Delete Campaigns account
Hi! I've created an organization account by mistake for Campaigns. I cant removed.
not receiving mails in inbox
Dear Zoho team, We are not receiving emails since around 3pm today. Please check and fix this. Also, if you find any emails queued up, please release them. Piyush
MX records
Hi there, it's been 24 hours since I set up the MX10 and MX20 records for my domain. They are shown in my provider's DNS settings but not at mxtoolbox.com. Therefore I can't receive mails for my domain. Did I do something wrong? Thanks for your help!
Zoho replies to customers twice.
Not only will it post a reply twice, there is no copy left in the sent folder. There are 2 copies in zoho that sometimes the customer doesn't even get. The copy will disappear right while I am in the conversation list?! What are the specific steps to fix this in zoho? I think this will solve my mymail client problem. If Imap is not the proper configuration, then what is? This is a critical issue and need help fast. Thank you. tom@myjaxinfo.com
EMAILS DO NOT COME IN UNLESS WE REFRESH EVERTIME
I have requested this to be fixed for some time now. Emails NEVER come in unless I restart my browser or refresh it. Apparently ZOHO system is not fetching the emails from the server anymore and hasn't for many weeks now. I have been informed by support that this will be fixed and that it may already be fixed for my account. Well....It hasn't. My emails sit on the server indefinitely if I do not refresh. Very annoying. Please somebody fix this simple task.
BLOCKED INBOX
Hi.! One of the acounts in my organitation can't recive email, because the inbox is blocked, we are a free users, but i don't know what happens. Can you help me please! Tks!
Capcha Image not displaying (Zoho Creator Form WebEmbed)
Looks like the captcha image is not displaying in WebEmbeded forms. without the image, this feature is unusable. please resolve.
Undesireable clutter in Writer: The "ruler" -- don't default ruler to 'on'. Allow user to turn ruler 'on/off'
Zoho Writer suffers from 'clutter syndrome' -- too many buttons and bars and distractions.... i.e. clutter. Please, on behalf of humans all over the world that might try to use Zoho Writer (and other apps), allow the user to turn off unwanted visual elements. A good example: It is a complete distraction and waste of valuable screen space to have the stupid ruler showing all the time. Hello? Datazen1 datazen1@gmail.com Santa Fe, New Mexico US
WHY ARE MICROSOFT ACCOUNT SECURITY CHECK EMAILS GOING TO SPAM?????????????????
I CANNOT TAKE IT ANYMORE. PLEASE ADVISE ME HOW TO EXPORT ALL OF THE EMAILS FROM MY ZOHO ACCOUNT TO ANOTHER EMAIL SERVER SO THAT I MAY CLOSE MY ACCOUNT. I have disabled zoho's anti-spam filter repeatedly. Somehow it was re-enabled and now there are numerous new emails that I just discovered are being sent to spam. I have repeatedly marked e-mails NOT-SPAM and they are still going to spam. I cannot figure out how to AGAIN disable anti-spam. Now...I just spent HOURS waiting for my Microsoft Security
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I tried to send an email and it gave me the message: Unable to send message;Reason:554 5.1.8 Sender Address Blocked Can someone please unblock my account so I can send email again? My email is contato@alliancenegocios.com Thanks!
Not recieving mails from specific address
Hi, I have problem. My mail account info@grey-mores.cz is not recieving forwarded mails from grey.info@seznam.cz. Seznam.cz support tell me, that error is on Zoho side, because they are recieving error "552 5.1.1 <info@grey-mores.cz> Mailbox delivery failure policy error". I have domain seznam.cz and mail grey.info@seznam.cz on whitelists, but still dont wodk. Can you please help me? Thank you.
Support Request Template fields disappears when click in description field
We have created some support request template fields. When you go to use one, however, everything disappears once you click in the description field. See video. http://screencast.com/t/zPVfzfkuI36
i cannot receive any mails..
