint transition?
I have a blueprint where one of the transitions creates a new task attached to that ticket. I would like to be able to customize that task with input from the agent during the transition. Is it possible for the agent to enter info that is added to the
How Do you Post in the "Announcements" Category
Our Zoho Desk has an Announcements category, but I cannot find anywhere inside Zoho desk or in the Community section to post in the Announcements section. Is this because we are using "Remote Authentication" to login our users, so when I login to the
Help Center re-invitations cause the contact record details to become emptied and contact name to be changed
I was correcting a message draft and I had to re-invite the contact to our Help Center because the response was referring to a service instruction which was published in the Help Center. After the re-invitation the contact name has turned into "Anonymous 4" (This issue did occur 3 more times in the past) and all of its details has been deleted. Also the drafted message has turned back into its original content. I did work on this draft at least for about 10 minutes. (I had saved the modifications
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