Hii, i configured my domain www.faabco.in with zoho for emails but the issue is i can send the mails but nothing is receiving . i configured the mx records but still its not working . pls help to rectify this issue. thanking you
iPhone Authenticaion problem
I just set up a Zoho account to give it a try, and all seems good, but for some reason I can get it working on my iPhone. I've followed the process here http://zsync.zohosites.com/iPhone.html but all i'm getting continually is "Password Incorrect" I've typed it numerous times and even reset the pw within zoho, butg no success. Any ideas? Thanks
TITLE field is suddenly blank for both Leads and Contacts
Hi for the past few days we cannot Edit/Add Title Field to new or existing Leads and Contacts. We first noticed with a new lead that one of our team members forgot to chose a Title for, and when trying to edit it, the Field options were blank instead of the usual list. Also at the Lead/Contact page, when you hover your mouse over each field you usually get and "edit" text next to each field and are able to edit each field individually... BUT for the title/name field there is no more "edit" text shown
Email address blocked
Hi my email address is blocked. I see that we had more that 10 email bounced. I have corrected the email addresses. Can you unblock my email address
Forgot admin email password and secondary email
Hi , I forgot the admin email password for admin@wellknownsyndicate.com. Also don't remember the secondary email used. Can you help me to find my secondary email ? Thanks, Manikandan S
Notes Will Not Save
When entering notes within Leads or Contacts, the information will disappear, and not save. (See Image Below) A blank box appears when I click the save button. I've tried multiple browsers, clearing my cache, deleting my cookies, logging out and back in, and attempting under different users. This is frustrating. I have to double the amount of work I do since the notes will not save. Please advise.
Notes Will Not Save
I've tried multiple times to save notes within Leads and Contacts. After filling out the not and clicking Save the section goes blank (See the image below). I've tried this in multiple browsers; I have the same issue. I've deleted my cookies, logged out and back in, and tried under different users. This is frustrating, I have to double my work since the notes are not saving. Please advise.
Not receiving mails since Friday:pls resolve asap
Hi Zoho team, we are not receiving emails in our inbox since Friday morning. We can send mails normally but not receiving them. Pls resolve the problem. also, important mails maybe lined up, pls release them.
Problem with image in signature block
I found the exact same issue in the forums from 7 years ago!!!!!! Put a company logo into the signature as is normal - resize looks perfect but when an email comes back your logo is huge - i mean more than the width fo the email page and looks terrible, the worst thing it then appears to be copied out to receivers so looks unprofessional. Can this be resolved especially if a 7 year issue? Thanks in advance jeff
Importing Notes Issues
a) Import by Parententity Id of Notes either doesn't work properly. With a Zoho ID like zcrm_1891782000000144069 it just fails with no useful feedback. So I must do separate file imports for account notes, contact notes, opportunity notes and lead notes. These need to match by name and some people have the same name. b) I've specified the original user email that created the note but they all show as being created / modified by me.
Import Notes from CRM conversion process
I am trying to convert from ACT! to ZoHo, and have the data exported from ACT! into csv files - Contacts, Notes, History, etc. I have imported Contacts successfully into ZoHo, then exported them from ZoHo to get the ID. That ZoHoID then was "merged" with the Notes csv file and I then tried to import the Notes into ZoHo. No errors were reported on the import, but nothing is getting imported. How can I diagnose what is wrong? Richard Brust http://www.rbrdatasolutions.com
mail delivery failure error
Hi there, Clients are experiencing difficulty sending email to my domain email address: shop@wondercult.com. I've read through a few other threads and it looks like this is common. Can you please advise? Thanks for all your help, Carly
Cannot log-in, says "Account Inactive"
Hello, I am also having this issue with my students' accounts. On Friday I had 32 students sign up to zoho however today none of them can access it, it says that their accounts are inactive. Perhaps we are having the problem based on our network? We are in China and I am teaching 12th grade computing. My students need to work on a document collaboratively and I've been using zoho for years to do so and never had this problem before. Any help would be greatly appreciated. An example of one of
can not add user to Zoho Creator
Hi, I had two users attached to Zoho Creator but deleted one so that I could add someone else. I added her to Zoho CRM and she can access that but when I attempted to add her to zoho creator - which we have two user permissions for and only one showing it says both are being used and I need to buy more. This is clearly not the case, what is going on? I have left it a day to allow the system to clean out and it has not worked.
subform field won't trigger
Hi, I am trying to get a on user input script to copy information from a emergency contact form into the join table that is part of a subform. The master form is Call_Sheet, the join table that is part of the subform is Emergency_Contact, the form where the information is held is in Emergency_ContactsINFO. Basically the alert doesn't trigger which means my if isn't working- and I don't know why. Another user has suggested that it is a zoho area. if (Emergency_ContactsINFO[ID == row.Emergency_Contact].count()
Email Recipient Activity stated as "Unopened"
Hi, I received feedback from recipients that they did not receive the email (both Inbox & Junk mail). However, it shows on the email recipient activity report as unopened. Has the email been delivered? Or was it lost somewhere in the email server? If it has been delivered, why doesn't it show up in the Inbox or worst case scenario, their junk mail? Thanks!
Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
How to get deleted DATA's
How to get deleted DATA's
Broken Images in ALL Email Templates
Email templates have been going with broken images signs since yesterday. Can't understand why I'm facing this problem. Please, if someone knows why and how to fix it, help me! Thanks. Felipe Amorim
CRITICAL - Permalinks and Embedded Links Are Not Functioning
The permalinks and embedded form code are not working on all of our Zoho creator forms. Here is a screenshot of the embedded form code - http://cl.ly/1J1p2w1q3V2F
FORMS DON'T WORK, are you going to do something?
I have several forms and none working all day long…
Leads not importing - file should not have more than 24689 rows
Greetings I thought i logged this a while ago and it was held for review, but can''t find it - apologies if its a repost but this is critical to me right now (i see issues logged that are years old and un-addressed which is very disturbing) I looked at my delete box but that does not look full I am trying to upload on another newer, faster computer but same problem. (the attachments box on the right says limit exceeded, but its only I will send you the spreadsheet so you can look at it and find
IMAP/SMTP/POP can't connect from any device
Hello! I have troubles connecting to all my accounts in hosted domain interbrandseu.com with smtp/imap/pop clients from adnroid, iPhone and e-mail clients. All services enabled from control panel. This problem persist for a week long. So please provide some suggestion or help to resolve this. I have tried everything but with no success. First one of account stoped working and after it - all others. There is no problem with web and Zoho mail client for mobiles. Support is slow in responses.
Web Form Link not working
Web Form link failed. https://forms.zohopublic.com/zohosales873/form/Service/formperma/KA0aD4240B46KFDM3FD1GaF94 This link was working yesterday. Also live chat broken.
can't receive any emails
The emails that are sent to my account are not reaching my mailbox but they're not coming back to the sender either. I have urgent emails that I need to answer and I can't seem to find any problems in my account.
Not receiving any mail after 7th April 2016
When sending test email from other account, I get following reply: Delivery to the following recipient failed permanently: info@surpriselada.se Technical details of permanent failure: DNS Error: 101989053 DNS type 'mx' lookup of surpriselada.se responded with code NXDOMAIN Domain name not found: surpriselada.se ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to; bh=2UVNLgG7tOGhxTrD3krGgtySaLRHMl4h30Cn4NIlQGQ=;
Still can't send mail properly - Mail Delivery Status Notification (Delay)
-------- Vidarebefordrat meddelande -------- Ämne: Mail Delivery Status Notification (Delay) Datum: Wed, 13 Apr 2016 03:22:55 -0700 Från: mailer-daemon@mail.zoho.com Till: This message was created automatically by mail delivery system.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
The original message was received at Wed, 13 Apr 2016 03:22:55 -0700
from
----- The following addresses had fatal errors -----
[Status: Error, Address: <.se>, ResponseCode 421,
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